Meeting facility
Check availability

Reviews of The Glasshouse, Autograph Collection

5 out of 5
The Glasshouse, Autograph Collection
2 Greenside Place, Edinburgh, Scotland

Reviews

9.0

Wonderful

Rating 10 - Excellent. 552 out of 895 reviews" "
Rating 8 - Good. 221 out of 895 reviews" "
Rating 6 - Okay. 75 out of 895 reviews" "
Rating 4 - Poor. 32 out of 895 reviews" "
Rating 2 - Terrible. 15 out of 895 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

David John, Ballyclare

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice hotel in great location. Staff are very nice and helpful
Stayed 2 nights in Mar 2024

8/10 Good

William, Kirkcaldy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was perfect apart from the heating not working in the room but reception dealt with the matter quickly
Stayed 2 nights in Mar 2024

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think the hotel was having a bad day the day we arrived as there was a lack of staff so service was slow plus there was a problem with the key coder which meant it was awkward getting into the room, Overall though everything turned out ok and we enjoyed our stay, food and drink were all very good, breakfast was also very good
Stayed 1 night in Mar 2024

10/10 Excellent

Bruce

Stayed 1 night in Jan 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best spot in Edinburgh
Great staff. Very attentive, kind and engaging. Our second stay here and we’ll be back!
Stayed 9 nights in Dec 2023

10/10 Excellent

James

Stayed 1 night in Dec 2023

8/10 Good

Alan

Liked: Cleanliness, staff & service, room comfort
Nice break
We had a lovely stay, However, I would say the fact they must check the rooms before putting people into them, our shower flooded the bathroom and leaked into the room a bit. Give them they're due they moved us to a different room which was nice however the heating was broke in that room and they had a really noisy heater in its place. £540 was a lot of money to have these snags i feel, one thing i feel that they could update is they are cashless and that they take £100 deposit for the room incase anything happens to it, this i feel you should be made aware of, all in all was a nice break
Stayed 2 nights in Dec 2023

10/10 Excellent

Garry

Stayed 1 night in Dec 2023

10/10 Excellent

Azat, Glendale

Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Catriona

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel far exceeded our expectations. The staff are truly wonderful and the room was lovely, really clean and super comfy beds. The minibar was complimentary - a nice touch. All our needs were met very promptly. Look forward to staying here again.
Stayed 2 nights in Nov 2023

10/10 Excellent

Angus

Stayed 2 nights in Nov 2023

8/10 Good

Andrew

Stayed 2 nights in Oct 2023

10/10 Excellent

Mehmet

Stayed 3 nights in Sep 2023

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 5 nights in Aug 2023

2/10 Terrible

Rukhsana

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away from this hotel
The hotel is very tired. Had paid for the room and they tried to charge us again! The worst hotel I have ever stayed in - its awful
Stayed 1 night in Jul 2023

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

8/10 Good

Mohammed

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointing.
Location is good. No parking, we had to park in the mall and the overnight stay was expensive. Music could be heard till 1am. Breakfast room is too far and very complicated.
Stayed 1 night in Jul 2023

8/10 Good

David, Isle of Skye

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice hotel, large rooms but really long walk up and down lots of stairs to get to rooms, not easy with luggage. Breakfast was a disaster and certainly not what you expect for the price you pay. Took an hour and 10 minutes to finish breakfast and waited 25 minutes to just get coffee.
Stayed 1 night in May 2023
Response from Zoltan on 2 Jul 2023
Dear David,We appreciate you have taken the time to share your candid feedback following your recent stay at our Glasshouse Hotel.We were glad to see you had a positive experience despite the service issues you mentioned in your feedback. For those, please accept our apologies. We have forwarded your review to the relevant departments to ensure we improve in our service.Once again, thank you for staying with us and letting us know about your experience.Sincerely,The Glasshouse Hotel

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique experience
Stayed 4 nights in May 2023
Response from Olivia - Duty Manager on 25 May 2023
Dear David, Thank you for taking the time to review your stay with us.It is a pleasure to hear that you enjoyed your visit to Edinburgh and your stay with us. I have shared your review for the rest of our team.We hope to be able to host you again in the future.

10/10 Excellent

mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. we had room just off the bar with terrace. did not find the bar to be noisy at all. staff were very friendly and attentive. did not buy the breakfast as it was expensive and there were so many other options within walking distance.
Stayed 4 nights in Apr 2023
Response from Olivia - Duty Manager on 25 May 2023
Dear Mary, Thank you for taking the time to review your recent stay with us at The Glasshouse Hotel. We are delighted to hear that you enjoyed your stay and our location was perfect for your experience of Edinburgh. I have passed your wonderful feedback onto our management team for their review. It was so lovely to have you and we cant wait for your next visit.

10/10 Excellent

Kristine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The service was amazing! The front desk was very helpful in getting taxis and helping us get our luggage to our rooms. Alexander was wonderful showing us around the rooftop garden and recommending The Lookout restaurant at the top of Carlton Hill. Highlight of our trip.
Stayed 1 night in Mar 2023
Response from Olivia - Duty Manager on 25 May 2023
Dear Kristine, Thank you for taking the time to review your recent stay with us at The Glasshouse Hotel. We are so glad that you enjoyed your visit to our hotel and that you found our staff very friendly and helpful. I have passed your feedback onto the relevant departments, including Alexander himself. It was a pleasure hosting you and we hope to welcome you back to stay with us again in the future.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
From the moment you walk through the doors to escape the brisk, Scottish air, you are warmly welcomed into what feels like a bubble of ecstatic yet understated luxury. Any worries I had about my choice of accommodation were swiftly whisked away and replaced with a pleasant whisper of tranquillity. A unique juxtaposition between the gothic exterior and sleek, modern interior design. The bold yet serene décor breathes passion and bleeds opulence. Every room and hallway share their stories through striking artworks and beautiful furnishings. The winding halls flow wonderfully, lit with a perfect effortlessness which makes even walking to your room feel like a holiday in itself. The rooms were flawless. My only complaint was that I only stayed there for a single night. Since going home, I have been actively looking for any excuse I can to return to Edinburgh so I can claim another night or two in this marvellous hotel. In terms of location, the Glasshouse, Autograph Collection remains unmatched in the city of Edinburgh. Everything you could possibly need from dinner and drinks to entertainment and travel links are right on your doorstep. From the second we stepped foot inside the hotel we were made to feel not only welcomed, but genuinely at home. The level of care and dedication the staff showed us was beyond compare. If you are looking for an upmarket stay in Edinburgh, the Glasshouse, Autograph Collection shouldn’t be your first choice. It should be your only choice.
Stayed 1 night in Mar 2023
Response from Olivia - Duty Manager on 25 May 2023
Dear Brian,,Thank you so much for leaving this wonderful review of your stay with us at The Glasshouse Hotel. We are so delighted to hear that you enjoyed your visit to Edinburgh and found our hotel perfect for your needs. I have passed your lovely feedback to our staff and we hope that you will find that perfect excuse to stay with us again in the future.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay for a theatre trip our room on the 3rd floor was beautiful & had access to the outside seating area. It has lovely views of Calton hill and we were pleasantly surprised how quiet and relaxing it was being in a busy part of the city. Reception very helpful and great service in The Snug. Location perfect for our stay and parking very close by.
Stayed 1 night in Mar 2023

10/10 Excellent

Cameron

Stayed 1 night in Mar 2023
Response from Olivia on 13 Mar 2023
Dear Cameron, Thank you very much for leaving this wonderful feedback of your stay with us. We hope to be able to welcome you back again in the future.

10/10 Excellent

Sadettin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Yvonne

Stayed 1 night in Feb 2023
Response from DM on 27 Feb 2023
Dear Yvonne, thank you for taking the time to review your recent stay with us. We are delighted that you enjoyed your visit. I have passed your feedback onto our team. I hope that we will have the pleasure of welcoming you back to stay with us again in the future.

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Amazingly attentive staff. Everyone was so friendly. Room spotless. Bed very comfortable and really did smell fresh. Only thing that I can say is have had better free mini bars in cheaper hotels and the bedside tables had chucks out of them however it did not spoil the stay in any way.
Stayed 1 night in Jan 2023
Response from Olivia on 31 Jan 2023
Dear L,Thank you for taking the time to leave this wonderful review of your stay with us at The Glasshouse Hotel.We are so delighted to hear that you enjoyed your visit to Edinburgh and that our staff were friendly during your visit..It was a pleasure having you with us and we look forward to hosting you again.

10/10 Excellent

Deborah

Stayed 1 night in Jan 2023
Response from Zoltan on 9 Jan 2023
Dear Deborah,Thank you for this amazing score, we are glad to see you enjoyed your stay with us.We do hope to see you again in the near future.Sincerely,The Glasshouse Hotel

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from DM on 30 Dec 2022
Good afternoon Lisa, Thank you for taking the time to review your stay with us. We do hope to be able to welcome you back to stay with us again in the future.

10/10 Excellent

Jennie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could I would 100 stars! Everything was perfect with very attentive staff. I will be returning to Edinburgh and will stay with the Glasshouse again.
Stayed 1 night in Oct 2022
Response from Ryan on 29 Oct 2022
Than you for taking the time to review your recent stay. I am thrilled to receive such praise and am glad we were able to deliver a memorable experience. Looking forward to welcoming you back again in the future.

10/10 Excellent

Marissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Location was great, staff were amazing and overall great spot for a short stay in Edinburgh.
Stayed 4 nights in Oct 2022
Response from Ryan on 29 Oct 2022
Dear Marissa,Thank you for taking the time to complete our survey on your recent stay with usI appreciate your kind words about our team and am happy you were able to explore the city easily from our hotel. We hope to welcome you back again in the future.

10/10 Excellent

Allina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from Ryan on 29 Oct 2022
Thank you for taking the time to complete a survey on your recent stay with us. I am delighted you enjoyed your stay and look forward to welcoming you back again in the future.

10/10 Excellent

MICHAEL

Stayed 1 night in Oct 2022
Response from Ryan on 29 Oct 2022
Dear Michael,Thank you for your review on your recent stay with us. I am delighted that you enjoyed your stay and look forward to welcoming you back again in the future.

10/10 Excellent

Ilan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Glasshouse was really worth it. Staff were friendly and very helpful. The bar had a spectacular whiskey collection with bartenders who knew their whiskey. The location was very central and getting everywhere was simple.
Stayed 4 nights in Sep 2022
Response from Zoltan on 14 Oct 2022
Dear Illan,Thank you for sharing this amazing experience with us.It is so great to see you had a fantastic stay with us.Please let us know whenever your travels bring you back to Edinburgh.Sincerely,The Glasshouse Hotel

8/10 Good

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful rooms are excellent but don’t get the breakfast it’s disorganized takes forever and is not very good. Other than the breakfast it’s wonderful. I suggest going around corner for breakfast.
Stayed 4 nights in Sep 2022
Response from Zoltan on 20 Sept 2022
Dear Erin,We do appreciate you have taken the time to share your candid feedback with us.I was delighted to see you had a great stay in many aspects, however I was disappointed to learn about your breakfast experience.Please rest assured your feedback has been forwarded to the relevant department to make sure we provide excellent service whenever your travels bring you back to Edinburgh.Sincerely,The Glasshouse Hotel

10/10 Excellent

annie

Stayed 1 night in Aug 2022

10/10 Excellent

Jacqueline

Stayed 4 nights in Aug 2022
Response from Zoltan on 20 Sept 2022
Dear Jacqueline,Thank you for taking the time to share this amazing experience following your stay with us.It is always encouraging to see when our hard work culminates in great experiences such as yours. Sincerely,The Glasshouse Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a good stay
Nice reception area with lovely Front of House staff. Large room and bathroom with good Elemis toiletries. Free mini bar, water, soft drinks and beer. Fabulous comfy bed. A little dated furniture wise. Breakfast was delicious with plenty of choices. Bar staff knowledgeable and friendly. Overall a good stay. Ask for a quiet room.
Stayed 1 night in Aug 2022
Response from Zoltan on 14 Oct 2022
Dear Guest,We appreciate you have taken the time to share this amazing experience with us following your recent stay. It is always encouraging to see our hard work culminating in such a memorable stay. Your comment has been shared with all the relevant departments to ensure we keep providing excellent service.Sincerely,The Glasshouse Hotel

4/10 Poor

James

Travelled with family
We were disappointed this time at the hotel. We have stayed there before. 1st the room was tired in the sense it does not appear to have been updated for quite some time and is showing signs of wear. Specifically in room 76. Worn furniture, and peeling paint at the door bottoms. The hotel did not notify us of major construction in front of the hotel. I likely would have stayed at another hotel if I know of this in advance. I feel the hotel should let people know that. Also, on our first night, we got to experience a party essentially 20 feet or so from our room. Not only was this loud but the trash can for all the empty bottles was emptied on the trash which sounded like it was at our door. I am understanding of parties but, again, I think the hotel has some responsibility to lets its guest know when they check in as I would not have accepted that room knowing a party or event was going to be so close. All this was disturbing but when one of the party guests was sitting on my patio chair was talking so loud that I had to open the door, go outside, and confront the man asking him to leave. He left. That really pushed me over so I got dressed and went down to speak with Jean-Paul. He was nice but no offer to move us, and in fact, before I even told him about the patio, he asked me " is someone on your patio?" WOW. Sounds like this happens and no one is doing anything to correct it. A wall or plant hedge should be installed on that side so people do use this area.
Stayed 2 nights in Aug 2022
Response from Zoltan on 15 Aug 2022
Dear James, Thank you for completing a review on your recent stay with us. Please do accept my apologies that the event disturbed your stay and have passed your comments to our events team as these should never effect our in house guests. We value the feedback for all of our guests and apologise that you had such a negative experience as this is never our intention and will use your feedback to improve our guests experiences. Our team hopes to have the opportunity to welcome you back again in the future and show you a true Glasshouse experience. Kind Regards, The Glasshouse Hotel

10/10 Excellent

adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A simply excellent stay. What a fab hotel. Location is central but not noisy, staff were kind and helpful, the garden in the roof was a real plus and the room was well stocked and serviced.
Stayed 3 nights in Aug 2022

6/10 Okay

Lina

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The property convenient to shopping and dining. However, the facility can use some TLC. They don’t have any amenities, just a bar and a breakfast room. Also the housekeeping services need some retraining. I had to always ask for towels and our robes and slippers were never changed. I had spilled coffee on my robe and they just kept it there. The same sheets on the bed were kept and not changed with cleaned ones. We also had to pay for our breakfast when it was as supposed to be for free. Make sure you don’t use the hotel phone as they will charge you for local and international calls. The staff at the front desk were friendly and helpful.
Stayed 7 nights in Jul 2022

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best place to stay
Amazing hotel in the centre of the city. Beautiful decor and service was exceptional.
Stayed 1 night in Jul 2022
Response from Zoltan on 30 Jul 2022
Dear Catherine, We would like to thank you for this amazing, candid feedback, it is always encouraging to see when our hard work culminates in such a positive experience. We would be delighted to have you here again whenever the next occasion arises. Sincerely, The Glasshouse Hotel

6/10 Okay

sally

Stayed 1 night in Jul 2022

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022
Response from Guillermo on 27 Jul 2022
Dear Sarah, Thank you for taking the time to review your stay. We are glad to find out you have thoroughly enjoyed your time with us and wish to welcome you in the future. Warm regards, The Glasshouse Team

10/10 Excellent

Nandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could use bigger curtains for dark sleeping conditions - otherwise very nice.
Stayed 1 night in Jul 2022
Response from Zoltan on 7 Jul 2022
Dear NANDY, Thank you for sharing your recent experience following your stay at The Glasshouse Hotel. It was truly our pleasure to serve you here and it was also fantastic to see you had a pleasant stay in many aspects. Your feedback has been forwarded to the relevant departments to make sure we maintain the highest standards in our guest service. Sincerely, The Glasshouse Hotel

10/10 Excellent

Manjot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Absolutely amazing experience, extremely warm and helpful staff Difficult to point out any flaws!
Stayed 6 nights in May 2022
Response from DM on 14 Jun 2022
Dear Manjot, Thank you so very much for taking the time to complete our guest satisfaction survey, comments like yours make us strive even more to serve you to the best of our abilities! I hope we will have an opportunity to welcome you back as our guest somewhere in the future. Regards Reana

10/10 Excellent

Thomas, Austin

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2022

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Glasshouse Super Stay
From the time we checked in to our leaving, the staffs were always on hand to help with all the requests. The staffs went out of their way to help us with difficult situation.
Stayed 6 nights in May 2022
Response from DM on 14 Jun 2022
Dear Veronica, We are delighted to have been your chosen hotel during your recent stay in Edinburgh! It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Thank you for staying at The Glasshouse and we hope you choose to create more memories with us whenever your travels bring you back to Edinburgh. Regards Reana