Interior entrance

Reviews of Ramada by Wyndham Metairie New Orleans Airport

3 out of 5
Ramada by Wyndham Metairie New Orleans Airport
3400 S I-10 Service Rd W, Metairie, LA

Reviews

7.6

Good

Rating 10 - Excellent. 380 out of 1004 reviews" "
Rating 8 - Good. 272 out of 1004 reviews" "
Rating 6 - Okay. 144 out of 1004 reviews" "
Rating 4 - Poor. 107 out of 1004 reviews" "
Rating 2 - Terrible. 101 out of 1004 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Zandra

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The entire hotel smells awful. There is painting chipped and cracks throughout the rooms. The carpet is where the smell is coming from which is very outdated and needs to be removed. There was someone else hair all over the restroom. This is NOT a place for someone dealing with allergies at all.
Stayed 1 night in Apr 2024
Response from kpm on 18 Apr 2024
We are so sorry your experience at our property wasn't a positive experience. We are in the process of updating our flooring; however, we generally never have a complaint about cleanliness.

4/10 Poor

Nakia

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness
I liked the price the rooms had a horrible. smell to them the carpet is outdated and needs to be replaced with hardwood floors
Stayed 1 night in Apr 2024
Response from kpm on 18 Apr 2024
We are so sorry your experience at our property wasn't a positive experience. We are in the process of updating our flooring; however, we are in agreement with carpet...no doubt!

10/10 Excellent

Rico

Travelled with group
Liked: Amenities
Wonderful I’ll be back
Stayed 3 nights in Apr 2024
Response from ASC on 18 Apr 2024
Hi Rico. thanks for 5/5 rating. We are happy to hear that you enjoyed your stay with us and look forward to seeing you again.

8/10 Good

Michael

Travelled with partner
Disliked: Cleanliness, amenities
Das ist güt
Stayed 8 nights in Apr 2024
Response from ASC on 16 Apr 2024
Hi Michael, thanks for the 4/5 rating. We are glad to hear that you enjoyed your stay with us.

8/10 Good

Stanjuan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, centrally located between the airport and downtown. Great staff that was welcoming. Safe location with free parking.
Stayed 2 nights in Apr 2024
Response from ASC on 15 Apr 2024
Hi Stanjuan, thanks for the 4/5 rating. We are glad to hear that you enjoyed your stay with us.

8/10 Good

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from kpm on 15 Apr 2024
Thank you for your 4 out of 5 :-) We appreciate your review and your stay!

10/10 Excellent

Johnie Harolda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from kpm on 15 Apr 2024
Hi Johnie, thanks so much for your 5 out of 5 review..we strive to make sure our guests have a great time and we are happy this was a pleasant stay. Come back and stay again soon.

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from ASC on 8 Apr 2024
Hi Joan thanks for taking the time to provide us with your feedback and are glad that you enjoyed your stay with us.

10/10 Excellent

Kirk

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel I’ve stayed here three or four times
Stayed 1 night in Mar 2024
Response from ASC on 8 Apr 2024
Thank you for taking the time to provide us with your feedback Kirk. We are happy to hear that you enjoyed your stay with us.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from ASC on 5 Apr 2024
Thanks for the 5/5 rating we are happy to hear that you enjoyed your stay with us.

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You get what you pay for! This place stays updated and they are amazing! Loved it!
Stayed 1 night in Feb 2024
Response from kpm on 2 Apr 2024
Aweeee hi Melinda and thank you soooo much for your great review...we truly appreciate it and we appreciate guests who see true value in a property and in our team members.

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024
Response from kpm on 1 Apr 2024
Hi RObert and thank you so much for your positive review...we truly appreciate it. Come back again soon!

4/10 Poor

Kelli

Travelled with family
There were other guests on our floor smoking weed and we could smell it. The room itself had a musty odor. The staff was ok. The person who checked us in barely made eye contact,didn’t even smile nor spoke a word other than take my card and ask me to sign paperwork. I would not recommend this hotel to anyone.
Stayed 2 nights in Mar 2024
Response from ASC on 25 Mar 2024
We are a NON-SMOKING FACILITY and we do have POLICIES in place for any complaint of a SMOKE SMELL. Our apology for the complete lack of regard for these policies.

10/10 Excellent

Briderick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I visit this property often. I always feel at home here. The building is older but it has charm. From the artwork to the balconies, it’s a New Orleans vibe. The front desk staff is great and add to that at home feeling and Amanda F especially knows her southern hospitality. I will continue to come back every chance I get
Stayed 1 night in Mar 2024
Response from kpm on 19 Mar 2024
Hi Briderick, and thank you so much for your review :-) Amanda will be happy to know a guest has mentioned her in a review...that always makes them very happy. Thank you again.

8/10 Good

Natalie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
This hotel was affordable and convenient. Staff were wonderful only down sized is that it’s extremely old and in need of some remodeling. In our room some of the carpet was peeling off from the entrance to our rooms.
Stayed 1 night in Mar 2024
Response from ASC on 18 Mar 2024
Hi Natalie, thank you for taking the time to provide your feedback. We are happy to hear that you enjoyed your stay with us.

10/10 Excellent

Nydia Y

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from ASC on 14 Mar 2024
Hi Nydia, thanks for taking the time to provide your feedback. We appreciate the 5/5 rating and are happy to hear that you enjoyed your stay with us.

10/10 Excellent

darryl

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great as it has been every time I’ve stayed there
Stayed 2 nights in Mar 2024
Response from dc on 11 Mar 2024
Hi Darryl, thanks for the 5/5 rating. We are happy to hear that you enjoyed your stay with us.

10/10 Excellent

Latasha

The location, price, and ihop.
Stayed 1 night in Mar 2024
Response from ASC on 6 Mar 2024
Hi Latasha, we are pleased to hear that you enjoyed your stay with us. We appreicate your feedback.

8/10 Good

Keely

Stayed 2 nights in Mar 2024
Response from kpm on 24 Mar 2024
Thank you for your 4 out of 5 review...we appreciate your business.

8/10 Good

Dana

Response from kpm on 26 Feb 2024
Hi Dana, thanks so much for your POSITIVE REVIEW...we truly appreciate it, and we appreciate our guests. Come back again soon :-)

8/10 Good

Jimmy

Stayed 1 night in Feb 2024
Response from kpm on 24 Mar 2024
Hi Jimmy and thanks so much for your positive score. We appreciate your review and welcome your return to the property.

10/10 Excellent

Ollie

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay
Stayed 1 night in Feb 2024
Response from kpm on 20 Feb 2024
Hi Ollie and thanks so much for your 5 out of 5! I will certainly pass along to all of our TEAM MEMBERS so they can appreciate your review, too! Please come back stay again soon.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and cleanliness
Stayed 1 night in Feb 2024
Response from ASC on 19 Feb 2024
Jason, we appreciate your feedback and the 5/5 rating.

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfy
Stayed 1 night in Jan 2024
Response from ASC on 16 Feb 2024
Hi Rita, thank you for the 5/5 rating. We are happy to hear that you enjoyed your stay with us.

8/10 Good

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most comfortable beds I’ve slept in when it comes to a hotel stay. Very restful visit. The staff was extremely helpful, accommodating and friendly.
Stayed 3 nights in Feb 2024
Response from kpm on 16 Feb 2024
Hi Dana and thanks so much for your review...we're happy to see you had a restful visit and that the staff was helpful. Please come back and stay again soon.

4/10 Poor

Evangeline

Disliked: Cleanliness, staff & service, property conditions & facilities
Had to move rooms 2 times and then they stole cologne and shaver from my bag - terrible experience!
Stayed 5 nights in Feb 2024
Response from kpm on 14 Feb 2024
Hi there, we are so sorry you had such a terrible experience; however, we have CHECKED the LOCK AUDIT and NO ONE accessed your room except your card and a housekeeping card. The housekeeper assigned to your room has been with the property over 10 years and we have NEVER had a complaint on her. Please recheck your luggage and perhaps you will find your 'stolen' items. These things often show up.

10/10 Excellent

tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Building was very clean but also very old and dated with some areas in bad news of repair.
Stayed 1 night in Feb 2024
Response from dc on 12 Feb 2024
Tyler, thanks for the 5/5 rating.

6/10 Okay

Keely

Stayed 1 night in Feb 2024
Response from kpm on 24 Mar 2024
Can you please be more specific as to why the 3 out of 5...we do work hard to make sure our guests experience are a positive experience and not a mediocre experience. Thanks for your review...we will continue to work on improvements.

10/10 Excellent

Jphn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice area n staff
Stayed 4 nights in Jan 2024
Response from kpm on 5 Feb 2024
Hi John, and thanks so much for your review :-) We appreciate your continued business.

10/10 Excellent

Jphn

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice n decent old but well kept up not run down and out pleaseant
Stayed 4 nights in Jan 2024
Response from kpm on 2 Feb 2024
Hi John and thanks so much for your review. While this is an older property, we do keep it up as best as possible with cleanliness and addressing maintenance issues in a timely manner. Thanks again!

10/10 Excellent

Jphn

Liked: Cleanliness, staff & service, property conditions & facilities
It’s well kept place convenient and have great friendly people there
Stayed 4 nights in Jan 2024
Response from kpm on 31 Jan 2024
Hi there and thanks so much for your review...we really appreciate it. I will certainly pass along your comments to our hard-working Krewe :-)

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Convenient to locations throughout the city and surrounding area.
Stayed 2 nights in Jan 2024
Response from kpm on 26 Jan 2024
Thanks so much for your review...and you are correct. We do have a GREAT location and we are conveniently located. THanks again and please stay again!

10/10 Excellent

Linh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from dc on 22 Jan 2024
Linh, thank you for taking the time to review our property. We appreciate the positive feedback and are glad to hear that you enjoyed your stay with us.

8/10 Good

Jphn

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Oh I like the place very much only this time the house keeper s wouldn’t release the king room I have pad for so I had got tired of waiting to check in so I settled for a queen room but I pad for a king
Stayed 4 nights in Jan 2024
Response from ASC on 15 Jan 2024
John, thank you for the 4/5 rating. We are glad that you enjoyed your stay with us. We do our best to accommodate room requests based on availability.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place, kids running around being loud is NOT good however. Staff great except for a couple people and maintenance guy is annoying
Stayed 1 night in Jan 2024
Response from dc on 11 Jan 2024
Michael, thanks for the 5/5 rating. We do our best to make sure that all noise related issues are addressed in a timely manner and do apologize for the inconvenience. Could you please provide us with additional feedback regarding the issue with the maintenance employee?

4/10 Poor

Heebum

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The front desk was really nice, but the hallway looks like titanic, and room too, but also all the technology and stuff in there are outdated and dirty. I paid 122 but would never recommend anyone
Stayed 1 night in Jan 2024
Response from kpm on 8 Jan 2024
We are sorry you didn't have a positive experience at the property.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from kpm on 8 Jan 2024
Thank you Tina...come back and stay anytime!

4/10 Poor

Susan

Stayed 4 nights in Dec 2023
Response from ASC on 24 Jan 2024
Hi Susan, thanks for taking the time to review our property. We are sorry to hear that your stay was less than satisfactory by your 2/5 rating. Could you please provide us with additional information regarding your stay so that we can address your concerns.

10/10 Excellent

Robin

Stayed 4 nights in Dec 2023
Response from dc on 22 Jan 2024
Robin, thank you for taking the time to review our property. We appreciate the positive feedback and are happy to hear that you enjoyed your stay with us.

10/10 Excellent

Dwight

Stayed 1 night in Dec 2023
Response from dc on 22 Jan 2024
Dwight, thank you for taking the time to review our property. We appreciate the positive feedback and are happy to hear that you enjoyed your stay with us.

10/10 Excellent

Amy

Stayed 1 night in Dec 2023
Response from kpm on 31 Jan 2024
Hi Amy and thanks so much for your 10 out of 10 review! We really appreciate you taking the time to submit to the survey. Come back and see us again anytime.

4/10 Poor

Kimberly

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This jotel has completely gone down. The beds were hard and bumpy. The room had 4 large roaches. We were across from the cleaning staff and every morning they were loud and laughing. I called the front desk but it continued for 7 days. We had already changed rooms. My daughter and I will not be staying in this hotel ever again and I will not recommend it to anyone. Awful time.
Stayed 7 nights in Dec 2023
Response from kpm on 29 Dec 2023
Kimberly, we are so sorry you didn't have a great experience. We will address the complaints; however, there is ONLY ONE complaint from the rooms you had occupied as I have checked all of the logs.

6/10 Okay

Anniekie

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from asc on 26 Dec 2023
Thanks for your review.

10/10 Excellent

Laramie

Liked: Property conditions & facilities
Response from ASC on 12 Feb 2024
Thanks for the 5/5 rating. We appreciate your business and feedback.

10/10 Excellent

Elicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from dc on 22 Dec 2023
Hi Elicia, thank you for the 5/5 rating. We are happy to know that you enjoyed your stay with us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from dc on 21 Dec 2023
Thanks for the 10 out of 10 rating. We are happy to know that you enjoyed your stay with us.

10/10 Excellent

Brittany

Stayed 1 night in Dec 2023
Response from dc on 11 Jan 2024
Brittany, thank you for the 5/5 rating. We are happy to hear that you enjoyed your stay with us.

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from kpm on 20 Dec 2023
Hi there Mr. Ronald...thank you so much for your positive review..can you please provide any info about the positives and/or negatives as we'd like to work on those two points :--)

2/10 Terrible

Slavina

Stayed 2 nights in Dec 2023
Response from kpm on 18 Dec 2023
Hi Slavina,If you would please elaborate. I have looked to see if there were any complaints from the room you stayed in during your stay and have not found any. We would appreciate any information so we can make sure our next guest's stay is a better experience.

4/10 Poor

John

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
It’s a bed and a pillow
It’s a room and a bed. If that’s what you’re looking then it works perfect for you. Osints fsllong off the walls. Internet is spotty. Had to move twice due to lack of hot water
Stayed 11 nights in Nov 2023
Response from kpm on 18 Dec 2023
John,While we did have hot water complaints in the past; however, this has NOT been an issue for over a month since everything was fixed. If you would've preferred a room with a balcony, all you have to do is ask. Thanks for your review.