All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
El hotel es muy bueno. El personal bien amable. Todo los alrededores son seguros. La habitación con buena vista.
Elizabeth
Stayed 4 nights in Nov 2023
Response from Guest Services on 29 Nov 2023
Thank you for your feedback we greatly appreciate it.
6/10 Okay
Alice
Travelled with family
24 Nov 2023
Liked: Amenities
Disliked: Property conditions & facilities
This rooms were dark , the common areas were tired & run-down. The shower curtain wasn’t long enough causing the bathroom floor to be flooded with each use.
Alice
Stayed 3 nights in Nov 2023
Response from Guest Services on 27 Nov 2023
Thank you for your feedback. We appreciate your business.
Reasonable price for a Saturday night. Clean, quiet and comfortable. Walkable distance to Science museum, convention center and downtown. Easy access to interstate with many restaurants within 10-15 minute drive.
Gerry
Stayed 1 night in Oct 2023
Response from Guest Services on 30 Oct 2023
Thank you for your feedback. We are glad you enjoyed your stay.
2/10 Terrible
Robert
28 Oct 2023
Disliked: Staff & service
Check in was horrible. 30 minutes of incompetence. Also no EV charger in site as advertised
Robert
Stayed 1 night in Oct 2023
Response from Guest Services on 30 Oct 2023
Thank you for your feedback. We have passed your comments along to the appropriate department.
We left early in the morning and when we came back we realized that nobody had changed our towels out. When we called the front desk they were rude and we had to go to the front desk to get our towels. I didn’t realize that you don’t get service anymore.
Venus
Stayed 2 nights in Oct 2023
Response from Guest Services on 24 Oct 2023
Thank you for your feedback and we apologize for any inconvenience.
I did not stay there. I booked for 2 rooms and checked in late. As soon as I walked in the room, there were 2 visible roach like bugs. One on the pillow and one on the curtain. I had to find another hotel pretty late into the night.
Verified traveller
Stayed 1 night in Oct 2023
Response from Guest Services on 24 Oct 2023
We appreciate your feedback and apologize for any inconvenience you encountered.
The highlight of the stay was the friendly front desk staff. The low light was the condition of the room:
Strange stains on the curtains.
Ripped sofa.
Broken toilet holder.
Holes on the wall, where towel rack was repaired.
The alarm clock didn't work.
No USB port to charge our phones.
I took photos of all this, if you're interested.
enrique
Stayed 2 nights in Oct 2023
Response from Guest Services on 27 Oct 2023
Thank you for your response. We are currently in the process of finalizing plans for a full renovation to begin later in the 1st quarter of 2024. We apologize for any inconvenience.
6/10 Okay
Dennis
Travelled with group
10 Oct 2023
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The toilet ran….the floor in bathroom was stained…toilet paper holder was coming off wall. The food was blah and the drink (gin and tonic) was very weak. I swam 600 yards a day. The the pool was very clean and the coldest I have ever been in
Dennis
Stayed 4 nights in Oct 2023
Response from Guest Services on 11 Oct 2023
Thank you for your feedback it is greatly appreciated. We apologize for any inconvenience you encountered. We have passed this information along to our staff.
6/10 Okay
Genece
6 Oct 2023
Liked: Staff & service
Disliked: Cleanliness
Genece
Stayed 1 night in Sep 2023
Response from Guest Services on 9 Oct 2023
We appreciate your feedback. Thank you for choosing the Holiday Inn Hartford Downtown Area.
Thank you for your feedback. We are sorry that you did not enjoy your stay.
2/10 Terrible
Nidia
Travelled with partner
1 Oct 2023
They had guys running around the hallway, slamming doors and smoking weed, complaint to the front desk twice at 10pm and 10:37, till the fire alarm went off, fire dept came in till around 2:00am!
Nidia
Stayed 3 nights in Sep 2023
Response from Guest Services on 2 Oct 2023
Thank you for your feedback and we are sorry you did not enjoy your stay.
2/10 Terrible
Deb
27 Sept 2023
Deb
Stayed 1 night in Sep 2023
Response from Guest Services on 18 Oct 2023
We appreciate your feedback and apologize for any inconvenience you may have encountered.
8/10 Good
Thai
25 Sept 2023
Thai
Stayed 3 nights in Sep 2023
Response from Guest Services on 16 Oct 2023
We appreciate your feedback. Thank you for choosing the Holiday Inn Hartford Downtown Area.