Ratings based on 5,748 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from FLORIDA

Posted 05-Dec-2016
Cons: SHOWER TUB HAD CRACKS.
INMAN AT CHECK IN WAS GREAT AND HAD US CHECKED IN VERY FAST.
5out of 5
by A verified traveller from Scotland

Ideally situated with excellent amenities

Posted 04-Dec-2016
Pros: It's location mostly but beautiful rooms also
Cons: N/A
Location: The whole of New York is at your doorstep!!!
Great hotel bang on Time Square! Hotel upgraded us on arrival to a higher level which gave us amazing views and meant we couldn't hear the city below, ideal when you needed to sleep after lots of sightseeing! Staff were helpful, hotel had everything you needed and even had a business centre with computers and printers for printing boarding passes for return flights etc. when coming home. Overall an excellent hotel which I would recommend highly.
4out of 5
by A verified traveller from New York

Good Hotel in the centre of Times Square

Posted 04-Dec-2016
I booked this for me and my daughter and the location was great. We had a corner room on the 44th floor with great views towards the Hudson River. The room was clean and the bed was comfortable and it made a great base from which to sightsee. We used the coffee shop in the lobby for a morning cuppa as the coffee machine in the room came with sachets of creamer rather than milk. Overall for the price paid the hotel was good value but make sure you add on the cost of the taxes (approx £120 for our 5 night stay) as these are charged to your credit card on checkout.
2out of 5
by A verified traveller from San Diego, CA

Times Square central

Posted 03-Dec-2016
Great location for theatre goers. Pleasant but harried staff. Small, dirty room with stained carpet. Broken room safe. Tasteless, over salted food but many good dining options close by to hotel.
Comment from Hotel Management
04-Dec-2016 by Customer Service, Hotel Management
We appreciate your feedback, David. While we are glad to hear that you enjoyed our location and staff, it is upsetting to hear about the rooms and food. We apologize that you did not feel that our rooms were up to par. We aim to please our guests, which is why this is so disappointing. We will certainly bring these concerns to our management team as we continue to improve our hotel. We'd love to share a more positive experience with you in the future; we'd look forward to a second chance to impress you with our hotel, David. Warm regards, Cara L. Social Media Manager
4out of 5
by A verified traveller

Excellent location in time square

Posted 03-Dec-2016
We enjoyed our stay at the crown plaza. Room was nice and comfortable. Location was excellent. Reception staff not very welcoming. And came over as not very friendly. The service charge of $30a night included use of the gym . These charges could be less for people who would never want to use these facilities. Telephone calls were also included free with the service charge. We noticed the ones we made were charged to our bill. this was amended when we told reception. So be sure to check your bill before payment is taken out.
5out of 5
by A verified traveller from US

Convenient to time square

Posted 02-Dec-2016
The hotel was conveniently located within walking distance of many attractions in New York City. The staff was very accommodating and helpful. The rooms were clean and comfortable and we had a beautiful view of time square. We had an amazing weekend in the city!
5out of 5
by A verified traveller from US

Great hotel smack in the middle of Times Square!

Posted 02-Dec-2016
Pros: Location, location location
Cons: The only concern I have is that the heater in our room came on.
Location: Stores, restaurants, street performers, Uber drivers, taxis Souvenir stores.
The moment we stepped in the lobby we can feel the friendly atmosphere and the energy of New York. The entire hotel was decorated for the holiday. Loved the way you have restaurants in the hotel, luggage check in was quick and so was the check in to the hotel. And nothing was lost! The room was clean and being in Times Square we didn't any noise at all.
5out of 5
by A verified traveller from philly

The Hotel was absolutely amazing

Posted 01-Dec-2016
Pros: Everything!!!!
Cons: Nothing it was perfect...
Location: Shopping , eating,and walking distance to Rockefeller Center.
Everything about this hotel was amazing. It was very convenient for walking around in time square. the room was very clean and hotel staff was extremely nice!!! would definitely stay there again.
5out of 5
by A verified traveller

Fab location

Posted 30-Nov-2016
Pros: Location and cleanliness
Location: Very central - underground station just across the road - would definitely stay at this hotel again.
Stayed on 24th floor with fantastic views of time square. Breakfast was excellent.
4out of 5
by A verified traveller from glasgow

Posted 30-Nov-2016
Room wasn't ready for check in so complimentary drinks and breakfast for the next to day Excellent