Ratings based on 593 Verified Reviews

4.3 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Excellent staff

Posted 16-Jan-2017
The staff is what really makes this hotel.. from the valet, check in, checkout the staff was great... I would like to give a special shout out to the crew in the concierge lounge they were amazing .they kept everything going full and clean and we're nice and helpful to the guests..I would definitely recommend this hotel and I will be back!!
5out of 5
Recommended
for Everyone
by A verified traveller from Texas

Great Accomodations

Posted 10-Jan-2017
Pros: Friendly staff and great food.
Location: Marriot is right by the convention center and it's within walking distance of the French Quarters and other great tourist sites.
Great food, best grits in town. Friendly, fast service. Went beyond what was needed to accomodate us. Very quiet rooms.
5out of 5
Recommended
for Everyone
by A verified traveller from MS

Clean room prompt service

Posted 08-Jan-2017
I stayed for a night, I was able to check in early check out early and they allowed me to keep my car parked for a little over time because of obligations while I was there.
4out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel and close to the French Quarters

Posted 17-Dec-2016
The hotel was very nice and in a great location for walking to all areas in the French Quarters. The Staff members were outstanding, they went out of there way to make sure you were comfortable during your stay. For most hotels we have stayed at lately, the bath rooms are not at top standards. The shower and sink drains would not drain properly, and they weren't modern like the rest of the hotel. Also the bed are not comfortable, seems like old mattresses....Otherwise great restaurant/bar area and very warming lobby. I would still definitely recommend this hotel.
Comment from Hotel Management
31-Dec-2016 by Trista Chauvin, Hotel Management
Dear Anonymous, We are delighted to hear that you enjoyed your stay, and look forward to your return! I will share your comments about the drains and mattresses with our Engineering team to ensure everything is working properly in our guestrooms. Thank you again for your wonderful comments! Sincerely, Trista Chauvin Senior Rooms Operations Manager
4out of 5
Recommended
for Everyone
by A verified traveller from B

Very nice downtown hotel, great valets roomservice

Posted 15-Dec-2016
Excellent parking and valet. Roomserice and relaxation. Good location if in New Orleans.
5out of 5
Recommended
for Everyone
by A verified traveller from alabama

Posted 06-Dec-2016
Pros: The parking under ground and the room was nice.Miss Sue was good we have all good things for her kindness.
Cons: Nothing
Location: Great
Had a GREAT TIME staff was helpful will not forget Miss Sue or the bartender 11-25-2016
Comment from Hotel Management
31-Dec-2016 by Trista Chauvin, Hotel Management
Dear b, Thank you for sharing your wonderful comments with us regarding Ms. Sue! She was extremely grateful to know she made an impact on your stay and looks forward to welcoming you back when your travels bring back to New Orleans. Warm Regards, Trista Chauvin Senior Rooms Operations Manager
5out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Fantastic staff

Posted 10-Nov-2016
Pros: Everyone there was so helpful, from check in to the concierge. the bellman were very friendly and personable, and Michael at the front desk accommodated our room requests efficiently.
Cons: I wish there had been a casual Cafe, in addition to Starbucks. It was too busy with the convention attendees to grab a quick coffee or snack. 30 minutes to get a coffee to go was just too long so every morning we went outside the hotel for coffee.
Location: Location was great, close to Riverwalk shopping, restaurants and bars. Bit of a walk to the French Quarter, not too bad but then walking all day.
4out of 5
Recommended
for Everyone
by A verified traveller from Santiago, Chile

Muy buen hotel, recomendable

Posted 06-Nov-2016
Pros: lo meor la ubicacion y las instalaciones El desayundo buffet 100% recomendable
Cons: Un dia no nos hicieron la habitacion, lo que me parece malo para un hotel de esta categoria
Location: Se puede ir caminando a French Quarter
3out of 5
Recommended
for Everyone
by A verified traveller from Gulfport, MS

close to Mercedes Superdome!

Posted 05-Nov-2016
Pros: The location is perfect if your going to watch the New Orleans Saints play in the Mercedes Superdome! Who Dat👍
Cons: The bartender was a total jerk in the hotel bar👎🏽
Location: Football, good food, and Football👍
1out of 5
by A verified traveller from US

Glory Days Gone By

Posted 24-Oct-2016
Extremely disappointed with hotel being understaffed, toilet facilities not working, maintenance not having parts to fix the issue, and the front desk hanging up on us! They also hung up on your Expedia rep when she called to intercede for us! We had res. To stay 3 nights but left after the second. (Only because it was too late in the p.m. to leave!) Beautiful hotel but needs PEOPLE to staff and maintain properly.
Comment from Hotel Management
27-Oct-2016 by Trista C, Hotel Management
Dear Linda, Thank you for taking the time to share your feedback with us. We have passed on this information to the appropriate departments to ensure that these were isolated incidents that are corrected moving forward. We hope that we have the opportunity in the future to exceed your expectations! Warm Regards, Trista Chauvin Senior Rooms Operations Manager