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Reviews of Castello Orsini Hotel

5 out of 5
Castello Orsini Hotel
Via Aldo Bigelli snc, Nerola, Roma

Reviews

8.6

Excellent

Rating 10 - Excellent. 82 out of 146 reviews" "
Rating 8 - Good. 34 out of 146 reviews" "
Rating 6 - Okay. 20 out of 146 reviews" "
Rating 4 - Poor. 6 out of 146 reviews" "
Rating 2 - Terrible. 4 out of 146 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

6/10 Okay

CD, Boise, ID

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
The building itself was very cool. The furnishings need some thought and money put into them. The spaces could feel and be used so much better than they are so it's a bit disappointing. The amenities are not very clear. What is stated on the website was not mentioned or encouraged by the staff. We never did get the wifi to work. The staff was not rude, but not welcoming either. It's too bad because there is very little to do in the town below so the castle really should be an experience. The breakfast was very good. The dinner was just a bit above average, but not badly priced.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a castle! Beautiful views and very comfortable!
Stayed 2 nights in Aug 2019

10/10 Excellent

Giuseppe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded expectations!
Amazing! Castle exceeded our expectations. My family and I enjoyed two wonderful nights at the castle. Spent one day exploring the castle and the nearby village and the next day we went to Rome. Also, I had forgot my bag with passports and called the reception and they quickly found the bag with all contents intact. I am beyond grateful for the caring staff.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful castle. Had a wonderful experience during our stay. Would recommend
Stayed 1 night in Aug 2019

10/10 Excellent

Luigi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Jul 2019

10/10 Excellent

Mitch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Castle living
Staff was great but service was slow pool not working during hot season other than that really cool place to stay
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it everyone should go to Italy and see this place
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful castle experience!
Amazing opportunity to experience castle in a new way was warmly appreciated by our family even though we spent the night at the old villa next to the castle (where they have some rooms as well). The breakfast was great and served at the castle.
Stayed 1 night in Jun 2019

8/10 Good

Jannetta, USA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The castle was everything we hoped for! Furnished with tapestries and suits of armor. Circular stairway in our two-story tower room. Drinks on the terrace at sunset, views over the countryside. Nerola itself is quite small, but charming with its tiny streets and clinging-to-the-hillside houses. Only disappointment was that the pool was drained during our visit, which was also during the “El Infierno” heatwave.
Stayed 2 nights in Jun 2019

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a room here for three days as it offered a swimming pool and spa facilities including a massage centre. Firstly, access was difficult as the lift went to the second floor and reception was about 20 steps down on the first floor and our room was down even more stairs. The door to our room was not secure as the double-doors had previously been forced and the bolt no longer secured the second part of the door. There was a trip hazard of frayed carpet on the steps up to the bathroom. The shower comprised a shower attachment to the bath taps and there was mould around the bath. There was no internet connection on the wi-fi. The swimming pool was closed the day we arrived and we were told they did not know when it would reopen. The massage centre was closed because "they had two company bookings" whilst we were there. All our complaints were treated as a minor inconvenience by the staff. After two hours we decided to move on and cancelled the other two nights of our stay the first evening. To round things off, the evening meal was very poor.
Stayed 3 nights in Jun 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travel back in time ...
Well signposted from the main road Very friendly check-in Rooms: really are in a medieval castle, with thick stone walls, and a warren of passages to explore. You're free to wander around the castle, inside and out, and come upon surprising lounges with huge tableaux on the walls or garden terrasses near the pool. Our room was quite basic: no bedside table lamps, a leaky shower and very intermittant hot water supply. But catching the sunset over the castle walls and wandering down into the little village of Nerula at dusk made up for it. There is a reasonably priced restaurant in the castle but serves things like octopus carpaccio and didn't seem to have a kids menu or vegetarian options. The pizzeria in the village was bustling and we recognised a number of hotel guests there ... Breakfast was great: served in the old kitchens of the castle, there was a friendly atmosphere and a good choice. We were quite sorry to leave and wished we'd stayed another night.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What an amazing experience. I really felt transported back in time. The breakfast is very good with a lot of choice
Stayed 2 nights in Aug 2018

8/10 Good

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique experience
We stayed for one night and had an evening meal in the castle. Overall the stay was good, castle is impressive and a lovely experience. The evening meal and staff were very friendly and helpful, as was the reception Manager who kindly helped us with our cases. The breakfast was decent with a range of food choices, however, there were no hot food options when we went at 8.15am and they were still bringing out some food out. The only negative is that we are still waiting for the two cappuccinos we ordered at breakfast ☹️
Stayed 1 night in Aug 2018

6/10 Okay

David, Essex

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Panoramic views
Greatly located in the Italians hillside with miles of veiws from the balcony and poolside, Unfortunately this was the only enjoyment we were able to get from our 2 night stay due to several minor issues, firstly on arrival we were told the restaurant was closed due to a wedding party taking place, fair enough. So we headed to our room (which was impressive with its grand size and archways) went to shower before heading down the hill to the local village restaurant, unfortunately no hot water. Go to reception resets the boiler. 3 minutes of hot water and it cuts out again. 2 cold showers it is then. Return back from the village bar around 11 have a quick game of pool due to the wedding party still going. 12 o’clock back to the room and get to sleep.. 3 o’clock woken by extremely loud music vibrating though the room (enough to make cement fall from the bathroom ceiling) 3.40 complain at reception. Next morning complain to manager about water and last nights music. Head to Rome. Return around 10.30pm quickly pop to village reaturant again for dinner who very kindly made pizzas for us. Head back for shower and bed, freezing cold water again.!! Next morning check out, complain to a different member of staff. No compensation I.e letting the €8 pool bar tab go.
Stayed 2 nights in Jul 2018

10/10 Excellent

Annemarie, Calgary, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magical site, wonderful staff
We stayed only one night at the castle, but plan to return for more. The locationn is amazing and our experience in the Pronce’suite was above expectations. Pool and hot tub with amazing view were also adding to the magic of it all. The food was also exquisite. We would even return after day trips to Rome, the place is so nice, it would justify the commute. Very satisfied!
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

Disliked: Room comfort
Great views from a medieval castle
Fabulous castle with amazing views. Breakfast is excellent. Staff are very friendly and helpful. Rooms are basic . A very popular wedding venue so be aware weekends are extra busy . We only ate once at the Castle . Dinner was good at the beginning and then service and food deteriorated as the evening went on. Nerola has a small interesting old part but in the main is a small modern village with just one pizzeria/ trattoria ( very good food though) .
Stayed 3 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very unique hotel.. being able to stay in a castle was amazing. Great views and lots to explore around the castle itself.
Stayed 1 night in Jun 2018

8/10 Good

nerida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice escape
Loved the overall experience even though our room was in the Villa and not the castle itself. Double check to ensure a room in the castle itself.
Stayed 2 nights in May 2018

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying in a real castle..... Princess vibes!
Loved this place! It was a little difficult to drive through the town streets to get to but you will not be disappointed! We stayed here for only one night but the food was amazing and the breakfast was complementary. Staff was friendly and the grounds were just beautiful! We got some wine and sat out on the terrace. It was just like living in a real castle!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As Nike says... Just do it.
Although the pictures are misleading (pool is not as big as depicted, entrance bridge is not as big as depicted) due to clever camera angles I'm glad they did this otherwise I may have booked elsewhere and missed one of the best experiences I've ever had on my travels. The place and people are awesome and I'm going back. Food is fantastic as are the kitchen and wait staff. The area is perfect if you want to be out of town on top of a hill but only a 25-minute drive to Rome. It's not a luxury hotel by any means but it is as unique as you can get and I enjoyed it more than the 4 and 5 star places I normally stay at. I could go on but as Nike says... Just do it.
Stayed 5 nights in Oct 2017

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Castle Is the Best Deal and Great Experience
If you are looking for a magical castle stay for a great price if you are traveling into or out of Rome then consider the Castello Orsini. A few reasons this place is terrific: It is an over 1000 years old castle and has original 3 ft. thick walls of stone and incredible views of the surrounding olive groves. The breakfast is served in two beautiful castle rooms and is a buffet that rivals some of the best we have seen worldwide. It;s not carving stations etc. but great pastries and fresh fruit from the local orchards in Summer with perfectly prepared Cappuchinos and all the sliced meats, eggs and breads. The rooms vary and our first room in the newer section had TV issues and they upgraded us to the Tower Room which is incredibe. Swimming pool garden area and in house restaurant round out this gem. We will return!
Stayed 1 night in Jul 2017

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palace in the sky
This hotel treats you like a king the moment you enter . There are not enough words to explain .All I can stay is to see for yourself

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No shampoo
Everything good except no shampoo, very friendly staff

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Great Experience, but not 5-star
Castle itself is enchanting - explore at your leisure, although too many stairs to be accessible for patrons with mobility issues. Fabulous views. Even though we had booked a superior room with queen bed, they first tried to put us in a classic double - totally claustrophobia - then moved us to a superior with twins which we pushed together. Room was nicely decorated and had that medieval feel to it, but the maid was a disaster - mildew in the shower, exhaust fan clogged with lint, hair on the bedroom floor, etc. Bed was hard and so we remade it with the comforters under the bottom sheet. Only staff who speak English are in reception, if that is important to you. Hotel is not really suitable for seeing Rome as there is a 2-hr commute by car, train and 2 metro lines. Food in the restaurant for dinner was very good, friendly wait-staff, while breakfast is cold only with no fresh fruit but unlimited cappucino. The four dining rooms are actually one long room with 3 support arches. Never found the pool or fitness center, but opened the door to the spa and was not enticed by the musty aroma to explore further. The hotel will rent you a robe for 3 euros and slippers for 1 euro if you want to use the pool or spa facilities. The town is charming and there are a couple of decent trattorias within walking distance of the castle (down the hill), but the larger family one opposite the church is probably the best. Go for the experience and not the luxury, and you will not be disappointed.

10/10 Excellent

menahem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magical plays
One time in live was amazing the place view and everything else

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Allen, Nashville, USA

Disliked: Cleanliness, property conditions & facilities, room comfort
Nice castle bad hotel
The room we got didn't look anything like the ones on your site. Castle is nice, but stay away from restaurant. We had to clean the pool before using it. It's a good place to take a tour but not to stay. The shower is so small you can barely move your arms. Hotel needs update.

10/10 Excellent

Laurie, Toronto, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EVERYTHING YOU WOULD THINK A CASTLE STAY WOULD BE
Castello Orsini is a castle. Fantastically maintained and unbelievable comfortable. The room we stayed in was huge, the bathroom had a jacuzzi tub and it had a large TV. We ate at the restaurant which was FABULOUS!!It has a pool which came in handy as Italy is hot at this time of year.The staff couldn't be more helpful and knowledgeable.

10/10 Excellent

Steven, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Great place in a magnificent setting. The castle was really great and in good condition. We stayed in a suite which was excellent. Service could have been better but overall it was a great place and easy to find. Scenery on the drive up was also good.

6/10 Okay

Elle, London

Liked: Staff & service
Disliked: Property conditions & facilities
Lovely views, VERY expensive extras
The staff of the hotel were charming and helpful. The views from the rooms and the gardens were incredible and the rooms itself were what you would expect from a stay in a castle. The food and drinks however were the most expensive I have seen in Europe- 10 euros for a slice of toast with cheese on top! This marred the experience slightly as we were left with a hefty bill at the end of our stay!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most Memorable Night in Europe
This hotel was beautiful. Its far enough from Rome to give a perfect taste of the Italian countryside, yet close enough for an easy airport ride and enjoying the Roman sites. This castle exhudes character. The addition of the hotel to the building did not take away from its wonder, but rather the beauty that already existed in the building was embraced into the business. From the rooms to the grounds, the breakfast to the front desk....this place is a attraction of its own, and for us, ranks right up with the colliseum and forum in the memories we brought home.

8/10 Good

curtiss mull

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Out of the way country stay
The 5 star rating is in my opinion not accurate, more like a 4 star. The pool needs work , noone was available to help with the sauna( Ifigured out how to turn it on. Our original room was cramped and in need of some upgrade, with a small cramped bathroom. I asked for a change of room and was given a much better room in another building. The castle is interesting, 1000 years old with great views ot the countryside. I think it is most suited for small meetings and weddings since it is isolated. I thought the dinner was overpriced comparing to other properties at which we have stayed on this and other trips

4/10 Poor

Silvia, Roma

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Assolutamente non all'altezza delle aspettative, se si pensa ad un hotel a 5*. A parte il fatto di avere le camere in un castello e molte al di fuori di esso (consiglio di leggere attentamente le informazioni sulla loro ubicazione prima della prenotazione) non ha alcunché dei servizi dei 5*. La nostra stanza era molto piccola, con un arredamento arrangiato e un nauseante odore di fogna che proveniva dal bagno, olezzo che si è diffuso in tutta la camera durante la notte, nonostante la porta chiusa, e non ci ha consentito di dormire serenamente. Il minibar sfornito in parte di ciò che avrebbe dovuto contenere e con gli avanzi di cibo di ospiti precedenti (e non mi soffermo sullo loro avanzato stato di deperimento). L'asse del water rotto e la mancanze del bidet, sostituito da piccoli getti d'acqua all'interno del water stesso (igenico?!). Il ristorante non disponibile per via di un evento privato e la piscina inerdetta dalla pioggia. Personale cortese e disponibile, ma la struttura non ci è sembrata affatto confortevole.
Stayed 1 night in Sep 2020

8/10 Good

Roxana, Roma

Travelled with family
Liked: Cleanliness, staff & service, amenities
Noi siamo contenti, la camera era quella che abbiamo scelto. La vista mozzafiato, piscina e campagna
Stayed 1 night in Sep 2020

10/10 Excellent

renzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Positivo
Sito da visitare, tuffo nella atoria con il comfort moderno. Bella esperienza da vivere in coppia o in famiglia !!!
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Stayed 1 night in Sep 2020

6/10 Okay

ivan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location si ristorante no 👎
Location da favola , tutto suggestivo , cortesia massima di tutto il personale . Io lavorerei sul ristorante e sulle colazioni , attese infinite e qualità molto bassa .Da un cinque stelle mi aspetterei molto di più . Per il resto tutto perfetto 👌
Stayed 1 night in Aug 2020

6/10 Okay

Ombretta, Latina

Travelled with family
Disliked: Cleanliness
Nel complesso gradevole ma poca attenzione per i particolari e per la pulizia
Stayed 2 nights in Aug 2020

8/10 Good

alberto

Travelled with family
Liked: Room comfort
Sodisfatta
Il castello e bellissimo panorama bellissimo forse vorrebbero curati alquni dettagli tipo rinnovare i bagni ma per il resto lo consiglierei a tutti adulti bambini coppie
Stayed 2 nights in Aug 2020

10/10 Excellent

Stefy, Roma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tutto come era stato descritto, ottimo trattamento, personale attento ad ogni esigenza, stanza pulita e confortevole.
Stayed 2 nights in Aug 2020

2/10 Terrible

Cinzia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Castello stupendo anche se l'adattamento ad albergo spesso è da filmetto di qualche regista americano (ignorante). Camera piccola e scomoda non certo all'altezza del prezzo, servizio pessimo, ristorante che di elevato aveva solo il prezzo. Personale scortese e Ignorante, forse non sanno neppure dove si trovano ne' in che contesto.
Stayed 4 nights in Dec 2019

10/10 Excellent

Maria, Palermo

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Location favolosa.. Personale professionale e molto gentile. Ci ritorneremo sicuramente
Stayed 1 night in Nov 2019

8/10 Good

Polyanna

Liked: Room comfort
Disliked: Cleanliness
Bom, mas podia ser melhor
O castelo é lindo, entretanto muito mal conservado e com muitas áreas sujas, nos passou uma sensação de desleixo. Lembre de não levar muitas malas pq ninguém vai te ajudar com elas e o acesso para alguns quadros é um tanto difícil. Chegamos num dia em que havia um casamento no hotel e não conseguimos nem jantar no hotel.
Stayed 1 night in Oct 2019

6/10 Okay

Ilaria

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2019