Ratings based on 672 Verified Reviews

4.3 out of 5
90% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Kansas

Good staff

Posted 11-Feb-2018
Great staff. Had a smoker next to us and you could smell it and you could hear other guests through walls. Everything else was great. Staff was wonderful, check-in easy as could be, we stay here every time we travel to New Orleans.
5 out of 5
Recommended
for Everyone
by A verified traveller from Tampa

Very nice close to everything had a great time

Posted 06-Feb-2018
Very nice time hotel staff was very helpful first class all the way around
3 out of 5
Recommended
for Everyone
by A verified traveller from nj

Best hotel staff

Posted 13-Jan-2018
Excellent stay and wonderful staff, especially Sue the "Door Lady". The room could have been cleaner, including the curtains and bathroom. The bed could have been comfortable. The room with a king bed should have been outfitted with seating for two. The room service food was delicious, on time and served with a smile. Thanks for a great visit to NOLA!
Comment from Hotel Management
17-Jan-2018 by Senior Rooms Operations Manager, Hotel Management
Dear Missy, thank you for being our guest. We are happy to know you liked the service provided by sue and had an overall good time here. Your feedback is appreciated as it will help us improve our service and facilities moving forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. John D. Foster, Senior Rooms Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from stlouis

Great place to stay

Posted 11-Jan-2018
Great place to stay , located around all sorts of shops and stuff to keep you busy , mall is a 5 min walk away and convention center 2 mins and restaurants 2 mins. Give this place a try
5 out of 5
Recommended
for Everyone
by A verified traveller

Close to cruise ship port

Posted 04-Jan-2018
Pros: Location
Location: Close,to, raise ship, convention centre, and downtown action.
Just a stop for us before boarding a cruise the next day, and fit the bill perfectly. So close to cruise ship you can walk, even with luggage. Clean, close to the action, restaurants on the block and a good breakfast buffet in the morning. Everything we wanted it to be for our one might before the cruise.
2 out of 5
by A verified traveller from houston

Underwhelming stay

Posted 24-Dec-2017
The hotel is ok but there are far better options for this price. It is also deceptive as it comes up as having free parking when it cost us $40 for parking at the hotel.
Comment from Hotel Management
27-Dec-2017 by Senior Rooms Operations Manager, Hotel Management
Dear Karen, I apologize for the disappointing stay you had with us. We are sorry to read that you were not happy with our parking charges and regret if any inconvenience it caused. Please note, our hotel website clearly states about the parking rates. I truly hope this unfortunate situation will not prevent you from staying with us again. John D. Foster Senior Rooms Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from New Orleans, Louisiana

Exceeded my expectations

Posted 23-Dec-2017
This was a last minute trip to New Orleans. I booked this room on Expedia and drove to hotel, was 5 only minutes away. They have valet in front so that was plus, checked in and was upstairs to my clean room within 5 minutes so I could go out and explore this fun city!! My room was quiet, some traffic could be heard, bits it downtown so I expected it. Overall a great place to stay!
Comment from Hotel Management
24-Dec-2017 by Senior Rooms Operations Manager, Hotel Management
Dear Salison, thank you for choosing to stay at New Orleans Downtown Marriott at the Convention Center. We are thrilled to know you loved the excellent service offered by our front desk staff and loved your comfortable room. We hope to see you again soon. John D. Foster, Senior Rooms Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to everyting.

Posted 07-Dec-2017
Everybody was so polite and chef of the kitchen Hi is the N. 1
Comment from Hotel Management
07-Dec-2017 by Operations Manager, Hotel Management
Dear Guest, here at New Orleans Downtown Marriott at the Convention Center, we strive to provide outstanding service, and it is encouraging to receive confirmation that our efforts make a difference. My staff will be pleased to hear your compliments. We look forward to having you as our guest again in the near future. John D. Foster, Senior Rooms Operations Manager
5 out of 5
by Terri

Posted 19-Nov-2017 on Hotels
Front desk needs to be informed when conference is being held in their hotel. Was sent to the convention center.
Comment from Hotel Management
21-Nov-2017 by James, Hotel Management
Dear Terri, thank you for choosing to stay with us. We are pleased you had an overall pleasant experience. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope to welcome you back soon. John D. Foster, Senior Rooms Operations Manager
4 out of 5
by Richard

Posted 09-Nov-2017 on Hotels
Comment from Hotel Management
11-Nov-2017 by James, Hotel Management
Dear Richard, we appreciate you sharing your kind rating of New Orleans Downtown Marriott at the Convention Center. It was a pleasure having you as our guest, and we hope to see you again on your next visit to our area. John D. Foster, Senior Rooms Operations Manager