Ratings based on 5,421 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Genau richtig für den ersten NYC Trip

Posted 25-Aug-2016
Ein prima Hotel für den ersten NYC Aufenthalt. Du gehst raus und bist im Trubel des Broadway und Times Square. Mittendrin. Wie teils schon anderweitig beschrieben ist das Hotel nicht brandneu, man merkt schon Abnutzungserscheinungen (Teppichböden, Schränke, teils Wände und Decken) aber alles sauber von aufmerksamen Zimmerfeen gehalten. Service und Personal ist hilfsbereit und freundlich. Aber das sind eigentlich alle New Yorker wie wir jetzt wissen.
4out of 5
by A verified traveller

Nice Hotel near Time Square

Posted 25-Aug-2016
Pros: Location, staff, cleanliness, service.
Cons: Outside event guests should be separated from the regular guests.
Location: Time Square, stores, shopping, restaurants, subway access.
I like the hotel location and rooms, however there was an event going on for days with lots of people dressed in costumes and constantly in my way going to and from my room and to and from the hotel, quite annoying!
4out of 5
by A verified traveller from cambridge

Posted 24-Aug-2016
Pros: Location and comfort
Cons: Drop the $30 extra dollar charge or add it on when booking
Location: Time Square. Close to subway and tours.
Great location nice hotel. Be forewarned they charge you an extra $30 USD a night for amenities that most people do not use. Don't drink in the bar unless you have money to burn rye and coke was $18.
4out of 5
by A verified traveller

Central Location

Posted 23-Aug-2016
Pros: Central location
Cons: Service charge applied even if facilities aren't used
Location: Right in the heart of Times Square, but noise is at a minimum due to double glazing.
Service charge of $30 per night per room to cover wi-fi and use of health club facilities is a hidden mandatory extra which is payable to the hotel on arrival. Other than that the hotel is central for all attractions and I would recommend this hotel
5out of 5
by A verified traveller from barrie ontario

Perfect location at time square!

Posted 23-Aug-2016
Hotel was great in all aspects. Steps from Time Squate and all the madness there. Clean and comfortable beds.
4out of 5
by A verified traveller

Well located hotel

Posted 22-Aug-2016
Pros: location staff
Cons: didn't find anything negative
Location: right on Broadway, near stores, theater and restaurant.
this hotel is right on Broadway. Metro station one corner from hotel. hotel is very clean and the staff is very nice.
4out of 5
by A verified traveller from Westchester, NY

Crown Plaza - very nice

Posted 22-Aug-2016
Pros: N/A
Cons: N/A
Wonderful room - updated and clean. Check in was easy and staff was great. One negative - the $ 30 EXTRA charge incurred for booking on Expedia. I learned my lesson...
4out of 5
by A verified traveller

Great location

Posted 22-Aug-2016
Pros: Area
Cons: Wifi and mattress covers
Location: Hershey's, Times Square and To the one of the best places to eat, The Playright .
This hotel has the best location, close to everything. Check in and out was fast. Rooms were clean. My couple of complaints were the wifi in rooms was not good . They need to change the mattress covers so that guests get a clean one every time. Overall the hotel was a 4 star.
4out of 5
by A verified traveller from Manhattan NYC

Great location but a very busy hotel.

Posted 22-Aug-2016
Pros: The location
Cons: The compulsory "services" fee is a deception - just add it to the published rate rather than con people.
Location: Times Square, 5th Avenue, Broadway........the list goes on.
Really pleased with the hotel but beware the expensive extras i.e. breakfast and the compulsory daily "services" fee US$30 + taxes for items you may not wish to use e.g. gym access and local calls (we were still charges for one call though). This does include wi-fi access but everywhere else locally it is free so just add US$35/night to your charge to get a fair rate.
5out of 5
by A verified traveller

Posted 22-Aug-2016
The hotel location is excellent, very clean, and I would book here again and again