Ratings based on 582 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from alabama

Posted 06-Dec-2016
Pros: The parking under ground and the room was nice.Miss Sue was good we have all good things for her kindness.
Cons: Nothing
Location: Great
Had a GREAT TIME staff was helpful will not forget Miss Sue or the bartender 11-25-2016
5out of 5
by A verified traveller from Toronto

Fantastic staff

Posted 10-Nov-2016
Pros: Everyone there was so helpful, from check in to the concierge. the bellman were very friendly and personable, and Michael at the front desk accommodated our room requests efficiently.
Cons: I wish there had been a casual Cafe, in addition to Starbucks. It was too busy with the convention attendees to grab a quick coffee or snack. 30 minutes to get a coffee to go was just too long so every morning we went outside the hotel for coffee.
Location: Location was great, close to Riverwalk shopping, restaurants and bars. Bit of a walk to the French Quarter, not too bad but then walking all day.
4out of 5
by A verified traveller from Santiago, Chile

Muy buen hotel, recomendable

Posted 06-Nov-2016
Pros: lo meor la ubicacion y las instalaciones El desayundo buffet 100% recomendable
Cons: Un dia no nos hicieron la habitacion, lo que me parece malo para un hotel de esta categoria
Location: Se puede ir caminando a French Quarter
3out of 5
by A verified traveller from Gulfport, MS

close to Mercedes Superdome!

Posted 05-Nov-2016
Pros: The location is perfect if your going to watch the New Orleans Saints play in the Mercedes Superdome! Who Dat👍
Cons: The bartender was a total jerk in the hotel bar👎🏽
Location: Football, good food, and Football👍
1out of 5
by A verified traveller from US

Glory Days Gone By

Posted 24-Oct-2016
Extremely disappointed with hotel being understaffed, toilet facilities not working, maintenance not having parts to fix the issue, and the front desk hanging up on us! They also hung up on your Expedia rep when she called to intercede for us! We had res. To stay 3 nights but left after the second. (Only because it was too late in the p.m. to leave!) Beautiful hotel but needs PEOPLE to staff and maintain properly.
Comment from Hotel Management
27-Oct-2016 by Trista C, Hotel Management
Dear Linda, Thank you for taking the time to share your feedback with us. We have passed on this information to the appropriate departments to ensure that these were isolated incidents that are corrected moving forward. We hope that we have the opportunity in the future to exceed your expectations! Warm Regards, Trista Chauvin Senior Rooms Operations Manager
5out of 5
by A verified traveller

Great for boarding your cruise

Posted 20-Sep-2016
Located in close proximity to everything. The view is amazing. I actually watched "MY SHIP COME IN"
5out of 5
by A verified traveller

Posted 13-Sep-2016
Pros: Location, Staff, and the room was great.
Cons: The only thing I didn't really like was the valet/parking cost. There is no parking at the hotel, so that is your only option and it's costly.
Location: It is in a great spot - right across from the Riverwalk and within walking distance of almost everywhere.
Was in town for a concert, so only stayed two nights. Everyone was extremely friendly and helpful, and the room was comfortable. Definitely recommend staying here.
Comment from Hotel Management
23-Sep-2016 by Trista C, Hotel Management
Dear Anonymous, Thank you for staying with us and mentioning great things about our staff and rooms! I shared your feedback with our team and they are thrilled to hear you enjoyed your experience! We look forward to seeing you the next time you are in New Orleans. Sincerely, Trista Chauvin Senior Rooms Operations Manager
4out of 5
by A verified traveller from Sandpoint, Idaho

Not super satisfied this time

Posted 08-Sep-2016 on Hotels
We have stayed at this location on several occasions. During our last stay, I was unhappy that there was no cold water option available in the shower. Regardless of where the knob was turned, it was very hot. I also found that the neighborhood seemed a bit less inviting this time. We noticed people trying to push "a good time", right up against the outside entrance of the hotel. Although the staff was very friendly, my spouse has suggested that we seek a different hotel the next time we are in New Orleans.
Comment from Hotel Management
10-Sep-2016 by General Manager, Hotel Management
Dear Anonymous, Thank you for sharing your review of your recent stay with us. I will share your comments about the water temperature with out Engineering team to ensure everything is working properly in our guestrooms. We hope to see you again in the future! Sincerely, Trista Chauvin Senior Rooms Operations Manager
5out of 5
by A verified traveller from b

Good location! Nice rooms...

Posted 07-Sep-2016 on CheapTickets
One thing....enter and exit through the front door of the hotel. If you exit through the coffee shop, u end up on a side street that looks and smells like an alley. This was the only negative to our stay.
5out of 5
by A verified traveller from Rockville, MD

Nice hotel

Posted 06-Sep-2016
Overall the hotel was nice. Staff was friendly and helpful. Our bathroom sink was clogged when we checked in but we reported it to the front desk and it was resolved quickly. The one down side which is not the hotels fault is its a little further than expected it to be but was manageable.
Comment from Hotel Management
10-Sep-2016 by Trista C, Hotel Management
Dear Marcos, We are thrilled to hear that you enjoyed your time and experience at our hotel. I have shared this with our staff and they were delighted to know that they were able to help quickly resolve this issue for you. We hope to see you again when your travels bring you back to New Orleans. Sincerely, Trista Chauvin Senior Rooms Operations Manager