Nice and small
I had some difficulties checking in: I needed an explanation why they had charged me an extra $200 on check-in and one staff member spoke to me with a raised voice and kept interrupting. All of the other staff were very pleasant and helpful. The room, though not as big as we usually get, was adequate and very clean. The hotel is being renovated, and will soon have breakfast available.
Comment from Hotel Management
19-Jun-2017 by Manager, Hotel Management
Thank you for your taking the time to share with us your recent experience at our hotel. It's disheartening to hear that you encountered such a difficult situation due to an error, of no fault of your own and especially disappointed to learn that the situation was not then handled promptly and professionally. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.