Ratings based on 630 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
Recommended
for Everyoneby A verified traveller from NYC
Great Staff
Posted 11-Jul-2017
Location: The hotel is close to the Ernest N. Morial Convention Center , The Outlet Collection at Riverwalk and the Riverfront Streetcar Line.
I recently stayed at the New Orleans Downtown Marriott at the Convention Center while attending the Essence Festival. The staff was attentive and very personable. I was especially pleased by Patrick at the reception desk. When asked how best to make it to the Superdome, not only did he recommend a cab but he also supplied the directions to give the cabbie which worked like a charm! I also was impressed by the Southern hospitality of Ms. Jones who stood just outside the hotel's entrance. Despite the many guests at the hotel that weekend she addressed me by name every time she saw me and she always had a smile even though the heat outside was oppressive. My only regret during my stay is that I was unable to thank them personally at checkout because of my early morning departure. Please keep up the good work and know that your attention to detail is greatly appreciated. I'll be sure to stay here again.
Comment from Hotel Management
13-Jul-2017 by Operations Manager, Hotel Management
Dear Cecilia,
Thank you so much for being our guest and for taking time time to leave such a wonderful review. Thank you for sharing your experience regarding the outstanding service you received from Patrick! He has a great passion for providing outstanding hospitality, so we will be more than happy to share your wonderful comments with him. Thank you again for being our guest, and we hope to welcome you back the next time you are in New Orleans!
John D. Foster
Senior Rooms Operations Manager
by A verified traveller from Kentucky
ok
Posted 06-Jul-2017
Pros: Breakfast
Cons: staff
Location: great
It was good until one front clerk thought we was trying to cheat out of wrist band when we had booked 5 rooms. She interfered with me and another front desk clerk. Not her place.
Comment from Hotel Management
09-Jul-2017 by Manager, Hotel Management
Dear Candy,
Thank you for choosing our hotel for your recent stay and for taking the time to post your feedback. Please accept our sincerest apologies regarding the difficulty you had with our service and staff. We take comments like yours seriously and learn from them in our weekly training sessions. We hope that you will give us another chance to prove ourselves to you in the future and stay with us again.
John D. Foster
Senior Rooms Operations Manager
Recommended
for Everyoneby A verified traveller
perfect hotel
Posted 04-Jul-2017Very clean and comfortable hotel within walking distance to riverwalk outlets and restaurants. Staff was very helpful and courteous. Rooms were clean and big. Beds were very comfortable. Concierge lounge and amenities were excellent. I highly recommend.
Comment from Hotel Management
06-Jul-2017 by rooms manager, Hotel Management
Thank you so much for being our guest and for providing such wonderful feedback! We are so happy to read that you were pleased with the location of our property. Being within walking distance to shopping, restaurants, and other local attractions is definitely a convenience that our guests enjoy! Our staff genuinely cares about providing our guests with excellent customer service, and reading comments such as this let us know that our efforts are not going unnoticed! Thank you again for being our guest, and we hope you will choose us again when your travels bring you back to our area.
John D. Foster
Senior Rooms Operations Manager
Recommended
for Everyoneby A verified traveller from charlotte, nc
Over exceeded our expectations
Posted 06-Jun-2017We got in a wreck getting to the hotel. When hotel staff found out this news sent us a complimentary bottle of wine to our room. They all were very nice and so accommodating.
Comment from Hotel Management
29-Jun-2017 by Operations Manager, Hotel Management
Thank you for acknowledging our outstanding service at New Orleans Downtown Marriott. We are committed to providing an exceptional experience for every guest, and we are thrilled we exceeded your expectations. We hope to see you again soon!
John D. Foster
Senior Rooms Operations Manager
Recommended
for Everyoneby A verified traveller from Florida
Service / Location
Posted 15-May-2017
Pros: Friendly staff
Convenient location
Exceptional service
Tasty food [ Jambalaya / Grits and Shrimp and Amazing bread pudding!]
Cons: Parking Options
Location: The convention center is on the opposite side of the street as well as the riverfront outlet shoppes...walking distance!
This is the first hotel I ever stayed at where the experience was pleasant from check in to check out!
The staff was friendly, courteous and professional with a personalized touch.
Did not have to make the same request twice...Second to none experience!
The concierge was a guy from Bali...We called him P for short...He was friendly, funny and very professional and accommodating...He gave our stay the WOW experience!
by Carolyn
Great experience, great location
Posted 06-Apr-2017 on HotelsReally enjoyed my stay at the Marriott. Excellent property, and a perfect location if you have an event at the convention center...right across the street! The personnel there were very professional, friendly and accommodating. They weren't able to honor my room with the king sized bed, but made up for it by giving me access to the concierge level with breakfast each morning. Would definitely stay there again.
Recommended
for Everyoneby A verified traveller from brooklyn ny
Convenient hotel
Posted 29-Mar-2017Overall the stay was very nice. However I think the vents need to be cleaned. Got a little sick and I wonder if that was the cause. Would definitely refer my people to this hotel.
by Hector
good but not outstanding
Posted 19-Mar-2017 on HotelsIt was good but think that's a little expensive considering that it's not located at the French quarter and the hotel isn't pretty simple.
Recommended
for Everyoneby A verified traveller from Puerto Rico
The best for the Convention Center NOLA
Posted 16-Mar-2017
Pros: Excellent for the Convention Center
Location: Convention Center...and everything you want to see at NOLA
Excellent and friendly staff...offered complimentary breakfast in view were unable to get my king bed...everything clean and quiet...no complains...across the street of the Convention Center and close to museums...just a 20 minutes walk to French Quarters.
Comment from Hotel Management
17-Mar-2017 by Trista C, Hotel Management
Dear Noel,
Thank you for sharing your feedback with us, we are pleased to hear that you enjoyed your stay and beautiful view! We hope to see you again when you return to New Orleans.
Warm Regards,
Trista Chauvin
Senior Rooms Operations Manage
by Kyra
Posted 13-Mar-2017 on Hotels
Better than expected. The staff were all so kind and helpful, the rooms and hotel were clean and comfortable. The location for anything close to the convention center, or french quarter or downtown is Excellent! Will defiantly stay again!
Comment from Hotel Management
19-Mar-2017 by Trista C, Hotel Management
Dear Kyra,
Thank you for your wonderful feedback. When sharing this, our staff was delighted to hear that you enjoyed your time with us! Please let us know the next time your travels bring you to the Big Easy!
Warm Regards,
Trista Chauvin
Senior Rooms Operations Manager
