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Reviews of Embassy Suites by Hilton New Orleans

3.5 out of 5
Embassy Suites by Hilton New Orleans
315 Julia St, New Orleans, LA

Reviews

7.4

Good

Rating 10 - Excellent. 456 out of 1149 reviews" "
Rating 8 - Good. 246 out of 1149 reviews" "
Rating 6 - Okay. 161 out of 1149 reviews" "
Rating 4 - Poor. 125 out of 1149 reviews" "
Rating 2 - Terrible. 161 out of 1149 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and nice large rooms
Stayed 1 night in Apr 2024
Response from Tiffany B. on 18 Apr 2024
Thank you for everything.

4/10 Poor

Raylen

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Tiffany B. on 18 Apr 2024
Thank You

10/10 Excellent

Leigha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Tiffany B. on 18 Apr 2024
Thank you

8/10 Good

Rachel M

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
I enjoyed breakfast and happy hour. Staff was friendly.
Stayed 2 nights in Apr 2024
Response from Tiffany B. on 18 Apr 2024
It's always our pleasure to assist with everything during your stay we truly appreciate your feedback.

8/10 Good

Tia

Disliked: Staff & service
Stayed 4 nights in Apr 2024
Response from Cody Mayo - Assistant Front Office Manager on 13 Apr 2024
Thank you for taking the time in rating your experience with us. We hope your next visit reaches a 5!

10/10 Excellent

Daniel

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was top notch! The make your own omelettes station was fabulous. The hotel was clean and safe. Parking was only available through valet and was expensive. The parking garage could not accommodate our large van. The pool was open but freezing- a heated pool would have been fabulous. Hotel is about a 15 minute walk from the French Quarter.
Stayed 4 nights in Apr 2024
Response from Cody Mayo - Assistant Front Office Manager on 11 Apr 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our top-notch breakfast, especially the make-your-own omelette station. Providing delicious and satisfying meals is important to us, and we're thrilled that you found it fabulous.We also appreciate your comments regarding the cleanliness and safety of our hotel. Ensuring a clean and secure environment for our guests is one of our top priorities.Regarding parking, we apologize for any inconvenience you experienced. We understand that valet parking may not be suitable for all guests, and we're sorry that the parking garage couldn't accommodate your large van. We'll take your feedback into consideration as we strive to improve our services.As for the pool, we apologize for the temperature not meeting your expectations. We'll look into options for heating the pool to provide a more comfortable experience for our guests.We're glad to hear that you found our location convenient for exploring the French Quarter, albeit a short walk away.Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for an even better experience in the future.

8/10 Good

Saddi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice balcony view
Stayed 5 nights in Apr 2024
Response from Tiffany B. on 9 Apr 2024
It's always our pleasure.

10/10 Excellent

Kerry

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ms. Kerri was awesome. The concierge was very friendly and informative. (Blaine I think).
Stayed 4 nights in Apr 2024
Response from Tiffany B. on 9 Apr 2024
Thank you

8/10 Good

BenPaul, Everman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to walk the city
Stayed 3 nights in Apr 2024
Response from Tiffany B. on 9 Apr 2024
Thank you

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. A bit understaffed
Stayed 2 nights in Mar 2024
Response from Tiffany B. on 4 Apr 2024
Thank you

6/10 Okay

JUAN MAURICIO

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
We were a party of three, rooms 504, 505 and 405. For some reason we were all designated rooms for handicapped people, which made us feel strange. Also, one of our party in room 504 was bitten two nights in a row by what we assume to be bed bugs. Management cleaned the mattress and the problem went away. But I feel a discount is warranted for this problem.
Stayed 4 nights in Mar 2024
Response from Tiffany B. on 4 Apr 2024
We do apologize for the inconvenience. You may reach out to the hotel t your earliest convenience.

10/10 Excellent

Joshua

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the trip. Would recommend anytime🙂
Stayed 2 nights in Mar 2024
Response from Tiffany B. on 4 Apr 2024
We truly appreciate your business. And feedback hope to further assist you in the future with all of your traveling needs.

8/10 Good

Susan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The air conditioner in both rooms that I had were very very loud
Stayed 2 nights in Mar 2024
Response from Tiffany B. on 2 Apr 2024
We apologize for the loud noise during spring break season it seems to be a bit loud.

8/10 Good

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suit was a lovely option to stay in.
Stayed 2 nights in Mar 2024
Response from Tiffany B. on 1 Apr 2024
Thank you for staying with us.

6/10 Okay

Zulman

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Phone in the room didnt work, waited 3 days to move to a room with working phones. Some staff memberz were really rude.
Stayed 6 nights in Feb 2024
Response from Tiffany B. on 1 Apr 2024
I apologize for the agent that were rude. I will investigate this the contact of your check-in and follow up with the better resolution.

10/10 Excellent

Gaudencia, Midland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Tiffany B. on 1 Apr 2024
Thank you

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. They had an issue with the AC that I thought was being fixed, but never ended up getting fixed.
Stayed 4 nights in Mar 2024
Response from Tiffany B. on 1 Apr 2024
We welcome your feedback. I apologize for the inconvenience that is not Hilton standard.

10/10 Excellent

Michael, West Chester

Business traveller, Travelled with group
Great place for groups
Stayed 6 nights in Mar 2024
Response from Tiffany B. on 1 Apr 2024
Thank you for staying with us.

10/10 Excellent

Amtroshell

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and walkable!
Stayed 3 nights in Mar 2024
Response from Tiffany B. on 26 Mar 2024
Thank you for your feedback

2/10 Terrible

Rebecca

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Tiffany B. on 25 Mar 2024
Thank yoy.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Their breakfast was awesome
Stayed 2 nights in Mar 2024
Response from Tiffany B. on 25 Mar 2024
Perfect!

10/10 Excellent

Eboni

Stayed 2 nights in Mar 2024
Response from Cody Mayo - Assistant Front Office Manager on 13 Apr 2024
Thank you for taking the time in leaving us this perfect score! We hope you come back to see us again soon!

6/10 Okay

Lindsey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Embassy suites is my favorite place to stay when I’m traveling. I did not like the fact that I booked a presidential suite and when I got there, the person at the desk told me there was a biohazard issue with my room. I really felt as though they lied and gave my booking away. Instead of letting me know before my arrival, the staff at the front desk did not make me aware of a room change until I arrived. I booked the presidential suite for a reason. It was very disappointing but I accepted the downgrade & still tried to enjoyed my stay despite the lack of professionalism. Luckily, I am not a controversial person.
Stayed 2 nights in Mar 2024
Response from Cody Mayo - Assistant Front Office Manager on 22 Mar 2024
Thank you for taking the time to share your feedback with us, and for your continued loyalty to Embassy Suites.We sincerely apologize for the disappointment and inconvenience you experienced during your recent stay with us. It is never our intention to mislead or inconvenience our guests, and we deeply regret any miscommunication or inconvenience caused by the change in your room assignment.We understand the frustration of expecting a specific room type and being informed of a change upon arrival. Please know that we take your concerns very seriously, and we will be conducting a thorough review of our processes to ensure that situations like this are handled with the utmost care and transparency in the future.We truly appreciate your understanding and patience, and we're glad to hear that despite the setback, you still found ways to enjoy your stay with us. Your feedback is invaluable to us as we strive to continually improve and provide the best possible experience for all of our guests.Once again, please accept our sincere apologies for any inconvenience caused. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay that you deserve.

10/10 Excellent

Julian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay and would do it again
Stayed 2 nights in Mar 2024
Response from Tiffany B. on 26 Mar 2024
We welcome you to our property anytime.

8/10 Good

Milton, Akron

Stayed 4 nights in Mar 2024
Response from Tiffany B. on 19 Mar 2024
Thank You

6/10 Okay

joyce

Stayed 2 nights in Mar 2024
Response from Tiffany B. on 19 Mar 2024
Thankyou

10/10 Excellent

Jacqueline

Travelled with group
I was very happy with the King suite. It has a small but functional balcony. There was a small chair in the living area which fit on the balcony and I was able to sit outside and watch the sunset. That was a plus. I was on the 13th floor which was nice. That’s my lucky number too. The room was clean and there was no carpet. It has very nice Luxury vinyl plank floors. The bed was very comfortable too.
Stayed 4 nights in Mar 2024
Response from Tiffany B. on 18 Mar 2024
Thank you for your feedback. we truly adore your stay experience .

10/10 Excellent

Rikki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to lots of places!
Stayed 3 nights in Mar 2024
Response from Tiffany B. on 18 Mar 2024
Thank you

10/10 Excellent

tracie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Mar 2024
Response from Tiffany B. on 18 Mar 2024
Wonderful

8/10 Good

Keisha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice setup for a weekend of fun!
Stayed 1 night in Mar 2024
Response from Tiffany B. on 18 Mar 2024
Amazing

10/10 Excellent

Deborah

Travelled with family
Liked: Amenities, property conditions & facilities
Loved the balcony and view! Loved the breakfast
Stayed 1 night in Mar 2024
Response from Tiffany B. on 18 Mar 2024
Happy to hear the feedback

4/10 Poor

David

Travelled with family and small children
Would love to review the rooms but we never stayed there. We got there to get the rooms and were told we had to be placed on a call list. No explanation. And when I asked how long was told no idea. We had to wait in the lobby. Our plane was late so we were tired and hungry, there was nine of us and three kids under 12. After almost two hours I was THEN told that there was a flood in the area where the rooms are and we’d not be able to get any rooms there. They then transferred us to another hotel. Why they didn’t tell us this immediately, and start the transfer process as soon as we got there? Why make us all wait 2 hours? I’d never good here again. I gave staff 3 stars only because the girl that helped us after our two hour wait was very nice. But otherwise the staff at the counter was terrible!
Stayed 1 night in Mar 2024
Response from Tiffany B. on 25 Mar 2024
We have a 4pm Check-in process we try to accommodate each of our guest to satisfaction..

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tiffany B. on 25 Mar 2024
Thank you.

4/10 Poor

Anna

Disliked: Staff & service, amenities
Overall, it was noisy in the hotel and inside the room as the A.C. was loud. The phone in the room did not work. No live person ever answered the phone at the front desk when I’d try to contact staff with my cell phone.
Stayed 1 night in Mar 2024
Response from Tiffany B. on 18 Mar 2024
I am truly sorry for the inconvenience during you time here with us.

8/10 Good

Jason

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Tiffany B. on 18 Mar 2024
Thank you

10/10 Excellent

kanwal

Liked: Cleanliness, staff & service, property conditions & facilities
It’s clean environment kids had fun .. easy
Stayed 1 night in Mar 2024
Response from Tiffany B. on 18 Mar 2024
Perfect to hear that your kids had a wonderful stay here with us.

4/10 Poor

Tracy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is run down, showing age. Our room had a odd outside area that was not a balcony. There was trash, cigarette butts and a razor blade (not a razor but just a blade) on this patio. Had to go get our own car from valet parking because they only had one person working.
Response from Tiffany B. on 18 Mar 2024
Sorry for the inconvenience,

8/10 Good

Tiffany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great , the staff was absolutely fantastic!! So kind , informative and just overall took care of all needs. The hotel offered breakfast which was great and a happy hour. It was in a great location convenient to everything.
Stayed 3 nights in Feb 2024
Response from Tiffany B. on 18 Mar 2024
I am delighted to hear that our team was great.

4/10 Poor

Rudoph

Disliked: Cleanliness, staff & service, amenities
I am a person with a mobility disability and I requested a shower which I was not provided. I asked for a shower chair to use with in the tub and I was told several times the chair would be sent right to my room. I was there for two night and never received the chair. As I was checking out and made another complaint to the staff I was told that the hotel didn't have any shower chairs available but no one bothered to tell me the truth. I was highly upset that I was lied to the entire time. I will file a complaint with the hotel and never stay at that location again nor will I recommend others, disabled or not to stay there. They put my safety at risk.
Stayed 2 nights in Mar 2024
Response from Tiffany B. on 18 Mar 2024
Thank you

10/10 Excellent

Kristen

Stayed 2 nights in Feb 2024
Response from Tiffany B. on 26 Mar 2024
Thank you

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brick walls like an old office or school, not very sound proof. Short walk (15-20mins) to French Quarter, best to be with someone else for the walk. Crazy convenient to get to cruise port. less than 10 minute walk, dropped off bags got in line, very glad we picked location.
Stayed 1 night in Feb 2024
Response from Tiffany B. on 18 Mar 2024
Thank you

8/10 Good

Kerry

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
We checked in quickly and had maintenance come to our room quickly when we needed service on our room safe. There is an outside pool that is unheated and basically unusable. Happy hour tickets only allow for 2 drink tickets to be used per day. Staying at this same hotel years ago we could enjoy more snacks and drinks which was a true happy hour.
Stayed 2 nights in Feb 2024
Response from Tiffany B. on 4 Mar 2024
Thank you for your feedback.

10/10 Excellent

Alphonsus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is within a walking distance to other places and has a nice living area.
Stayed 2 nights in Mar 2024
Response from Tiffany B. on 4 Mar 2024
It's our pleasure

8/10 Good

maria venice

Travelled with partner
Liked: Staff & service
Breakfast was great, staff are very helpful.
Stayed 3 nights in Feb 2024
Response from Tiffany B. on 4 Mar 2024
We appreciate your business. And the feedback

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay.
Stayed 1 night in Mar 2024
Response from Tiffany B. on 4 Mar 2024
Thank You

8/10 Good

Jose M.

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Too much street noise. A bit run down.
Stayed 3 nights in Feb 2024
Response from Tiffany B. on 4 Mar 2024
Sorry for the noise.

10/10 Excellent

LeslieAnn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have to commend Diane and Shontria who were exceptional! They both were helpful and accomodating to my friend and I. The staff was pleasant. I enjoyed my stay at The Embassy Suites New Orleans, especially this being my first visit to NOLA! Thank you all again.
Stayed 3 nights in Feb 2024
Response from Tiffany B. on 4 Mar 2024
We pride ourselves on being great with customer service thank you for your feedback.

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Tiffany B. on 4 Mar 2024
Thank - You

2/10 Terrible

Mike

Travelled with partner
Liked: Amenities
Location to cruise terminal was ideal. Checkin was a nightmare. Room wasn't ready until after well after 4pm checkin time
Stayed 1 night in Mar 2024
Response from Tiffany B. on 4 Mar 2024
Sorry for your experience. Check-in is at 4pm

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful 2 night stay. We were close to the cruise terminals and a short walk to the French Quarter and the trolley stop for the Garden District. The room was clean and comfortable and the breakfast was fantastic. We will definitely stay there again. Our only issue was noise on our second night coming from outside, but it is New Orleans.
Stayed 2 nights in Feb 2024
Response from Tiffany B. on 4 Mar 2024
We are extremely excited to hear that you had a great stay.