Loved the location of the resort with an entire stretch of beach. Facilities were great however service needs a lot more improvement. Turndown service was arranged everyday however there is inconsistence in the service and there was one night when the bed was only half turned down which really surprised us. We had an early departure flight and when we went to the Reception the night before departure to settle our bill, the lady was very impatient and unhelpful; the bill did not show our departure car charge so we requested for her to revise the bill so we can have the final amount for settlement. Instead of assisting, she gave an exasperated expression and told us to "just come back in the morning".
Amenities were also lacking in the room; apart from shampoo, conditioner and body foam, there is no other amenities one expects at a resort of such standing. We had to request for toothbrush and toothpaste to be sent to us. Also, they mentioned they have DVDs for loan and when we were shown to our room we were informed that they will send us a DVD player since our room did not come with one installed. It was not delivered the first night and when we requested for it the second night, we were told that the office is closed and they do not have access to the DVD players though they will arrange for it to be sent the next day. Again, that was not delivered.
For those craving complete self-rejuvenation, Aleenta Resort and Spa is truly unbeatable. Located right on the beach, just …More
The location and the setting is quiet and peaceful and close enough to the airport to be convenient. Generally a good place for the price. Food not particularly good, service slow and not responsive unless you are a VIP group of Russians or Chinese. As an American, I was treated as far less important.
Some of the staff are amazingly proactive, and helpful. The beach was dramatically beautiful and the pool well positioned on the edge of the beach. I stayed there for 5 days on my own and was very happy.
We had a great stay here. The location is a bit isolated, but we had motorcycles, so that wasn't a big problem for us. We only stayed one night, but I think that if we stayed longer, we would get a little bored since it is so isolated. Staff is very friendly and the surroundings were beautiful!
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