Exterior

Reviews of Holiday Inn Hartford Downtown Area, an IHG Hotel

3 out of 5
Holiday Inn Hartford Downtown Area, an IHG Hotel
100 East River Drive, East Hartford, CT

Reviews

7.2

Good

Rating 10 - Excellent. 330 out of 1000 reviews" "
Rating 8 - Good. 280 out of 1000 reviews" "
Rating 6 - Okay. 159 out of 1000 reviews" "
Rating 4 - Poor. 110 out of 1000 reviews" "
Rating 2 - Terrible. 121 out of 1000 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Allan, Salisbury

Stayed 2 nights in Dec 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guest services was extremely helpful at all times
Stayed 1 night in Oct 2023

4/10 Poor

Ricky

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Services on 18 Dec 2023
Thank you for your feedback and we apologize for any inconvenience you may have encountered during your stay.

10/10 Excellent

Michael

Great
Stayed 1 night in Dec 2023
Response from Guest Services on 18 Dec 2023
Thank you for your feedback. We are glad you enjoyed your stay.

4/10 Poor

Cynthia

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services on 19 Dec 2023
Thank you for your feedback. We apologize for any inconvenience you encountered.

8/10 Good

Sascha

Liked: Staff & service, amenities
Stayed 2 nights in Dec 2023
Response from Guest Services on 18 Dec 2023
Thank you for your response, we are glad you enjoyed your stay.

10/10 Excellent

Holland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Nov 2023
Response from Guest Services on 18 Dec 2023
Thank you for your response, we are glad you enjoyed your stay.

6/10 Okay

Robert, Binghamton

Stayed 1 night in Dec 2023
Response from Guest Services on 18 Dec 2023
Thank you for your response, we are glad you enjoyed your stay.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Services on 18 Dec 2023
Thank you for your response, we are glad you enjoyed your stay.

2/10 Terrible

alex

Stayed 1 night in Dec 2023

8/10 Good

Alicia

Stayed 2 nights in Dec 2023

10/10 Excellent

Cheryl, saint james

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, room clean.
Stayed 1 night in Dec 2023
Response from Guest Services on 11 Dec 2023
We appreciate your feedback and we are thrilled to hear that you enjoyed your stay.

10/10 Excellent

TITO

2/10 Terrible

Ale

Stayed 2 nights in Nov 2023
Response from Guest Services on 7 Dec 2023
Thank you for your feedback and we apologize for any inconvenience you encountered during your stay.

4/10 Poor

ben

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not recommend
Had to take cold showers due to limited hot water . Not clean as expected and the bed was terrible
Stayed 2 nights in Dec 2023
Response from Guest Services on 5 Dec 2023
Thank you for your response. We appreciate your feedback and will certainly look into your concerns. Thank you for choosing the Holiday Inn Hartford.

6/10 Okay

Erika, Springfield

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Lo empleado excelente pero la piscina sucia y frío la habitación no están linda lo único lindo era la recepción y el desayuno el mismo todos los dias
Stayed 2 nights in Dec 2023
Response from Guest Services on 5 Dec 2023
Thank you for your feedback. We appreciate your business.

10/10 Excellent

Rusheed, Hartford

Liked: Cleanliness, staff & service, property conditions & facilities
It good place to relax
Stayed 1 night in Nov 2023
Response from Guest Services on 5 Dec 2023
We appreciate your feedback. Thank you for choosing the Holiday Inn Hartford.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es muy bueno. El personal bien amable. Todo los alrededores son seguros. La habitación con buena vista.
Stayed 4 nights in Nov 2023
Response from Guest Services on 29 Nov 2023
Thank you for your feedback we greatly appreciate it.

6/10 Okay

Alice

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
This rooms were dark , the common areas were tired & run-down. The shower curtain wasn’t long enough causing the bathroom floor to be flooded with each use.
Stayed 3 nights in Nov 2023
Response from Guest Services on 27 Nov 2023
Thank you for your feedback. We appreciate your business.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent front desk employee very nice and informative ,
Stayed 1 night in Nov 2023
Response from Guest Services on 24 Nov 2023
Thank you for your feedback. We appreciate you choosing the Holiday Inn.

6/10 Okay

panupong

Stayed 1 night in Nov 2023
Response from Guest Services on 22 Nov 2023
Thank you for your feedback. We appreciate your business.

8/10 Good

JoAnn

Liked: Staff & service
Friendly staff and good access to 84
Stayed 1 night in Nov 2023
Response from Guest Services on 8 Nov 2023
Thank you for your feedback. We appreciate your business.

2/10 Terrible

Peter

Stayed 1 night in Nov 2023
Response from Guest Services on 29 Nov 2023
Thank you for your feedback.

8/10 Good

Ale

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Guest Services on 6 Nov 2023
Thank you for your feedback, we are glad you enjoyed your stay.

6/10 Okay

Yokairy

Travelled with group
Liked: Cleanliness, staff & service
It was boring
Stayed 1 night in Oct 2023
Response from Guest Services on 30 Oct 2023
Thank you for your feedback. We appreciate your business.

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Services on 30 Oct 2023
Thank you for choosing the Holiday Inn Hartford Downtown Area. We are glad you enjoyed your stay and we appreciate your feedback.

4/10 Poor

Perquida, Newburgh

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The halls smelled bad, tub was dirty and slow draining and the sheets were stained.
Stayed 2 nights in Oct 2023
Response from Guest Services on 30 Oct 2023
Thank you for your feedback. We will pass along your comments to the appropriate department.

4/10 Poor

Suemika

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not clean. Curtains had holes in them and the wallpaper was coming off the walls. Furniture was broken.
Stayed 2 nights in Oct 2023
Response from Guest Services on 30 Oct 2023
We appreciate you feed back and your comments have been passed along to the appropriate department.

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Close to Hartford. Convenient to highways.
Stayed 1 night in Oct 2023
Response from Guest Services on 30 Oct 2023
Thank you for your feedback.

8/10 Good

Gerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and affordable
Reasonable price for a Saturday night. Clean, quiet and comfortable. Walkable distance to Science museum, convention center and downtown. Easy access to interstate with many restaurants within 10-15 minute drive.
Stayed 1 night in Oct 2023
Response from Guest Services on 30 Oct 2023
Thank you for your feedback. We are glad you enjoyed your stay.

2/10 Terrible

Robert

Disliked: Staff & service
Check in was horrible. 30 minutes of incompetence. Also no EV charger in site as advertised
Stayed 1 night in Oct 2023
Response from Guest Services on 30 Oct 2023
Thank you for your feedback. We have passed your comments along to the appropriate department.

4/10 Poor

Charles, Willis

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was dirty upon checking in. The front staff did nothing about it. Not helpful.
Stayed 2 nights in Oct 2023
Response from Guest Services on 27 Oct 2023
We apologize for any inconvenience you encountered during your stay. I have reported your concerns to our housekeeping department.

10/10 Excellent

Nestor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time
Good experience, front desk staff very friendly and helpful.
Stayed 2 nights in Oct 2023
Response from Guest Services on 26 Oct 2023
We thank you for your feedback and appreciate your business and hope to see you again soon.

6/10 Okay

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We was near the air conditioning unit which was very loud. The chicken that I ordered was raw
Stayed 2 nights in Oct 2023
Response from Guest Services on 26 Oct 2023
We appreciate your feedback.

10/10 Excellent

Andrew

Stayed 1 night in Oct 2023
Response from Guest Services on 13 Nov 2023
Thank you for your feedback. We appreciate your business.

6/10 Okay

Venus

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Unexpected
We left early in the morning and when we came back we realized that nobody had changed our towels out. When we called the front desk they were rude and we had to go to the front desk to get our towels. I didn’t realize that you don’t get service anymore.
Stayed 2 nights in Oct 2023
Response from Guest Services on 24 Oct 2023
Thank you for your feedback and we apologize for any inconvenience.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I did not stay there. I booked for 2 rooms and checked in late. As soon as I walked in the room, there were 2 visible roach like bugs. One on the pillow and one on the curtain. I had to find another hotel pretty late into the night.
Stayed 1 night in Oct 2023
Response from Guest Services on 24 Oct 2023
We appreciate your feedback and apologize for any inconvenience you encountered.

4/10 Poor

darilyn

Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Guest Services on 24 Oct 2023
We thank you for your feedback.

6/10 Okay

Cathy

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom was old and floor was horrible stained. The wallpaper in the halls was peeling and wrinkled. Needs a complete remodel.
Stayed 1 night in Oct 2023
Response from Guest Services on 18 Oct 2023
We thank you for your feedback. We are in the process of finalizing a full renovation to begin in late Q1 of 2024. We hope to see you again.

6/10 Okay

Peg, Philadelphia

Stayed 2 nights in Oct 2023
Response from Guest Services on 6 Nov 2023
Thank you for your feedback.

6/10 Okay

Eric

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Guest Services on 18 Oct 2023
We appreciate your feedback and we hope to see you again soon.

4/10 Poor

enrique

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The highlight of the stay was the friendly front desk staff. The low light was the condition of the room: Strange stains on the curtains. Ripped sofa. Broken toilet holder. Holes on the wall, where towel rack was repaired. The alarm clock didn't work. No USB port to charge our phones. I took photos of all this, if you're interested.
Stayed 2 nights in Oct 2023
Response from Guest Services on 27 Oct 2023
Thank you for your response. We are currently in the process of finalizing plans for a full renovation to begin later in the 1st quarter of 2024. We apologize for any inconvenience.

6/10 Okay

Dennis

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The toilet ran….the floor in bathroom was stained…toilet paper holder was coming off wall. The food was blah and the drink (gin and tonic) was very weak. I swam 600 yards a day. The the pool was very clean and the coldest I have ever been in
Stayed 4 nights in Oct 2023
Response from Guest Services on 11 Oct 2023
Thank you for your feedback it is greatly appreciated. We apologize for any inconvenience you encountered. We have passed this information along to our staff.

6/10 Okay

Genece

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Guest Services on 9 Oct 2023
We appreciate your feedback. Thank you for choosing the Holiday Inn Hartford Downtown Area.

2/10 Terrible

hai, Malden

Disliked: Cleanliness, staff & service, property conditions & facilities
So bad experience.
Stayed 1 night in Sep 2023
Response from Guest Services on 2 Oct 2023
Thank you for your feedback. We are sorry that you did not enjoy your stay.

2/10 Terrible

Nidia

Travelled with partner
They had guys running around the hallway, slamming doors and smoking weed, complaint to the front desk twice at 10pm and 10:37, till the fire alarm went off, fire dept came in till around 2:00am!
Stayed 3 nights in Sep 2023
Response from Guest Services on 2 Oct 2023
Thank you for your feedback and we are sorry you did not enjoy your stay.

2/10 Terrible

Deb

Stayed 1 night in Sep 2023
Response from Guest Services on 18 Oct 2023
We appreciate your feedback and apologize for any inconvenience you may have encountered.

8/10 Good

Thai

Stayed 3 nights in Sep 2023
Response from Guest Services on 16 Oct 2023
We appreciate your feedback. Thank you for choosing the Holiday Inn Hartford Downtown Area.

6/10 Okay

Felicia

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Cigarette smell
Stayed 1 night in Sep 2023
Response from Guest Services on 27 Sept 2023
We thank you for your feedback. Your concerns have been noted to our housekeeping department.

6/10 Okay

Verified traveller

Travelled with family
Hotels needs TLC
Stayed 1 night in Sep 2023
Response from Guest Services on 27 Sept 2023
We thank you for your feedback. We are in the process of finalizing a multi-million dollar renovation that we hope to start in Q1 of 2024.