Ratings based on 639 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
Recommended
for Everyoneby A verified traveller from Fort Lauderdale
Posted 04-Sep-2017
Great time. Wonderful staff
Friendly and helpful
Comment from Hotel Management
06-Sep-2017 by Manager, Hotel Management
Dear BRIAN,
Thank you for your feedback! We are glad you had such a wonderful experience and stay. Our team will be glad to know they made such a positive impression during your stay. They work very hard to provide a memorable experience for all of our guests. We enjoyed having you as our guest, and we look forward to your next visit!
John D. Foster,
Senior Rooms Operations Manager
Recommended
for Everyoneby A verified traveller
Posted 25-Aug-2017
Overall inviting environment.
Quiet. Clean, Comfortable , Relaxing, Nice bar to get your night started or for a night cap
Comment from Hotel Management
25-Aug-2017 by Senior Rooms Operations Manager, Hotel Management
Thank you for reviewing your stay at the New Orleans Downtown Marriott at the Convention Center. We are pleased to read how happy you were with your room and our facilities. Your satisfaction is very important to us as we constantly strive to make your experience a great one. We hope to welcome you back soon for another enjoyable stay.
John D. Foster
Senior Rooms Operations Manager
Recommended
for Everyoneby A verified traveller
Very convenient with the best possible staff
Posted 17-Aug-2017Excellent visit with wonderful beds, fantastic staff and lovely setting! Can't wait to return!
Comment from Hotel Management
17-Aug-2017 by Manager, Hotel Management
Thank you for being our guest and for your outstanding review! We are so glad to know you enjoyed our well-appointed rooms and found our hotel's location convenient for your travels. Our staff is committed to providing excellent service, and they will be happy to know their efforts helped make your stay a great one! We appreciate your feedback and hope to see you again soon.
Sincerely,
John D. Foster
Senior Rooms Operations Manager
Recommended
for Everyoneby A verified traveller from NYC
Great Staff
Posted 11-Jul-2017
Location: The hotel is close to the Ernest N. Morial Convention Center , The Outlet Collection at Riverwalk and the Riverfront Streetcar Line.
I recently stayed at the New Orleans Downtown Marriott at the Convention Center while attending the Essence Festival. The staff was attentive and very personable. I was especially pleased by Patrick at the reception desk. When asked how best to make it to the Superdome, not only did he recommend a cab but he also supplied the directions to give the cabbie which worked like a charm! I also was impressed by the Southern hospitality of Ms. Jones who stood just outside the hotel's entrance. Despite the many guests at the hotel that weekend she addressed me by name every time she saw me and she always had a smile even though the heat outside was oppressive. My only regret during my stay is that I was unable to thank them personally at checkout because of my early morning departure. Please keep up the good work and know that your attention to detail is greatly appreciated. I'll be sure to stay here again.
Comment from Hotel Management
13-Jul-2017 by Operations Manager, Hotel Management
Dear Cecilia,
Thank you so much for being our guest and for taking time time to leave such a wonderful review. Thank you for sharing your experience regarding the outstanding service you received from Patrick! He has a great passion for providing outstanding hospitality, so we will be more than happy to share your wonderful comments with him. Thank you again for being our guest, and we hope to welcome you back the next time you are in New Orleans!
John D. Foster
Senior Rooms Operations Manager
by A verified traveller from Kentucky
ok
Posted 06-Jul-2017
Pros: Breakfast
Cons: staff
Location: great
It was good until one front clerk thought we was trying to cheat out of wrist band when we had booked 5 rooms. She interfered with me and another front desk clerk. Not her place.
Comment from Hotel Management
09-Jul-2017 by Manager, Hotel Management
Dear Candy,
Thank you for choosing our hotel for your recent stay and for taking the time to post your feedback. Please accept our sincerest apologies regarding the difficulty you had with our service and staff. We take comments like yours seriously and learn from them in our weekly training sessions. We hope that you will give us another chance to prove ourselves to you in the future and stay with us again.
John D. Foster
Senior Rooms Operations Manager
Recommended
for Everyoneby A verified traveller
perfect hotel
Posted 04-Jul-2017Very clean and comfortable hotel within walking distance to riverwalk outlets and restaurants. Staff was very helpful and courteous. Rooms were clean and big. Beds were very comfortable. Concierge lounge and amenities were excellent. I highly recommend.
Comment from Hotel Management
06-Jul-2017 by rooms manager, Hotel Management
Thank you so much for being our guest and for providing such wonderful feedback! We are so happy to read that you were pleased with the location of our property. Being within walking distance to shopping, restaurants, and other local attractions is definitely a convenience that our guests enjoy! Our staff genuinely cares about providing our guests with excellent customer service, and reading comments such as this let us know that our efforts are not going unnoticed! Thank you again for being our guest, and we hope you will choose us again when your travels bring you back to our area.
John D. Foster
Senior Rooms Operations Manager
by Tommy
Great hotel!!!
Posted 17-Jun-2017 on HotelsAll of the above!
Comment from Hotel Management
29-Jun-2017
Thank you for taking the time to share that your stay at New Orleans Downtown Marriott was perfect in every way! We appreciate your fantastic feedback and hope we will be your home whenever you are in the area!
John D. Foster
Senior Rooms Operations Manager
Recommended
for Everyoneby A verified traveller from charlotte, nc
Over exceeded our expectations
Posted 06-Jun-2017We got in a wreck getting to the hotel. When hotel staff found out this news sent us a complimentary bottle of wine to our room. They all were very nice and so accommodating.
Comment from Hotel Management
29-Jun-2017 by Operations Manager, Hotel Management
Thank you for acknowledging our outstanding service at New Orleans Downtown Marriott. We are committed to providing an exceptional experience for every guest, and we are thrilled we exceeded your expectations. We hope to see you again soon!
John D. Foster
Senior Rooms Operations Manager
by A verified traveller
Good trip! Good stay!
Posted 02-Jun-2017 on HotelsWalking distance from French quarter and not in the middle of the busy area so quiet.
Comment from Hotel Management
29-Jun-2017
Thank you for the wonderful review of your recent stay with us! We are pleased you found our location near the French Quarter to be perfect for your plans. It was a pleasure having you as our guest and we look forward to welcoming you back to the area.
John D. Foster
Senior Rooms Operations Manager
by Melissa
Hot, stuffy room, unfortunaltely
Posted 30-May-2017 on HotelsWe stayed here for the Bayou Country Superfest. The hotel is cery clean, the staff was very nice. We were at the concert until 1 am and returned to a hot room. Nothing we tried would get the air on. We were too tired to deal with calling down stairs but it was a lot to pay for a hotel and sweat all night. Also, the rooms are not very sound proof. We heard people in the halls at various times during the early morning hours.
