Gazebo

Reviews of Red Roof Inn PLUS+ Nashville Fairgrounds

2.5 out of 5
Red Roof Inn PLUS+ Nashville Fairgrounds
4271 Sidco Dr, Nashville, TN

Reviews

6.8
Rating 10 - Excellent. 156 out of 652 reviews" "
Rating 8 - Good. 167 out of 652 reviews" "
Rating 6 - Okay. 143 out of 652 reviews" "
Rating 4 - Poor. 93 out of 652 reviews" "
Rating 2 - Terrible. 93 out of 652 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jordan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice, let us check in a little early!
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Jordan,We are pleased to hear that you found our staff accommodating and friendly during your stay. Should you have any further feedback or require assistance in the future, please do not hesitate to contact us.

2/10 Terrible

Jaden

Disliked: Cleanliness, staff & service, property conditions & facilities
I was grouped waking in here with my girl friends. I want a refund.
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Jaden,We're sorry to hear about your experience. Please reach out to our management team directly to discuss your concerns further. Thank you for sharing your feedback with us.

6/10 Okay

Angela

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Manager on 4 Apr 2024
Hello Angela, We appreciate you choosing our hotel for your stay! Should you have any additional feedback to share about your experience, please feel free to reach out to us directly. We hope to welcome you back soon for an even better stay!

2/10 Terrible

Rylee

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The only thing good about this hotel was the gentleman at the front desk. I wish I’d gotten his name
Stayed 3 nights in Mar 2024
Response from Manager on 22 Mar 2024
Hello Rylee, We appreciate your kind words about our front desk staff. Should you have any future inquiries or feedback, please feel free to reach out to us directly through our contact information provided on our website.

6/10 Okay

Angela

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Manager on 9 Mar 2024
Hello Angela,We're sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us directly with any specific feedback you'd like to share so we can address any concerns.

2/10 Terrible

Jaquelin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was okay I guess. It was at a decent distance from downtown but the hotel is not that good. Dirty, extremely noisy. The lady at desk might have been having a bad day because she was kind of rude to us and some other guests who were in front of us. I would not stay here again.
Stayed 1 night in Feb 2024
Response from Manager on 1 Mar 2024
Hello Jaquelin, We regret to hear about the issues you faced during your stay and apologize for any inconvenience caused. Your feedback is valuable, and I will ensure your comments are shared with the relevant team members for their attention. Please feel free to reach out to our management team directly to further address your concerns.

6/10 Okay

Mandy

Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
Hello Mandy,We value your stay and feedback. Please feel free to contact us with any further details to improve your experience next time.

2/10 Terrible

Macy

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on 8 Feb 2024
Hello Macy, We're sorry to hear that you did not have a satisfactory experience during your stay. We would appreciate it if you could reach out to us directly to discuss any specific issues or concerns you may have had. We value your feedback and would like to address any deficiencies.

10/10 Excellent

Angellina

Liked: Cleanliness, staff & service
Everything was great
Stayed 1 night in Feb 2024
Response from Manager on 6 Feb 2024
Hello Angellina,Thank you for sharing your positive experience with us! We are thrilled to hear that everything went well during your stay. We always strive to provide exceptional service and it's great to know that we met your expectations. Should you have any future travel plans, we would be delighted to welcome you back.

10/10 Excellent

Aqeel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 23 Jan 2024
Hello Aqeel,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience with us. Our team strives to provide exceptional service and we are thrilled that we met your expectations. We hope to have the opportunity to welcome you back in the future for another enjoyable stay.

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Manager on 1 Feb 2024
Dear Guest, We're sorry to hear that your stay fell short of your expectations. Please reach out to us directly so that we may address any specific concerns you may have had during your time with us. We value your feedback and hope to have the opportunity to improve your experience in the future.

2/10 Terrible

April

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 15 Dec 2023
Hello April, We're sorry to hear that your experience at our hotel didn't meet your expectations. We encourage you to reach out to us directly with any specific feedback you may have so that we can address the issues and improve our services. We value your input and would appreciate the opportunity to make it right.

10/10 Excellent

Patricia

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so friendly and helpful.
Stayed 1 night in Dec 2023
Response from Manager on 8 Dec 2023
Hello Patricia,Thank you so much for your kind words! We're thrilled to hear that our staff provided friendly and helpful service during your stay. We pride ourselves on ensuring that our guests feel welcome and well-assisted throughout their time with us. We appreciate your feedback and hope to welcome you back in the future for another enjoyable experience.

2/10 Terrible

Shadan

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The most sketchiest hotel I ever stayed at. Worst decision ever.
Stayed 2 nights in Sep 2023
Response from Manager on 30 Nov 2023
Hello Shadan, We're sorry to hear that your experience didn't meet your expectations. Our team strives to provide a comfortable stay for all guests. If you have any specific concerns, please feel free to reach out to our management team directly.

10/10 Excellent

ruby

Stayed 1 night in Nov 2023
Response from Manager on 19 Dec 2023
Hello ruby,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. Should you ever need anything in the future, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

8/10 Good

Rachel, Raytown

Liked: Staff & service
The employees were all nice.
Stayed 2 nights in Nov 2023
Response from Manager on 29 Nov 2023
Hello Rachel,We appreciate your kind words about our friendly staff. It's great to hear that they made your stay pleasant. We value your feedback and hope to welcome you back in the future for another positive experience at our hotel.

10/10 Excellent

Zuhair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 21 Nov 2023
Hello Zuhair,Thank you for taking the time to share your experience with us. We appreciate your feedback and are delighted to hear that you enjoyed your stay with us. We strive to provide exceptional service to all our guests and we are glad we met your expectations. We look forward to welcoming you back in the future for another remarkable stay.

8/10 Good

Hollie

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The upgraded room was clean. The beds were comfortable. Perfectly fine for a nights stay.
Stayed 1 night in Nov 2023
Response from Manager on 18 Nov 2023
Hello Hollie,Thank you for taking the time to share your feedback with us. We're glad to hear that you found your upgraded room clean and the beds comfortable during your stay. It's always our goal to provide a pleasant experience for our guests. If there is anything else you would like to share or need assistance with, please feel free to contact our management team directly.

10/10 Excellent

Penny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Manager on 17 Nov 2023
Hello Penny,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

4/10 Poor

Jason

Stayed 2 nights in Oct 2023
Response from Manager on 9 Nov 2023
Hello Jason,Thank you for taking the time to share your feedback with us. We appreciate your positive rating. If there is anything we can do to further enhance your future experiences, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for an even more enjoyable stay.

8/10 Good

Jason

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 2 Nov 2023
Hello Jason,We appreciate you taking the time to share your feedback with us. We regret to learn that your stay did not meet your expectations. Your comments will be shared with the relevant teams for review. We apologize for any inconvenience caused and hope to have the opportunity to welcome you back in the future for a better experience.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not a good choice when I booked this cheap room.
Very dirty. Floors didn’t look like they were cleaned in a long time - towel was black when used to stand on it after showering. Also looks like they never cleaned behind the bathroom door or behind the toilet. Sheets had stains Mini refrigerator didnt work. Staff was very friendly and very nice.
Stayed 1 night in Oct 2023
Response from Manager on 1 Nov 2023
Dear Guest, Thank you for sharing your feedback with us. We appreciate your kind words about our friendly staff. We apologize if the cleanliness of your room did not meet your expectations. We will definitely pass your comments along to our Housekeeping team for further review. We appreciate your valuable input and will use it to improve our services.

2/10 Terrible

Bobby

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy and shady people everywhere .
Stayed 1 night in Oct 2023
Response from Manager on 26 Oct 2023
Hello Bobby, We apologize for any inconvenience you may have experienced. Please provide more details so we can address and resolve the issues you encountered.

2/10 Terrible

Franklin

Travelled with pets, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived at the property to check in I was greeted by a bag of unidentified material at the visitor check in counter. The bag was located at the center where a customer would normally check in. The bag appeared to be a trash bag. The contents of the bag weren’t visible so I avoided moving the bag. After checking in I was going to grab a bite to eat at the restaurant next door only to find the front desk service associate asleep at the desk. The breakfast included consisted of nature valley granola bars,one flavor: honey oat, coffee and juice. On the third day of my stay I went out to adventure and came upon a construction crew at the property setting up staging/ scaffolding with no PPE, no signs anywhere. They were operating noisy power tools in total disregard of their surrounding area. But wait there’s more. On August 20, 2023 I was leaving my room in the a.m. only to find a man loitering next to the garbage disposal container. He was idle with a broom and dust pan in hand just gazing in my direction. I’m glad to possess the ability to defend myself, otherwise I would be in fear of leaving my room. Up the street past the business, I forgot the name: something to do with escaping room; anyways the fence protecting the land from a freeway invasion appeared assaulted by power tools and trampled. Overall this isn’t the worst or best experience Encountered in my travel/ vacation.I have been to third world countries with similar circumstances.
Stayed 4 nights in Oct 2023
Response from Manager on 28 Oct 2023
Hello Franklin,We apologize for the inconvenience you experienced during your stay. We will address these issues with our team and work towards improving our services. Thank you for bringing this to our attention.

6/10 Okay

Haley

Stayed 1 night in Oct 2023
Response from Manager on 14 Nov 2023
Hello Haley, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We encourage you to reach out to our management team directly to discuss your concerns further.

10/10 Excellent

Clarence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Manager on 26 Oct 2023
Hello Clarence,Thank you so much for your amazing rating! We are thrilled to hear that you had such a fantastic experience with us. We hope to welcome you back soon!

6/10 Okay

Thomas

Liked: Staff & service
It was a place sleep.
Stayed 1 night in Oct 2023
Response from Manager on 21 Oct 2023
Hello Thomas, We're sorry to hear that your experience at our hotel was not up to your expectations. We appreciate your feedback and will strive to improve in the future.

6/10 Okay

Jacki

Travelled with family
.
Stayed 2 nights in Oct 2023
Response from Manager on 20 Oct 2023
Hello Jacki, We apologize for any inconvenience you may have experienced during your stay. Please contact our customer service department for further assistance.

8/10 Good

Jack

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 20 Oct 2023
Hello Jack,Thank you for your review! We appreciate the positive feedback.

8/10 Good

Jorge

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 17 Oct 2023
Hello Jorge,Thank you for your feedback! We appreciate your positive rating and hope to welcome you back again soon.

2/10 Terrible

Amairani

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 28 Oct 2023
Hello Amairani,We apologize for the poor experience you had during your stay. Please provide more details so we can address your concerns and ensure it doesn't happen again.

10/10 Excellent

scott, stamping Ground

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Oct 2023
Response from Manager on 10 Oct 2023
Hi Scott,I am happy to learn that we met your expectations with our fclean accommodations. We are incredibly happy that your stay was comfortable, and we hope to see you again soon!

8/10 Good

JaSean

Stayed 5 nights in Oct 2023
Response from Manager on 10 Oct 2023
Hello JaSean,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 Okay

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
One night stay on a personal business trip. Hotel is located directly adjacent to the interstate, and it was very noisy on the third floor so we moved to the first floor which seemed a little more quiet because of a retaining wall between hotel and the highway.
Stayed 1 night in Oct 2023
Response from Manager on 7 Oct 2023
Hi Jeff,Thank you for being a guest with us and taking the time to share. We are sorry to hear that you experienced some road noise. We appreciate your feedback as we use this in our continuous efforts to meet the many different needs of our guests. Please keep us in mind for a future stay the next time you are in the area.

6/10 Okay

Carol

Disliked: Cleanliness, staff & service
Uncomfortable
It was very uncomfortable with a man next door to us sitting outside the entire time and cooking on a grill. Alot of people hanging around the back door partying, not what we expected at all
Stayed 1 night in Sep 2023
Response from Manager on 5 Oct 2023
Hi Carol,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests’ expectations. We hope you will give us a chance to redeem ourselves in the future.

2/10 Terrible

Celena

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on 4 Oct 2023
Hello Celena, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 Good

Jayden

Liked: Cleanliness, staff & service, property conditions & facilities
The service was good and while the room was decent the bed was abysmal and miserable to sleep on. But that is about my only complaint the area is quite most of the time
Stayed 3 nights in Sep 2023
Response from Manager on 3 Oct 2023
Hi Jayden,Thank you for being a guest with us and sharing your experience. We are glad to learn you enjoyed your overall stay with us. However, we are sorry for your disappointment with the condition of our accommodation and bed was abysmal, and we will share your comments appropriately. Thank you again for your feedback, and we look forward to your next visit.

8/10 Good

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good for the price, no issues.
Stayed 1 night in Sep 2023
Response from Manager on 3 Oct 2023
Hello Ben,It means so much to have earned your business. We appreciate the feedback regarding our price. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

6/10 Okay

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Devorine Red Roof Management on 27 Sept 2023
Thank you for rating your recent stay, Jennifer. Red Roof values you as our guest and welcome your 3/5 score. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing Red Roof Inn PLUS+ Nashville Fairgrounds. We hope we have the opportunity to see you again in the future.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

6/10 Okay

Hayden

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Lots of chaos going on in surrounding rooms. Decently clean. Staff super friendly and helpful though. Poor location.
Stayed 2 nights in Sep 2023
Response from Manager on 28 Sept 2023
Hello Hayden ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

4/10 Poor

Lance

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The room was fine except for the fact that the door wasn't plum. There was an open gaps in the door which flying bugs came through.
Stayed 2 nights in Sep 2023
Response from Manager on 26 Sept 2023
Hello Lance ,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

sana

Terrible
Stayed 2 nights in Sep 2023
Response from Manager on 24 Sept 2023
Hello sana,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

6/10 Okay

Sapna

Travelled with family
Stayed 3 nights in Sep 2023
Response from Manager on 22 Sept 2023
Hello Sapna,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
Pleasantly upgraded and clean for the price. The bed was comfortable and the bathroom was nicely updated and clean.
Stayed 1 night in Sep 2023
Response from Manager on 18 Sept 2023
Dear Guest,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our bed and your comments about our price. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

4/10 Poor

Alycia

Travelled with group
Disliked: Amenities, property conditions & facilities
The staff was nice. The room was dirty. Hair was on the suppose to be clean towels, more than one towel. The floor was dirty. And lastly there was a roach crawling on the wall. It was a TERRIBLE hotel!!
Stayed 2 nights in Sep 2023
Response from Manager on 19 Sept 2023
Hello Alycia ,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excellent

Barbara

Liked: Cleanliness, amenities, property conditions & facilities
It was a great stay. Everything I needed was convenient to my destination which was Creave Hall Church of Christ. I could come and go as I needed that week!
Stayed 3 nights in Jul 2023
Response from Manager on 19 Sept 2023
Hi Barbara,Thank you for sharing how you have enjoyed our friendly hospitality and accommodations. I am thrilled to know we have met your expectations and to know our location worked well for your plans. We are incredibly happy to learn that your stay was so peaceful, and we hope to see you again.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
decent location but hotel needed a good clean
smelled of smoke. although the nice front desk lady offered new room but smaller beds so i stayed in my initial room. left door open for a bit to air it out as best as I could. The TV didnt work. The floor needed mopping.
Stayed 2 nights in Sep 2023
Response from Manager on 13 Sept 2023
Dear Guest,Know that your voice is of tremendous importance to us and we value your comments about our front desk and room. We hope to see you again to deliver you with a 5 star experience.

2/10 Terrible

Ravalika

Travelled with family, Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cockroaches in the room and smoke smell all around the property. Very worst experience. Definitely not a place for non smokers and family
Stayed 2 nights in Sep 2023
Response from Manager on 10 Sept 2023
Hello Ravalika,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

8/10 Good

Shasta

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Manager on 12 Sept 2023
Hello Shasta,It was our privilege to earn your business and we hope to host you again on your next trip.

4/10 Poor

Ryan

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The constant noise from floors above, roof work taking place, and noise from some garage or plant across the street made it difficult to sleep. In addition I witnessed at least one drug deal and potential drug use while only using the room to sleep in at night. Thankfully there was a recommendation to dead bolt the door for safety, not that I needed that reminder but it helped me know how safe I should feel. I’m grateful my vehicle didn’t get broken into. The term house keeping should be used loosely. The floors were dirty, the sheets and pillow cases were stained, and the shower was in need of desperate repair. I don’t recommend this place and will avoid it next time I’m in Nashville. Spend the extra for a more convenient hotel with none of the crap I mentioned previously.
Stayed 3 nights in Sep 2023
Response from Manager on 7 Sept 2023
Hello Ryan, We value your feedback and as we transition through the renovation process, comments like yours will help us to grow and improve. I am very sorry to hear of the miscommunication and inconveniences that you experienced in this regard. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.