4 outdoor pools, pool loungers

Reviews of Vila Do Mar Natal

4 out of 5
Vila Do Mar Natal
Via Costeira 4233, Parque das Dunas, Natal, RN

Reviews

7.6

Good

Rating 10 - Excellent. 212 out of 786 reviews" "
Rating 8 - Good. 327 out of 786 reviews" "
Rating 6 - Okay. 141 out of 786 reviews" "
Rating 4 - Poor. 68 out of 786 reviews" "
Rating 2 - Terrible. 38 out of 786 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Paulo Roberto

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing Stay in a Beachfront Hotel
1. Raw experience/value: Our stay left much to be desired. Location was excellent, with easy access to the beach and a beautiful swimming pool area, but overall experience was far from satisfactory. The lack of assistance during our late-night check-in, especially considering we had a toddler with us, was disappointing. Additionally, the room we were given was a long 4-minute walk from the entrance, which was inconvenient for us and our little one. 2.Cost/Benefit: At CAD 300 per night, including breakfast, we expected a higher quality experience. Unfortunately, the breakfast was a huge letdown, with barely any food available, which is particularly disappointing given Brazil's reputation for delightful hotel breakfasts. The room itself felt outdated, with old air conditioners, a rusty fridge, and an aged bathroom with a non-functional hot tub. Considering the cost, we did not feel like we received good value for our money. 3. A short story involving my experience: During our stay, we looked forward to enjoying a refreshing beverage by the pool after a day at the beach. To our delight, we discovered a beer machine near the swimming pool area. Sadly, this was one of the few positive experiences during our time at this hotel. In the morning, when we were eager to start our day with a hearty breakfast, we were met with a nearly empty buffet. Disheartened, we ended up leaving the hotel without breakfast, feeling that our expensive stay had not lived up to our expectations.
Stayed 1 night in Apr 2023

8/10 Good

roque

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the view is great
Stayed 12 nights in Jan 2023
Response from Lívia on 7 Apr 2023
Thank you very much for the review!

8/10 Good

Talita

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Bom custo benefício
Boa estadia, alimentação boa tambem. Quartos com tamanho bom para família! Só falta funcionários, percebe-se que os funcionários estão sobrecarregados executando várias funções ao mesmo tempo. A estrutura do hotel é boa, mas acaba deixando a desejar na limpeza geral.
Stayed 7 nights in Jul 2021
Response from Lívia on 7 Apr 2023
Muito obrigada pela avaliação, Talita!

10/10 Excellent

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2021
Response from Lívia on 7 Apr 2023
Muito obrigada por sua avaliação!

2/10 Terrible

José Ángel

Stayed 4 nights in Oct 2020

6/10 Okay

Piorro

Travelled with group
Disliked: Amenities, property conditions & facilities
The facility it’s to old and the food It’s the same every day and I found the Cucaracha is my room😏
Stayed 5 nights in Jan 2020
Response from Auxiliar de Reservas on 21 Jan 2020
Olá! Lamentamos que não tenha ficado satisfeito com nossos serviços, lhe asseguramos que estaremos trabalhando muito para melhorar ainda mais nossos serviços. Esperamos o retorno de vocês em nosso hotel para que possamos desfazer essa má impressão que ficou sobre nosso hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Auxiliar de Reservas on 5 Dec 2019
Olá! Agradecemos sua avaliação. Ficamos muito felizes em saber que você dedicou parte do seu tempo para avaliar nosso hotel. Esperamos seu retorno sem falta!

4/10 Poor

Jorge A S

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Reasonable
Wonderfull structure, but the maid service(check in, check out, room service) and organization lunch leave a lot to be desired
Stayed 2 nights in Apr 2019

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice suites in front of a beautiful beach
We stayed one night. Our suite 272 was perfect and quiet. Beach is beautiful but with big waves. Swimming pools are nice but overcrowded by the visitors who come only for a day use. Going for a dinner we heard a loud noise which could disturb the units close by. Our unit was far away. We loved our stay and we got on Hotels come a very good price.
Stayed 1 night in Dec 2018
Response from Marina Barreto on 19 Dec 2018
Olá, agradecemos por sua avaliação, saiba que estaremos trabalhando muito para melhorar ainda mais nossos serviços. Atenciosamente.

6/10 Okay

Brad

Liked: Cleanliness, staff & service, room comfort
The WiFi is very patchy and poor.
Stayed 3 nights in Sep 2017
Response from Fabio Muniz on 6 Oct 2017
Holle Brad, Thank you for evaluating us

4/10 Poor

Demi

Disliked: Cleanliness, staff & service, property conditions & facilities
Food poisoning, dirt, costly....... Keep clear!
Our honeymoon was ruined by this hotel. Very unclean, poorly kept, got food poisoning from the buffet that sits for hours. Rain poured loudly onto out balcony due to fauly guttering. Spa is poor, no vegetarian food and everything is very expensive. Seriously not worth your money!
Response from Fabio Muniz on 2 May 2017
We would like to apologize for the inconvenience during your stay, we are already working on improvements. Thank you again on behalf of our entire team.

8/10 Good

John, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great swim pools by the beach
Despite a slow start due to our expedia booking was not in the hotel system (luckily they were not sold out) I'm happy with my stay. Vila do Mar is one of the oldest hotel on Via Costeira built in the 80's . Rooms are good size and clean. All of them have ocean view. You need to ask for a key to use room's safety box. The hotel is by the beach and has 4 great pools. My booking included 1 meal which we chose dinner, I would not recommend to get all meals included so you can enjoy the region culinary .

8/10 Good

Ernesto olivera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
World Cup Bliss
We stayed here during the World Cup and couldn't have had a better experience. It was a bit far away from Ponta Negra but we had no trouble getting taxis to and from there. The hotel staff was incredibly helpful Would definitely recommend staying here.

6/10 Okay

Nick, Canada

Connect to Ocean
Stayed 3 days at the beginning of World Cup. Good hotel to experience the coast at a reasonable price.

8/10 Good

Chris, Lansing, Michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ocean view, tranquility, and isolation
If you get an ocean view room, it will not disappoint. Overall, the facilities were clean, and most important, the WiFi worked. The glaring drawback is that this resort is off of the main road running north of Natal, close to Ponta Negra, and is thus very isolated. Beyond other nearby resorts, you will not within walking distance to any restaurants or stores. Should you desire isolation and the constant sound of the rough ocean, this is your place.

8/10 Good

Fredburgram

Liked: Cleanliness, staff & service, room comfort
Great escape
Stayed here for just a couple of days during our World Cup trip and had a great time. The location is a little bit out of town but that is compensated for by the great views of the ocean and the sand dunes. Room was small but perfectly functional and clean. Staff friendly and helpful. Great experience.

4/10 Poor

Lise, toronto

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
horrible
My paper\reservation said luxury room !! what a joke,,,,the room had no clock\ alarm clock, no hot water, the bed only had a tiny sheet no cover, air conditioning had no control and it rattle so loud !! it's either you freeze or turn it off and you can't breath too hot. when it broke down after 2 days they did not want to fix it ! I had to yell and bring my stuff in the lobby and laydown on the cough,,, for them to give me another room! you just touch the phone you are charged, weather or not you got connection!! and they don't tell you either,,, even when someone calls you, or even if it's in town,,,, 2 people called me, they never gave me my messages. you try to speak your best Portuguese no one cares or helps you, only when they found out I was Canadian then they tried to help me and understand. (they thought I was American) and there are NO activities and no entertainments,,, nothing!! I will never ever go there again!!

6/10 Okay

Deecepiece

Liked: Cleanliness, staff & service, room comfort
One night only
We only stayed at Hotel Vila do Mar for one night. We saw that the normal price for a night at the hotel is much more than what we paid, and I can't say I would have paid full price for a night's stay here. The place is under construction, so maybe things will be better by their World Cup deadline. The room was nice, although the floor could be redone and the tv had broken buttons. The hot water on the shower was a little tricky to work, but got the job done. We woke up at 7a to the sound of a jackhammer outside our window. That was great .... Otherwise, good food, right on the beach, nice pool area.

4/10 Poor

mmgra

Liked: Staff & service
Disliked: Room comfort
Excellent Location, Poor Rooms
I was there for couple of days end of February during a business trip. The location is unique, half way from the Punta Preta restaurants and the old city of Natal. The beach, the palms, the sand are amazing. It's simply a postcard location! The hotel is a bit old, the rooms need to be refurbished. They seems quite clean anyway. The service is very good, people there is very friendly and try to help. The meals are ok, nothing special.

8/10 Good

MiamiTraveler

Liked: Cleanliness, staff & service
Nice hotel
First the bad - you can clearly see from the beach side that the hotel is older and needs painting. The rooms are small but comfortable enough. Now the good - the other amenities are great though! Every single room has an ocean front view, the staff is very friendly, the food is delicious and one of the pools faces the ocean. I would definitely recommend this hotel to anyone who wants to spend a great time in this beautiful city.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
under construction-needs work
insulted that the charge $R2/day for a lock to the room safe and the slider didn't lock!

2/10 Terrible

Natal

Disliked: Cleanliness, staff & service, room comfort
Hotel Under Renovation
I just arrived back from a week trip in Natal, a beautiful, calm, relaxing part of the world lined with tranquil beaches. Originally I booked the Villa Do Mar for the week, but I retracted my want for the stay there after arriving and seeing the hotel empty and under construction. Unfortunately the hotel on the beach went years without maintenance; elevators not working, cracks in walls, falling paint from walls. Reminded me a little too much of the beach version of the shining. My rate was $77 a day, but would have risen to $97 per day after WIFI charges, which I require. The front desk was not so welcoming, and realized quickly that I was not satisfied. They asked if I would prefer a better room on the semi finished side of the hotel after my requesting a credit. The hotel has immense potential for being a pleasant resort to stay at in Natal. Its location is on the oceanfront, so no travel is required to relax in the sun on the beach. However, traveling a few miles to get to the main road where shops, restaurants and bars line the streets is required. I later booked at the Holiday Inn Express, nearby. Requires a short walk to the beach each day, but worth the exercise. Villa Do Mar has great potential, but for now stay clear.

8/10 Good

David, Midland, Texas

Liked: Cleanliness, staff & service, room comfort
Hotel is right on the ocean, but not near anything. It is away from restaurants, shopping, and other attractions. One really needs to have a rental car when staying at this hotel. Staff was friendly and some spoke English. On check out, hotel tried to get me to pay even though I had a prepaid reservation. This held up getting to the airport for an early morning flight. When this happened, they would only speak Portuguese to me, but fully understood the English I was speaking. Hotel is under major renovation and parts look like a war zone. To get to the hotel restaurant, one has to walk outside - which is okay unless it is raining. Beach is very narrow at this hotel.

2/10 Terrible

Magdalena, New York

Disliked: Property conditions & facilities
Food Poisoning
We were intoxicated with food. We only ate at the hotel and they did not take any responsability for our sickness. I do not recommend this hotel. Even thougth in the photos the hotel did not seem that bad it was far away from the restaurants and downtown. The beach was not that good. DO NOT BOOK THIS HOTEL FOR YOUR VACATIONS.

8/10 Good

Enzzo Felipe Da Costa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Jonatha

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

José Edílson

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Insatisfeito
Infelizmente não foi boa! O ar condicionado muito ruim e o café da .manhã muito fraco
Stayed 3 nights in Nov 2023

8/10 Good

Nathan

Stayed 3 nights in Oct 2023

2/10 Terrible

Pedro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Péssimo
Péssimo hotel, refeições fracas, instalações descuidadas e sujas, piscinas muito sujas, recepção sem atendimento adequado
Stayed 3 nights in Oct 2023

6/10 Okay

Nohammad Augusto

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
FALTA DE LIMPEZA
o hotel amplo, area aquatica boa, mas o que realmente deixa a desejar é a limpeza em geral, seja dos quartos ou das areas sociais. Falta de recreadores e atrativos noturnos.
Stayed 4 nights in Oct 2023

8/10 Good

Jussara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

4/10 Poor

ALVAREZ K A

Stayed 1 night in Sep 2023

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Andreani

Stayed 2 nights in Sep 2023
Response from Lucas on 21 Sept 2023
Obrigado pela avaliação.

6/10 Okay

Anyelle

Liked: Staff & service, room comfort
Para comer e beber, vale.
Alimentação e bebidas são boas , apesar de não ter uma pessoa preparando os drinks. Mas as bebidas são a vontade e com variedades. O quarto é confortável e bem grande. Achamos a área da piscina muito próxima a área de alimentação tudo muito perto. E os R$20 cobrados na diária do estacionamento não achei muito justo.
Stayed 2 nights in Sep 2023
Response from Lucas on 21 Sept 2023
Olá, obrigado pela avaliação. Estamos sempre tentando melhorar e sua avaliação é muito importante. Aguadamos você em breve novamente.

6/10 Okay

Elenilson dos santos Alve

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Lucas on 21 Sept 2023
Obrigado pela avaliação. Te aguardamos em breve novamente.

2/10 Terrible

Ana c n Cavalcante

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Não gostei porque lá não tem copo descartável, vc tem que andar com o caneca debaixo do braço, o café da manhã fraco de verdade, a única coisa boa lá foi o conforto do quarto muito confortável e limpo, o almoço e jantar muito bom, o ambiente agradável, agora a questão de vc ter que andar com o copo debaixo do braço é osso, nunca tinha visto isso na minha vida
Stayed 2 nights in Sep 2023

8/10 Good

Ana Paula

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quarto espaçoso, decoração bonita! Ficamos no quarto para até 6 pessoas e as camas de casal são enormes, confortáveis. Funcionários atenciosos na recepção. Bom acesso a praia e piscinas com bom tamanho.
Stayed 1 night in Aug 2023
Response from Lucas on 21 Sept 2023
Ficamos felizes com a sua avaliação. Te aguardamos em breve novamente!

10/10 Excellent

teresa c de m

Stayed 2 nights in Aug 2023
Response from Lucas on 21 Sept 2023
Obrigado pela avaliação. Te aguardamos em breve novamente!

10/10 Excellent

Charles Andrye

Stayed 1 night in Aug 2023
Response from Lucas on 21 Sept 2023
Obrigado pela avaliação. Te aguardamos em breve novamente!

10/10 Excellent

Givalclayton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar perfeito
Lugar incrível para criançada.
Stayed 1 night in Jul 2023
Response from Lívia on 16 Jul 2023
Olá! Que bom que gostou!

10/10 Excellent

MATEUS J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dentro as expectativas, foi ótimo. Não tem como exigir muito pelo preço barato que é pago, o hotel tem uma proposta diferente dos resort´s com All Inclusive, pois une preço baixo à uma estrutura de hotel impecável, com ótimas piscinas e bons quartos, espaçosos. Quanto à comida, realmente o cardápio não muda tanto, mas como destaquei anteriormente, pelo preço que pagamos, não podemos exigir o mesmo padrão de outros hoteis que vendem esse tipo de serviço com um valor mais caro.
Stayed 3 nights in Jun 2023
Response from Lívia Rocha on 2 Jul 2023
Olá! Ficamos muito felizes que tenha aproveitado. Nossa proposta é oferecermos o melhor serviço dentro do economico.

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Lívia on 2 Jul 2023
Olá! Que bom que gostou

10/10 Excellent

Paola Manuela

Stayed 3 nights in Jan 2023
Response from Lívia on 7 Apr 2023
Muito Obrigada pela avaliação, Paola!

4/10 Poor

Felipe

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Péssimo.
Péssimo. Começando pela recepção, se é que podemos chamar de recepção, parece mais um balcão de serviços. A “recepção” é na área de lazer do hotel, sem acessibilidade, sem conforto e desorganizada. Não há acessibilidade no hotel. Os quartos são distantes de tudo e com péssimo acesso (muitas escadas e sem elevadores). Apesar dos quartos terem sido reformados, as demais áreas do hotel tem aspecto velho e sujo. O “all inclusive” é terrível, desorganizado e sujo. Não prezam pela qualidade em nada. Piscinas sujas, inclusive não tomamos banho. A área de lazer uma verdadeira bagunça. Pior estadia que já fiz em toda vida.
Stayed 1 night in Jan 2023
Response from Lívia on 7 Apr 2023
Olá, Felipe. Sentimos muito pelo inconveniente. Todo o hotel possui rampas e preza pela acessibilidade, possuindo, inclusive, quartos adaptados. O hotel é extenso devido a todos os quartos possuírem vista para mar. Nossa área de lazer e piscinas são limpas diariamente, vamos verificar o ocorrido. Agradecemos pela avaliação e buscamos sempre melhorar!

4/10 Poor

MARKSUELL

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2023
Response from Lívia on 7 Apr 2023
Agradecemos pela avaliação! Gostaríamos de saber um pouco mais sobre sua estadia, para que, assim, possamos melhorar!

10/10 Excellent

Lara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adorei a experiência no hotel, bem localizado e com uma vista maravilhosa. Além do atendimento ser excelente. A praia não se usa muito devido a maré ser forte e violenta, mas dá para curtir as piscinas e alguns passeios proporcionados pelo próprio hotel. Quanto a alimentação, possui bastante variedade e sustentabilidade com seus copos para não se utilizar copo descartável. Minha irmã é vegetariana e não faltou opção para ela. Com toda certeza retornarei ao hotel. Acho que só poderia deixar um rapaz fazendo os drinks todo o período nos fds ou nos períodos mais movimentos do hotel, para que não seja preciso o hóspede fazer pois nem todos sabem fazer. Tirando isso foi tudo perfeito e recomendo demais.
Stayed 3 nights in Dec 2022

2/10 Terrible

weslei

Disliked: Cleanliness, staff & service, room comfort
Pessimo
Pessimo hotel, comida horrivel, cafe da manha o pior, nao vale a pena, copos plastico nao sao limpos idem pratos, talheres, bebidas pessima qualidade sem higiene, mesmo se fosse o mais barato de todos da vila costeira, nao valeria a pena, querem turismo massivo em.detrimento da qualidade. Uma pena. Nao recomendo
Stayed 4 nights in Dec 2022
Response from Lívia on 7 Apr 2023
Olá! Sentimos muito pelo inconveniente. Em nosso site, disponibilizamos fotos e os horários do buffet, sentimos muito que não tenha suprido suas expectativas. Ademais, vamos verificar o ocorrido com os patos e talheres, pois são higienizados regularmente. Agradecemos pela avaliação e trabalhamos sempre para melhorar sua estadia!

8/10 Good

Fernando

Stayed 2 nights in Dec 2022
Response from Lívia on 7 Apr 2023
Agradecemos sua avalição, Fernando!