Ratings based on 248 Verified Reviews

2.8 out of 5
41% of guests recommend
3.0 Room cleanliness
3.4 Service & staff
2.9 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
2out of 5
by A verified traveller

Not recommended

Posted 15-Mar-2017
Pros: Wifi and breakfest where decent
Cons: Showers weren't not properly caulked had mold in the crack witch came out when I showered.
First things first, they are remodeling and adding on. The person had bit attitude when I questioned him about the construction going, said they would be continuing into next year and that the should stop at 6 p.m. more like 7:30 to 8p.m. When I stayed someone was up at 7 am going through and banging on doors waking ( most likely a or the construction crew) people up. Got little to no sleep. All I really ask in a a hotel a reasonable clean room bed and bath. Bed was fine a few stains on the top sheets but overall reasonable clean the bathroom at first glance looks clean but once I stepped inside the I could smell something was sure what it was till I took a shower. Get halfway through when I realize mold is coming out of the cracks of the the tub.You might have a better experience I did but I really can't recommend staying here even for the price.
Comment from Hotel Management
20-Mar-2017 by Nash Desai, Hotel Management
Respected Steve, I truly regret the experience you had at the quality inn. This is not the standard of operations here and being under renovation should not be an excuse to fail your expectations. I have shared your feedback with our staff and we have instructed the work crew as well to be mindful of noise and working hours. We hope you will give us another chance and let us serve you in the future. Please let me know if I can help in any other way.
1out of 5
by A verified traveller from franklin tn

Gross

Posted 03-Feb-2017
Black mold in shower, hole in wall, stains on couch, comforter and towels. Nothing about this place was quality.
Comment from Hotel Management
20-Mar-2017 by Nash Desai, Hotel Management
Respected Guest, Thank you for your feedback. We will use it in training of our staff and renovation team. Please let us know id we can help with anything else. Thank you,
5out of 5
Recommended
for Everyone
by A verified traveller from Tampa, FL

Super close to everything we needed!

Posted 23-Jan-2017
Pros: EVERYTHING!
Cons: Maybe some extra weather stripping along the borders of the doors, but other than that it was great.
Location: 10 minutes of less from Franklin. 40 from Nashville. You can find local eateries easily. Plenty of music and bars. Awesome views for pictures.
Rooms were recently updated. Your feet didn't turn black in minutes after being barefoot. The free breakfast and coffee along with other condiments were sensational! I had some great chats with who seemed to be the owner. Big fan of Mixed Martial Arts and self-improvement of body training. My guests and I had an amazing time. It's close to a lot of really excellent franchise eateries as well as some mom and pop places. The lobby had magnificent prices on food and drink during the day, and it was easy to find. Very quiet. Every thing was as comfortable and well placed as the local 4-5 stars which were triple the price. Super happy with our stay! The queen sized beds were hard to get out of because of their excellent coziness. And, if you're a traveling gamer... the televisions in the rooms are superb.
Comment from Hotel Management
20-Mar-2017 by Nash Desai, Hotel Management
Respected Don, We are very pleased that you enjoyed your stay. Your positive feedback is very important in assuring our staff of their good work and to keep on improving. We hope we will have the pleasure of serving you on your next visit to Franklin, TN. Please let us know if we can help in any other form. Thank you,
1out of 5
by A verified traveller from A

Posted 24-Dec-2016
Needs a lot of work and update. Paper thin bath towels. You definitely get what you pay for and even that was too much. Would never stay here again.
Comment from Hotel Management
26-Dec-2016 by N Desai, Hotel Management
Respected Guest, We are turly sorry that you have had a less than excellent experience at the Quality Inn. We will consider your feedback in our improvement plans. We hope you will stay with us after renovation is completed. Thank you,
1out of 5
by A verified traveller from Troy, United States of America

Staff/breakfast great, hotel a PIT

Posted 08-Nov-2016
Location: Jack and Jameson's Smokehouse aas awesome
My husband refused to check in when we 1st parked. Can't believe expedia would even book that place! I'll admit the breakfast was decent but they had ONE employee running breakfast bar and front desk both. She was amazing.
Comment from Hotel Management
26-Dec-2016 by N Desai, Hotel Management
Respected Doreen, I would like to apologize to you for failing to meet your expectations. As you saw we are in the middle of major renovation and working to make improvements to the hotel and services we provide. We hope you will give us another chance in your future stay. Thank You,
1out of 5
by A verified traveller

It would be nice to close hotel while tearing down

Posted 19-Oct-2016 on Hotels
It would have been nice to know this property was being torn down. Terrible experience.
Comment from Hotel Management
05-Jan-2017 by General Manager, Hotel Management
Respected Guest, We are very sorry that you had to face the inconvenience while staying at quality Inn. We do try to make every effort to inform all our guest about our renovation. We will improve on our efforts to better inform every guest. Thank you, Nash Desai
3out of 5
by A verified traveller

Posted 10-Oct-2016 on Hotels
All motel is in process of full renovation, so it's kind of dirty around - definitely not worth the price they charge. Good breakfast, nice front desk clerk.
3out of 5
by A verified traveller

This traveller left a rating score only Posted 03-Oct-2016 on Hotels
5out of 5
Recommended
for Everyone
by A verified traveller from b

Very clean room

Posted 29-Sep-2016
Very satisfied with room. Very clean and worth the money we played.
Comment from Hotel Management
26-Dec-2016 by N Desai, Hotel Management
Dear Brittney, Thank you for your honest feedback. We really appreciate you taking time and sharing your experience with others. We hope to serve you on your next visit to franklin. Thank you,
1out of 5
by A verified traveller from alabaster,al

Major construction does not feel safe

Posted 19-Sep-2016 on Orbitz
Website said "some" co,struction. The place is being gutted!! I did not feel safe leaving my stuff in the room or car. Location is very hard to get in and out of without having to go down and take a u turn.
Comment from Hotel Management
26-Dec-2016 by N Desai, Hotel Management
Respected Nunya, I apologize for the inconvenience the construction caused you during your stay. We are working very hard to make improvements to the quality inn. We hope you will give us another chance when we have complet d our renovation. Thank you