Ratings based on 1,003 Verified Reviews

4.3 out of 5
85% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3out of 5
Recommended
for Everyone
by A verified traveller from Nashville, TN

Money Stolen by Cleaning Crew

Posted 18-Feb-2017
Oh, my. My experience at the Loews is typically pleasant. The front of house staffers are always pleasant. However, this time, someone in the cleaning crew got me and they got me good. Mid-afternoon (3pm) I called the front desk when I returned and noticed the cleaning ladies skipped my room. The front desk sent someone up after I left out, again. When I returned 8 hours later, there were six empty White Castle boxes sprawled across my entryway (I don't eat WC and these boxes weren't mine). I fully expected to find a fat stranger squatting in my hotel room. I opened the door slowly, walked in and checked my bathroom and space for another person and that's when unnoticed it. My room was a mess. It was in a state of disrepair. Then I noticed the money I left on the desk for housekeeping had been taken. Strange considering that my "house" hadn't been "kept" -- my room was in a condition worse than when I left the room mid-afternoon. I ran down to the front desk and filed a report with "the head of security." Long story short, I never got my money back. The report was a farce because nobody on the security team followed up with me after several people claimed they would. Weird experience. Freaked me out. I felt unsafe because I had been robbed. Housekeeping entered my room under specific directions and took what they wanted without providing the intended service. Yikes. Lowes Vanderbilt Hotel, do better.
5out of 5
Recommended
for Everyone
by A verified traveller from Fresno CA

First time in Nashville

Posted 24-Jan-2017
Pros: The location was great, and the restaurant and bar were amazing. I am vegetarian, and there were quite a lot of healthy veggie options.
Cons: My check-in, as explained above... and the room service didn't have as many options as I thought.
Location: Great restaurant called The Row, which has live music... Also easy to catch Uber to go to Broadway to see the honky tonks and the Johnny Cash museum
I came to stay here due to a conference... I found the hotel very nice and walking distance to quite a few good restaurants. The staff were very friendly, the rooms were great, as was the shower. Only thing I would improve is that I had to wait 2 hours to check in. I was sent to the bar, where I spent quite a bit waiting for the room. Would have been a nice gesture since the wait was so long to get a complimentary drink or appetizer... Something since I did arrive at check-in time.
Comment from Hotel Management
07-Feb-2017 by Tony, GM, Hotel Management
Thank you for taking the time to leave such a detailed review following your recent conference here at Loews Vanderbilt. We appreciate your compliments to our convenient location, friendly team members and guest room features. While we are delighted it did not impact your overall stay, we sincerely apologize for the delay you experienced at check-in. We do hope to have you back again in the near future.
5out of 5
Recommended
for Everyone
by A verified traveller from AZ

Exceptional hotel near Vanderbilt U

Posted 21-Jan-2017
Over the top service: addressed every need quickly and respectfully with enthusiasm and graciousness. Clean, bright, atmosohere; can feel both energetic and relaxing, as appropriate and needed. We have stayed here numerous times over the last four years, and these excellent qualities are consistent across the board. Our first choice for every visit!
Comment from Hotel Management
07-Feb-2017 by Tony, GM, Hotel Management
First and foremost, thank you for your loyalty to Loews Vanderbilt through all these years. We're happy to hear our atmosphere and consistent customer service keep you coming back time and time again. We look forward to welcoming you back again soon.
5out of 5
Recommended
for Everyone
by A verified traveller from M

Excellent Hotel!

Posted 20-Jan-2017
We loved our stay. The staff was extremely friendly and helpful. This will be where we stay each time we return to Nashville!
Comment from Hotel Management
07-Feb-2017 by Tony, GM, Hotel Management
Thank you for your review, Kara. We're delighted to hear you plan to return to Loews Vanderbilt any time you return to Nashville and appreciate your compliments to our outstanding staff. See you next time!
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Jan-2017
By far the quietest hotel room I have ever stayed in!
Comment from Hotel Management
07-Feb-2017 by Tony, GM, Hotel Management
Thank you for your review. We're delighted to read you found your guest room to be the quietest you'e ever stayed in and hope to have you back again in the future.
3out of 5
Recommended
for Everyone
by A verified traveller from KY

The hotel rooms are small and slightly outdated.

Posted 09-Jan-2017
The staff there are extremely polite and helpful. It was a pleasant stay.
Comment from Hotel Management
07-Feb-2017 by Tony, GM, Hotel Management
Thank you for taking the time to leave your feedback. We are happy to hear your overall stay was pleasant and appreciate your compliments to our polite and helpful staff. We hope to welcome you back in the future.
5out of 5
Recommended
for Everyone
by A verified traveller

Close enough to downtown parties!

Posted 03-Jan-2017
Everyone in Nashville is SO friendly! The hotel was beautiful and the room service was very fast!!! Our bed was super comfy!!! Overall great place!!!
Comment from Hotel Management
07-Feb-2017 by Tony, GM, Hotel Management
Thank you for your review. We're happy to see a perfect rating following your recent stay and appreciate your compliments to our beautiful hotel, quick room-service and comfortable beds. We hope to welcome you back again soon.
4out of 5
Recommended
for Everyone
by A verified traveller

Great location, friendly staff, good hotel bar

Posted 18-Dec-2016
Overall the hotel is fantastic. The breakfast was wonderful, the staff super helpful and friendly. Tyler gave us several restaurant recommendations that were killer. Barcelona, Bar Luca, Old Glory, Crying Wolf, and The Tavern for more casual fare. The room was spacious and ample. Finding an old fake fingernail on the bathroom counter, not so much, and when we checked in at 4 p.m. there were a ton of food containers outside doorways as well as trays of used toiletries outside of rooms. Not the best welcome but overall a beautiful hotel. Would stay again for sure.
Comment from Hotel Management
10-Jan-2017 by Tony, GM, Hotel Management
Thank you so much for taking the time to share your experience with us. We are so pleased that you were able to enjoy many of the amenities that our hotel and neighborhood has to offer and had an overall great experience. Please accept our sincere apologies for the lapses in housekeeping service that you experienced. We obviously failed to deliver the quality of service we work so hard to achieve and appreciate you bringing this to our attention. We hope to have you back for a true Loews Vanderbilt experience.
1out of 5
by A verified traveller

Very disappointing stay

Posted 10-Dec-2016
Pros: Nice decor
Cons: Service! Uncoordinated and unprofessional. Also it felt very uncomfortable that they tried to fob off a lower level room to us without copping to it
When we checked in they tried to downgrade our room without telling us even though we had pre-paid for a luxury room. After checking in we confirmed and found it was not what we'd ordered and paid for. Only then did they honor what we had paid for. That felt sloppy at best, dishonest at worst. The bed lights in the room did not work and we asked for someone to fix; they never came. We asked for more tea bags which did not come after an hour so we cancelled the order bc we wanted to go to bed then someone came to deliver the tea a full two hours later after we'd gone to bed. The room was very noisy over West End Avenue. Not a good location for light sleepers as the street noise is quite loud.
Comment from Hotel Management
10-Jan-2017 by Tony, GM, Hotel Management
First and foremost, I would like to take the opportunity to thank you for leaving such a detailed review. While it is always wonderful to hear of the amazing experiences of our guests it is absolutely imperative that we learn of our shortcomings so that we are able to improve. Reading of the challenges you faced is truly disheartening to read and we sincerely apologies for the experiences you faced. Please accept my heartfelt apologies for the impression you left our hotel with. I have personally addressed your opportunities with the appropriate leaders at the hotel as a training module. We do hope you will one day allow us the opportunity to regain your trust and confidence and return for a true Loews Vanderbilt experience.
4out of 5
Recommended
for Everyone
by A verified traveller

Beautiful Hotel

Posted 09-Dec-2016
Great experience! Wonderful staff and comfy bed. Only issue we had was that our window leaked badly on the rainy day
Comment from Hotel Management
10-Jan-2017 by Tony, GM, Hotel Management
Thank you for your review. We are pleased to hear your overall stay was positive and appreciate your compliments to our staff and comfortable beds. Thank you for also bringing to our attention the issue you had with your guest room window. We appreciate your feedback very much and hope to welcome you back again in the future.