Premium bedding, in-room safe, iron/ironing board, free cots/infant beds

Reviews of Hilton Noumea La Promenade Residences

Hilton Noumea La Promenade Residences
109 Promenade Roger Laroque, Nouméa

Reviews

8.4

Very good

Rating 10 - Excellent. 301 out of 756 reviews" "
Rating 8 - Good. 343 out of 756 reviews" "
Rating 6 - Okay. 80 out of 756 reviews" "
Rating 4 - Poor. 21 out of 756 reviews" "
Rating 2 - Terrible. 11 out of 756 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ranjan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Requires modern bathroom fittings & more lights in the living area & bedrooms
Stayed 2 nights in Jan 2024
Response from Léna on 5 Mar 2024
Dear guest,Thank you for taking the time to write about your recent stay here with us. We're happy to hear that you liked your stay at Hilton Nouméa La Promenade Residences.Looking forward to welcoming you back in the future!SERVICE RELATION CLIENT HILTON NOUMEA LA PROMENADE RESIDENCES

10/10 Excellent

Fiona Margaret

Travelled with partner
Liked: Amenities, property conditions & facilities
The apartment we had exceeded our expectations. Very spacious and fantastic amenities in the room. Staff were very friendly, helpful and efficient. Would highly recommend it
Stayed 7 nights in Jan 2024
Response from Léna on 5 Mar 2024
Dear guest,Thank you for taking the time to write about your recent stay here with us. We're happy to hear that you liked your stay at Hilton Nouméa La Promenade Residences.Looking forward to welcoming you back in the future!SERVICE RELATION CLIENT HILTON NOUMEA LA PROMENADE RESIDENCES

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from RECEPTION on 10 Mar 2024
Thank you for staying in our hotel and taking the time to post comments and evaluate your stay at Hilton Nouméa La Promenade Residences.

10/10 Excellent

Matt John

Liked: Cleanliness, staff & service, property conditions & facilities
pool area a little dated
Stayed 4 nights in Dec 2023
Response from RECEPTION on 10 Mar 2024
Thank you for your stay with us.Look foward to welcoming you again,

8/10 Good

Lacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Quite a few food options nearby, pubs and clubs are a bit further north. Quite a walk to the supermarket, but a little convenience store nearby, and terrific bakery just past store. Rooms are decent size, stocked kitchen. No English TV Channels!! And they have disabled smartTV function. Pillows were terrible. Breakfast was full buffet but omelette bar or alternate egg options should be available for the price.
Stayed 2 nights in Dec 2023
Response from SERVICE RELATION CLIENT on 6 Jan 2024
Dear Lacey,Thank you for taking the time to review our hotel. We appreciate your feedback and are glad to hear that you enjoyed the numerous food options available nearby. We apologize for the inconvenience regarding the distance to the supermarket. We're glad to know that you found our rooms to be of a decent size and that the kitchen was well stocked. However, we apologize for any inconvenience caused by the lack of English TV channels and disabled smartTV function. We will certainly take your comments into consideration for future improvements.We apologize for the discomfort you experienced with our pillows. Your feedback is important to us, and we will look into addressing this issue.Regarding breakfast, we appreciate your input about the buffet and understand the need for additional options such as an omelette bar or alternative egg choices. We will discuss this with our team to enhance our breakfast experience for our guests.Thank you once again for your review. We value your opinion and feedback, as it helps us improve our services. We hope to have the opportunity to welcome you back during your future travels.Warm regards,JeremyFront Office Desk

10/10 Excellent

Timothy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 7 nights in Dec 2023

8/10 Good

Robyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well located with beautiful views out to Anse Vata beach. Three bedroom apartment is well appointed to suit a family. The staff in the reception were very helpful. There is a very nice selection of shops and restaurants below the hotel. The only drawback is that there is not a private shower adjacent to the pool area. If you have a late flight on your day of departure, there is no where to shower first. It is also a very short walk to the public bus stop and also to the gourmet patisserie around the corner on rue Anse Vata.
Stayed 3 nights in Dec 2023
Response from Léna on 21 Dec 2023
Dear Robyn,Thank you for taking the time to write about your recent stay here with us. We're happy to hear that you liked your stay at Hilton Nouméa La Promenade Residences.We look forward to welcome you back in the future!SERVICE RELATION CLIENT HILTON NOUMEA LA PROMENADE RESIDENCES

8/10 Good

Patricia, Virginia

Stayed 7 nights in Nov 2023
Response from SERVICE RELATION CLIENT on 6 Jan 2024
Dear Patricia,Thank you for choosing to stay with us during your recent visit, and for taking the time to leave us a positive review on Expedia. We truly appreciate your feedback and are delighted to hear that you had an enjoyable experience at our hotel.We strive to provide exceptional service and create memorable experiences for all our guests, and your feedback is essential in helping us achieve this. We will continue to work hard to ensure that your future visits are even more satisfying.Once again, thank you for your review. We look forward to welcoming you back to our hotel soon.Warm regards,JeremyHilton Front Office

4/10 Poor

Michael

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
So much potential.
Great location, amazing views, comfortable beds, helpful staff, but the configuration of the rooms is quirky and the rooms are a bit dated, especially the bathrooms. The first night we were located in a room that stunk of cigarette smoke. They did move us to a better room for the 2nd night, but the aircon wasn’t working in this room.
Stayed 2 nights in Dec 2023
Response from Léna on 9 Dec 2023
Dear Michael,Thank you for staying with us at Hilton Nouméa La Promenade Résidences. We are sorry to learn that you were disappointed with your recent stay at the hotel. We always endeavor to offer the highest level of service and it would appear that on this occasion that we failed to meet your expectations. Hopefully we will have another opportunity to welcome you back the next time you are in New Caledonia.Best regards.SERVICE RELATION CLIENT HILTON NOUMEA LA PROMENADE RESIDENCES

10/10 Excellent

Durba

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and great customer service!
Stayed 4 nights in Sep 2023
Response from Léna on 5 Dec 2023
Dear guest,Thank you for taking the time to write about your recent stay here with us. We're happy to hear that you liked your stay at Hilton Nouméa La Promenade Residences.We look forward to welcome you back in the future!SERVICE RELATION CLIENT HILTON NOUMEA LA PROMENADE RESIDENCES

10/10 Excellent

raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities
More comfortable chairs for verandah
Stayed 6 nights in Oct 2023
Response from Léna on 14 Oct 2023
Dear guest,Thank you for taking the time to write about your recent stay here with us. We're happy to hear that you liked your stay at Hilton Nouméa La Promenade Residences.We look forward to welcome you back in the future!SERVICE RELATION CLIENT HILTON NOUMEA LA PROMENADE RESIDENCES

8/10 Good

Teodor

Travelled with family
Liked: Cleanliness, staff & service
Great location - close to the beach and restaurants, plus other stores. Lovely staff. The two-bedroom apartment had two bathrooms and it was very roomy. Comfy beds and couches. Well appointed - washing machine, dishwasher, fridge, cooktop and stove, microwave, cutlery, plates, etc. On the "not so great side" - the hotel is quite old and needs a revamp at some point. Small things such as the balcony sliding door didn't really slide (hard to close). We'd book again at Hilton if retuning to Noumea.
Stayed 7 nights in Sep 2023
Response from Léna on 7 Oct 2023
Dear guest,Thank you for taking the time to write about your recent stay here with us. We're happy to hear that you liked your stay at Hilton Nouméa La Promenade Residences.We look forward to welcome you back in the future!SERVICE RELATION CLIENT HILTON NOUMEA LA PROMENADE RESIDENCES

10/10 Excellent

Gérard DI, Hackett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning panoramic view from the balcony. Staff very pro. Room cosy.
Stayed 4 nights in Sep 2023
Response from SERVICE RELATION CLIENT HILTON NOUMEA LA PROMENADE on 7 Oct 2023
Thank you for taking the time to write about your recent stay here with us. We're happy to hear that you liked your stay at Hilton Nouméa La Promenade Residences.We look forward to welcome you back in the future!

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from SERVICE RELATION CLIENT HILTON NOUMEA LA PROMENADE on 7 Oct 2023
Thank you for staying in our hotel and taking the time to evaluate your stay at Hilton Nouméa La Promenade Residences.We look forward to welcome you back in the future!

8/10 Good

Kevin, Taumarunui

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The deluxe room was very spacious. Great balcony with amazing view. Staff always cheerful and obliging. The only let down was the Hotel resturant. The price for their smorgasbosrd meal was horrendous for what you got.
Stayed 7 nights in Sep 2023
Response from SERVICE RELATION CLIENT HILTON NOUMEA LA PROMENADE on 7 Oct 2023
Thank you for staying in our hotel and taking the time to post comments and evaluate your stay at Hilton Nouméa La Promenade Residences.We are glad to hear that you enjoyed your stay.We look forward to welcome you back in the future!

8/10 Good

Phil

Good staff,helpful .Fair bit of roadworks around
Stayed 7 nights in Sep 2023
Response from HILTON NOUMEA on 7 Oct 2023
Thank you for taking the time to write about your recent stay here with us. We're happy to hear that you liked your stay at Hilton Nouméa La Promenade Residences.We look forward to welcome you back in the future!

8/10 Good

John

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in nice and convenient location in Noumea. A little run down however, they were doing some painting and renovations when we were there (so maybe will look nicer once completed). 3 bedroom apartment had a great view. All the staff were fantastic and Gunther was especially helpful and polite. Restaurant was superb even on the quiet night. Overall nice place to stay.
Stayed 11 nights in Aug 2023
Response from SERVICE RELATION CLIENT HILTON NOUMEA LA PROMENADE on 7 Oct 2023
Thank you for taking the time to write about your recent stay here with us. We're happy to hear that you liked your stay at Hilton Nouméa La Promenade Residences.We look forward to welcome you back in the future!SERVICE RELATION CLIENT HILTON NOUMEA LA PROMENADE RESIDENCES

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Pool was pretty lacklustre and just a general lack of any other facilities for tourists. Staff were great
Stayed 5 nights in Aug 2023
Response from Léna on 29 Aug 2023
Dear guest,Thank you for taking the time to write about your recent stay here with us. We're happy to hear that you liked your stay at Hilton Nouméa La Promenade Residences.We look forward to welcome you back in the future!SERVICE RELATION CLIENT HILTON NOUMEA LA PROMENADE RESIDENCES

4/10 Poor

Verified traveller

Noise spoilt our stay
Unfortunately the stay was not enjoyable due to major works in upgrading the lift well right outside our door - drilling and hammering & removing tiles most of the day - we chose the Hilton as we wanted to have a restful day before embarking on the next leg of our journey - we should have been told of the issue at booking in - there are 3 wings at this Hilton so am sure a quieter room would have been possible. I raised the issue with reception at 2 pm and they said they would stop at 4:30 pm !!
Stayed 2 nights in Aug 2023
Response from Assistante chef de réception on 20 Aug 2023
Dear guest,Thank you for staying in our hotel and taking the time to post comments and evaluate your stay at Hilton Nouméa La Promenade Residences.Indeed, these various renovations are necessary for our establishment in order to guarantee the comfort of our customers over the long term. We are sincerely sorry to know that this has disturbed your stay and hope to have the pleasure of welcoming you again in order to make you discover our establishment in its best light after the completion of this work!Best regards,Léna

8/10 Good

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near cafes & shops. Near buses and easy walking tracks. Staff very friendly and helpful.
Stayed 5 nights in Aug 2023
Response from FRONT OFFICE on 15 Aug 2023
Thank you for taking the time to write about your recent stay here with us. We're happy to hear that you liked your stay at Hilton Nouméa La Promenade Residences.We look forward to welcome you back in the future!SERVICE RELATION CLIENT HILTON NOUMEA LA PROMENADE RESIDENCES

10/10 Excellent

Samah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at the Hilton
Great stay. Room was wonderfully serviced everyday. Very friendly and helpful front desk. Recommend
Stayed 10 nights in Jul 2023
Response from FRONT OFFICE on 15 Aug 2023
Thank you for taking the time to write about your recent stay here with us. We're happy to hear that you liked your stay at Hilton Nouméa La Promenade Residences.We look forward to welcome you back in the future!SERVICE RELATION CLIENT HILTON NOUMEA LA PROMENADE RESIDENCES

10/10 Excellent

Thena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, urban feel property with great views (from a sea view room)
Stayed 1 night in Jul 2023
Response from FRONT OFFICE on 15 Aug 2023
Thank you for taking the time to write about your recent stay here with us. We're happy to hear that you liked your stay at Hilton Nouméa La Promenade Residences.We look forward to welcome you back in the future!SERVICE RELATION CLIENT HILTON NOUMEA LA PROMENADE RESIDENCES

8/10 Good

PRAYAG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked it as it was near the beach and easy to walk around. Staff seems to be friendly. Just wanted to point one staff in particular, Ms Elizabeth in Restaurant, always served us with a smile😊 On our last night stay, we had to wake up early morning, around 4am for pick up transfer to Airport, we had to endure lots of noises at the hotel. Lots of party going on till very late night. Am not sure of the Hotel policy, but would expected, some quietness after 10pm or so and not going beyond midnight. Hope Hotel management take note of this and advise the guests about this
Stayed 5 nights in Jul 2023
Response from FRONT OFFICE on 15 Aug 2023
Thank you for taking the time to write about your recent stay here with us. We're happy to hear that you liked your stay at Hilton Nouméa La Promenade Residences.We look forward to welcome you back in the future!SERVICE RELATION CLIENT HILTON NOUMEA LA PROMENADE RESIDENCES

8/10 Good

Linda Fung Hai

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Location is great. Our room had upgraded heat pumps in building C. But the ones in bulinding B had the temporary air con units that were extracted out the windows. Pool had some heating, but still rather cold. Was closed for mantainance for 2 days while we were there, but was able to use Nouvatas pool next door.
Stayed 7 nights in Jul 2023
Response from FRONT OFFICE on 15 Aug 2023
Thank you for taking the time to write about your recent stay here with us. We're happy to hear that you liked your stay at Hilton Nouméa La Promenade Residences.We look forward to welcome you back in the future!SERVICE RELATION CLIENT HILTON NOUMEA LA PROMENADE RESIDENCES

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Jun 2023
Response from FRONT OFFICE on 8 Jul 2023
Dear Megan,Thank you very much for your great rating.It seems you enjoyed very much your stay with us.We hope to see you again soon,Warmest regards,Günter / Front desk management team

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place to stay 10/10
Stayed 1 night in Jun 2023
Response from FRONT OFFICE on 8 Jul 2023
Dear Sam,Thank you so much for this magnificent rating 5 out of 5.We hope to welcome you soon again here at the Hilton Noumea Residences.Warmest regards,Günter / Front management team

10/10 Excellent

neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and Relaxing
We stayed in C Block which had been renovated. The Hilton has excellent views of the bay.
Stayed 10 nights in Jun 2023
Response from FRONT OFFICE on 2 Jul 2023
Dear guest,Thank you for taking the time to complete our online guest survey following your recent stay at Hilton Nouméa La Promenade Résidences. We are truly passionate about delivering exceptional guest experiences and we were very pleased to learn of your great satisfaction with our hotel's standard of service.Thank you once again for your time and we hope to have the pleasure of welcoming you back to Hilton Nouméa La Promenade Résidences.SERVICE RELATION CLIENT HILTON NOUMEA LA PROMENADE RESIDENCES

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023
Response from Front Office Team on 21 Jun 2023
Dear Mr Bull, thank you very much for the best score a hotel could get. That is amazing. We hope you are going to spend your next holiday again in New Caledonia and then hopefully again wit us :)With our warmest regards,Günter / Front desk

10/10 Excellent

Kristian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly place to stay and rooms for a family were perfect
Stayed 3 nights in May 2023
Response from FRONT DESK on 7 Jun 2023
Dear guest,Thank you for taking the time to complete our online guest survey following your recent stay at Hilton Nouméa La Promenade Résidences. We are truly passionate about delivering exceptional guest experiences and we were very pleased to learn of your great satisfaction with our hotel's standard of service.Thank you once again for your time and we hope to have the pleasure of welcoming you back to Hilton Nouméa La Promenade Résidences.SERVICE RELATION CLIENT HILTON NOUMEA LA PROMENADE RESIDENCES

10/10 Excellent

Glyn

Liked: Cleanliness, staff & service, property conditions & facilities
Value and location with great service.
We stayed in apartment, which had a fantastic ocean view over Anse Vasa bay and excellent balcony. While some renno work was going on, so not as quiet as we would have liked unfortunately this is still a great location, good value for money and spacious. However the customer service form the staff was a 10 out of 10 - super friendly, helpful & obliging, in particular Gunther. Thanks to the team for an enjoyalbe few nights.
Stayed 3 nights in May 2023
Response from FRONT DESK on 7 Jun 2023
Dear guest,Thank you for staying in our hotel and taking the time to post comments and evaluate your stay at Hilton Nouméa La Promenade Residences.Thank you for being part of the Hilton family, your continued patronage of Hilton is recognized and truly appreciated!We are glad to hear that you enjoyed your stay.We look forward to welcome you back in the future!

2/10 Terrible

Melissa

Travelled with group
We were at the property for 2 days and were told on arrival the pool has a leak so no swimming. We would have booked another property if this was the case. Also no swimming on beaches although we knew about that. However very disappointed and not worth the money
Stayed 1 night in May 2023
Response from SERVICE RELATION CLIENT HILTON NOUMEA LA PROMENADE on 1 Jun 2023
Dear guest,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are sorry we did not exceed your expectations.We are also sorry for the temporarily closed swimming pool. Indeed, we understand that this unforeseen event has an impact on your stay and we are working to resolve this problem as soon as possible.Of course, the swimming pool of our partner hotel remains open for our customers in the meantime.Hopefully we will have another opportunity to welcome you back the next time you are in New Caledonia.SERVICE RELATION CLIENT HILTON NOUMEA LA PROMENADE RESIDENCES

10/10 Excellent

Keita, Wollstonecraft

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room size was quite spacious and was comfortable enough to relax.
Stayed 3 nights in May 2023
Response from Front desk on 23 May 2023
Dear Keita,Thank you for taking the time to write about your recent stay here with us. We're happy to hear that you liked your stay at Hilton Nouméa La Promenade Residences.We look forward to welcome you back in the future!SERVICE RELATION CLIENT HILTON NOUMEA LA PROMENADE RESIDENCES

8/10 Good

Precious

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing views and our suite was very spacious with complete amenities including washing and dryer for swimsuits from pool 😊 Walking distance to everything too. Price is very affordable compared to the other hotels around 😉 Loved our stay except that swimming was not allowed on the beach due to shark attacks recently, not hotel fault though.
Stayed 3 nights in Apr 2023
Response from GG on 29 Apr 2023
Dear Precious,Thank you so much for your very nice review !Under the line, our pricing is indeed affordable, knowing that you can cook and do your laundry in our fully equiped apartments ! That safes a lot of money.We would be happy to welcome you again among us !Kind regards / GünterFront desk managing team

8/10 Good

David

Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in Apr 2023
Response from FRONT DESK on 7 Jun 2023
Thank you for taking the time to evaluate your recent stay here with us. We're happy to hear that you liked your stay at Hilton Nouméa La Promenade Residences.We look forward to welcome you back in the future!SERVICE RELATION CLIENT HILTON NOUMEA LA PROMENADE RESIDENCES

10/10 Excellent

Janel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great property in a good location.
Stayed 5 nights in Apr 2023
Response from Léna on 12 Apr 2023
Dear Janel,Thank you for taking the time to write about your recent stay here with us. We're happy to hear that you liked your stay at Hilton Nouméa La Promenade Residences.We look forward to welcome you back in the future!Best regards,SERVICE RELATION CLIENT HILTON NOUMEA LA PROMENADE RESIDENCES

10/10 Excellent

Grant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great views and generous size apartments. Good to see external refurbishment and painting underway.
Stayed 7 nights in Mar 2023
Response from SERVICE RELATION CLIENT on 19 Mar 2023
Dear valued customer,Thank you for taking the time to write about your recent stay here with us. We're happy to hear that you liked your stay at Hilton Nouméa La Promenade Residences.We look forward to welcome you back in the future!SERVICE RELATION CLIENT HILTON NOUMEA LA PROMENADE RESIDENCES

10/10 Excellent

Carolyn Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable, superb views, friendly helpful staff
Stayed 7 nights in Mar 2023
Response from SERVICE RELATION CLIENT on 19 Mar 2023
Dear valued customer,Thank you for taking the time to write about your recent stay here with us. We're happy to hear that you liked your stay at Hilton Nouméa La Promenade Residences.We look forward to welcome you back in the future!SERVICE RELATION CLIENT HILTON NOUMEA LA PROMENADE RESIDENCES

6/10 Okay

Jess

Business traveller, Travelled with partner
Liked: Staff & service
Staff were amazing and a real asset to the hotel! The hotel itself is very run down and in need of maintenance asap. Our aircon stopped working overnight and we had to turn it off and restart it. Fortunately this worked and it started again. Comfortable and a good spot but needs work asap to improve the overall feel.
Stayed 1 night in Mar 2023
Response from SERVICE RELATION CLIENT HILTON NOUMEA LA PROMENADE on 6 Mar 2023
Dear Jess,Thank you very much for your comment on our team! We are delighted to have welcomed you to our hotel.We are sorry to hear that you were not completely satisfied with our apartments. Your comments will help us improve our service.We hope to see you again !Best regards.

8/10 Good

Ravitesh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and the ocean view, friendly staff.
Stayed 8 nights in Feb 2023
Response from SERVICE RELATION CLIENT on 13 Feb 2023
Dear valued customer,Thank you for taking the time to write about your recent stay here with us. We're happy to hear that you liked your stay at Hilton Nouméa La Promenade Residences.We look forward to welcome you back in the future!SERVICE RELATION CLIENT HILTON NOUMEA LA PROMENADE RESIDENCES

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
No AirCon Rooms shouldn't be rented
The broken Air Con was replaced with portable units that were making over 50db noise in the bedroom (= impossible to sleep with them) so having to put on the heat, humidity, and the noisy street because the units were taped to the windows with plastic. Add the old and clunky kitchen, mildly mouldy showers and bathtub, aged sofa, and you get something very far from what you expect from a Hilton
Stayed 3 nights in Jan 2023
Response from SERVICE CLIENT on 9 Feb 2023
Dear valued customer,We are sorry to hear that you were not completely satisfied with our apartments. Your comments will help us improve our serviceWe hope to see you again in our hotelSERVICE RELATION CLIENT HILTON NOUMEA LA PROMENADE RESIDENCES

8/10 Good

Justin

Travelled with family
Liked: Property conditions & facilities, room comfort
Very good set up in middle of Ansa Vata.
We stayed an initial 7 nights then due to flight cancellation another 3 nights. They moved us no problem. The hotel needs some maintenance but i think that will come soon. The 3 bedroom unit we had was a great size and very comfortable.. The complex has many restaurants to choose from.
Stayed 7 nights in Jan 2023
Response from SERVICE CLIENT on 9 Feb 2023
Dear valued customer,Thank you for taking the time to write about your recent stay here with us. We're happy to hear that you liked your stay at Hilton Nouméa La Promenade Residences.We look forward to welcome you back in the future!SERVICE RELATION CLIENT HILTON NOUMEA LA PROMENADE RESIDENCES

6/10 Okay

Felipe

Travelled with family
Liked: Staff & service, room comfort
Stayed 10 nights in Dec 2022

8/10 Good

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time we’ve stayed here. Alway a great place to stay apartments are great, with plenty of dining options within easy walking distance. Staff are very helpful and friendly. Place itself is starting to look a little tired and could use a freshen up but it’s still great staying here. Views are fantastic overlooking the water.
Response from SERVICE CLIENT on 9 Feb 2023
Dear valued customer,Thank you for taking the time to write about your recent stay here with us. We're happy to hear that you liked your stay at Hilton Nouméa La Promenade Residences.We look forward to welcome you back in the future!SERVICE RELATION CLIENT HILTON NOUMEA LA PROMENADE RESIDENCES

8/10 Good

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
My partner and I stayed at the Hilton Noumea La Promenade Residences from 15-12-22 - 21-12-22 in a King One-Bedroom Apartment with Ocean view. I cannot fault the view or the location as both were stunning. We had some communication issues with the staff upon arrival around how our transfers were organised, however after showing them the emails that they were in the wrong this was resolved quickly. the room itself, whilst new was not in the condition one expects when staying at the Hilton. The wall mounted air conditioner was not working and a portable door mounted one was in the room, I had our shower nozzle snap mid shower, the hinge was falling off the cupboard and there were drainage issues with the sink. To the Hilton's credit as I bought these issues to their attention, they did fix them the next day and were apologetic and provided us with a free dinner in their restaurant. The breakfast buffet was fantastic and I cannot fault the food at all. Overall, I would be willing to stay there again and I am sure COVID has impacted their standard maintenance routine, however it was definitely looking and feeling a little bit tired.
Response from SERVICE CLIENT on 9 Feb 2023
Dear valued customer,We are sorry to hear that you were not completely satisfied with our apartments. Your comments will help us improve our serviceWe hope to see you again in our hotelSERVICE RELATION CLIENT HILTON NOUMEA LA PROMENADE RESIDENCES

6/10 Okay

Scott

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The whole place is very dated and not well maintained. We had stains on our sheets, threadbare pillow cases and broken air-conditioning which was replaced by portable units that weren't very effective. It is a good location though, and comfortable size for what you pay.
Response from Front desk on 4 Jan 2023
Dear Scott,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us in the future.SERVICE RELATION CLIENT HILTON NOUMEA LA PROMENADE RESIDENCES

6/10 Okay

Christine

8/10 Good

Lily

Travelled with family
Liked: Staff & service, amenities
Pleasant staff. Good breakfast.

6/10 Okay

E

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Disappointed
Was disappointed.
Stayed 4 nights in Nov 2022
Response from Reception Team on 11 Dec 2022
We are sorry to hear that you were not completely satisfied with our apartments. Your comments will help us improve our serviceWe hope to see you again in our hotel.

6/10 Okay

Emil, Provincetown

Travelled with partner
Disliked: Cleanliness
The front desk man was more than helpful with arranging our transportation, in and out from noumea. The room smelled extremely bad, the good thing was that we stayed just for the night and left early morning. We arrived late from Vanuatu and there wasn’t any food at the hotel after midnight. The room was okay, just the smell was too strong.
Response from FRONT DESK on 4 Dec 2022
Dear Emil,We are sorry to hear that you were not completely satisfied with our apartments. Your comments will help us improve our serviceWe hope to see you again in our hotelSERVICE RELATION CLIENT HILTON NOUMEA LA PROMENADE RESIDENCES

8/10 Good

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff (both at the concierge and around the property) were very friendly and helpful. The rooms are clean, I didn't feel the need to wash everything in the kitchen before I used it. The room we stayed in felt new and modern. The beds and pillows were confortable, the shower was great. Unfortunately our air conditioning didn't work very well in several rooms- they did bring a portable machine in that did a great job in the main room, but the bedrooms were still quite warm. Be aware- the kitchen is poorly stocked with cooking equipment. We had 2 pots, 2 knives and a few other implements. No frypan, tongs. Fine for making breakfast and lunch, not great for cooking dinner. The surrounding location is fantastic. The restaurants downstairs in the shopping complex are great. The Hilton restaurant was a bit "meh". Again, the staff were lovely, the food not so much. Easy walking to good beaches, there is a bus nearby to get into Noumea town centre, or local supermarkets. And the view is spectacular. Would I stay here again? Absolutely.
Response from FRONT DESK on 4 Dec 2022
Dear Megan,Thank you for staying in our hotel and taking the time to post comments and evaluate your stay at Hilton Nouméa La Promenade Residences.Thank you for being part of the Hilton family, your continued patronage of Hilton is recognized and truly appreciated!We are sorry to hear that you were not completely satisfied with your stay.Hopefully we will have another opportunity to welcome you back the next time you are in New Caledonia.Best regards,FRONT DESKHILTON LA PROMENADE RESIDENCES