Ratings based on 696 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
Recommended
for Everyoneby A verified traveller from Seattle,Wa
Posted 13-Apr-2018
This hotel was the perfect location to be close to the action but still be able to retreat to a little quietness
Recommended
for Everyoneby A verified traveller from Nyc
Posted 11-Apr-2018
Great hotel such and in great area
Went there for wrestlemania weekend
by A verified traveller
Wrong everything
Posted 09-Apr-2018I received the wrong room, then charge an extra 50.00, for the room, some staff was helpful some not,
Comment from Hotel Management
11-Apr-2018 by Senior Rooms Operations Manager, Hotel Management
Dear Guest, thank you for your review. We are sorry for the issues you had with your reservation and regret the inconvenience it caused. Your feedback is of utmost value, and we will use it as a training tool to improve our customer service further. Please consider choosing us again so we can accommodate you better.
John D. Foster,
Senior Rooms Operations Manager
Recommended
for Everyoneby A verified traveller
Birthday experience
Posted 02-Apr-2018All of the stay were extremely nice and respectful. The rooms were very clean and comfy. Best experience I have ever had
Recommended
for Everyoneby A verified traveller from Illinois
Convenient Location
Posted 02-Apr-2018
Pros: Cleanliness and comfort.
Cons: The scent of their shampoo, lotion and soap products. They are too strong for my preference. Anything that smells gentle and fresh are preferable.
Location: Explore food and sceneries by going to French Quarter/Bourbon St./Hop on hop off trolley tour/Cafe Du Monde/Mardi Gras World etc.
I stayed in this hotel because of a conference that I attended in town. This hotel is just across the Ernest Morial Convention Center. It is also just a walking distance from a mall and the French Quarter if walking does not bother you. If you prefer to ride a train, the station is just across the street and it only takes three stops to get to the French Quarter.
The hotel is clean, comfortable to stay in and has friendly and helpful staff.
I would recommend staying in this hotel and I would choose to stay again if I visit New Orleans in the future.
Recommended
for Everyoneby A verified traveller
Posted 23-Mar-2018
Wasn’t impressed with customer services felt ppl were a little rude
Comment from Hotel Management
23-Mar-2018 by Senior Rooms Operations Manager, Hotel Management
Dear Guest, we strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. Please give us another chance to prove that we are committed to providing outstanding guest service.
John D. Foster,
Senior Rooms Operations Manager
Recommended
for Everyoneby A verified traveller
Nice hotel and close enough
Posted 19-Mar-2018Our stay was fine. The hotel was clean and friendly. The distance to everything was what we expected.. There was no continental breakfast, I guess having the front desk tell us there was at time of booking set that expectation. We never had housekeeping replenish the bottle water.. These were about the only cons about the place other than that we enjoyed our stay.
Comment from Hotel Management
20-Mar-2018 by Senior Rooms Operations Manager, Hotel Management
Dear Guest, thank you for your nice feedback about the New Orleans Downtown Marriott at the Convention Center. We are glad to know you liked our convenient location and had a comfortable stay with the exception of an issue. We hope to see you again soon.
John D. Foster,
Senior Rooms Operations Manager
by A verified traveller
Overbooked and double charged the room
Posted 14-Mar-2018I booked a trave for a meeting at the convention center. When I arrived the hotel, I was told that the hotel overbooked and hence I was sent to a nearby sheraton hotel. Eventually, both hotels charged me the room fee and both refuse to refund my stay.
Recommended
for Everyoneby A verified traveller
Posted 09-Mar-2018
My hotel was clean my room was phenomenal I had a view of the Mississippi River the staff was or hand in the breakfast in the hotel was phenomenal
Recommended
for Everyoneby A verified traveller from Los Angeles
Convenient location, friendly staff!
Posted 05-Mar-2018From the moment my shuttle pulled up to the front door, the staff was immediately warm and welcoming. I had an event to attend at the convention center, which is just a hop across the street, and I loved how close it was to the French Quarter as well. The hotel itself is very beautiful, clean, and accessible. Also, I appreciated the Starbucks connected to the lobby! Overall, an excellent experience!
