Zana at the check in desk was very friendly and got us checked in promptly. I’ve booked through Expedia numerous times and sometimes the hotel staff has a hard time finding the reservation or they aren’t as familiar with the process. This was not the case. Our room was roomy and clean. The only complaint at all is the A/C unit was a little loud when it was running but I only noticed that when it turned off. Valet is prompt as well.
Comment from Hotel Management
20-Jun-2018 by AGM, Hotel Management
Greetings, Valued Guest!
Thank you for taking the time to share your experience as our guest. We are thrilled that you enjoyed your time with us during your recent visit to the Big Easy! While Zana is one of our newest team members, she has quickly become an asset to our teams success. I have shared the review with her and she is greatful and thankful to you for the shout out!
We hope you will again choose to be our guest during your next visit to New Orleans. It would be a pleasure to host you again.
All the best,
Assistant General Manager