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Reviews of Best Western Plus LaGuardia Airport Hotel Queens

2.5 out of 5
Best Western Plus LaGuardia Airport Hotel Queens
112-26 Roosevelt Avenue, Corona, NY

Reviews

8.0

Very good

Rating 10 - Excellent. 386 out of 1000 reviews" "
Rating 8 - Good. 360 out of 1000 reviews" "
Rating 6 - Okay. 140 out of 1000 reviews" "
Rating 4 - Poor. 48 out of 1000 reviews" "
Rating 2 - Terrible. 66 out of 1000 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Justin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They canceled in December so they were remodeling side of scramble for a new hotel I’ll be sure not to stay at that one at all I’m glad I hadn’t paid for the room I had a time probably would’ve lost my money
Stayed 8 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western Plus LaGuardia is Closed
The Best Western Plus is closed for remodel. I was sent to the Corona across the street, clean & adequate but not a BW. No shuttle service therefore a great extra expense back and forth to the airports. I should have been informed ahead of time about the situation!
Stayed 1 night in Jan 2019
Response from Operations Manager on 29 Jan 2019
We are sorry for the inconvenience, unfortunately the situation was out of our control. We tried our best to accommodate all our guests near by. We hope you enjoyed your stay and that you decide to stay with us in the future!

2/10 Terrible

Pamela

Disliked: Staff & service
Room Reserved Was Not Available
When we arrived we were told there was no room for us because of plumbing issues. They had a room for us at the Holiday Inn for no extra cost, but no free breakfast. The walk to Holiday Inn was.2 miles, with luggage and kid. Shuttle transportation was not available.
Stayed 1 night in Jan 2019
Response from Operations Manager on 29 Jan 2019
We are sorry for the inconvenience, unfortunately the situation was out of our control. We tried our best to accommodate all our guests near by. We hope you enjoyed your stay and that you decide to stay with us in the future!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Bummer stay
We arrived at the hotel to be notified that we couldn’t have our hotel room we booked because of plumbing issues. Okay things happen, but the hotel made zero attempt to let us know before hand and we had to stay at the “sister hotel” across the street. While it was nice we had a hotel room we were not properly informed. In addition I booked this hotel largely because of the airport shuttle. I was informed they no longer had the shuttle, they paid for a taxi for us the next morning, but the employees were not very polite during the process. The hotel room we were put in was nice on appearance, but it was very dirty, There was someone else’s hair in our bed and hand prints all over the furniture, among other things. I just feel that we didn’t get get what we paid for and was not properly informed.
Stayed 1 night in Jan 2019
Response from Operations Manager on 29 Jan 2019
We are sorry for the inconvenience, unfortunately the situation was out of our control. We tried our best to accommodate all our guests near by. We hope you enjoyed your stay and that you decide to stay with us in the future!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
When we went in they told us there was a plumbing problem and so we had to be redirected to another hotel. Later my friend went in to ask if they had more rooms and the person at the counter said they were overbooked... so not sure what the problem was
Stayed 2 nights in Jan 2019
Response from Best Western Hotels & Resorts on 15 Jan 2019
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again.

4/10 Poor

Miranda

Liked: Cleanliness
Disliked: Property conditions & facilities
It was a typical hotel. We didn't get to actually stay there as there was a plumbing problem or something. Also their shuttle was broke down.
Stayed 5 nights in Dec 2018
Response from Best Western Hotels & Resorts on 10 Jan 2019
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2018
Response from Best Western Hotels & Resorts on 10 Jan 2019
We are sorry to hear that your recent stay with us did not exceed your expectations. We hope you will give us another chance and stay with us again.

6/10 Okay

Verified traveller

Travelled with family and small children
although I used this site to book early and I call to confirm my booking The hotel could not accommodate me and my family so there sent us to the sister hotel holiday inn
Stayed 11 nights in Dec 2018
Response from Operations Manager on 29 Jan 2019
We are sorry for the inconvenience, unfortunately the situation was out of our control. We tried our best to accommodate all our guests near by. We hope you enjoyed your stay and that you decide to stay with us in the future!

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Stayed 1 night in Dec 2018
Response from Operations Manager on 3 Jan 2019
Thank you for staying with us!

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2018
Response from Operations Manager on 3 Jan 2019
Thank you for staying with us!

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
When we checked in the front desk told us that we can pay a difference if we stayed a little longer after the time of checkout. Once the time for the checkout came, they came to the room and banged on the door and told us we had to leave right in that moment.. very dissapointing
Stayed 1 night in Dec 2018
Response from Operations Manager on 5 Jan 2019
We are sorry if you were unhappy with your experience at our hotel, we will address any issues immediately.

6/10 Okay

Verified traveller

Liked: Staff & service
Liked BK; Disliked having to be deferred to another hotel and having to walk back each day for the BK
Stayed 3 nights in Dec 2018
Response from Operations Manager on 3 Jan 2019
We are sorry if you were unhappy with your experience at our hotel, we will address any issues immediately.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good, convenient, close to subway, clean. Breakfast is good, we are satisfied.
Stayed 8 nights in Dec 2018
Response from Operations Manager on 3 Jan 2019
Thank you for staying with us!

6/10 Okay

KazAkbar, orlando, FL

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Adjacent to the train tracks, very noisy at night Staff at nigh were hanging around the lobby talking all the time
Stayed 5 nights in Dec 2018
Response from Operations Manager on 3 Jan 2019
Thank you for staying with us!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice. Thank u. Easy in and out. Xxxxxxxxxxxxxxxxx
Stayed 1 night in Dec 2018
Response from Operations Manager on 3 Jan 2019
Thank you for staying with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, clean and the staff were super helpful. The neighborhood is a sketch though
Stayed 1 night in Dec 2018
Response from Operations Manager on 3 Jan 2019
Thank you for staying with us!

10/10 Excellent

SweetLasVegas, Las Vegas, Nevada USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi Expedia, Thank you for giving me an opportunity to do the hotel survey. The room we stayed for 5 days and 4 nights (one night with Expedia reservation). First day I already informed the front desk clerk there is no hook for bath towels. When you enter the lobby the blower of the heater was so very hot even the weather is not yet cold. The front desk agents need to learn how to be friendly like simple Good Morning and Thank the guest for staying. Overall I love that Best Western because it is next to the 111 Station (quiet room), near the grocery, fast foods, coin laundry and La Guardia Airport (with hourly LGA airport shuttlecomplimentary). Excellent selection of FREE breakfast buffet. Plus complete amenities like iron & board, hair dryer, fridge, microwave, coffee & tea and Free Wi-Fii. Thank you very much and I will recommend the hotel to my friends and family. I will definitely return to this Best Western Plus Hotel.
Stayed 1 night in Dec 2018
Response from Operations Manager on 3 Jan 2019
Thank you for staying with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2018
Response from Operations Manager on 3 Jan 2019
Thank you for staying with us!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing we did not even stay there!! We had to go to another hotel!!
Stayed 8 nights in Dec 2018
Response from Operations Manager on 3 Jan 2019
We are sorry if you were unhappy with your experience at our hotel, we will address any issues immediately.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No room available due to plumbing issues that management was aware of weeks prior to us arriving We arrived at 1am with two small exhausted children to be told no room available but hey we made reservations across the street. Across the street was the smelliest horrible appearance of a hotel nothing even close to what We booked
Stayed 4 nights in Dec 2018
Response from Operations Manager on 8 Jan 2019
We are sorry if you were unhappy with your experience at our hotel, we will address any issues immediately.

6/10 Okay

Verified traveller

Stayed 3 nights in Dec 2018
Response from Operations Manager on 3 Jan 2019
Thank you for staying with us!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2018
Response from Operations Manager on 5 Jan 2019
We are sorry if you were unhappy with your experience at our hotel, we will address any issues immediately.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Big spacious and clean room. It is very close to airport and train station. The hotel provides free airport shuttle.
Stayed 1 night in Dec 2018
Response from Operations Manager on 3 Jan 2019
Thank you for staying with us!

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Operations Manager on 13 Dec 2018
Thank you for staying with us!

2/10 Terrible

Brad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Terrible business! I booked a room here and when we arrived we were told there was a plumbing problem and we were moved to the hotel across the street. I was never asked if this was ok! I spent my money for a room here and they decided for me that I was staying somewhere else! That’s not acceptable!
Stayed 3 nights in Dec 2018
Response from Operations Manager on 15 Dec 2018
We apologize if you were unhappy during your stay, we are extremely sorry. This issue was totally unexpected and there was nothing we can do. We reached out to all our guest via Expedia in advance and tried our best to accommodate them.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I arrived at Best Western and they relocated me to another hotel. The front desk staff was socializing with friends and one of the friends helped me to the shuttle by taking my lugguage which I later found out he didn’t work there but was just s friend of the girls at the front deskl. I reason I’m so annoyed is I called after receiving a cancellation notice from a Expedia and they ask me if I’m still coming they confirmed that I would have a room. The other hotel they put me at had no continental breakfast and had no restaurants in walking distance. When I called the best western back to express my disappointment the girl was very rude and put me through to the managers line who would not be in until Monday.
Stayed 1 night in Dec 2018
Response from Operations Manager on 13 Dec 2018
We apologize if you were unhappy during your stay, we are extremely sorry. This issue was totally unexpected and there was nothing we can do. We reached out to all our guest via Expedia in advance and tried our best to accommodate them.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and conforable. Breakfest was really good
Stayed 1 night in Dec 2018
Response from Operations Manager on 13 Dec 2018
Thank you for staying with us!

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2018
Response from Operations Manager on 13 Dec 2018
Thank you for staying with us!

2/10 Terrible

Josh

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Didn’t get to stay there. The staff were very nice
The hotel had plumbing problems and moved us to the nearby Holiday Inn. It took an hour for them to check us in and no one else was in line. It was very late and the kids were very tired. The folks at best western were really nice.
Stayed 1 night in Dec 2018
Response from Operations Manager on 15 Dec 2018
We apologize if you were unhappy during your stay, we are extremely sorry. This issue was totally unexpected and there was nothing we can do. We reached out to all our guest via Expedia in advance and tried our best to accommodate them.

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2018
Response from Operations Manager on 13 Dec 2018
Thank you for staying with us!

2/10 Terrible

Darcey

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 5 nights in Nov 2018
Response from Operations Manager on 13 Dec 2018
Thank you for staying with us!

2/10 Terrible

Verified traveller

We were booked here but were shifted over to a less nice place across the street. We had paid ahead of time so felt as though we should have been able to keep our room. We had a lot of luggage and it was hard going up and down the stairs. The main thing I would like to report is that no one even mentioned a rebate on the less expensive room. I will also report to Best Western Corp. Office. We had even bought the insurance with you.
Stayed 1 night in Nov 2018
Response from Operations Manager on 13 Dec 2018
We apologize if you were unhappy during your stay, we are extremely sorry. This issue was totally unexpected and there was nothing we can do. We reached out to all our guest via Expedia in advance and tried our best to accommodate them.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There is nothing around the hotel, but the subway stop is only a few minutes walk. The neighborhood looks rundown, but seems safe.
Stayed 3 nights in Nov 2018
Response from Operations Manager on 6 Dec 2018
Thank you for staying with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2018
Response from Operations Manager on 6 Dec 2018
Thank you for staying with us.

10/10 Excellent

Alexander

Great hotel for questionable area. Very impressed for that location.
Stayed 1 night in Nov 2018
Response from Operations Manager on 6 Dec 2018
Thank you for staying with us.

2/10 Terrible

Ella, Rotterdam, netherlands

There was no room available at check in. We were sent to the hotel across the street. Much cheaper and were promised they will keep looking for a room for us what never happened. The hotel across the street had a couple of smoking rooms that made the whole floor stink.
Stayed 7 nights in Nov 2018
Response from Operations Manager on 6 Dec 2018
We apologize for the inconvenience, unfortunately our hotel is experiencing a plumbing issue which is completely out of our control. We are trying our best to accommodate our guest. Thank you for your understanding.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
I just found the location to be poor. The subway noise did not bother me as much as the poor neighbourhood. I chose this for the proximity to the subway. That was good. However the location was quite sketchy. The lobby area furniture needs to be steam cleaned. On the plus size the staff were very nice and there was free breakfast and a free shuttle ride to La Guardia.
Stayed 4 nights in Nov 2018
Response from Operations Manager on 29 Nov 2018
Thank you for staying with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2018
Response from Operations Manager on 29 Nov 2018
Thank you for staying with us!

8/10 Good

Jackie, New York

Liked: Cleanliness, amenities, property conditions & facilities
I liked the reception in transferring my reservation to Holiday Inn due to plumbing issue and picking us up from Holiday Inn for Continental breakfast every morning. However, the lady at breakfast kitchen is a rude lady and unfriendly when answering questions.
Stayed 2 nights in Nov 2018
Response from Operations Manager on 29 Nov 2018
We apologize for the inconvenience, thank you for choosing our hotel.

8/10 Good

Verified traveller

Stayed 1 night in Nov 2018
Response from Operations Manager on 29 Nov 2018
Thank you for staying with us!

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awsome hotel in queens by far
Would like to stay again for the price and the room for what i pay for.
Stayed 1 night in Nov 2018
Response from Operations Manager on 29 Nov 2018
Thank you for staying with us!

8/10 Good

Verified traveller

Stayed 5 nights in Nov 2018
Response from Linda on 20 Nov 2018
Thank you for staying with us. Have a great day.

10/10 Excellent

Will

Travelled with group
Liked: Cleanliness, staff & service
Very clean, great breakfast, the beds are great, great staff
Stayed 4 nights in Nov 2018
Response from Linda on 20 Nov 2018
Thank you for your feedback. We are glad you enjoy your stay. We work hard to make your stay the best. Have a great day.

8/10 Good

Carlette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Linda on 20 Nov 2018
Thank you for staying with us. Have a great day.

10/10 Excellent

Sandia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed! Great complimentary breakfast.
Stayed 1 night in Nov 2018
Response from Linda on 20 Nov 2018
Thank you for staying with us. We work hard to make your stay great. Have a great day.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything... I will come back !! Thanks for your hospitality !
Stayed 1 night in Nov 2018
Response from Linda on 20 Nov 2018
Thank you for your response. We are glad you enjoy your stay. We work hard to make your stay the best. Have a great day.

10/10 Excellent

Sandra, Wooater, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel and close to airport and subway. Staff was very helpful
Stayed 2 nights in Nov 2018
Response from Linda on 20 Nov 2018
Thank you for your response. We are glad you enjoy your stay. We work hard to make your experience the best. Have a great day.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confortable hotel in Corona area right by train tr
Comfortable and clean. Very kind front desk staff Basic breakfast
Stayed 4 nights in Nov 2018
Response from Linda on 20 Nov 2018
Thank you for your response. We are glad you enjoy your stay. We work hard to make your experience the best. Have a great day

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2018
Response from Operations Manager on 29 Nov 2018
Thank you for staying with us!

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Parking is a big problem! I was looking for parking until 12:30am !
Stayed 5 nights in Nov 2018
Response from Operations Manager on 29 Nov 2018
We apologize about the inconvenience, unfortunately we are unable to guarantee parking since it is limited.