Ratings based on 5,618 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Sydney, Australia

Nice stay!

Posted 22-Oct-2016
Pros: Room was big and bathroom was nice.
Cons: Got woken up by morning people in corridor even though I had do not disturb tag at from door.
Location: Close to all stuff in Times Square. Best location.
Overall stay was good. Hotel was clean and spacious.
5out of 5
by A verified traveller from g

I love it, my room very clean

Posted 22-Oct-2016
Location: Shopping luch diner
The Times Square view is perfect, and the bar I love it
3out of 5
by A verified traveller from Vrouwenparochie

Midden Time Square maar gedateerd hotel.

Posted 21-Oct-2016
Pros: Locatie is Top, koffiecorner, geen geluidsoverlast.
Cons: De schoonmaak van de kamers en geen 30,= dollar per dag extra verplicht in rekening brengen voor faciliteiten die je waarschijnlijk niet gebruikt.
Location: Midden op Time Square. Buiten sta je direct volop in centrum. Hop on Bus uitstekend. Fiets huren via de citebike app is uitstekend.
De kamers zijn simpel en gedateerd, maar voldoen. De schoonmaak iedere dag is minder, veel stof op meubels en worden niet afgenomen. Onpersoonlijk hotel. Iedere dag moet je 30,= dollar betalen voor services die je niet gebruikt, zoals zwembad, sportzaal en ? Belachelijk gewoon!! Weggegooid geld. De prijzen in het hotel zijn extreem hoog voor een versnapering. Als je geen gebruik wilt maken van het ontbijt kun je koffie en een crossaint kopen in kiosk. Bagage-opslag is prima voor je laatste dag. Vriendelijkheid van het personeel is prima. Dit hotel is prima voor een verblijf in New York maar verwacht niet te veel van de kamer. Slapen is prima maar verder is het net allemaal een beetje behelpen. Koffie-apparaat werkt maar daar is alles mee gezegd. Gordijnen sluiten rommelig. De locatie van het hotel is Top! Midden op Time-square. Taxi's te over naast het hotel. Veilige buurt en onspannen omgeving. Voor een verblijf in New York is dit hotel acceptabel maar verwacht geen persoonlijke aandacht.
2out of 5
by A verified traveller

Lage Top Rest Flop

Posted 19-Oct-2016
Pros: Die tolle Lage
Cons: Personal unfreundlich, Zimmer abgewohnt und kalt Klimaanlage ging nicht abzustellen und der extra bezahlte Blick auf den Broadway war ein Witz
Location: Mitten auf dem Broadway
Das Hotel überzeugt nur durch seine erstklassige Lage, der Rest ist völlig überbewertet. Sauber ist anders, Blutflecken im Waschbecken. Die Zimmer sind soweit in Ordnung nur schon sehr abgewohnt. Fernseher ist unnötig weil alles auf englisch oder teuer zu bezahlen. Die Preise im Hotel exorbitant hoch. Und die 30,-$ extra pro Nacht versteht auch keiner. Meine Empfehlung, andere Hotels in unmittelbarer Nähe sind preiswerter und ihr habt mehr Geld zum shoppen, denn New York ist teuer.
Comment from Hotel Management
21-Oct-2016 by Customer Service, Hotel Management
Dear Guest, thank you for sharing your feedback. Although we're glad to hear you liked our pristine location, it's displeasing to hear you're dissatisfied with your stay. Providing our guests with exceptional service as well as a clean and comfortable environment is something we take seriously. Please know this will be brought to the attention of our team so we may improve for the future. Regarding our facilities fee, we feel we do an excellent job of clearly presenting this information to our guests during the booking process. All charges are stated before booking is concluded as well as on the booking confirmation and itinerary. We hope you'll give us another opportunity to provide you with the quality experience we pride ourselves in. Thank you again for taking the time to share. Have a great day. Warm regards, Eddie B. Social Media Manager
5out of 5
by A verified traveller from New Brunswick, Canada

Hotel in the heart of Times Square

Posted 19-Oct-2016
Pros: Walking five minutes from our hotel and you were in Times Square. Loved the location. Loved the decor of the hotel. Modern and very clean.
Cons: It did not have a hair salon.
Location: Times Square 5 min away. Theatre district 7 min away. You are able to walk to all of these venues. Many restaurants in the vicinity.
Hotel was perfectly situated. Walking distance to Times Square and the Theatre District. Staff were very friendly and informative. Concierge was very helpful in obtaining theatre tickets and helping us choose tours around New York City. Very comfortable rooms. Excellent menu choices.
5out of 5
by A verified traveller from US

Love NYC!

Posted 18-Oct-2016
Location: Great location! Right in the middle of Time Square!
Enjoyed our stay at Crown Plaza Time Square! Great location! Friendly staff and rooms were clean. We would recommend this hotel to anyone planning at trip to NYC! We would stay here again and plan to come back soon!
5out of 5
by A verified traveller

Fantastic location!

Posted 17-Oct-2016
The location is wonderful. Close to transportation, shopping, and food. Hotel was very clean and staff was friendly.
5out of 5
by A verified traveller from KH

Nice and clean hotel close to so many atractions.

Posted 17-Oct-2016
We enjoyed so much this hotel, we walk to basicle every where, subway is close to, and the most important thing for us is was very clean and nice Bedroom.
5out of 5
by A verified traveller

Convenient in the heart of NY City and time square

Posted 17-Oct-2016
Pros: Location and very clean.
Cons: Nothing
Room was excellent, clean and staff was friendly .
5out of 5
by A verified traveller from canada

Great New York hotel. Very central to everything.

Posted 16-Oct-2016
Pros: Everything was pretty well perfect.
Cons: The Broadway bar closed at midnight. This seemed a little early for a New York Times Square hotel.
Location: The location could not be better. Times Square was about a 2 minute walk. Very convenient to restaurants and Broadway Shows.
We had a beautiful corner room on the 39th floor. The room was very comfortable and very clean.