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Reviews of Rodeway Inn & Suites New Orleans

3 out of 5
Rodeway Inn & Suites New Orleans
8400 I-10 Service Road, New Orleans, LA

Reviews

5.4
Rating 10 - Excellent. 39 out of 436 reviews" "
Rating 8 - Good. 81 out of 436 reviews" "
Rating 6 - Okay. 108 out of 436 reviews" "
Rating 4 - Poor. 88 out of 436 reviews" "
Rating 2 - Terrible. 120 out of 436 reviews" "

5.4/10

Cleanliness

6.0/10

Staff & service

4.0/10

Amenities

5.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Betsy

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible experience
The room smell was ridiculous as soon as we walked in it smelled like pee and old water. The tv did not work. The toilet shot out water from the side every flush. The tub was dirty and stained. The sink had build up within the faucet handles. It looks like they barely cared to touch it. I spent $20 on cleaning products at dollar general to try and make the smell ok to sleep but even so it smelled like fabulous piss. They have not swept outside at all. The pool was green and dirty and the pool boy was taking the leafs off of it trying to still salvage the water. I will never stay there again I promise you. I wish I had taken pictures to prove this but at this point their ratings say it all and you’ll see for yourself if you ever book there. I was scared to even get under the covers I’m not sure how long it has been since they washed those. I checked out a day early because it was just disgusting.
Stayed 3 nights in Mar 2020

4/10 Poor

Sebastian R.

Disliked: Cleanliness
Clickbait
Walking to the front I look around while I tell the person up front about my reservation. I see so much dust and grime everywhere. Once I got to the room the room had a weird funky smell and the floor, the walls, and the bathrooms were dirty. The fridge wasn’t clean and some of the outlets were broken. Overall it was not so great.
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t waste your money
Not sure if people are living in this hotel or just really long term guests. The carpets in the room were dirty and hadn’t been vacuumed in probably over a week. The walls and doors were filthy. Pool was closed indefinitely. “Breakfast“ setup was 2 stale donuts (for the whole hotel) and nothing to drink - not even coffee.
Stayed 2 nights in Feb 2020

2/10 Terrible

Tasha, New Orleans

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very dirty and a lot of prostitution going on very dirty and scary area not safe at all
Stayed 4 nights in Feb 2020

2/10 Terrible

Shaylynn, Schulenburg texas

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I liked how close I was to the attractions we attended. However the cleanliness was terrible. The room smelled of smoke And there were burn marks in the bedding. The chair was also broken.
Stayed 2 nights in Feb 2020

4/10 Poor

Lamarkus

Travelled with family
Disliked: Cleanliness, property conditions & facilities
When I first came there was no remote in my room and the bed sheets were dirty. There was no face towels and the bath towels were small for me !! The water didn’t get hot !! Will not be staying here anymore
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The room that I stayed in was still very dirty from the guest before and the sheets looked like they haven’t been changed In months
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel itself and rooms were excellent. Clean room, comfortable bed and friendly staff. The continental breakfast wasn't mind blowing but what continental breakfast is. My only complaints are the pool was out of commission and quite frankly New Orlens in September it would have been awesome to take a dip. Next they have signs for laundry on site however they don't have it anymore. But with my complaints i would def stay here again.
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, amenities
Stayed 3 nights in Dec 2019

2/10 Terrible

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was not expecting to share my rooms with cockroaches. The staff gave us another room. We slept one night and canceled other 3 nights. Fortunately we got refunded.
Stayed 4 nights in Dec 2019
Response from A on 2 Jan 2020
We are so sorry that your experience here was not a good one We are currently in then process of cleaning up our hotel. our apologies.

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
No room service for whole time. Not enough soap. Small bath towels. WiFi did not work.
Stayed 7 nights in Nov 2019
Response from a on 2 Jan 2020
We would like to apologize for your experience here being a bad one. We are currently in the process of making our hotel a better place to stay.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness
Location of the property was good. However, the first room we were assigned had cigarette butts on the bathroom floor, on the bottom shelf of both nightstands, and the bedroom floor. I complained to the front desk and they assigned me a new room. They entered the room with me to ensure it was clean. However, after they left, I noticed cigarette ashes under the table. I was tired after a long drive, so just put the table on top of the ashes and ignored them. The other issue was that even though the rules stated no animals, at least two rooms had dogs. You know its probably going to be a bad place when the sign in tells you that if you don't request a refund within the first 20 minutes, you won't get one.
Stayed 2 nights in Nov 2019
Response from a on 2 Jan 2020
We would like to apologize for your experience being a bad one. We truly are very sorry as we are in the process of cleaning our hotel up. We have a long way to go but we acknowledge your review. We do care and again, we are very sorry.

2/10 Terrible

Billy, Hurlburt Field FL

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It looked like someone got murdered in the room 2 hours prior to walking in
Stayed 1 night in Oct 2019

2/10 Terrible

emma

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
Was promised a jaccuzi and it was not provided. The wifi did not reach the room. There were two roaches in the bath tub. Pretty sure i heard gun shots. And you cannot access the lobby after a certain time. Most terrible hotel stay of my life.
Stayed 1 night in Nov 2019
Response from A on 2 Jan 2020
We would like to apologize for your stay being a bad one. We truly are currently in the process of making this hotel a better place for all of our guests.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2019

2/10 Terrible

AGM, Texas

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wrong with this motel. Room smelled of smoke/cigarette. Front desk staff was verbally fighting in front of me. The room had a horrible paint job, old furniture, our TV had mo remote and was only 1 channel, the blow dryer was rusted and had so much hair amd lint in the filter that I was afraid to use it as it may catch fire! Our front door, the top "lock" was loose and seriously... all someone had to do was kick the door in. Unfriendly lookong people stayed at this hotel, we had all types of people knock on our door at all hours looking for "someone" else. The front desk, everytime I went up there needing something, noone was there. As for the "breakfast", it was just cold cereal and all utensils and containers they had looked so dirty.
Stayed 3 nights in Oct 2019
Response from David on 11 Nov 2019
Sorry about that. We are in the middle of renovation. Hopefully when we finish the hotel will look much better. Thanks for your support.

6/10 Okay

kathryn

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
GROSS MOTEL
staff was nice, but room was absolutely disgusting. smelled like smoke. none of the outlets worked and nothing was clean.
Stayed 2 nights in Oct 2019
Response from David on 4 Nov 2019
I am so sorry about that. Right now we are doing renovation to change carpet to lexury vinyl plank . After finish we will get rid of smoke smelled.I am so sorry about the inconvenience for you.Hopefully when we finish the job you can come back to see us again. Best Regards

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It looks like it's in the process of being renovated or has just been done. in respect to that who ever is doing it or has done it is blind in one eye and can't see out of the other. We had to ask for a different microwave, the one in the room didn't work.. there was no wifi. there was something sticky on the floor and when we tried to wipe it up it turned the towel black. and I'm not sure of the profession of some of the so called guest if you know what I mean. We would definately not stay ever again
Stayed 2 nights in Oct 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
Absolutely awful. The pictures make it seem like a decent place to stay given the low price, but it’s not even half what you see in the pictures. The beds were filthy, the walls stained, the bathroom didn’t even have a shower curtain, and the room reeked of cigarette, even though it is advertised as a nonsmoking room. After just ten minutes, I quickly realized this is the type of place where illegal business is likely conducted, if you catch my drift. I immediately left and had to find another place to stay. Would absolutely never recommend. Do not stay here under any circumstances.
Stayed 1 night in Oct 2019

4/10 Poor

jordan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2019

2/10 Terrible

Visitor

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Moldy and dirty. Property felt unsafe. There were people outside all night. Shower and towels were so filthy I refused to shower. Pools of water outside of rooms and leaking from second floor.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Staff & service
This was a affordable, basic hotel. It did have a computer and printer that I was able to use to print a last minute boarding pass. The rooms were clean. The room looked dusty at first glance, but on a closer look it looked like the furniture had water damage, and it had been sealed to prevent furthur damage. The beds were soft. I was able to look past first appearences and for a night stay I would stay here again. The staff were friendly and helpful.
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old...lot of smell in room... location not safe
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The pool close too early to enjoy it. The access to the property was too difficult for guest to visit.
Stayed 2 nights in Aug 2019

2/10 Terrible

Travis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
dump
Worst place ever. Filthy pool was closed and polluted. Constant people walking around in the night. Observed prostitution going on. Room smelled burn holes in the sheets. Garbage all over the place. Loud music at night.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

4/10 Poor

cathy

Disliked: Cleanliness, property conditions & facilities, room comfort
not great
hotel was not good ,but a good rate ,it was a a dirty looking
Stayed 3 nights in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Find something else.
This was one of the worst places I ever stayed. There was an iron, no ironing board, holes in the corner of the ceiling and the look of cigarette holes in the sheets and comforter. We stayed 3 night and they didn't clean it once. The second day we had to ask for clean towels and the 3rd day they took the towels while we were out but didn't replace them with new ones. My friend also found a small lizard in her suitcase because she left it open while we were gone. There were kids loud and crying outside all through the day and night and the pool looked dirty. The remote only worked to change the channel but not for the volume or power so you had to get up and do it manually. NEVER AGAIN.
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Everything was broken and the quality withthe price didn't match
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2019

2/10 Terrible

Robert

Disliked: Cleanliness, property conditions & facilities, room comfort
Unpleasant Odor
The hotel had a very unpleasant odor, to many strange people hang out and around the hotel. Just wasn't in my opinion the safest environment.
Stayed 1 night in May 2019

4/10 Poor

Cat, Los Angeles, CA

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was clean and service was fine, but the overall conditions of the facility were disappointing. The overflowing pool was green and disgusting to look at. And there were a lot of guests shouting outside their doors (on the balcony) in the morning.
Stayed 2 nights in Apr 2019

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service
Everything was claen and staff waa very professional
Stayed 3 nights in Apr 2019

2/10 Terrible

Verified traveller

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t like nothing because all day and night No AC
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Smell bad and not safe for family. They have truck driver and add looking people were staying there . Horrible breakfast with powder donut and cold coffee will stay in my mind for ever.
Stayed 7 nights in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Horrible needs remodeling!
It was a uncomfortable stay!!! I was frightened,I heard a lot of people talking and loud music playing outside I couldn't sleep.We asked for extra towels and we couldn't get anymore.Trash cans didn't have any bags in them..Ice container was so nasty had hair and died bugs in it...The service was trouble,they acted like they was confused when we asked questions..The hotel needs remodeling point blank periodtt, the breakfast was horrible!!! If u reading my comment please believe it do not waste ur time and money staying there u will regret it...
Stayed 1 night in Mar 2019

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

4/10 Poor

Reuben

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018

6/10 Okay

Jason

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Lacking in so many areas. NOT happy
While checking in, I walked in and was quickly handed my door key by staff who appeared to be very stressed and obviously having a trying day. The young lady directed me to my room where we drove right to and unloaded our things. I used my key to unlock the room door and the room was completely dark. I had to turn on a flashlight to find three light switches that did not turn on any lights. After doing a little investigating, I found that for whatever reason, there were 6 light bulbs missing from our room. I went from external light fixture to external light fixture to gather enough light bulbs to place into the lamps to see where to place my luggage. I walked back to the service desk to request light bulbs which the staff went into the lobby and removed one bulb from a coat closest next to the lobby. I let her know that I would need at least 3 more just so we would be able to see where we were going to replace the external light fixtures on the way back to the car. I walk back into the room to find that all the phone and Tv cables were missing. I went back to the lobby to request phone and TV cords and again, the staff went into an adjacent room and removed all the cords I needed and gave them to me. I returned to rebuild everything to working order. The room was nonsmoking but it was obviously a hotbox for weed at one point recently. The location was frightening. The breakfast was bread and coffee, nothing else present. Bed was decent. But poor experience all around. BAD!
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Staff & service
This hotel is tired and not overly clean but the price was good. The bed was surprisingly comfortable and the a/c worked.
Stayed 1 night in Dec 2018

8/10 Good

m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Room. Iron and Ironing board in room. Small bath room.
Stayed 5 nights in Nov 2018

2/10 Terrible

Morgan, New Orleans, LA

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no hot breakfast, we found old socks in our room, and the toilet was hardly working.
Stayed 2 nights in Nov 2018

10/10 Excellent

Diana

It was very nice. The check on was efficient and the room was nice and clean.
Stayed 1 night in Nov 2018

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I requested a late check in and I was met at the window and not even allowed in the lobby. I stood out in the cold while he gave me my room key. I asked if the rollaway bed we requested in the room and he said they did not have those - the website specifically said they did! I also requested a nonsmoking room and the room obviously had been smoked in. We got in at 2 am and we’re ready for bed, but we left! We spent 10 minutes in the room and had a headache from the stinch.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Amenities
Stayed 2 nights in Nov 2018

2/10 Terrible

Rebecca

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleeping in an ashtray
Our room was dirty, and was clearly a smoking room and our reservation was for non smoking. We got in late on Friday and just sprayed air freshener and tried to deal with it. It was terrible.
Stayed 2 nights in Nov 2018

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsatisfactory
The service is horrible lights not working carpet dirty, dresser draw broke, leg got hurt on the bed sheets had black spots it's just not how it used to be they just getting your money
Stayed 2 nights in Nov 2018

8/10 Good

Nakeeva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018