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Reviews of Motel 6 New Cumberland, PA - Harrisburg - Hershey South

2 out of 5
Motel 6 New Cumberland, PA - Harrisburg - Hershey South
200 Commerce Dr, New Cumberland, PA

Reviews

5.8
Rating 10 - Excellent. 123 out of 787 reviews" "
Rating 8 - Good. 170 out of 787 reviews" "
Rating 6 - Okay. 161 out of 787 reviews" "
Rating 4 - Poor. 155 out of 787 reviews" "
Rating 2 - Terrible. 178 out of 787 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
The cost was good compared to others in the area
Stayed 1 night in Apr 2024

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
For the price this place was pretty awesome. Everything seemed really clean. Shower is iffy with hot water as it comes and goes and you can hear whoever is next to you pretty well but for the $50 I spent for the night perfection isn’t expected. Staff are pretty helpful and talkative and seem eager to discuss possible issues and complaints despite not having any. Overall for the price and the name, it gets 5 stars due to the expectation being that I was going to walk into a dump.
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Travelled with group
Liked: Amenities
Need elevator serviced
Stayed 1 night in Apr 2024

6/10 Okay

Umesh Raj

Stayed 2 nights in Mar 2024
Response from Nancy Y. on 18 Apr 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

10/10 Excellent

Tabitha

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I love it here... I love my room n peace
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 28 Feb 2024
Hi Tabitha,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

2/10 Terrible

Keiona

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 7 Mar 2024
Hi Keiona,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 Terrible

Sharod

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Brand Experience Team on 8 Mar 2024
Hi Sharod, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Natalie#Team6

10/10 Excellent

Tabitha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant and respectable and I love the people here
Stayed 1 night in Feb 2024
Response from Nancy Y. on 6 Mar 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Tabitha

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely clean
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 22 Feb 2024
Hi Tabitha,Thank you for the excellent rating!! Maz K.#Team6

4/10 Poor

Travies

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedding was not clean. Tv didn’t work and couldn’t be replaced till the next day. Will find something else for next visit
Stayed 2 nights in Jan 2024
Response from Nancy Y. on 24 Jan 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

PRUDHVI

Stayed 2 nights in Jan 2024

10/10 Excellent

Rusty, Newark

Stayed 1 night in Nov 2023

2/10 Terrible

Denise

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience in this hotel was not what I expected or expected. I would like the CITY OF HARRISBURG SHOULD INSPECTION THIS LOCAL WHICH DOES NOT PASS THE CLEANLINESS STANDARDS, IT IS FULL OF BLACK FUNGUS, SUPER DIRTY, THE TOILETS
Stayed 2 nights in Oct 2023
Response from Nancy Y. on 27 Oct 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

ROBERT

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

4/10 Poor

Shirish

Stayed 1 night in Oct 2023

8/10 Good

Lawrence

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Close to everything.
Stayed 6 nights in Sep 2023
Response from Nancy Y. on 18 Oct 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Okay

Dimitri

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ok spot
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on 11 Oct 2023
Hi Dimitri,Thank you for positively rating your stay!!Lilith#Team6

4/10 Poor

William

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Crappy... Literally
Fecal fingerprint smears on the box spring. When I lifted the toilet seat, it looked like someone had explosive diarrhea and it was never cleaned. Finally, the room smelled heavy of weed and there were burn markings in the bedding even though it was supposed to be a non smoking room
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 11 Oct 2023
Hi William,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

10/10 Excellent

Carolyn

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Not the fault of the motel, but the area doesn’t feel safe. Older but clean.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 11 Oct 2023
Hi Carolyn,We’d like to apologize for falling short where safety is concerned. The safety of our guests is our highest priority, so rest assured we’re giving this the attention it deserves. Lilith#Team6

10/10 Excellent

Scott

Liked: Cleanliness, staff & service
Nice room small parking lot
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 11 Oct 2023
Hi ScottThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

8/10 Good

Freddy

Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 3 Oct 2023
Hi Freddy,Thank you for positively rating your stay!!Maz K.#Team6

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
would stay again
Stayed 2 nights in Sep 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, room comfort
Good, but
Hotel was being updated so hard to give a real review
Stayed 1 night in Aug 2023
Response from Nancy Y. on 7 Sept 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

4/10 Poor

Aureo

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not very clean
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 30 Aug 2023
Hi Aureo,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Christopher

Stayed 1 night in Aug 2023

2/10 Terrible

Jenna

Travelled with partner
Disliked: Amenities, property conditions & facilities
The staff was helpful and allowed an early check in for me. However, in my room the floor in the bathroom and the sink/counter were filthy. The pillows are stained and the air conditioner looks disgusting. I also found a cockroach in the shower! Would not recommend.
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 23 Aug 2023
Hi Jenna,We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 Poor

SUDARVIZHI

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Andrea

Stayed 5 nights in Aug 2023

2/10 Terrible

Ryan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Headboard fell off, property is run down. Property has roaches.
Stayed 1 night in Aug 2023
Response from Nancy Y. on 18 Aug 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

Robert

Stayed 1 night in Aug 2023

2/10 Terrible

marianne

Stayed 1 night in Jul 2023

2/10 Terrible

Amber

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked two rooms and both rooms were in terrible condition. All 4 beds had stains, hairs and even cigarette burns on one through the sheet and mattress protector which means it hadn’t been changed in a while. The bathroom floor and shower were filthy and littered with gross body hair. The walls and ceiling were literally falling apart in spots. As we were cancelling 2 other guests were behind us to also do the same thing.
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on 2 Aug 2023
Hi Amber,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

8/10 Good

MaryEllen

Stayed 4 nights in Jul 2023

2/10 Terrible

John

Stayed 3 nights in Jul 2023

2/10 Terrible

Javed

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms condition was so messy. The room prices was so high but their was nothing like price. Very poor condition. Sorry
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on 28 Jul 2023
Hi Javed, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

4/10 Poor

Ronald

Stayed 2 nights in Jul 2023

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Jul 2023

4/10 Poor

Jennifer

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

john

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
My kid pulled the cover and sheet back amd revielled a nasty smelly stained up mattresswhen changing his pull up i noticed a lot of bed big bites
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on 19 Jul 2023
Hi John,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

6/10 Okay

Donald

Disliked: Cleanliness, staff & service, property conditions & facilities
Shower curtain moldy.
Stayed 3 nights in Jul 2023
Response from Brand Experience Team on 19 Jul 2023
Hi Donald, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Libni

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was cheap and thats what we was looking for.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 19 Jul 2023
Hi Libni,We are glad you had a great experience and appreciate your feedback! Lilith#Team6

2/10 Terrible

Mario

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This motel is super old the doors look like someone could get in so easily, smells like cigarettes all around the motel, we were supposed to get a non smoking room and it smelled like someone smoked a whole pack of cigarettes in there , the blankets smelled, the towel and everything else!
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 12 Jul 2023
Hi Mario, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6

8/10 Good

David

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and guests. A no thrills Motel but clean and reasonably priced.
Stayed 4 nights in Jun 2023
Response from Brand Experience Team on 12 Jul 2023
Hi David, Thank you for taking time to share your review with us.  We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon. Safe Travels! Maz K. #Team6

8/10 Good

Marquise

Stayed 2 nights in Jun 2023

4/10 Poor

Kari

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
This Motel 6 is dirty, I felt unsafe staying there. The lobby is locked and you can not get in, the desk clerk is behind plexiglass and has a tray for payment to be sent in. The room is dirty and the shower is so small my daughter did not fit under the shower head. She is 5'6. Absolutely no amenities, not even a hairdryer. Very disappointed!!!
Stayed 1 night in Jun 2023
Response from Nancy Y. on 6 Jul 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

6/10 Okay

Paola

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
You get what you pay for , saw a man just in underwear at check in but was prepared for the worst based on good price lol
Stayed 2 nights in Jun 2023
Response from Nancy Y. on 6 Jul 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Phyllis

Stayed 1 night in Jun 2023

4/10 Poor

melissa

Stayed 1 night in Jun 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Save your money and life
Don’t believe the pics or the good reviews. This place is a cesspool. There’s nicer places in a back ally by a dumpster in Philly. Mold everywhere. Bed dirty. Everything falling apart and outdated. Door was bent in and had a gap at top big enough to fit a 747. Bugs everywhere because of the door gap. I wouldn’t even take an aids infested prostitute here. There were stains all over the walls. Leaks everywhere behind paint so the pant was bubbled up where the water was trapped. Tv didn’t work. Blinds barely covered window. Also had to use air fresheners to just be able to enter the room because it smelt so bad. We stayed out as long as we couldn’t so we didn’t have to be in the room so long. Jeffery dahmers house seems like a better choice than this place. Cancel if you booked and go somewhere else.
Stayed 2 nights in Jun 2023
Response from Brand Experience Team on 28 Jun 2023
Hi Traveler,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

10/10 Excellent

michael, Camp Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023