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Reviews of 11 Howard, New York, a Member of Design Hotels

5 out of 5
11 Howard, New York, a Member of Design Hotels
11 Howard Street, New York, NY

Reviews

8.4

Very good

Rating 10 - Excellent. 392 out of 782 reviews" "
Rating 8 - Good. 206 out of 782 reviews" "
Rating 6 - Okay. 98 out of 782 reviews" "
Rating 4 - Poor. 58 out of 782 reviews" "
Rating 2 - Terrible. 28 out of 782 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Shun

Disliked: Cleanliness, staff & service, property conditions & facilities
A very horrible hotel, I will never stay with it again, what a ridiculous 5stars hotel rating!

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in a great location
Stayed 1 night in Mar 2024

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Cyrena, Seattle

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities
Property was dark and amenities were practically nonexistent. The rooms are tiny. The bathtub in our room did not drain properly.
Stayed 1 night in Feb 2024
Response from Dujuan on 27 Feb 2024
Hello Cyrena,I wanted to take a moment to express our sincere gratitude for taking the time to provide us with your valuable feedback during your stay at our hotel. Your insights are of great importance to us, as they allow us to continually improve and enhance the experience we offer to our valued guest. Cyrena, I want to assure you that we take this matter very seriously. Our team is dedicated to providing exceptional service and ensuring that ever guest enjoys a comfortable and memorable stay.

10/10 Excellent

michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Feb 2024
Response from Dujuan on 12 Feb 2024
Michael,Thank you for your feedback. We are delighted to see that you enjoyed your overall stay with us. We hope to have the opportunity to have you as our guest again.

6/10 Okay

Richard, Toronto

Travelled with family
Disliked: Staff & service
check in... less than professional, no friendly face or hello. it was like i was doing them a favor checking in. Room was not clean, rug was dirty. and furniture pieces broken. I checked out after one night and forfeited my second night to move to another hotel. I would not go there
Stayed 2 nights in Feb 2024
Response from Dujuan on 12 Feb 2024
Richard,I wanted to take a moment to express our sincere gratitude for taking the time to provide us with your valuable feedback during your stay at our hotel. Your insights are of great importance to us, as they allow us to continually improve and enhance the experience we offer to our valued guest. Richard, I want to assure you that we take this matter very seriously. Our team is dedicated to providing exceptional service and ensuring that ever guest enjoys a comfortable and memorable stay.

8/10 Good

marie-helene

Stayed 2 nights in Feb 2024

10/10 Excellent

Edward, Dublin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and overall chic place to stay
Stayed 1 night in Feb 2024
Response from d on 12 Feb 2024
Hello Edward,Thank you for taking the time to share your guest experience with others on Expedia. We are so delighted to see that your overall stay was pleasant and our staff provided excellent service.

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to reach the rest of nyc. Room was small but very comfortable. Nice bar on location.
Stayed 2 nights in Jan 2024
Response from Dujuan on 12 Feb 2024
Hello Michael,Thank you for taking the time to share your guest experience on Expedia. We are delighted to see that you enjoyed your overall stay.

10/10 Excellent

Farrah

Stayed 2 nights in Jan 2024

10/10 Excellent

Farrah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently enjoyed a truly delightful stay at the 11 Howard Hotel, and as always, it was an absolute pleasure. Boasting a team of dedicated and attentive staff who go above and beyond to ensure a wonderful experience, this hotel never disappoints. The 11 Howard consistently shines when it comes to cleanliness, leaving no stone unturned to maintain a pristine environment. Coupled with the attractive interior elements, the aesthetic sensibilities and ambiance are genuinely impressive. Most importantly, the hotel ensured unparalleled comfort, allowing me to feel right at home during my stay. I wholeheartedly recommend the 11 Howard Hotel for an unforgettable stay that keeps you coming back for more!
Stayed 2 nights in Jan 2024
Response from Dujuan on 29 Jan 2024
Hello Farrah,Thank you taking the time to share your guest experience on Expedia, We are delighted to see that you enjoyed your stay and our staff provided excellent service. It's such a pleasure to have you as a guest.

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Dujuan on 12 Feb 2024
Hello Meredith,Thank you for your feedback. We are delighted to see that you enjoyed your overall stay with us. We hope to have the opportunity to have you as our guest again.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was smooth and quick and the staff member who checked us in was phenomenal and took great care of us! The room was comfy, and romantically decorated. Amazing night’s sleep and quiet from a hard to tell you are in NYC POV.
Stayed 1 night in Dec 2023
Response from Dujuan on 2 Jan 2024
Hello Karen,Thank you for taking the time share you experience on Expedia. We are delighted to see that you had a wonderful stay and our staff provided excellent service. We hope to have the opportunity to have you as our guest again.

6/10 Okay

Verified traveller

Liked: Cleanliness
I honestly struggle to understand how the 11 Howard is part of the 5 stars hotels category. The room was clean but no way to make a coffee or tea inside. The lobby, the corridors and overall the place looks old and dusty. Staff were nice and friendly but despite a 5 stars hotel price, the experience was a 4 stars at most.
Stayed 2 nights in Dec 2023
Response from Dujuan on 2 Jan 2024
Hello,Your insights are of great importance to us, as they allow us to continually improve and enhance the experience we offer to our valued guest.

8/10 Good

David

Stayed 2 nights in Dec 2023
Response from Dujuan on 18 Jan 2024
Hello David,Thank you for taking the time to share your valuable feedback. Our team is dedicated to providing excellent service and ensuring every guest enjoys a comfortable and memorable stay.

10/10 Excellent

Farrah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
11 Howard is one of my favorite places to stay when traveling to NYC. The entire experience is always above average. Being I travel frequently, it’s important to me to be comfortable and safe. The staff is exceptional every time I visit. Great hospitality, amenities and overall aesthetic - fun, inviting and just cool!
Stayed 1 night in Dec 2023
Response from Dujuan on 2 Jan 2024
Hello Farrah,We are delighted to see that you enjoyed your overall stay and our team provided excellent service during your stay. We hope to see you soon!

6/10 Okay

Emily

Business traveller
Nice hotel good location. I had to check out early and the restaurant doesn’t open until 7am which is understandable but there is no coffee machine in the room. Unless you request. Weird for an expensive hotel that it’s not in the room on arrival Roads all closed around the hotel when I was there so hard to get a taxi with all my luggage and there’s no doorman or anyone to help with luggage or anything like that
Stayed 1 night in Dec 2023
Response from Dujuan on 2 Jan 2024
Hello Emily,Thank you for taking the time to share your guest experience on Expedia. Rest assured, we are reviewing your feedback in detail and will take the necessary steps to address any concerns you raised.

8/10 Good

Sana

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Dujuan on 2 Jan 2024
Hello Sana,Thank you for taking the time to share you guest experience on Expedia. It was pleasure having you as our guest and we hope to see you soon.

8/10 Good

Claudia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around a great stay because of the location. Only wish there was a little more space to store clothes—tiny closet, much of it taken up by safe and fridge and 2 small drawers. Would prefer a dresser instead of the table.
Stayed 2 nights in Dec 2023
Response from Dujuan on 2 Jan 2024
Hello Claudia,Thank you for taking the time to share you guest experience on Expedia. We are delighted to see that you enjoyed your overall stay and our staff provided excellent service. We hope to have the opportunity to have you back as our guest in the near future.

8/10 Good

Louise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are small but similar to many other NY hotels. Staff were helpful and friendly, love the Blond bar and library area. Would have loved a nespresso machine in the room or electric jugs and cups.
Stayed 7 nights in Nov 2023
Response from Dujuan on 30 Nov 2023
Hello Louise,Thank you for taking the time to share your guest experience on Expedia. We are delight to see that your enjoyed your stay. Additionally, we do have nespresso machine available on request should you need one when you stay again.

10/10 Excellent

Yael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Dujuan on 20 Nov 2023
Hello Yael,Thank you for taking the time to share your feedback. We are delighted to see that you enjoyed your stay and our staff delivered excellent service.

6/10 Okay

Sancia

Business traveller
Liked: Cleanliness
For the price per night and “luxury” marketing it was terribly disappointing to stay here one night let alone 3. The room itself was the size of a mouse-trap: I had to shuffle sideways between the beds and desk to get to the bathroom. The walls are so darn thin, we heard everything our neighbors said and did, and I know they heard us too. When did “luxury” get defined by no amenities whatsoever?!? I mean not even cotton balls, q-tips, or a shower cap in the bathroom, let alone slippers and bathrobe! I was so surprised to see an iron and ironing board in the “closet” but where the heck would I have unfolded it to iron my clothes? In the dark and dank hallway?!? As a business traveler, the “library/cafe” was OK but cafe it was not. There are way too many affordable, spacious, and updated hotels in the city to waste $500 a night at this joint as a business traveler. Will not stay here again.
Stayed 3 nights in Nov 2023
Response from Dujuan on 30 Nov 2023
Hello Sancia,I wanted to take a moment to express our sincere gratitude for taking the time to provide us with your valuable feedback during your stay at our hotel. Your insights are of great importance to us, as they allow us to continually improve and enhance the experience we offer to our valued guest. Mr. Matthews, I want to assure you that we take this matter very seriously. Our team is dedicated to providing exceptional service and ensuring that ever guest enjoys a comfortable and memorable stay.

6/10 Okay

Kacee

Travelled with group
Disliked: Amenities, property conditions & facilities
Hotel was average to sub-average. I found the dimly lit hallways and restaurants to present as dirty and unsafe. Would not stay there again as there are far superior hotels for less money. Staff seemed non-chalant, so frankly they could almost do without them there at all…
Stayed 2 nights in Nov 2023
Response from Dujuan on 30 Nov 2023
Hello Kacee,I wanted to take a moment to express our sincere gratitude for taking the time to provide us with your valuable feedback during your stay at our hotel. Your insights are of great importance to us, as they allow us to continually improve and enhance the experience we offer to our valued guest. Kacee, I want to assure you that we take this matter very seriously. Our team is dedicated to providing exceptional service and ensuring that ever guest enjoys a comfortable and memorable stay.

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Dujuan on 20 Nov 2023
hello Tim,Thank you for taking the time to share your guest feedback on Expedia. We are delighted to see you enjoyed your stay and our team provided excellent service.

10/10 Excellent

Sara

Stayed 1 night in Nov 2023
Response from Dujuan on 2 Jan 2024
Hello Sara,Thank you for the great review. We hope to have the opportunity host you as our guest very soon.

8/10 Good

Celina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay at 11 Howard. It's in a great neighborhood, quiet part of SoHo, close to some great restaurants like Tyger and Le Cou Cou. I was on the 6th floor, had no spectacular view, and it was quiet. Staff were very nice. Someone was at the door to help me with my luggage and, upon request, staff always provided me with bottled water at the reception. The room was nice and clean. The TV does not have Chromecast, but did have basic cable tv channels and on-demand movies. I'm a fan of Chromecast and the ability to watch Netflix or other apps on the tv. They also did not offer slippers or a vanity set. For the price, I was expecting, at least, make-up remover wipes, cotton balls/pads and/or q-tips. However, they had lotion, conditioner and shampoo and soap, of course. I did order room service once and it was very good and delivered in a reasonable amount of time. Overall, I would stay here again.
Response from Dujuan on 20 Nov 2023
I wanted to take a moment to express our sincere gratitude for taking the time to provide us with your valuable feedback during your stay at our hotel. Your insights are of great importance to us, as they allow us to continually improve and enhance the experience we offer to our valued guest. Celina, I want to assure you that we take this matter very seriously. Our team is dedicated to providing exceptional service and ensuring that ever guest enjoys a comfortable and memorable stay.

4/10 Poor

FREDA

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Disappointed. Expensive and NOT 5* Rooms tiny (even an upgrade). Everything extra - not even cotton wool/buds in the room. No coffee machine or robes in room which I would expect for 5* Felt like you were just another faceless punter. Not value for money at all
Stayed 4 nights in Oct 2023
Response from Dujuan on 20 Nov 2023
I wanted to take a moment to express our sincere gratitude for taking the time to provide us with your valuable feedback during your stay at our hotel. Your insights are of great importance to us, as they allow us to continually improve and enhance the experience we offer to a valued guest. Freda, I want to assure you that we take this matter very seriously. Our team is dedicated to providing exceptional service and ensuring that ever guest enjoys a comfortable and memorable stay.

6/10 Okay

Casey

Liked: Cleanliness, property conditions & facilities
Desk staff is lovely. 2nd floor library has poor service.
Stayed 4 nights in Oct 2023
Response from Dujuan on 20 Nov 2023
I wanted to take a moment to express our sincere gratitude for taking the time to provide us with your valuable feedback during your stay at our hotel. Your insights are of great importance to us, as they allow us to continually improve and enhance the experience we offer to our valued guest. I want to assure you that we take this matter very seriously. Our team is dedicated to providing exceptional service and ensuring that ever guest enjoys a comfortable and memorable stay.

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff is great!
Stayed 1 night in Nov 2023
Response from Dujuan on 24 Nov 2023
Hello Rachael,Thank you for taking the time to share your guest feedback. We're delighted to see that you enjoyed your stay and our staff provided excellent service.

10/10 Excellent

Gary

Stayed 1 night in Nov 2023
Response from Dujuan on 24 Nov 2023
Hello GaryThank you for taking the time to share your guest feedback. We're delighted to see that you enjoyed your stay and our staff provided excellent service.

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved!
Stayed 2 nights in Oct 2023
Response from Dujuan on 24 Nov 2023
Hello Catherine,Thank you for taking the time to share your guest feedback. We're delighted to see that you enjoyed your stay and our staff provided excellent service.

8/10 Good

Kaitlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Dujuan on 24 Nov 2023
Hello Kaitlyn,Thank you for taking the time to share your guest feedback. We're delighted to see that you enjoyed your stay and our staff provided excellent service.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Dujuan on 24 Nov 2023
Hello Katherine,Thank you for taking the time to share your guest feedback. We're delighted to see that you enjoyed your stay and our staff provided excellent service.

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star Location
Loved the location, we walked everywhere. A private event had The Library closed during our stay, otherwise hotel was lovely. Friendly staff and very clean. Great vanity lighting in bathrooms, comfy bed and linens. We will return.
Stayed 3 nights in Oct 2023
Response from Dujuan on 16 Oct 2023
Hello Margaret,Thank you for taking the time to share your experience. We are delighted to read that you enjoyed your overall stay and our staff provided excellent service. We sincerely apologize that you didn't get to experience the Library, hopefully if you visit us again you will.

2/10 Terrible

Amanda

Disliked: Cleanliness, property conditions & facilities
Response from Dujuan on 16 Oct 2023
Hello Amanda,Thank you for taking for taking the time to share your feedback.

8/10 Good

Nicolas

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Sep 2023
Response from Dujuan on 16 Oct 2023
Nicolas,Thank you for taking the time to share your guest experience. I'm happy to see that you enjoyed your stay.

2/10 Terrible

Nino

Disliked: Cleanliness, staff & service, property conditions & facilities
Reception service is really bad, they should treat people more nicely! Overpriced for that kind of service not going there for my next trip
Stayed 3 nights in Sep 2023
Response from Dujuan on 16 Oct 2023
Hello Nino,Thank you for taking the time to share your guest experience of Expedia. Nino, I assure you that your comments have my full attention and will be address immediately with our staff.

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Staff . Great location .Rooms are small but very nice .Loved the Restaurant attached super good Seafood .
Stayed 1 night in Sep 2023
Response from Dujuan on 16 Oct 2023
Hello Patrick,Thank you for taking the time to share your guest experience. I'm happy to see that you enjoyed your stay.

10/10 Excellent

Glenn

Stayed 2 nights in Sep 2023
Response from Dujuan on 16 Oct 2023
Glenn,Thank you for sharing your experience. We are delighted to see that you enjoyed your stay and our staff provided excellent service.

8/10 Good

Earl

Stayed 5 nights in Sep 2023
Response from Dujuan on 16 Oct 2023
Hello Earl,Thank you for taking the time to share your guest experience. I'm happy to see that you enjoyed your stay.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Nice vibrant area of NYC. The hotel was nice and clean. the hallways and elevators were too dark.
Stayed 3 nights in Aug 2023
Response from Dujuan on 16 Oct 2023
Hello Robert,Thank you for taking the time to share your guest experience. I'm happy to see that you enjoyed your stay.

8/10 Good

ray

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and style! The location was fantastic and connects you to many of the cities iconic neighborhoods!
Stayed 2 nights in Sep 2023
Response from Dujuan on 16 Oct 2023
Hello Ray,Thank you for the glowing review. We are delighted to see that you enjoyed your overall stay and our staff provided excellent service. We hope to have you as our guest in the near future.

4/10 Poor

Stacey

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Aug 2023
Response from Dujuan on 16 Oct 2023
Stacey,Thank you for sharing your feedback. We sincerely apologize that you didn't enjoy your overall stay.

10/10 Excellent

Silvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Dujuan on 16 Oct 2023
SilviaThank you for taking the time to share your guest experience. I'm happy to see that you enjoyed your stay.

10/10 Excellent

Gordon

Stayed 2 nights in Jul 2023
Response from Dujuan on 16 Oct 2023
Hello Gordon,Thank you for taking the time to share your guest experience. I'm happy to see that you enjoyed your stay.

10/10 Excellent

Timothy, Charleston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Aug 2023
Response from Dujuan on 16 Oct 2023
Hello Timothy,hank you for taking the time to share your guest experience. I'm happy to see that you enjoyed your stay.

10/10 Excellent

Alan, Lexington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Dujuan on 16 Oct 2023
Hello Alan,Thank you for taking the time to share your guest experience. I'm happy to see that you enjoyed your stay.

10/10 Excellent

alexandra

Stayed 1 night in Aug 2023
Response from Dujuan on 16 Oct 2023
Hello Alexandra,Thank you for taking the time to share your guest experience. I'm happy to see that you enjoyed your stay.

8/10 Good

Tommy

Travelled with family, Business traveller
Liked: Staff & service
Staff is friendly and helpful Bed mattress is super comfortable Lighting is too dark everywhere Good location
Stayed 1 night in Aug 2023

2/10 Terrible

Royce

Liked: Cleanliness
Stayed 3 nights in Aug 2023