Ratings based on 389 Verified Reviews

2.8 out of 5
50% of guests recommend
3.1 Room cleanliness
3.3 Service & staff
3.0 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller

Still Under Construction

Posted 10-Feb-2017
Hotel is currently undergoing renovations. Office is crammed into one of the hotel's rooms adjoining the under-construction lobby, and much of their scant parking lot is taken with construction equipment. Once we got into the room and got the heat going, things were ok. That they didn't already have some base level of heat going for a reserved room when the night was going to be below freezing was a little off-putting. But, it was fairly inexpensive, and the room was clean enough.
2out of 5
by A verified traveller from Birmingham, AL

A few things Missing!

Posted 11-Dec-2016
Pros: The bed.
Cons: Hair Dryer Please!!! Internet Please!!!
Location: We were there for a specific concert at Lipscomb University.
There was no hair dryer. There was no internet connection even though they said there was. The bed was great. Even though it is right on the interstate it was quiet.
Comment from Hotel Management
21-Dec-2016 by Guest Relations Manager, Hotel Management
Dear LDi, I apologize for the setback you experienced following your stay here in our hotel. Please know that your satisfaction is very important to us, please do call our front desk for your requests and concerns. I regret however that the wifi issue is not an area that we can address within our team. Our ISP was informed and they fixed the problem promptly. We hope to serve you again
2out of 5
by A verified traveller

Not good

Posted 09-Dec-2016
Just not a good place to stay loud dirty staff not friendly
Comment from Hotel Management
19-Dec-2016 by Guest Relations Manager, Hotel Management
Dear guest, I regret that you were displeased with your experience following your stay here in our hotel. Your comment on the status of clean and the level of noise will be forwarded to our management for reference, this will surely be addressed accordingly.
1out of 5
by A verified traveller from US

Recently remodeled means under construction

Posted 16-Nov-2016
Staff very unfriendly. Treated my family as if we were a burden when we asked for additional pillows and linens for bathing. They were out of pillows and we went to the local Walmart to purchase our own. Floors were so dirty that our socks were black. No breakfast since under construction so that was a negative. I would have stayed somewhere else had I known but I arrived late in the evening with a small child.
Comment from Hotel Management
19-Dec-2016 by Guest Relations Manager, Hotel Management
Dear Amanda, Thanks so much for your time in completing our survey. We appreciate your time in bringing your concerns to our attention. I assure you that your feedback will not go unnoticed. We will do our best to make your next visit a better experience. Kind regards.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Nov-2016
Hotel was fine. I would stay there again...........................................
Comment from Hotel Management
19-Dec-2016 by Guest Relations Manager, Hotel Management
Dear guest, Thank you for letting us know that you had a fine stay here in our hotel Please know that your positive feedback is an accomplishment for our hotel. It was a pleasure knowing that you will visit us again.
3out of 5
by A verified traveller

Nice Updated Room / not much hospitality

Posted 28-Oct-2016 on Hotels
Room was decent for Nashville prices but the maid service left a lot to be desired. 3 nights and they never made the bed. Nice updated rooms though. I was satisfied but it coulda been a little better.
Comment from Hotel Management
12-Nov-2016 by General Manager, Hotel Management
Dear guest, Thank you for sharing your assessment, we are happy to hear how we could serve you better on your next visit. I assure you that your feedback will be used as reference as we continue to strive to provide our guests the best experience.
1out of 5
by A verified traveller from US

Noisy from nearby interstate road noise. Not as ad

Posted 20-Oct-2016
Location: Location is terrible nothing can be done to change that
extra small rooms, terrible place to stay. Would notreccomend to anyone.
Comment from Hotel Management
22-Dec-2016 by Guest Relation Manager, Hotel Management
we want to express our deep thanks to you for choosing to stay with us. On the other hand, please accept our apologies for not being able to impress you with our room and our location. We are hoping and looking forward to serve you better next time.
2out of 5
by A verified traveller

Don't do it! So many better choices. Dump!

Posted 16-Oct-2016
Will never stay here again. Felt uncomfortable the whole stay. Rooms are old and bed cover was stained. Who knows with what! If I hadnt faced losing my room rent fee I would have moved. Lesson learned.
Comment from Hotel Management
22-Dec-2016 by Guest Relation Manager, Hotel Management
We are so thankful that you have been one of our guest. But it is frustrating to have fallen short in pleasing you with the our bed and our rooms. We are hoping to have another chance someday to serve you even more satisfactorily.
3out of 5
by A verified traveller

Posted 13-Oct-2016 on Hotels
Hotel seems sketchy. Much prayer needed when staying there to be sure of surroundings.
3out of 5
by A verified traveller

Posted 12-Oct-2016 on Hotels
The room was reasonably priced for Nashville. It is quite a way south of town but not bad distance for some of the attractions on the SW side and in Franklin. The area was noisy (immediately adjacent to Interstate highway but was surprisingly quiet. The AC worked well and the bed was comfortable. TV was a little confusing at first but ok once the remote was figured out.