Posted 06-Jun-2017 on Hotels
The location is great. The apartment style hotel was a great change for us after traveling for weeks in typical hotels. It was great to have a living room to hang out with the family at night and separate bedrooms. The staff are the nicest and went way out of their way to be helpful. Had two issues that were not the fault of the facility at all. One was the laundry facility was not what I had anticipated. We are used to typical standard US washer/dryers and the time they take, however, the washer takes much longer than I expected and the dryer is a condensation dryer which dries clothes in a bit of a different way (which I had never heard of before). The staff went above and beyond to help us get all of our laundry done as quickly as possible, even sending some over to another site to finish drying and returned them to us. Truly very helpful. Second issue was that the boiler in our penthouse unit broke so we had no hot water that morning. Staff found us another apartment to use the showers for hot water that morning, had the maintenance crew there early on a Sunday morning to fix but sadly it needed parts not available so we had to be moved to another apartment. When we arrived at the new apartment we found they had left us wonderful wine and chocolates for the inconvenience of having to move. Two issues that were not in their control but they were amazing with how they cared for us! Great place to stay!
Comment from Hotel Management
13-Jun-2017 by Stephen, Hotel Management
Thank you for your feedback and apologies about the inconvenience cause again. Let us assure you that this is not a regular occurrence. We hope to welcome you back despite this on another occasion.
Best wishes from the Fountain Court Team