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Reviews of Comfort Inn & Suites

3 out of 5
Comfort Inn & Suites
1120 Gateway Place, Dover, OH

Reviews

9.4

Exceptional

Rating 10 - Excellent. 755 out of 1000 reviews" "
Rating 8 - Good. 199 out of 1000 reviews" "
Rating 6 - Okay. 26 out of 1000 reviews" "
Rating 4 - Poor. 7 out of 1000 reviews" "
Rating 2 - Terrible. 13 out of 1000 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Comfort Inn and Suites was very pleasant, relaxing, clean, and quiet.
Stayed 2 nights in Feb 2024
Response from JOSH on 5 Mar 2024
Dear Sherry, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites. As a Choice Privileges member you are truly valued. Your feedback is important to us. We apologize for the stains on the carpet in your rooms. We are going though renovations and all of the carpet is getting replaced. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

8/10 Good

Lesa

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except the carpeting our room needed a good cleaning, it was pretty bad. Other than that everything else was great. The staff was super nice and we really liked the gentleman from the kitchen, wish we would’ve gotten his name because he deserved recognition for his friendliness, my husband and I enjoyed talking to him.
Stayed 1 night in Feb 2024
Response from Lisa Keim-GM on 11 Feb 2024
Thank you for your kind words about my breakfast staff. Our hotel is under construction and all carpet is being replaced. Please come back when we're all finished.

10/10 Excellent

stanley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well kept and maintained
Stayed 1 night in Jan 2024
Response from Beth on 29 Jan 2024
Thank you for the positive review! We are glad you enjoyed your stay! Come back to visit after our renovations. Everything will be new!

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lisa Keim-GM on 11 Feb 2024
Thank you for your 10 out of 10 rating. We truly appreciate your business and look forward to seeing you again.

4/10 Poor

Walter

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Our room smelled like dirty rags,6 to 8 stains on the carpet. Someone tried to clean a stain on the sofa and discolored it.
Stayed 1 night in Dec 2023
Response from Lisa Keim-GM on 11 Feb 2024
Thank you for your feedback. The hotel is under construction and all carpets and furniture is being replaced.

6/10 Okay

Dave

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not like it used to be
Needs new carpet very dirty with stains. Noisy construction at 7:30 am also kids up early running up and down halls yelling
Stayed 2 nights in Dec 2023
Response from Lisa Keim-GM on 11 Feb 2024
Thank you for the feedback. The hotel is under construction and all carpet is being removed or replaced. I'm sorry for the inconvenience.

10/10 Excellent

Katheryn

Travelled with family
I would definitely recommend this hotel.
We had a wonderful stay. Staff was very friendly and accommodating. My 4 grandsons and I really enjoyed the pool and hot tub. Breakfast had a great variety and was very good.
Grandsons enjoying the pool
Stayed 1 night in Nov 2023
Response from Brenda on 5 Dec 2023
Thank you for choosing to stay with us, we appreciate your feedback and look forward to hosting you in the future!

8/10 Good

Sarah

Travelled with family, Travelled with family and small children
The beautiful lobby with the huge stair case
Stayed 1 night in Nov 2023
Response from Brenda on 30 Nov 2023
Thank you for staying with us, we appreciate your feedback and look forward to hosting you again.

10/10 Excellent

Christa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made this a very enjoyable time.
Response from Brenda on 22 Nov 2023
We appreciate that you enjoyed your stay with us and look forward to hosting you again in the future.

8/10 Good

Erin

Stayed 2 nights in Nov 2023
Response from Brenda on 5 Dec 2023
Thank you for choosing to stay with us, we appreciate your review and look forward to hosting you in the future!

10/10 Excellent

Joey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to say
Stayed 4 nights in Nov 2023
Response from Brenda on 7 Nov 2023
We are happy you enjoyed your stay and we look forward to hosting you again in the future. Thank you for your feedback!

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman at the front desk was exceptional. I'm sorry I don't know her name. She made our stay much better. Thanks to her!
Stayed 1 night in Oct 2023
Response from Hotel Management on 31 Oct 2023
Thank you for staying with us. We appreciate your feedback! Hope to see you again soon.

10/10 Excellent

Jeanne

Stayed 1 night in Oct 2023
Response from Brenda on 15 Nov 2023
Thank you for choosing to stay with us, we appreciate your feedback and hope to host you again in the future.

10/10 Excellent

Kimberly

Stayed 1 night in Oct 2023
Response from Sage on 21 Oct 2023
Thank you for staying with us. We appreciate your feedback! Hope to see you again soon.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from josh on 20 Oct 2023
Dear Jeffery,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.As a guest you are truly valued.Your feedback about our breakfast sausage is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.Sincerely,Front Desk ManagerComfort Inn & Suites

10/10 Excellent

Susan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Oct 2023
Response from Sage on 15 Oct 2023
Very grateful you liked our property! We hope to see you again soon, and have more pleasant stays.

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from josh on 20 Oct 2023
Dear Brittany,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.As a guest you are truly valued.Your feedback about our breakfast sausage is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.Sincerely,Front Desk ManagerComfort Inn & Suites

10/10 Excellent

Tamara

Nice friendly and helpful staff.
Stayed 1 night in Oct 2023
Response from Sage on 14 Oct 2023
We are very happy you had a good experience with our staff, and stay. Have a great day, and hope to see you again soon!

10/10 Excellent

Raymond

Liked: Property conditions & facilities
Could not get the room cool enough.
Stayed 1 night in Oct 2023
Response from Lisa on 13 Oct 2023
Our front desk associate would have been more than happy to have helped with the A/C unit. We're sorry for the inconvenience.

6/10 Okay

Noreen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the breakfast was not very good.
Stayed 1 night in Oct 2023
Response from josh on 10 Oct 2023
Dear Noreen,Thank you for taking the time to file a review,Your feedback about our breakfast is important to us. I apologize that our breakfast was not up to your standards. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.Sincerely,Comfort Inn & Suites

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Preace
Stayed 3 nights in Oct 2023
Response from Sage on 7 Oct 2023
We are pleased to know you enjoyed your stay. Hope to see you again soon, and have a great day!

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Nice pool and hot tub
Stayed 1 night in Sep 2023
Response from josh on 6 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.As a guest you are truly valued.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.Sincerely,Comfort Inn & Suites

10/10 Excellent

David P

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from josh on 6 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.As a guest you are truly valued.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.Sincerely,Comfort Inn & Suites

8/10 Good

Tammie

Travelled with pets
Liked: Cleanliness, property conditions & facilities
Brenda at the front desk was great, friendly, professional and helpful.
Stayed 1 night in Sep 2023
Response from josh on 6 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.As a guest you are truly valued.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.Sincerely,Comfort Inn & Suites

10/10 Excellent

Bonnie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every person on the staff that we encountered was helpful, friendly and some did more than was needed or expected. The facility was clean. I loved the shea butter soap!
Stayed 2 nights in Sep 2023
Response from josh on 6 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.As a guest you are truly valued.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.Sincerely,Comfort Inn & Suites

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and very clean
Stayed 2 nights in Sep 2023
Response from Sage on 9 Sept 2023
Glad to hear your commentary! We are happy to have you here anytime you stay. Hope to see you again soon!Comfort Inn and Suites

2/10 Terrible

Stephen

Stayed 1 night in Aug 2023
Response from josh on 6 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.As a guest you are truly valued.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.Sincerely,Comfort Inn & Suites

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight trip to Dover
What a great hotel. Clean, convenient access, great pool, friendly staff. Very pleased.
Stayed 1 night in Aug 2023
Response from Sage on 26 Aug 2023
Glad you enjoyed your stay, we hope to see you again soon!Comfort Inn and Suites

10/10 Excellent

charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
The hotel was very clean throughout. The breakfast was very good with a nice selection. The staff were very friendly and helpful. Our room was very nice, quiet with a comfortable bed.
Stayed 3 nights in Aug 2023
Response from Drew Helton on 21 Aug 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jeff

Stayed 1 night in Aug 2023
Response from Lisa on 17 Aug 2023
Thank you for your 10 out of 10 rating. We look forward to your next visit!

10/10 Excellent

Dan

Stayed 1 night in Aug 2023
Response from Sage on 4 Sept 2023
We are glad that you enjoyed your stay! Hope to see you again soon.Comfort Inn and Suites

10/10 Excellent

Darren, Concord twp

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and enjoyed continental breakfast
Stayed 1 night in Aug 2023
Response from Lisa on 15 Aug 2023
Thank you for your kind words about our property. We look forward to your next visit.

8/10 Good

Danielle

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Really friendly
Stayed 1 night in Aug 2023
Response from Lisa on 14 Aug 2023
Thanks for leaving kind words about our staff. We look forward to you staying with us again in the future.

10/10 Excellent

Catherine, Louisville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! Safe and clean!
Stayed 1 night in Aug 2023
Response from Drew Helton on 9 Aug 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean property but with the prices of a New York City hotel.
Stayed 2 nights in Jul 2023
Response from Lisa on 7 Aug 2023
Thank you for your feedback.

10/10 Excellent

Connie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This seems to be a well-managed and efficient property with small-town values. I would recommend this facility and would return when I need to stay in this area.
Stayed 1 night in Jul 2023
Response from Lisa on 7 Aug 2023
Thank you for your kind words. We value great feedback.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Everything was excellent. The hotel was clean and and modern. The staff was very polite and helpful. Especially Josh at the front desk, Tim serving breakfast and Sally and Sherry in housekeeping. Everyone we encountered was awesome. The hotel Location was convenient. Cookies in the afternoon were a bonus! We will definitely stay at this hotel again.
Stayed 8 nights in Jul 2023
Response from Lisa on 30 Jul 2023
Thank you for all the kind words about our property. We look forward to seeing you on your next visit in Dover, Ohio.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT
Would give this Drury Hotel six stars if I could. Built in 2019 it looks/appears to have been built just yesterday. Clean, friendly atmosphere. BONUS: Located in an a very comfortable area. Felt safe.
Stayed 1 night in Jun 2023
Response from Lisa-GM on 3 Jul 2023
Thank you for all the kind words about our property. My staff takes pride in the up keeping of our 11 year old property. We look forward to your next visit!

10/10 Excellent

Christopher

Stayed 1 night in Jun 2023
Response from Lisa on 30 Jul 2023
Thank you for the 5 out of 5 rating!

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Lisa-GM on 6 Jun 2023
Thank you! We look forward to your next visit.

10/10 Excellent

joyce

Liked: Staff & service, property conditions & facilities
Clean
Stayed 2 nights in May 2023
Response from Lisa-GM on 6 Jun 2023
Thank you! We look forward to your next visit.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Lisa-GM on 6 Jun 2023
Thank you! We look forward to your next visit.

10/10 Excellent

Lloyd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Lisa-GM on 6 Jun 2023
Thank you! We look forward to your next visit.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Lisa-GM on 6 Jun 2023
Thank you! We look forward to your next visit.

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean Hotel. Carpet could do with am upgrade/replacement. No real concerns
Stayed 1 night in May 2023
Response from Lisa on 19 May 2023
Thank you for your 5 out of 5 rating.

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was clean and staff were very polite
Stayed 1 night in Apr 2023
Response from Josh on 8 May 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page.We hope to see you again soon.

10/10 Excellent

TERESA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean nice place to stay.
Stayed 2 nights in Apr 2023
Response from Josh on 8 May 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page.We hope to see you again soon.

10/10 Excellent

Larry

Stayed 1 night in Apr 2023
Response from Josh on 8 May 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page.We hope to see you again soon.

10/10 Excellent

Kevin

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Lisa Keim-GM on 30 Mar 2023
Thank you for your 10 out of 10 rating!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Lisa Keim-GM on 30 Mar 2023
Thank you for your 10 out of 10 rating!