Reception

Reviews of Springhill Suites Milford

3 out of 5
Springhill Suites Milford
50 Rowe Ave, Milford, CT

Reviews

8.6

Excellent

Rating 10 - Excellent. 559 out of 1003 reviews" "
Rating 8 - Good. 283 out of 1003 reviews" "
Rating 6 - Okay. 78 out of 1003 reviews" "
Rating 4 - Poor. 43 out of 1003 reviews" "
Rating 2 - Terrible. 40 out of 1003 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Kelsey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and affordable. Had a comfortable stay
Stayed 1 night in Mar 2024

6/10 Okay

Rolando

Liked: Property conditions & facilities
Disliked: Staff & service
Morning staff at front desk no customer service experience You should be aware to greet your customers when they come in and go out Not once did she greeted me even after I said good morning
Stayed 7 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Thank you for sharing your experience with me. I was sorry to hear this visit fell short of expectations. I will be sharing your feedback with the staff as a teachable moment to improve our quality and level of service. We hope you would consider staying with us again if given the chance.

8/10 Good

Altheda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here with my 2 daughters on 4/2/24 and it was a nice experience we are booking again for another time. Property was clean, we were put in a room in the back away from the highway noise which was great. Complimentary breakfast was nice with a variety of options. Happy with our stay!
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Thank you for sharing your experience with me. I was pleased to read the property met your expectations during this visit. Thank you for booking another reservation! I was happy to hear you enjoyed our breakfast and I appreciate your comments about the cleanliness of the property. I will be sure to share your feedback with the team.

10/10 Excellent

Nidia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and cozy, it’s a great place to stay at with your family. Breakfast was delicious and staff was friendly.
Stayed 2 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Thank you for sharing your experience with me. I was pleased to read the property met and exceeded your expectations during this visit. I was happy to read the property provided you with a comfortable setting. Thank you for recognizing our breakfast and the friendliness of the staff. I will be sure to share your comments with the team. We look forward to seeing you again!

10/10 Excellent

Juan Carlos, Laval

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice place to stay.
Stayed 2 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Thank you for taking a few moments to share your experience with me. I was pleased to hear this stay met and exceed your expectations. Given the chance we hope to see you again when your travels bring you back through the area.

10/10 Excellent

Ana Maria

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 4 Apr 2024
Thank you for sharing your experience with me. I was pleased to hear the property met and exceeded your expectations during this trip. We hope you would consider staying with us again should your travels bring you back to the area.

10/10 Excellent

Gonzalo

Stayed 1 night in Mar 2024
Response from General Manager on 4 Apr 2024
Thank you for sharing your experience with me. I was pleased to hear the property met and exceeded your expectations during this trip. We look forward to the opportunity to serve you again during return trips to the area.

10/10 Excellent

Tiffany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. Very clean room with no complaints beside it being a little to noisy for us at night. The people who stayed above from us on the second floor was running back and forth late at night. We did not like that but overall we enjoyed our stay.
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
Thank you for taking a few moments to share your experience with me. I was pleased to hear this stay met and exceed your expectations. Thank you for recognizing the cleanliness of your room. I was sorry to hear that your comfort was impacted by noise from the floor above. We look forward to seeing you again on return visits to the area.

10/10 Excellent

Krystina

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The property was very clean and nice. The only problem i had was the iron in my room wasn't working. But that wasnt a big deal.
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
Thank you for taking a few moments to share your experience with me. I was pleased to hear this stay met and exceed your expectations. I was sorry to hear the iron in your room was not working. I have passed along your comments to our housekeeping team. We look forward to the opportunity to serve you again.

10/10 Excellent

Seung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located near by a major highway which was convenient but loud.
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
Thank you for taking a few moments to share your experience with me. I was pleased to hear this stay provided you with a convenient location. I was sorry to hear that the convenience to the freeway brought along noise, hopefully that did not impact your stay negatively. We look forward to seeing you again on return visits to the area.

10/10 Excellent

harry

Stayed 2 nights in Mar 2024

10/10 Excellent

Ramon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel Room.
Stayed 3 nights in Mar 2024
Response from General Manager on 30 Mar 2024
Thank you for sharing your experience with me. I was pleased to hear the property met and exceeded your expectations during this stay. We look forward to the opportunity to serve you again on return trips to the area.

10/10 Excellent

man

Stayed 1 night in Mar 2024
Response from General Manager on 10 Apr 2024
Thank you for sharing your experience with me. I was pleased to read the property met and exceeded your expectations during this visit. We look forward to the opportunity to serve you again when your travels bring you through the area again.

10/10 Excellent

Jasmin

Stayed 1 night in Mar 2024
Response from General Manager on 10 Apr 2024
Thank you for sharing your experience with me. I was pleased to read the property met and exceeded your expectations during this visit. We look forward to the opportunity to serve you again when your travels bring you through the area again.

4/10 Poor

Melvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and Convenient
Stayed 1 night in Mar 2024
Response from General Manager on 16 Mar 2024
Thank you for sharing your experience with me. I was happy to hear this visit met and exceeded your expectations. We hope you would consider staying with us again if given the opportunity.

10/10 Excellent

Yahjaira

Stayed 1 night in Mar 2024
Response from General Manager on 30 Mar 2024
Thank you for sharing your experience with me. I was pleased to hear the property met and exceeded your expectations during this stay. We look forward to the having you stay with us given the chance your travels bring you back through our area again.

10/10 Excellent

peter

Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Thank you for sharing your experience with me. I was pleased to learn the property met and exceeded your expectations during this stay. We hope you will consider staying with us again should your travels bring you back through the area.

10/10 Excellent

DANIELLE

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so nice! When we got to our room front desk called to ask if the room was okay and if not they could move us- room was great. Plenty of space. Fitness center is currently being refurbished and the sister property next door was offered as an alternative
Stayed 1 night in Feb 2024
Response from General Manager on 6 Mar 2024
Thank you for sharing your experience with me. I was happy to hear the property met and exceeded your expectations during this stay. Thank you for recognizing the staff. I will be sure to share your comments with them. We look forward to having you see our renovated exercise room during your next visit. We hope to have the opportunity to serve you again when your travels bring you through the area.

10/10 Excellent

Shelby, Hopewell Junction

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 6 Mar 2024
Thank you for sharing your experience with me. I was happy to hear the property met and exceeded your expectations during this stay. We hope to have the opportunity to serve you again when your travels bring you through the area.

8/10 Good

eric

Business traveller
I thought it was above average for the price. Clean, quiet, tv channel variety etc and fine for a night’s stay. My only issue was the shower. Water temperature was borderline cold and the tub didn’t drain. I showered at 8:00 am and before I checked out at 10:15 there was still 3” of standing water tub.
Stayed 1 night in Feb 2024
Response from General Manager on 24 Feb 2024
Thank you for sharing your experience with me. I was happy to hear that this stay met and exceeded your expectations. I was sorry to hear that you experienced challenges with the shower in your suite. I have shared your feedback with my engineering team. We look forward to the opportunity to serve you again when your travels bring you through the area.

8/10 Good

Jhovany

Travelled with family
Liked: Cleanliness
Well maintained.
Stayed 1 night in Feb 2024
Response from General Manager on 24 Feb 2024
Thank you for sharing your experience with me. I was happy to hear that this stay met and exceeded your expectations. We hope you will consider staying with us again should your travels bring you through the area again.

10/10 Excellent

Yonel

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is the best 10/10 Thank you
Stayed 2 nights in Feb 2024
Response from General Manager on 24 Feb 2024
Thank you for sharing your experience with me. I was happy to hear that this stay met and exceeded your expectations. We look forward to the opportunity to serve you again when your travels bring you through the area.

8/10 Good

Olga

Stayed 1 night in Feb 2024
Response from General Manager on 26 Mar 2024
Thank you for sharing your experience with me. I was pleased to learn the property met your expectations during this visit. We look forward to the opportunity to serve you again on return trips to the area so that we can not only meet but exceed your expectations.

10/10 Excellent

Ashleigh, New haven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome and the rooms were quiet and clean . Great stay!
Stayed 1 night in Feb 2024
Response from General Manager on 14 Feb 2024
Thank you for taking a few moments to share your experience with me. I was pleased to hear this visit met and exceeded your expectations. Thank you for recognizing the staff and the cleanliness of your room. I was happy to hear you had a comfortable stay. We look forward to the opportunity to serve you again should your travels bring you back through the area.

8/10 Good

Ty

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time. I’ll definitely keep this place in mind when I want to get away and relax
Stayed 1 night in Feb 2024
Response from General Manager on 14 Feb 2024
Thank you for taking a few moments to share your experience with me. I was pleased to hear this visit met and exceeded your expectations and that you will consider staying with us again. We look forward to the opportunity to serve you when your travels bring you back through the area.

8/10 Good

Sam

Liked: Property conditions & facilities
Property was helpful to its patrons.
Stayed 1 night in Feb 2024
Response from General Manager on 14 Feb 2024
Thank you for taking a few moments to share your experience with me. I was pleased to hear this visit met and exceeded your expectations. Thank you for recognizing the responsiveness of the staff to our guests. We look forward to the opportunity to serve you again should your travels bring you back through the area.

10/10 Excellent

Gonzalo

Stayed 1 night in Feb 2024
Response from General Manager on 14 Feb 2024
Thank you for taking a few moments to share your experience with me. I was pleased to hear this visit met and exceeded your expectations. We look forward to the opportunity to serve you again when your travels bring you back through the area.

8/10 Good

yuleidy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. The room was very clean and comfortable. I gave it a 4 star overall because the sofa bed needed a new mattress, that’s all I can say could better. The staff is very pleasant. The breakfast was delicious and the breakfast attendants were so helpful and attentive. I recommend this hotel.
Stayed 1 night in Feb 2024
Response from General Manager on 10 Feb 2024
Thank you for sharing your experience with us. I was pleased to hear this visit met your expectations. Thank you for recognizing the staff and the quality and friendliness of the breakfast team. I will be sharing your comments about the sofa bed mattress with my engineering team so we can order a replacement. We hope you will consider staying with us again should your travels bring you back through the area.

8/10 Good

Jorel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on 10 Feb 2024
Thank you for sharing your experience with us. I was sorry to hear that we just fell short of exceeding your expectations. We hope you will consider staying with us again should your travels bring you back through the area.

8/10 Good

Raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
it was a nice stay
Stayed 1 night in Jan 2024
Response from General Manager on 10 Feb 2024
Thank you for sharing your experience with us. I was sorry to hear that we just fell short of exceeding your expectations. We hope to see you again on return trips through the area.

8/10 Good

Gonzalo

Stayed 1 night in Jan 2024
Response from General Manager on 10 Feb 2024
Thank you for sharing your experience with us. I was sorry to hear that we just fell short of exceeding your expectations. We hope to see you again on return trips through the area.

10/10 Excellent

Maryan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had excellent stay there
Response from General Manager on 27 Jan 2024
Thank you for taking time to share your experience with me. I was pleased to hear the property met and exceeded your expectations during this visit and that your stay was excellent. We look forward to the opportunity to serve you again when your travels bring you through the area.

10/10 Excellent

William

Stayed 1 night in Jan 2024
Response from General Manager on 10 Feb 2024
Thank you for sharing your experience with us. I was pleased to hear this visit met and exceeded your expectations. We hope you will consider staying with us again should your travels bring you back through the area.

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 27 Jan 2024
Thank you for taking time to share your experience with me. I was pleased to hear the property met and exceeded your expectations during this visit. We look forward to the opportunity to serve you again when your travels bring you through the area.

8/10 Good

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property amazing staff breakfast could be better but other than that great place to stay
Stayed 2 nights in Jan 2024
Response from General Manager on 10 Feb 2024
Thank you for sharing your experience with us. I was sorry to hear that we just fell short of exceeding your expectations. Thank you for sharing your comments about the staff, I will share those as well as your comments about our breakfast with the team. We hope to see you again on return trips through the area.

10/10 Excellent

Blondine, Randolph

Liked: Cleanliness, amenities
Stayed 3 nights in Jan 2024
Response from General Manager on 27 Jan 2024
Thank you for taking time to share your experience with me. I was pleased to hear the property met and exceeded your expectations during this visit. We look forward to the opportunity to serve you again when your travels bring you through the area.

10/10 Excellent

Joshua

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from General Manager on 16 Jan 2024
Thank you for sharing your feedback with me. I was happy to hear this stay met and exceeded your expectations. We hope to see you again on return trips through the area.

10/10 Excellent

Peter

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable hotel. Staff was pleasant and accomodating. Room was very large with 2 TV's, comfortable sofa, desk, mini fridge and two double beds. Great mattresses and linens. Shower had great pressure with no wait for hot water.
Stayed 1 night in Jan 2024
Response from General Manager on 16 Jan 2024
Thank you for sharing your feedback with me. I was happy to hear this stay met and exceeded your expectations. I was happy to hear the property provided you with a comfortable setting during your stay. Thank you for recognizing the responsiveness of the staff. I will be sure to share your feedback with them. We hope to see you again on return trips through the area.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We made a last minute reservation because our Air B & B didn’t have running hot water or heat The front desk was wonderful the breakfast was good but the heat we couldn’t regulate over all very good experience thanks
Stayed 2 nights in Jan 2024
Response from General Manager on 16 Jan 2024
Thank you for sharing your comments with us. I was pleased to hear this visit met and exceeded your expectations. Thank you for recognizing our breakfast and front desk. I will be sure to share your comments with the team. I was sorry to hear that you had challenges regulating the heat in your room. We hope to have the opportunity to serve you again.

10/10 Excellent

Danielle

Stayed 1 night in Jan 2024
Response from General Manager on 16 Jan 2024
Thank you for sharing your feedback with me. I was happy to hear this stay met & exceeded your expectations. We hope to have the opportunity to serve you again on return trips through the area.

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Stay!
Rooms were clean, staff was great and breakfast was a huge win!
Stayed 1 night in Jan 2024
Response from General Manager on 16 Jan 2024
Thank you for sharing your comments with us. I was pleased to hear this visit met and exceeded your expectations. Thank you for recognizing our breakfast and the friendliness of our staff. I will be sure to share your comments with the team. We hope to have the opportunity to serve you again.

10/10 Excellent

Ana Maria Romina

Stayed 1 night in Jan 2024
Response from General Manager on 16 Jan 2024
Thank you for sharing your comments with us. I was pleased to hear this visit met and exceeded your expectations. I will be sure to share your feedback with the team. We hope to have the opportunity to serve you again.

8/10 Good

trudean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 16 Jan 2024
Thank you for visiting us again. We are happy you choose the property for your needs on your return trip through the area. We hope to see you again on return trips through the area.

10/10 Excellent

Ebony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn't like was the bar is not open on weekends.....that's prime time!!
Stayed 2 nights in Dec 2023
Response from General Manager on 5 Jan 2024
Thank you for your feedback. I was happy to hear that this stay met your expectations. I understand your disappointment that the lounge was not open on Saturday. We understand the weekend is typically a high occupancy time frame and we do have the lounge open on Fridays. I will share your feedback with the leadership team to see what modifications can be made.

10/10 Excellent

trudean

Stayed 1 night in Dec 2023
Response from General Manager on 5 Jan 2024
Thank you for sharing your experience with me. I was happy to hear this stay met and exceeded your expectations. We hope to see you again on return trips to the area.

4/10 Poor

Dominic

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 5 Jan 2024
Thank you for sharing your experience with me. I was sorry to hear this stay did not live up to your expectations. We strive to improve our quality and level of service so that we can meet and exceed our guests' expectations on a consistent basis. We hope to see you again on return trips to the area.

8/10 Good

EJ

Travelled with partner
Liked: Amenities
Stayed 1 night in Dec 2023
Response from General Manager on 5 Jan 2024
Thank you for sharing your experience with me. I was happy to hear this stay met your expectations. We strive for continued improvement to not only meet but also to exceed our guests' expectations. We hope to see you again on return trips to the area.

6/10 Okay

Camileia

Stayed 3 nights in Dec 2023
Response from General Manager on 5 Jan 2024
Thank you for sharing your experience with me. I was sorry to hear this visit did not exceed your expectations. I will be reviewing our processes and work toward continued improvement of our quality to ensure your next visit will our service will exceed your expectations.

8/10 Good

Tarkan

Stayed 1 night in Dec 2023
Response from General Manager on 5 Jan 2024
Thank you for sharing your experience with me. I was happy to hear this stay met your expectations. We hope your next visit will exceed your expectations. We hope to see you again on return trips to the area.

10/10 Excellent

Loan

Stayed 1 night in Dec 2023
Response from General Manager on 10 Feb 2024
Thank you for sharing your experience with us. I was pleased to hear this visit met and exceeded your expectations. We hope to see you again on return trips through the area.