Ratings based on 2,346 Verified Reviews

3.5 out of 5
73% of guests recommend
3.7 Room cleanliness
4.0 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Hillside, NJ

Excellent food and entertainment!

Posted 19-Aug-2017
We could not ask for more! We would like to come back soon, but can't afford it.
3 out of 5
Recommended
for Everyone
by A verified traveller from chesapeake virginia

Breezes.

Posted 19-Aug-2017
Very good resort. I will return. Good food and entertaining. Beautiful beaches and great transportation to and from.
3 out of 5
by A verified traveller from New Jersey

Nice hotel close to beach

Posted 17-Aug-2017
Wonderful experience many water activities were included as well as rock climbing and trapeze. The resort was all inclusive and close to the beach. We enjoyed the shows and the beautiful view.
2 out of 5
by A verified traveller

Posted 17-Aug-2017
The hotel staff was very friendly and the food was good but the facilities is old and needs some serious upgrades.
3 out of 5
by A verified traveller from New york

Beautiful beach . Hotel is disappointing

Posted 14-Aug-2017
Hotel needs updaiting ! We stayed 6 nights they don't change bed sheets . Lots of mosquitoes. We got bitten badly . No room service . Pool was dirty . Beach is well maintained and beautiful.
4 out of 5
Recommended
for Everyone
by A verified traveller from las vegas

Great stay all around

Posted 14-Aug-2017
Our second time staying. The only issue I didn't care for was the comfort of the room. The bed was hard and the pillows were lacking. Otherwise great people from check in , to the bartenders and the amazing lady who cleaned our room daily
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Aug-2017
It was overall great food was great view was great beach was great.
1 out of 5
by A verified traveller from providence RI

Disappointed

Posted 10-Aug-2017
We walk into the hotel and during check in they tried to give us two twin beds instead of the king we payed for. She was rude but gave us what we asked for once we complained. There was no AC it was sooooo hot we would shower and sweat in seconds. Our room was mediocre and didn't look very clean. Dinner options were minimal. (Only 1 restaurant) Cockaroches outside by the lunch tables. The worst of all was that whenever we'd ask for drinks or coffee we would get nothing but sighs and eye rolls. It got to the point we didn't even want to ask for drinks because they were all so annoyed. The hotel is outdated and they didn't fix the AC problem for days. Guests were literally crying for refunds. We ended up getting a refund and stayed at the Bahamar up the street. I was just happy to get out of that nightmare hotel.
2 out of 5
by A verified traveller from RI

Posted 10-Aug-2017
They had no ac, hotel was outdated, flies were sitting on our burgers while they were being prepared. This place was overpriced for sure. I would not go back.
2 out of 5
by A verified traveller

Close to the beach, that's it

Posted 08-Aug-2017
Pros: Close to the beach.
Cons: Rooms, service, cleanliness, food. Strange sewer type smells in certain areas of the resort.
Location: Steps to the beach from first floor rooms, snorkeling, free shuttle to Grand Hyatt casino.
I read negative reviews before I booked the hotel, but decided to give it a try. I'll start from check in, which was slow and took 45 minutes. We were given no iinstructions or info about meals, etc. The rooms are VERY dated, Ive stayed a lot of places and this by far is the dirtiest and most worn out room I've been in. We had no top sheets, only a dirty comforter as blankets. There were no washcloths available for the room until the 4th night of our stay. We had a room on the bottom floor with a sliding door that led to the pool. The door was impossible to open and the curtains were moldy. The air conditioning was broken the first 3 nights of our stay (the entire resort) and it was 95 degrees. We were offered a refund, but we had no idea where we would go and since I'd booked through Expedia I wouldn't receive an instant refund, and the staff told me it would mess up our flights since they were booked as a package. The food is adequate, a good selection of salad bar items, but nothing special for the main dishes and it was practically the same each night. Desserts were mostly what tasted like frozen cakes. Service is mediocre at best at the buffet. The midnight buffet is simply leftovers from lunch and dinner. The specialty restaurants are only open on certain days and the menu is limited. With all of that having been said, we were on the bottom floor and literally steps from the beach- awesome location. Overall, I'd rate the hotel as a 2 star at best, its location 5 star.