All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Morning staff at front desk no customer service experience
You should be aware to greet your customers when they come in and go out
Not once did she greeted me even after I said good morning
Rolando
Stayed 7 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Thank you for sharing your experience with me. I was sorry to hear this visit fell short of expectations. I will be sharing your feedback with the staff as a teachable moment to improve our quality and level of service. We hope you would consider staying with us again if given the chance.
Stayed here with my 2 daughters on 4/2/24 and it was a nice experience we are booking again for another time. Property was clean, we were put in a room in the back away from the highway noise which was great. Complimentary breakfast was nice with a variety of options. Happy with our stay!
Altheda
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Thank you for sharing your experience with me. I was pleased to read the property met your expectations during this visit. Thank you for booking another reservation! I was happy to hear you enjoyed our breakfast and I appreciate your comments about the cleanliness of the property. I will be sure to share your feedback with the team.
Nice and cozy, it’s a great place to stay at with your family. Breakfast was delicious and staff was friendly.
Nidia
Stayed 2 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Thank you for sharing your experience with me. I was pleased to read the property met and exceeded your expectations during this visit. I was happy to read the property provided you with a comfortable setting. Thank you for recognizing our breakfast and the friendliness of the staff. I will be sure to share your comments with the team. We look forward to seeing you again!
Thank you for taking a few moments to share your experience with me. I was pleased to hear this stay met and exceed your expectations. Given the chance we hope to see you again when your travels bring you back through the area.
Thank you for sharing your experience with me. I was pleased to hear the property met and exceeded your expectations during this trip. We hope you would consider staying with us again should your travels bring you back to the area.
10/10 Excellent
Gonzalo
1 Apr 2024
Gonzalo
Stayed 1 night in Mar 2024
Response from General Manager on 4 Apr 2024
Thank you for sharing your experience with me. I was pleased to hear the property met and exceeded your expectations during this trip. We look forward to the opportunity to serve you again during return trips to the area.
I enjoyed my stay. Very clean room with no complaints beside it being a little to noisy for us at night. The people who stayed above from us on the second floor was running back and forth late at night. We did not like that but overall we enjoyed our stay.
Tiffany
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
Thank you for taking a few moments to share your experience with me. I was pleased to hear this stay met and exceed your expectations. Thank you for recognizing the cleanliness of your room. I was sorry to hear that your comfort was impacted by noise from the floor above. We look forward to seeing you again on return visits to the area.
The property was very clean and nice. The only problem i had was the iron in my room wasn't working. But that wasnt a big deal.
Krystina
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
Thank you for taking a few moments to share your experience with me. I was pleased to hear this stay met and exceed your expectations. I was sorry to hear the iron in your room was not working. I have passed along your comments to our housekeeping team. We look forward to the opportunity to serve you again.
Located near by a major highway which was convenient but loud.
Seung
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
Thank you for taking a few moments to share your experience with me. I was pleased to hear this stay provided you with a convenient location. I was sorry to hear that the convenience to the freeway brought along noise, hopefully that did not impact your stay negatively. We look forward to seeing you again on return visits to the area.
Thank you for sharing your experience with me. I was pleased to hear the property met and exceeded your expectations during this stay. We look forward to the opportunity to serve you again on return trips to the area.
10/10 Excellent
man
18 Mar 2024
man
Stayed 1 night in Mar 2024
Response from General Manager on 10 Apr 2024
Thank you for sharing your experience with me. I was pleased to read the property met and exceeded your expectations during this visit. We look forward to the opportunity to serve you again when your travels bring you through the area again.
10/10 Excellent
Jasmin
17 Mar 2024
Jasmin
Stayed 1 night in Mar 2024
Response from General Manager on 10 Apr 2024
Thank you for sharing your experience with me. I was pleased to read the property met and exceeded your expectations during this visit. We look forward to the opportunity to serve you again when your travels bring you through the area again.
Thank you for sharing your experience with me. I was happy to hear this visit met and exceeded your expectations. We hope you would consider staying with us again if given the opportunity.
10/10 Excellent
Yahjaira
7 Mar 2024
Yahjaira
Stayed 1 night in Mar 2024
Response from General Manager on 30 Mar 2024
Thank you for sharing your experience with me. I was pleased to hear the property met and exceeded your expectations during this stay. We look forward to the having you stay with us given the chance your travels bring you back through our area again.
10/10 Excellent
peter
6 Mar 2024
peter
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Thank you for sharing your experience with me. I was pleased to learn the property met and exceeded your expectations during this stay. We hope you will consider staying with us again should your travels bring you back through the area.
Staff was so nice!
When we got to our room front desk called to ask if the room was okay and if not they could move us- room was great.
Plenty of space.
Fitness center is currently being refurbished and the sister property next door was offered as an alternative
DANIELLE
Stayed 1 night in Feb 2024
Response from General Manager on 6 Mar 2024
Thank you for sharing your experience with me. I was happy to hear the property met and exceeded your expectations during this stay. Thank you for recognizing the staff. I will be sure to share your comments with them. We look forward to having you see our renovated exercise room during your next visit. We hope to have the opportunity to serve you again when your travels bring you through the area.
Thank you for sharing your experience with me. I was happy to hear the property met and exceeded your expectations during this stay. We hope to have the opportunity to serve you again when your travels bring you through the area.
8/10 Good
eric
Business traveller
23 Feb 2024
I thought it was above average for the price. Clean, quiet, tv channel variety etc and fine for a night’s stay.
My only issue was the shower. Water temperature was borderline cold and the tub didn’t drain. I showered at 8:00 am and before I checked out at 10:15 there was still 3” of standing water tub.
eric
Stayed 1 night in Feb 2024
Response from General Manager on 24 Feb 2024
Thank you for sharing your experience with me. I was happy to hear that this stay met and exceeded your expectations. I was sorry to hear that you experienced challenges with the shower in your suite. I have shared your feedback with my engineering team. We look forward to the opportunity to serve you again when your travels bring you through the area.
8/10 Good
Jhovany
Travelled with family
22 Feb 2024
Liked: Cleanliness
Well maintained.
Jhovany
Stayed 1 night in Feb 2024
Response from General Manager on 24 Feb 2024
Thank you for sharing your experience with me. I was happy to hear that this stay met and exceeded your expectations. We hope you will consider staying with us again should your travels bring you through the area again.
10/10 Excellent
Yonel
Travelled with family and small children, Business traveller
Thank you for sharing your experience with me. I was happy to hear that this stay met and exceeded your expectations. We look forward to the opportunity to serve you again when your travels bring you through the area.
8/10 Good
Olga
16 Feb 2024
Olga
Stayed 1 night in Feb 2024
Response from General Manager on 26 Mar 2024
Thank you for sharing your experience with me. I was pleased to learn the property met your expectations during this visit. We look forward to the opportunity to serve you again on return trips to the area so that we can not only meet but exceed your expectations.
Staff was awesome and the rooms were quiet and clean . Great stay!
Ashleigh
Stayed 1 night in Feb 2024
Response from General Manager on 14 Feb 2024
Thank you for taking a few moments to share your experience with me. I was pleased to hear this visit met and exceeded your expectations. Thank you for recognizing the staff and the cleanliness of your room. I was happy to hear you had a comfortable stay. We look forward to the opportunity to serve you again should your travels bring you back through the area.
Had a great time. I’ll definitely keep this place in mind when I want to get away and relax
Ty
Stayed 1 night in Feb 2024
Response from General Manager on 14 Feb 2024
Thank you for taking a few moments to share your experience with me. I was pleased to hear this visit met and exceeded your expectations and that you will consider staying with us again. We look forward to the opportunity to serve you when your travels bring you back through the area.
8/10 Good
Sam
12 Feb 2024
Liked: Property conditions & facilities
Property was helpful to its patrons.
Sam
Stayed 1 night in Feb 2024
Response from General Manager on 14 Feb 2024
Thank you for taking a few moments to share your experience with me. I was pleased to hear this visit met and exceeded your expectations. Thank you for recognizing the responsiveness of the staff to our guests. We look forward to the opportunity to serve you again should your travels bring you back through the area.
10/10 Excellent
Gonzalo
11 Feb 2024
Gonzalo
Stayed 1 night in Feb 2024
Response from General Manager on 14 Feb 2024
Thank you for taking a few moments to share your experience with me. I was pleased to hear this visit met and exceeded your expectations. We look forward to the opportunity to serve you again when your travels bring you back through the area.
We had a great stay. The room was very clean and comfortable. I gave it a 4 star overall because the sofa bed needed a new mattress, that’s all I can say could better. The staff is very pleasant. The breakfast was delicious and the breakfast attendants were so helpful and attentive. I recommend this hotel.
yuleidy
Stayed 1 night in Feb 2024
Response from General Manager on 10 Feb 2024
Thank you for sharing your experience with us. I was pleased to hear this visit met your expectations. Thank you for recognizing the staff and the quality and friendliness of the breakfast team. I will be sharing your comments about the sofa bed mattress with my engineering team so we can order a replacement. We hope you will consider staying with us again should your travels bring you back through the area.
Thank you for sharing your experience with us. I was sorry to hear that we just fell short of exceeding your expectations. We hope you will consider staying with us again should your travels bring you back through the area.
Thank you for sharing your experience with us. I was sorry to hear that we just fell short of exceeding your expectations. We hope to see you again on return trips through the area.
8/10 Good
Gonzalo
28 Jan 2024
Gonzalo
Stayed 1 night in Jan 2024
Response from General Manager on 10 Feb 2024
Thank you for sharing your experience with us. I was sorry to hear that we just fell short of exceeding your expectations. We hope to see you again on return trips through the area.
Thank you for taking time to share your experience with me. I was pleased to hear the property met and exceeded your expectations during this visit and that your stay was excellent. We look forward to the opportunity to serve you again when your travels bring you through the area.
10/10 Excellent
William
20 Jan 2024
William
Stayed 1 night in Jan 2024
Response from General Manager on 10 Feb 2024
Thank you for sharing your experience with us. I was pleased to hear this visit met and exceeded your expectations. We hope you will consider staying with us again should your travels bring you back through the area.
Thank you for taking time to share your experience with me. I was pleased to hear the property met and exceeded your expectations during this visit. We look forward to the opportunity to serve you again when your travels bring you through the area.
Nice property amazing staff breakfast could be better but other than that great place to stay
Erika
Stayed 2 nights in Jan 2024
Response from General Manager on 10 Feb 2024
Thank you for sharing your experience with us. I was sorry to hear that we just fell short of exceeding your expectations. Thank you for sharing your comments about the staff, I will share those as well as your comments about our breakfast with the team. We hope to see you again on return trips through the area.
10/10 Excellent
Blondine, Randolph
17 Jan 2024
Liked: Cleanliness, amenities
Blondine
Stayed 3 nights in Jan 2024
Response from General Manager on 27 Jan 2024
Thank you for taking time to share your experience with me. I was pleased to hear the property met and exceeded your expectations during this visit. We look forward to the opportunity to serve you again when your travels bring you through the area.
Thank you for sharing your feedback with me. I was happy to hear this stay met and exceeded your expectations. We hope to see you again on return trips through the area.
Clean, comfortable hotel. Staff was pleasant and accomodating. Room was very large with 2 TV's, comfortable sofa, desk, mini fridge and two double beds. Great mattresses and linens. Shower had great pressure with no wait for hot water.
Peter
Stayed 1 night in Jan 2024
Response from General Manager on 16 Jan 2024
Thank you for sharing your feedback with me. I was happy to hear this stay met and exceeded your expectations. I was happy to hear the property provided you with a comfortable setting during your stay. Thank you for recognizing the responsiveness of the staff. I will be sure to share your feedback with them. We hope to see you again on return trips through the area.
We made a last minute reservation because our Air B & B didn’t have running hot water or heat
The front desk was wonderful the breakfast was good but the heat we couldn’t regulate over all very good experience thanks
Debra
Stayed 2 nights in Jan 2024
Response from General Manager on 16 Jan 2024
Thank you for sharing your comments with us. I was pleased to hear this visit met and exceeded your expectations. Thank you for recognizing our breakfast and front desk. I will be sure to share your comments with the team. I was sorry to hear that you had challenges regulating the heat in your room. We hope to have the opportunity to serve you again.
10/10 Excellent
Danielle
12 Jan 2024
Danielle
Stayed 1 night in Jan 2024
Response from General Manager on 16 Jan 2024
Thank you for sharing your feedback with me. I was happy to hear this stay met & exceeded your expectations. We hope to have the opportunity to serve you again on return trips through the area.
Rooms were clean, staff was great and breakfast was a huge win!
Martha
Stayed 1 night in Jan 2024
Response from General Manager on 16 Jan 2024
Thank you for sharing your comments with us. I was pleased to hear this visit met and exceeded your expectations. Thank you for recognizing our breakfast and the friendliness of our staff. I will be sure to share your comments with the team. We hope to have the opportunity to serve you again.
10/10 Excellent
Ana Maria Romina
5 Jan 2024
Ana Maria Romina
Stayed 1 night in Jan 2024
Response from General Manager on 16 Jan 2024
Thank you for sharing your comments with us. I was pleased to hear this visit met and exceeded your expectations. I will be sure to share your feedback with the team. We hope to have the opportunity to serve you again.
Thank you for visiting us again. We are happy you choose the property for your needs on your return trip through the area. We hope to see you again on return trips through the area.
The only thing I didn't like was the bar is not open on weekends.....that's prime time!!
Ebony
Stayed 2 nights in Dec 2023
Response from General Manager on 5 Jan 2024
Thank you for your feedback. I was happy to hear that this stay met your expectations. I understand your disappointment that the lounge was not open on Saturday. We understand the weekend is typically a high occupancy time frame and we do have the lounge open on Fridays. I will share your feedback with the leadership team to see what modifications can be made.
10/10 Excellent
trudean
1 Jan 2024
trudean
Stayed 1 night in Dec 2023
Response from General Manager on 5 Jan 2024
Thank you for sharing your experience with me. I was happy to hear this stay met and exceeded your expectations. We hope to see you again on return trips to the area.
Thank you for sharing your experience with me. I was sorry to hear this stay did not live up to your expectations. We strive to improve our quality and level of service so that we can meet and exceed our guests' expectations on a consistent basis. We hope to see you again on return trips to the area.
8/10 Good
EJ
Travelled with partner
31 Dec 2023
Liked: Amenities
EJ
Stayed 1 night in Dec 2023
Response from General Manager on 5 Jan 2024
Thank you for sharing your experience with me. I was happy to hear this stay met your expectations. We strive for continued improvement to not only meet but also to exceed our guests' expectations. We hope to see you again on return trips to the area.
6/10 Okay
Camileia
31 Dec 2023
Camileia
Stayed 3 nights in Dec 2023
Response from General Manager on 5 Jan 2024
Thank you for sharing your experience with me. I was sorry to hear this visit did not exceed your expectations. I will be reviewing our processes and work toward continued improvement of our quality to ensure your next visit will our service will exceed your expectations.
8/10 Good
Tarkan
30 Dec 2023
Tarkan
Stayed 1 night in Dec 2023
Response from General Manager on 5 Jan 2024
Thank you for sharing your experience with me. I was happy to hear this stay met your expectations. We hope your next visit will exceed your expectations. We hope to see you again on return trips to the area.
10/10 Excellent
Loan
27 Dec 2023
Loan
Stayed 1 night in Dec 2023
Response from General Manager on 10 Feb 2024
Thank you for sharing your experience with us. I was pleased to hear this visit met and exceeded your expectations. We hope to see you again on return trips through the area.