This is the most disappointing place I have ever stayed at. Apart from the facelift the hostel could use (ex. mould on the shower curtains and in the bathroom, not sure when the pools were cleaned last, general maintenance) the staff we dealt with were apathetic, unorganized and not helpful (it was difficult to get a straight answer from them about anything). Good location and you can meet some cool people but the staff and all the issues just killed the vibe for me. I would not recommend.
Some examples of issues we ran into:
-I booked 2 beds in a mixed dorm room and the lady at the front desk told me I booked them in an all female room. She told me that the system was having issues and next time I should make sure it was put into the system properly... She then turned to another employee and told them that they need to pay more attention as they booked our room wrong in the system.
-We bought tickets for dinner. We were told to come between 630 and 8. We got there at 715 and chef told us dinner is done and to come back the next night. The next day we asked what is on the menu and got told that chef is not cooking dinner that night...
-We got charged an extra $50 US to upgrade to a single room on top of what we already paid plus the price difference of the 2 rooms. We were put in a mildewy basement. Not even AC remote or soap dispenser worked.
-Bring your own lock though they say you can rent/purchase one for $10. They either don't have them or they don't work.