Nice, customer relations/cleanliness could improve
Lovely view, and kind staff. We did however find a dead cockroach on the floor in the middle of the room under the desk. Therefore making it unlikely someone did a thorough vacuum of the room before our stay. The toilet was also clogged, which my boyfriend didn’t realize until he used it and tried to flush it. He had seen toilet paper in the bowl but had assumed I used it before him, which I did not. When I told the front desk about the roach she simply said “ok, well we cannot get cleaners to the room but we will have someone remove it”. I think when any guest tells you they found a roach you should begin with a very sincere apology. I did get one after asking for it. On the Saturday morning starting at 7am, a giant stage set up next to the hotel began playing rock at top volume, until 11 ish. It was beyond loud. Sleeping was impossible. The hotel was definitely aware of the event. Offering guests complimentary earplugs, or in the least warning them so they could purchase some, would have been very courteous. One of the staff did work with my sister to get a bottle of champagne for my room, which was very sweet an appreciated. Over all a clean room, with a nice view.
Comment from Hotel Management
04-Nov-2017 by AGM, Hotel Management
Thank you for your candid feedback. We sincerely apologize for any inconvenience you experienced while our guest. I have spoken with our Chief Engineer in regard to your bathroom and the condition of your room, as well as our Executive Housekeeper in regard to the cleanliness of your room. We strive each day to provide the utmost in accommodations so that each of our guests has a comfortable and enjoyable stay. I am disappointed that your stay was anything less than extraordinary.
We sincerely hope that you were able to enjoy your time in our beautiful city. We hope you will allow us another opportunity to host you on your next trip to NOLA so that we can earn your trust back as the place to stay with visiting New Orleans.
All the best,
Assistant General Manger