Neuwied Holidays from £230

Very helpful staff, breakfast was available even though we left early in the morning. Very clean and tidy rooms

Very cold room, wouldn’t warm up. They forgot a drink on room service and when we checked out they could not give an itemised bill to see if we had been charged for it. Bathroom was not very private. Food good and bed comfortable but not clean, we brought our own sheet though.

Very friendly staff clean comfortable good value

It was all very friendly and convenient. (We took breakfast elsewhere as we have two little dogs)

Staff did not seem very happy or motivated. They were not looking to provide excellent service, just to impart information on what as possible/not possible and not ‘go the extra mile’ to create a happy customer experience. For example, the breakfast room was far too hot (multiple guests had complained of this) but senior staff were not prepared to make it cooler by opening doors/windows or turning on the air conditioning. There was no decaf coffee in the rooms and the receptionist could not provide any - this is a basic requirement in hotels. The receptionist offered to provide us with a phone number to order some ourselves! Unglaublich. The only two people who went out of their way to be helpful were two young members of staff, one female and one male, who looked as if they may have been new or temporary workers. The more senior staff were less helpful. The dining room was closed for an event on Friday 10/10 without warning or apology to hotel guests. This was very inconvenient.