- Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY unhappy with this resort and Orbitz. Due to a flight delay of 4 hours (and sitting IN THE PLANE for 3 hours) caused by extreme weather, we could not make our connecting flight to Nassau and there were no other flights to take that day. Our 3 day trip had to be canceled but, in spite of these unforeseen circumstances, the Meliá has refused to refund ANY of our expenses. The airline refunded the entire amount of our “non refundable” tickets, but the Meliá will not. They consider this a CANCELLATION CHARGE and Orbitz is not honoring their Vacation Waiver that we purchased. Extremely dissatisfied with this entire situation and will be posting negative reviews everywhere for both Orbitz and the Meliá.