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Reviews of Blake Hotel New Orleans, BW Signature Collection

3.5 out of 5
Blake Hotel New Orleans, BW Signature Collection
500 Saint Charles Ave, New Orleans, LA

Reviews

7.6

Good

Rating 10 - Excellent. 359 out of 1005 reviews" "
Rating 8 - Good. 278 out of 1005 reviews" "
Rating 6 - Okay. 175 out of 1005 reviews" "
Rating 4 - Poor. 109 out of 1005 reviews" "
Rating 2 - Terrible. 84 out of 1005 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Daron, Waunakee

Travelled with partner
Liked: Staff & service, amenities
Good location walking distance to WW II museum and French Quarter. High rise is near Lafayette Square. Cafe next door is great
Stayed 3 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Daron, thank you for choosing the Blake Hotel New Orleans, BW Premier Collection for your stay. We're happy to hear that our location was convenient for your visit to nearby landmarks, and that the proximity to the café added value to your experience. We hope to welcome you back on your next trip to New Orleans.

6/10 Okay

Cole

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom was not very clean when I got there. Asked for them to send up tissues and other toiletries that normally come with the room. They did after my 3rd request. Had to iron a white button down and the blue ironing bored turned my shirt blue. (was comped for the dry cleaning). Would not stay here by choice.
Stayed 4 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Cole, it's regrettable to hear about your experience, particularly issues with cleanliness and amenities provision. We sincerely apologize for any inconvenience caused. Your mention about an item being discolored during ironing is a rare occurrence and we're relieved the cost for cleaning was taken care of. Your feedback will help inspire improvements. We hope for an opportunity to show you our improved services in the future.

10/10 Excellent

Armen, Wheeling

Stayed 4 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Thank you for this excellent rating, Armen!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Blake Hotel New Orleans, BW Premier Collection! We'd love to host you again someday for yet another unforgettable visit.

8/10 Good

Debbie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 3 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Debbie, it's fantastic to hear that you found the location of Blake Hotel New Orleans, BW Premier Collection particularly convenient. Our positioning benefits our guests in many ways and we're delighted to see it added value to your stay. We hope to see you again soon.

6/10 Okay

Viviene

Business traveller
Liked: Staff & service
Disliked: Amenities
Room was not clean. Missing shampoo and soap in bathroom.
Stayed 1 night in Mar 2024
Response from Customer Service on 12 Apr 2024
Viviene, it's regrettable to hear about your encounter with the room upkeep and missing bathroom amenities. Please be assured that this is uncommon as we prioritize cleanliness and the comfort of our guests. Nevertheless, your feedback is crucial to us, and it will be used to rectify any oversights. We hope to have the opportunity to better serve you in the future.

8/10 Good

Appollonia

Stayed 2 nights in Mar 2024
Response from Customer Service on 8 Apr 2024
Appollonia, thank you for staying at Blake Hotel New Orleans, BW Premier Collection and leaving a rating on Expedia. We're glad to hear that you had a positive overall experience and we hope to welcome you back in the future.

10/10 Excellent

Nichole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel not far from anything.
Stayed 6 nights in Mar 2024
Response from Customer Service on 8 Apr 2024
Nichole, it's wonderful to hear that you enjoyed your stay at Blake Hotel New Orleans, BW Premier Collection. We're pleased our convenient location made exploring the city easier. We hope to see you again in the near future!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff, great cafe
Stayed 2 nights in Apr 2024
Response from Customer Service on 5 Apr 2024
Kevin, thank you for your kind words about Blake Hotel New Orleans, BW Premier Collection. We're delighted you enjoyed our prime location and our fantastic team members' service. It's great to hear our café met your expectations. We truly look forward to your next visit.

6/10 Okay

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was very comfortable and check in was quick and easy, even with our bicycles. Only complaint is an unexpected “site fee” of $11 and the incidental deposit of $100. The latter will presumably be returned in a few days, but these dampened my enthusiasm of a very well-kept and efficient operation.
Stayed 1 night in Mar 2024
Response from Customer Service on 2 Apr 2024
Christopher, we appreciate your feedback. It's good to hear your check-in process was efficient and that you found your stay comfortable. We understand that financial details can occasionally be a surprising element of a trip, and we strive to be as transparent as possible regarding any additional fees. Please know that these are standard among most establishments and clearly stated at the time of booking. We're glad you found our operation to be well-maintained and effective and we hope to have the opportunity to exceed your expectations during your next visit.

8/10 Good

Latoya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed myself me and my best friend stayed there for our trip.
Stayed 3 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Latoya, thank you for choosing the Blake Hotel New Orleans, BW Premier Collection for your recent trip. We're thrilled you and your best friend enjoyed your stay with us. Looking forward to welcoming both of you again for another memorable trip.

6/10 Okay

Julia

Business traveller
Liked: Staff & service
Disliked: Cleanliness
The staff were very nice and helpful! The property needs maintenance and cleaning services. The mattress old and I couldn’t fall asleep because I was uncomfortable.
Stayed 2 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Julia, it's heartening to hear that our team members showed real warmth and assistance during your stay. However, we acknowledge your comments about the upkeep of property and comfort level of the bedding. We continually strive to improve our guest experience, and your feedback helps in this endeavor. Thank you and we hope to have the opportunity to better serve you in the future.

6/10 Okay

Dwight

Stayed 2 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
Dwight, it seems your experience was quite balanced during your recent stay. We'd appreciate more specific feedback to help us understand where we could have enhanced your time with us better. Thank you for choosing our hotel for your stay in New Orleans. We hope to have the opportunity to better your experience in the future.

6/10 Okay

Arwyn

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The carpet in the room was grubby, and it was clear that they hadn't actually checked the linens in a while. There was what looked like ketchup (I hope it was ketchup) on the bed skirt, and when I looked under the bed topper it looked like there was more ketchup stain on the blanket, too. There was no fan in the bathroom, so the room got a bit dank, but it wasn't bad. The first morning I showered and the water temperature was fine, but the next day the warm water cut out after about 5 minutes and didn't come back while I was showering. The room lock was glitchy, and would sometimes work, and sometimes not. Even after I asked them to remagnetize the key, and then got a different key, it still didn't work well, and sometimes I would have to swipe 15-20 times before it would unlock. For $200 /night, I expected more. The location was good, and the bed was comfortable. It was convenient to the convention center and the French quarter. Given the condition of the hotel room and the price, I would not choose to stay here again.
Stayed 5 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Arwyn, it's unfortunate to hear about the issues you faced, notably related to cleanliness, bathroom amenities, and glitches with your room lock. Our aim is to provide comfortable and clean rooms for every guest, so we're disheartened to see we fell short during your visit. Our maintenance team has been advised of your comments to improve their service delivery. On a positive note, we're pleased to know you found our location beneficial and the bed comfortable for your stay. Your feedback is crucial for us to enhance future guest experiences, so we're grateful for the time you took to share your thought. We hope you might reconsider and offer us another chance to serve you better in the future.

8/10 Good

Vincent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, parking was an issue if you don’t use the valet parking the hotel offers.
Stayed 3 nights in Mar 2024
Response from Customer Service on 20 Mar 2024
Vincent, it's wonderful to hear you found our team members at Blake Hotel New Orleans, BW Premier Collection, to be commendable. We apologize if the parking situation wasn't as smooth as we would like. There is the convenient option of using valet parking, however, we understand our guests have different preferences. We appreciate you freely expressing your thoughts and we are consistently looking into ways to improve our services, parking included. We are thankful for your feedback and hope to welcome you back in the future.

6/10 Okay

NITISH

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
It’s location is very convenient
Response from Customer Service on 15 Mar 2024
Nitish, it's great to hear you appreciated the convenient location of the hotel. Thank you for your feedback, and we hope to serve you again in the future.

10/10 Excellent

Marche

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on 17 Mar 2024
Thanks for the perfect rating, Marche!We're pleased to hear that you have fully enjoyed your stay at Blake Hotel New Orleans, BW Premier Collection, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Excellent

Miguel, NYC

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on 17 Mar 2024
Thank you for sharing your perfect rating with us, Miguel!It's wonderful to see how much you appreciated your time at Blake Hotel New Orleans, BW Premier Collection! We want everyone to feel right at home at Blake Hotel New Orleans, BW Premier Collection. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 Excellent

Christopher

Stayed 1 night in Mar 2024
Response from Customer Service on 29 Mar 2024
Christopher, thank you for your perfect rating. It's wonderful to hear that your stay at the Blake Hotel New Orleans, BW Premier Collection was remarkable. We trust we'll have the pleasure of welcoming you back in the future.

10/10 Excellent

Jacquise

Overall hotel was great.. parking was the main issue and having access to that apartment
Stayed 1 night in Feb 2024
Response from Customer Service on 5 Mar 2024
Jacquise, it's great to hear that you found Blake Hotel New Orleans, BW Premier Collection to be excellent overall. We are sorry to hear about any inconvenience experienced with the parking and accessibility. Our team is continuously working on improving these aspects, so please feel free to share more details. We hope to welcome you back in the future for an even better experience.

10/10 Excellent

Christina Marie

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Feb 2024
Response from Customer Service on 28 Feb 2024
Christina, thank you for taking the time to share your experience at Blake Hotel New Orleans, BW Premier Collection. Your review is greatly appreciated and, we're thrilled you chose to stay with us. We're eager to welcome you back in the future.

4/10 Poor

Jackeline

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very well located to Canal and Bourbon Street, My hotel room temperature was not so comfortable, pillows small and hard and smell was not so clean,
Stayed 2 nights in Feb 2024
Response from Customer Service on 26 Feb 2024
Jackeline, it's unfortunate to understand that your stay didn't meet your expectations. We value your feedback regarding the atmosphere in your room, the condition of the bedding, and the overall cleanliness. These insights help us in refining our services and ensuring necessary modifications. Rest assured that our team members are committed to making improvements based on guest experiences. We hope for an opportunity to deliver a better experience in the future.

6/10 Okay

Branndon

Travelled with family
Disliked: Amenities, property conditions & facilities
The property is dated and there were a lot of things that seemed broken or excessively worn. The restaurant was delicious and the location was great for walking around to the majority of the major sites.
Stayed 2 nights in Feb 2024
Response from Customer Service on 26 Feb 2024
Branndon, we appreciate your balanced perspectives. It's unfortunate that some aspects of your stay didn't completely meet your expectations, as we strive to maintain a comfortable and charming environment for our guests. However, it's pleasing to hear that you enjoyed our on-site dining options and found our location to be convenient for exploring the local attractions. We will ensure your feedback is shared with the necessary departments as we continuously work on property enhancements. Thank you for staying with us, and we hope you'll consider returning and allowing us another opportunity to impress you.

10/10 Excellent

Junyao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Feb 2024
Response from Customer Service on 25 Feb 2024
Junyao, your encouraging words about the Blake Hotel New Orleans, BW Premier Collection have really brightened our day. It gives us immense pleasure knowing that you've had an outstanding stay with us. We can't wait to provide you with another exceptional experience during your next visit.

2/10 Terrible

Sara

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This property is very dated and smelled of mildew. Smoking was being permitted in the lobby (cigars) and our whole floor smelt of cigarette smoke. Elevators are slow. Stairs will not let you out on the bottom floor and other set of stairs is filled with chairs and junk. Not safe in case of fire.
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb 2024
Sara, we recognize your concerns regarding the condition of our premises and any potential breaches to safety. We ensure you that the quality and safety of our guests are of utmost importance. We sincerely regret any unpleasant odors that you noticed and will address it with the appropriate teams. While we hesitate to use the term dated, we acknowledge that some patrons may appreciate more modern elements. As for the smoke in certain areas, our hotel usually enforces strict non-smoking policies and we will further investigate this matter. Regardless, please know that we do have rigorous safety procedures in place for emergency situations. We value your perspectives and encourage you to consider us for a more satisfactory experience in the future.

6/10 Okay

Chevi

Liked: Cleanliness, staff & service
Nothing
Stayed 6 nights in Feb 2024
Response from Customer Service on 19 Feb 2024
Chevi, it seems like your recent stay didn't meet your expectations. We're dedicated to ensuring a comfortable and enjoyable experience for each guest and regret if this wasn't the case for you. If you have specific feedback or suggestions, we would appreciate hearing more about your stay. Your feedback is valuable in making continuous improvements.

4/10 Poor

terry

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Truly disappointed in a property I previously enjoyed. I won’t be staying there again.
Stayed 1 night in Feb 2024
Response from Customer Service on 16 Feb 2024
Terry, it's distressing to read of your recent experience, especially given your past enjoyment of our property. Our goal is always to provide a superb stay and it's clear we missed the mark this time. Rest assured, your feedback will definitely be discussed among our team members to ensure improvements are made. We hope to regain your confidence and serve you better in the future.

8/10 Good

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was helpful and friendly. It suited our needs for Mardi Gras.
Stayed 2 nights in Feb 2024
Response from Customer Service on 16 Feb 2024
Felicia, it's delightful to know that our team members at the front desk were able to provide assistance and enhance your stay at the Blake Hotel New Orleans, BW Premier Collection during your Mardi Gras celebrations. We appreciate your review and hope to see you again in the future.

6/10 Okay

Shannon R.

Travelled with group
Liked: Staff & service
Staying on the Blake was a mixed bag. Check-in was very easy and the staff very pleasant. The location was central and convenient. However, the facilities are dated. The refrigerator door in one of the rooms did not work, the shower was missing a handle and when housekeeping tidied the rooms, no new towels were left. The elevator situation is also lacking. There were just so many people using them that it took forever to get up and down from the higher level floors.
Stayed 2 nights in Feb 2024
Response from Customer Service on 13 Feb 2024
Shannon, we appreciate you sharing your experiences with us. It's encouraging to hear that you found the check-in process smooth and our team members amiable. Location convenience is something we are proud to offer as well. Your feedback regarding the dated facilities, absent towels, and the elevator demands is valuable to us. We are devoted to improving our services and your comments help us facilitate those improvements for future visits. Please allow us another chance to impress you on your next trip to New Orleans.

6/10 Okay

Kaitlyn

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Customer Service on 12 Feb 2024
We appreciate the feedback, Kaitlyn.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

2/10 Terrible

Troy

Disliked: Cleanliness, staff & service, property conditions & facilities
A/C didn’t work and they did nothing. TV didn’t work and after 5 request still No tech
Stayed 2 nights in Feb 2024
Response from Customer Service on 10 Feb 2024
Troy, it appears you encountered some challenges with the room amenities during your stay, including the A/C and TV. Your discomfort is genuinely regrettable and we are sorry for any inconvenience you may have experienced. Please know that we aim to rectify these types of situations as swiftly as possible. Rest assured we're reviewing, reinforcing, and taking your feedback very seriously in our commitment to continuous improvement.

4/10 Poor

Stephane

Disliked: Cleanliness, property conditions & facilities
The room smells bad
Stayed 4 nights in Jan 2024
Response from Customer Service on 6 Feb 2024
Stephane, it's unfortunate to hear about your recent experience. We aim to provide fresh, clean surroundings for all of our guests and deeply regret that this was not your impression. Please rest assured that your feedback will be addressed immediately with our housekeeping team. We hope that we have another opportunity to provide you with an improved stay in the future.

8/10 Good

TaeJon

Liked: Staff & service, property conditions & facilities
I didn’t like how the sheets weren’t clean. I found hair and dirt on them. I had requested for clean ones.
Stayed 2 nights in Jan 2024
Response from Customer Service on 29 Jan 2024
TaeJon, we value your feedback and we're disappointed to hear about your issue with the bedding. Ensuring cleanliness in all our rooms is a priority and we apologize if this was not the case during your stay. Please know this is not our standard and we will certainly address your concern with our colleagues. We hope for a chance to make this right on your next visit.

2/10 Terrible

Rachel

Stayed 2 nights in Jan 2024
Response from Customer Service on 22 Mar 2024
We appreciate the feedback, Rachel.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

6/10 Okay

Karen

Liked: Cleanliness, property conditions & facilities
False advertising
Falsely advertised parking availabile, not without paying over $50 per day. Stayed 4 days and never had a single washcloth, No dresser to put clothes in, had to live out of a suitcase. Said there were laundry facilities, nope. Had to go to a laundromat. The only good thing was the desk people were great.
Stayed 1 night in Jan 2024
Response from Customer Service on 18 Jan 2024
Karen, it's regrettable to learn that your stay didn't meet your expectations. We apologize for any misunderstanding with the parking fees and in-room amenities. Our aim is to provide all necessities for your comfort, and we're sorry this wasn't the case. The high praise for our front desk colleagues is appreciated and rest assured we will share this with them. We hope to have a chance to enhance your experience if you choose to stay with us again in the future.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Heat/Power Issues
We checked in on a Friday and found out that the heat in our room wasn’t working. We notified the front desk and they ended up bringing three space heaters to the room. We couldn’t move any night because they were full. On that Saturday, we were out for majority of the day and I had been in contact with the hotel staff regarding the issue. We got back to the room, plugged in two of the heaters which then tripped the power in our room twice. We were told to use 1 heater instead of two. Upon checkout, the very nice gentleman asked about our stay which we gave him the rundown of everything that went on. He apologized but was rudely interrupted by “Taylor”, who happened to be the individual that I was talking to via text yesterday regarding our stay. Her response was “why didn’t you guys move?” First of all, we weren’t there when we had texted earlier that day and secondly once I told her about the power issue, she never responded. She wanted to make sure that she let it be known that she did everything to make us comfortable but unfortunately, that didn’t happen. She was very rude! The hotel is in a great location but I probably will never book there again.
Stayed 2 nights in Jan 2024
Response from Customer Service on 15 Jan 2024
Greetings, it's unfortunate to learn about the difficulties experienced during your stay, especially the heating issue and perceived lack of prompt solutions. We believe every guest deserves a comfortable environment and assured communication. We sincerely regret that you felt unheard and misunderstood, specifically with your late encounters. We're committed to providing positive experiences, and we'll reassess our procedures to ensure better future experiences. We hope for another chance to serve you, striving to surpass your expectations.

8/10 Good

Anthony

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Service on 12 Jan 2024
Thank you for the great rating, Anthony!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Blake Hotel New Orleans, BW Premier Collection. We'd like to share an even better experience with you soon.

6/10 Okay

Rebecca

Travelled with group
Stayed 1 night in Jan 2024
Response from Customer Service on 9 Jan 2024
Rebecca, we notice your rating and truly value your input. While it delight us to learn that your stay reached a middle ground of satisfaction, we are hopeful to exceed your expectations during your next stay. We believe that each visit to a our hotel should be enchanting. Thank you for sharing your thoughts.

8/10 Good

Tabetha

Liked: Cleanliness, staff & service, property conditions & facilities
An average stay
The stay overall was average. Our heat wasn’t working the entire stay. I called down to the front desk but was told to give it time. The hot water pressure was very weak and the maintenance personnel had to try to fix it. It wasn’t much an improvement. The QR code displayed in the room would not work.
Stayed 3 nights in Dec 2023
Response from Customer Service on 8 Jan 2024
Tabetha, thank you for your feedback. We are glad to hear your overall experience was satisfactory, but regret to learn about certain issues that affected your comfort. We do recall addressing constraints with your room amenities and apologize if they were not fully resolved. Our team members strive to deliver optimal guest service and we’re sorry if this wasn't achieved during your stay. We'd be thankful if you consider us again. We promise to make your next visit a joyful one.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Customer Service on 8 Jan 2024
We're delighted to see the perfect score! Blake Hotel New Orleans, BW Premier Collection, greatly appreciates your feedback. We trust you had a memorable stay and we look forward to welcoming you back soon.

2/10 Terrible

Arthur, Phoenix

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really poor experience. Shower did not work. Water would shut off in the middle of my shower. Staff did not know how to fix.
Stayed 3 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Arthur, we're sorry to hear about the issues you had with your shower and the difficulties in resolving them. Our aim is to always provide a smooth and comfortable stay. We understand where we fell short and are already taking steps toward improvement. Your feedback is valuable and will be utilized to offer a better experience in the future.

10/10 Excellent

Celine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think this is most probably the best customer service hotel I have ever stayed at. Keep up the good work the lobby is absolutely stunning. The attached restaurant has delicious meal options.
Stayed 3 nights in Nov 2023
Response from Customer Service on 13 Jan 2024
Celine, it's wonderful to hear that you enjoyed your stay at Blake Hotel New Orleans, BW Premier Collection. Our team members strive to offer outstanding service and we're delighted that it left an impression on you. We're glad you found our lobby design captivating and appreciated the exquisite meals at our attached restaurant. Do plan a return visit - it would be our pleasure to serve you again.

8/10 Good

Jaclyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
Great hotel, great service, nice area, comfortable bed but parking and an extra service fee was a little steep! $62 extra dollars!
Stayed 1 night in Dec 2023
Response from Customer Service on 29 Dec 2023
Jaclyn, thank you for your positive feedback regarding your stay at Blake Hotel New Orleans, BW Premier Collection. It's heartening to hear you valued our comfortable beds and excellent service. Your note about the additional costs is appreciated; we strive for full transparency regarding any additional fees. Your insights aid us in refining our guest experience, and we look forward to seeing you on your next visit.

6/10 Okay

Mary

Stayed 3 nights in Dec 2023
Response from Customer Service on 20 Dec 2023
Mary, it seems there were elements of your stay at Blake Hotel New Orleans, BW Premier Collection that didn't fully meet your expectations. It would be valuable to learn more about how we could have enhanced your experience. Should you ever choose to return, we commit to providing a stay that you find more enjoyable.

8/10 Good

Verified traveller

Business traveller
Liked: Property conditions & facilities, room comfort
Good affordable hotel to stay in New Orleans close
Laundry facility was not available
Stayed 9 nights in Dec 2023
Response from Customer Service on 20 Dec 2023
We understand that the unavailability of the laundry facility during your stay may have been inconvenient. At the Blake Hotel New Orleans, BW Premier Collection, we strive to ensure that our amenities are running smoothly for all of our guests. Your feedback is appreciated and will be taken into account as we look for ways to improve for the future. Thank you for your understanding.

10/10 Excellent

Jayden

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 20 Dec 2023
Jayden, thank you for your perfect rating! It's fantastic to know that your experience at Blake Hotel New Orleans, BW Premier Collection was great. Your satisfaction is our utmost reward and we hope to welcome you back soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price.
Comfortable stay for the price.
Stayed 2 nights in Dec 2023
Response from Customer Service on 17 Dec 2023
Thank you for sharing!At Blake Hotel New Orleans, BW Premier Collection, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Blake
The stay was good. Walking distance to Canal st. The water was off for half a day which wasn't cool at all. Rooms a little dated but was in a quiet area of town. Rueben like the sandwich at front desk was really helpful.
Stayed 3 nights in Oct 2023
Response from Customer Service on 14 Dec 2023
We appreciate your feedback, and we're pleased to hear that you found the location of Blake Hotel New Orleans, BW Premier Collection convenient. We regret the inconvenience caused by the temporary disruption in water service. Your comments about our décor have been noted. Lastly, it's wonderful to know that Reuben was able to assist you, we'll surely share your compliments with him. We hope to welcome you back soon.

10/10 Excellent

Latoya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful
Response from Customer Service on 6 Feb 2024
Latoya, it's fantastic to hear that you found everything at Blake Hotel New Orleans, BW Premier Collection to be wonderful. We are delighted that you had such a splendid stay with us. Your positive review means a lot and we hope to see you again in the future.

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Dec 2023
Brandon, thank you for your five-star rating for The Blake Hotel New Orleans, BW Premier Collection. We're thrilled you had an enjoyable experience and we look forward to welcoming you back the next time you're in New Orleans.

10/10 Excellent

Ashley

Travelled with partner
The only issue we had was on our 2nd day, the water had been turned off without notice then when it was turned back on, there was no hot water. My significant other contacted front desk staff and they upgraded us to a suite on higher floor (with working hot water). All was well
Stayed 4 nights in Dec 2023
Response from Customer Service on 12 Dec 2023
Ashley, it's wonderful to hear your stay at Blake Hotel New Orleans, BW Premier Collection turned out positive after initially facing a water issue. It's great to know that our colleagues were able to promptly assist by upgrading you to a suite on a higher floor. We appreciate your understanding in the matter and hope to welcome you back for another delightful experience.