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Reviews of Hotel Preston Nashville Airport

3.5 out of 5
Hotel Preston Nashville Airport
733 Briley Pkwy, Nashville, TN

Reviews

7.2

Good

Rating 10 - Excellent. 40 out of 111 reviews" "
Rating 8 - Good. 22 out of 111 reviews" "
Rating 6 - Okay. 20 out of 111 reviews" "
Rating 4 - Poor. 16 out of 111 reviews" "
Rating 2 - Terrible. 13 out of 111 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Melvin on 20 Apr 2024
Angela thank you for your five-star review! Please come back to visit us again soon!

6/10 Okay

Alicia

Travelled with family
Liked: Staff & service, amenities
The location was convenient. The walls are paper thin, so we were able to hear everything in the halls, as well as the rooms near, above, and below us. Were also able to hear the traffic from outside. Bed was comfortable, and the staff was excellent.
Stayed 2 nights in Apr 2024
Response from Melvin on 17 Apr 2024
Thank you for choosing to stay at our newly branded Marriott property and for taking the time to share your feedback. We are pleased to hear that you found our location convenient and that you were satisfied with the comfort of your bed and the excellent service provided by our staff. We apologize for the noise disturbances you experienced during your stay. We understand that noise can significantly impact your overall experience, and we are actively working to address this issue. As part of our ongoing renovations, we are exploring ways to improve soundproofing in our rooms to ensure a more peaceful stay for our guests. Your feedback is invaluable to us as we strive to enhance our guests' experience, and we appreciate your understanding during this time of transition. If you have any further comments or suggestions, please do not hesitate to contact us directly. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay.

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was sufficient for the stay I needed, however, I would not recommend the property because of location.
Stayed 2 nights in Apr 2024
Response from Melvin on 13 Apr 2024
Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you found our property sufficient for your needs.Although the property is located minutes from the Nashville airport and 15 minutes from the downtown area, understand that the location is an important aspect of the overall guest experience, and we regret that it did not meet your expectations. We appreciate your feedback and hope to welcome you back in the near future.

6/10 Okay

Jose

Travelled with partner
Liked: Staff & service, amenities
Not a bad stay.
Stayed 2 nights in Apr 2024
Response from Melvin on 13 Apr 2024
Thank you for taking the time to share your feedback with us. We are glad to hear that you had a satisfactory stay overall.If you have any further comments or suggestions for improvement, please feel free to share them with us. We value your feedback and hope to welcome you back in the future for an even better experience.

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at the Preston Nashville Tennessee hotel and overall had a pleasant experience. The rooms were clean and the staff were friendly and accommodating. However, one major downside was the parking situation. The parking lot fills up quickly, forcing guests to either return early or rely on alternative transportation like Uber to avoid losing their spot. This inconvenience detracted from an otherwise enjoyable stay.
Response from Melvin on 13 Apr 2024
Thank you for sharing your recent experience at the Preston Nashville Tennessee hotel. We are pleased to hear that you found our rooms clean and our staff friendly and accommodating. Providing a comfortable and enjoyable stay for our guests is our top priority, and we are glad that we could contribute positively to your visit.We apologize for the inconvenience you experienced with our parking situation. We understand the frustration that comes with limited parking availability, and we appreciate your patience and understanding. Please know that we are actively working on solutions to alleviate this issue and improve the parking experience for our guests.In the meantime, we encourage guests to explore alternative transportation options like Uber or Lyft, and we are happy to assist with arranging transportation if needed.Your feedback is invaluable to us as we strive to enhance our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.If you have any further comments or suggestions, please do not hesitate to reach out to our guest relations team.

8/10 Good

Ronald

Liked: Staff & service
N/A
Stayed 1 night in Apr 2024
Response from Melvin on 13 Apr 2024
Thank you for your review! We're pleased to learn that you enjoyed your stay. Please come back to visit us again!

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service
Very convenient and it has a boutique hotel feel at a less expensive rate
Stayed 1 night in Apr 2024
Response from Melvin on 13 Apr 2024
Thank you for sharing your wonderful feedback with us! We are thrilled to hear that you enjoyed your stay and found our hotel to be convenient and offering a boutique feel at a great value.Providing a comfortable and enjoyable experience for our guests is our top priority, and we are delighted that we were able to exceed your expectations. Your kind words serve as motivation for our team to continue delivering exceptional service.We hope to have the pleasure of welcoming you back soon for another fantastic stay.

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service! The bartender was fun!
Stayed 1 night in Mar 2024
Response from Melvin on 4 Apr 2024
Thank you for your kind words and for taking the time to share your experience with us! We're delighted to hear that you enjoyed the friendly service and had a great time with our bartender.Providing exceptional service is at the heart of what we do, and it's always rewarding to receive such positive feedback. We'll be sure to pass along your compliments to our bartender and the rest of the team.We look forward to welcoming you back soon for another enjoyable visit!

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Melvin on 26 Mar 2024
Thank you for your five-star review! We appreciate your feedback and hope to see you again soon!

2/10 Terrible

Garnet, Backus

Disliked: Cleanliness, staff & service
Check in took 45 minutes. She spent 45 minutes taking care of two people from midnight until 12:45 a.m. while a bunch of people waited. There were probably 20 people waiting. Eight people in our group with four small children. Worst check in experience ever!!! Beds were nice though.
Stayed 1 night in Mar 2024
Response from Melvin on 26 Mar 2024
Garnet, thank you for taking the time share your experience with us. We are sorry to hear you didn't have a pleasant check -in experience. We are working hard to add more friendly/smiling faces to our team to better service our guest on sold out city nights. We will use this feedback to enhance our guest experiences in the future. We hope to have the opportunity to service you again in the future.

10/10 Excellent

Rose

Stayed 1 night in Mar 2024
Response from Melvin on 13 Apr 2024
Rose, Thank you for five-star review! We're please to learn you enjoyed your stay with us. Please come back to visit us again soon!

10/10 Excellent

Wilma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds
Stayed 1 night in Mar 2024
Response from Melvin Bass on 17 Mar 2024
Wilma, thank you so much for for your 5-star review We hope to see you again soon!

10/10 Excellent

michael, Culleoka

Travelled with partner
Liked: Cleanliness, staff & service
Currently going through renovations which is inconvenient like getting ice.
Stayed 1 night in Mar 2024
Response from Melvin Bass on 17 Mar 2024
Michael, thank you so much for for your 5-star review We hope to see you again soon!

6/10 Okay

Eric, Memphis

Travelled with partner
Liked: Cleanliness
It's a great hotel. Hopefully will be better once the renovation is completed. Stay was good, but will likely wait until improvements are made before visiting again.
Stayed 3 nights in Mar 2024
Response from Melvin Bass on 17 Mar 2024
thank you so much for your review We hope to see you again post renovations.

8/10 Good

Braydon, Chattanooga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Melvin Bass on 12 Mar 2024
Braydon, thank you for your review!

10/10 Excellent

Alice

Stayed 8 nights in Feb 2024
Response from Roni on 9 Mar 2024
Alice, Thank you for taking time to review your stay. I'm thrilled to see that you enjoyed your time with us! I will share those 5 Stars with my awesome Team! We look forward to seeing you the next time your travels bring you our way!

10/10 Excellent

Alice

Stayed 5 nights in Feb 2024
Response from Roni on 9 Mar 2024
Alice, Thank you for taking time to review your stay. My awesome Team & I strive to provide a great Guest experience & are thrilled to see those 5 Stars! We look forward to seeing you the next time your travels bring you to our beautiful city!

6/10 Okay

Sharon

Stayed 1 night in Feb 2024
Response from Melvin on 26 Mar 2024
Thank you for your review.

6/10 Okay

Shelia

Travelled with partner
Liked: Cleanliness, staff & service
Everything was good except having to wait at airport for an hour for the hotel shuttle.
Stayed 2 nights in Feb 2024
Response from Roni on 9 Mar 2024
Sheila, Thank you for taking time to review your stay. I'm sorry to hear that you had some shuttle issues. We are working on a better procedure. We hope that you will stop back in next time your travels bring you to our beautiful city.

4/10 Poor

Zane

Disliked: Cleanliness, amenities, property conditions & facilities
Lady bugs everywhere and shower was dirty
Stayed 2 nights in Feb 2024
Response from Roni on 9 Mar 2024
Zane, Thank you for taking time to review your stay. I'm sorry to hear that you had to deal with those pesky ladybugs! They are extremely thick this time of year. Please know that we are working on the issue. We hope that you will stop back in the next time your travels bring you our way.

2/10 Terrible

ryan

Stayed 1 night in Feb 2024
Response from Melvin on 26 Mar 2024
Ryan thank you for review we appreciate you taking the time to leave a review. We wish that we had a bit more information of your experience, so we could use your feedback to improve our service for future guest. We hope to have the opportunity to service you again in the future.

8/10 Good

Dalton

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Roni on 9 Mar 2024
Dalton, Thank you for taking time to review your stay. I'm thrilled to see that you enjoyed your time with us. We look forward to seeing you the next time your travels bring you our way!

4/10 Poor

Dakota Skove

Unfortunately our TV did not work the whole 3 days we were there and nothing was done about it
Stayed 3 nights in Feb 2024
Response from Roni on 9 Mar 2024
Dakota, Thank you for taking time to review your stay. I'm sorry to hear that we didn't quite meet your expectations this time. We have resolved out TV issues! :-) We hope to see you in future & hearing you thoughts on our renovation progress!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Roni on 9 Mar 2024
Stephen, Thank you for taking time to review your stay. I'm thrilled to see that you enjoyed your time with us! I will share that perfect "5" with my awesome Team! We look forward to seeing you the next time your travels bring you our way!

4/10 Poor

Sam

Liked: Cleanliness
Disliked: Property conditions & facilities
The property was clean, but my TV didn’t work and the lady working at the desk was clueless about the situation and the only fix was to change rooms! I didn’t want to move 6 suitcases and pack up. Hotel restaurant was good and the bartender was very personable.
Stayed 1 night in Jan 2024
Response from Roni on 9 Mar 2024
Sam,Thank you for taking time to review your stay. I'm sorry to hear that you experienced some TV issues while you were with us. I'm excited to tell you that we have finally gotten that resolved! Our Guests now have a brand new 55" LED TV WITH a new system!! :-) We look forward to you stopping back in & letting us know what you think of our progress of our total renovation.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Roni on 9 Mar 2024
Rachel,Thank you for taking time to review your stay. My new, awesome Team & I strive to provide a great Guest experience & are thrilled to see that perfect "5"! We look forward to seeing you the next time your travels bring you our way!

2/10 Terrible

Aubree

Disliked: Staff & service, amenities, property conditions & facilities
Don’t stay here unless you want your vehicle broke into and belongings stolen. My truck was parked directly in front of the lobby, with cameras aimed towards it. Window busted, paint scratched, door dented, multiple belongings stolen. Same night another truck was broke into. An employee had her window broke as well. According to the employees, they’ve had multiple break-ins. They also told me their cameras never work. They hired “security” to drive around the parking area after all the break-ins. Unfortunately called out from work last night. They also happen to call out the last time there were break-ins, which I found strange. Also, love how I was charged for “secure” parking. Bottom line, not a safe hotel to stay at.
Response from Roni on 9 Mar 2024
Aubree, Thank you for taking time to review your stay. Again, we sincerely apologize for the issues you experienced during your stay with us. As the new Owner/Mgmt Co, we take the security of our Guests & their vehicles seriously. We have updated out procedures to ensure this. We hope that you will give us another chance if your travels bring you back our way.

10/10 Excellent

Jessika

Liked: Amenities
Warm and welcoming, thanks for everything!!
Stayed 2 nights in Jan 2024
Response from Roni on 9 Mar 2024
Jessika, Thank you for taking time to review your stay. I'm thrilled to hear that you enjoyed your time with us! I will share your kind words & 5 Stars with my awesome Team! We look forward to seeing you the next time your travels bring you our way!

2/10 Terrible

Ami

Travelled with group
Disliked: Staff & service, property conditions & facilities
Average hotel close to airport
Booked a 2 queen bed room for 3 adults, and received a 1 king bed room. Told that there are no double bed rooms left. Called hotels.com for some kind of accommodation for that night, and issue was not resolved. Hotel is average with nothing to write home about.
Stayed 1 night in Jan 2024
Response from Roni on 9 Mar 2024
Ami,Thank you for taking time to review your stay. I'm sorry to hear that there was some confusion on your room type. I am happy that we were able to accommodate you. As the new Owner/Mgmt Co, we appreciate your patience & understanding while we work hard to bring our Guests a fresh, New Hotel Preston Nashville Airport. We hope to see you in the future!

10/10 Excellent

Tabitha

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Roni on 9 Mar 2024
Tabitha, Thank you for taking time to review your stay. My awesome Team & I strive to provide a great Guest experience & are thrilled to see that perfect "5"! We look forward to seeing you the next time your travels bring you our way!

4/10 Poor

Charles, Jackson

Liked: Cleanliness
I know this hotel is going through renovations I been coming here for over two years for work but I sure hope they hold onto their 2 bartenders Brandon and James. Those 2 are the only reasons I come to this hotel.
Stayed 1 night in Nov 2023
Response from Melvin on 17 Mar 2024
Charles, thank you for your review. We appreciate your feedback on our awesome staff. Yes, those two James and Brandon, are here to stay. We hope to see you again soon

6/10 Okay

Leah, Taft

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good food and bar. When we booked it said free parking & airport shuttle. That was not the case.
Stayed 1 night in Dec 2023
Response from Melvin on 17 Mar 2024
Thank you for your response we value your feedback. Please come back visit with us soon!

2/10 Terrible

Jonathan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was not helpful upon check in, immediately told me they couldn’t find me without trying. another lady decided to find me through a portal and got my info. apparently also merging as a marriott hotel. hotel is very very old and beat up. hotel room is living in the 80s. extremely need some care. don’t stay here
Stayed 1 night in Dec 2023
Response from Melvin on 17 Mar 2024
Johnanthan, thank you for your response of your guest experience. Yes, the property is undergoing renovations and branding to a Marriott property, so that we could revamped our guest rooms into something every guest would enjoy. We hope to have you back soon, to see the chances the property is making.

4/10 Poor

Gina

Travelled with family
Disliked: Property conditions & facilities, room comfort
Hotel Preston
The hotel is extremely dated. Room was clean. My room had a desk but no chair at all so only place to sit was on the bed. TV came on but every channel had no signal. There was paint drips in the floor in the bathroom. The tub was porcelain and was busted. Bed was comfortable.
Stayed 1 night in Dec 2023
Response from Melvin Bass on 17 Mar 2024
Gina, thank you for taking the time to share your experience with us. We value your feedback and we will use the information as an example to improve our guest experience as we work towards completing our active renovations

6/10 Okay

Amy

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
This hotel has declined a lot since 2021.
This hotel has gone considerably down hill. This used to be my favorite hotel in the whole Nashville area. Elevator was out of order 70% of the time. Our hotel room floor was wet around the fridge. The shower curtain was in bad shape and dirty. The room doors has to be slammed to close. The only 2 positives for the room was, the sheets were clean and the bed was comfy. We had to use the service elevator to go up and down to our room. The bartender Brandon is absolutely amazing.
Stayed 1 night in Dec 2023
Response from Melvin Bass on 17 Mar 2024
Amy, thank you for taking the time to share your thoughts with us. Since you stay with us the property has undergone new management and we are in the process of renovating the entire property as well as becoming a branded property. With this we plan to bring a better guest experience for our loyal return as well as new guest in the upcoming months. We hope to see you again soon.

6/10 Okay

Giancarlo

Stayed 3 nights in Sep 2023
Response from Hotel Preston on 12 Dec 2023
Thank you for your review, Giancarlo. We hope you enjoyed your stay with us! Feel free to reach out to hotel management if you would like to discuss more specifically details of your stay. We take all reviews seriously and hope that the next time you stay with us you will have an even better experience!

8/10 Good

Aaron

Response from Roni on 9 Mar 2024
Aaron, Thank you for taking time to review your stay. I'm happy to see that you enjoyed your time with us! We look forward to seeing you the next time you visit our beautiful city!

8/10 Good

Aaron

Response from Roni on 9 Mar 2024
Aaron, Thank you for taking time to review your stay. I'm thrilled to see that you enjoyed your time with us! We look forward to seeing you the next time your travels bring you our way!

4/10 Poor

Bryant

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Preston on 8 Dec 2023
Thank you so much for your review, Bryant! We hope to host you again on your next trip to Nashville!

8/10 Good

Rodrigo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Preston on 8 Dec 2023
Wow, than you so much for the great review, Rodrigo! We hope to host you again on your next trip to Nashville!

4/10 Poor

Daisy

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We were able to check in early upon arrival. However, the restroom was dirty the carpet was not vacuumed. We never got room service.
Stayed 3 nights in Dec 2023
Response from Hotel Preston on 8 Dec 2023
Hi Daisy, we sincerely apologize that your room was not services while you stayed with us. We will make sure to take the necessary steps to make sure this does not happen again. Thank you so much for letting us know!

6/10 Okay

Marilyn

Travelled with family
Liked: Staff & service
Room has trash left in it
Stayed 1 night in Dec 2023
Response from Hotel Preston on 8 Dec 2023
Thank you for sharing this review with us, Marilyn. We sincerely apologize that the room you checked in to had trash left in it. We strive to make sure that all rooms are exceptional and unfortunately, this one was missed. We hope to exceed your expectations on your next trip to Nashville!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Preston on 8 Dec 2023
Than you so much for the great review, Matthew! We look forward to hosting you again on your next trip to Nashville!

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday Weekend
Our stay was good, a few hiccups as they are renovating the hotel, but it was still very nice.
Stayed 2 nights in Dec 2023
Response from Hotel Preston on 8 Dec 2023
Hi James, while we are thrilled you gave us such a high recommendation, we apologize for the hiccups that occurred during your stay. We hope you will stay with us again once the renovations are completed.

10/10 Excellent

Adam

Stayed 1 night in Dec 2023
Response from Melvin on 17 Mar 2024
Thank you for your 5-star review!

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel. It was conveniently located. The price per night was outstanding. Extremely clean and comfortable rooms. Very comfortable bed. Staff was extremely friendly and helpful. Loved the bar/restaurant. The food was good and the prices were very reasonable, would absolutely recommend this hotel. Plan to stay here again in the future.
Response from Roni on 9 Mar 2024
Julie, Thank you for taking time to review your stay. I'm thrilled to hear that you enjoyed your time with us. I will share those 5 Stars & kind words with my awesome Team! We look forward to seeing you the next time your travels bring you to our beautiful city!

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst Stay ...
Hotel is under construction, they started working at 6am. Complained to hotel, they did nothing. No services of any kind, no coffee no food nothing. Room was full of dust and simply unkept.
Stayed 1 night in Nov 2023
Response from Hotel Preston on 24 Nov 2023
Thank you for your review, Michael. We apologize that the hotel being under construction caused you to have a not so pleasant stay. Due to it being Thanksgiving, we unfortunately had very limited staff available. It is disheartening to hear that we were not able to provide you the service you desired but do hope that wen construction is complete you will come back and see all the upgraded amenities and rooms we have to offer.

2/10 Terrible

Will

Disliked: Cleanliness, amenities, property conditions & facilities
Noisy construction every morning. Banging on my hotel room wall. Elevator out of service. Over priced. No shuttle service, even though, it was listed in the website. Bar and restaurant staff were great.
Stayed 5 nights in Nov 2023
Response from Hotel Preston on 22 Nov 2023
Hi Will, we sincerely apologize that the hotel being under construction and only having one operational elevator caused your stay to be less than perfect. We will let our restaurant staff know how much you enjoyed their service and we hope that once all renovations are complete you will come stay with us to enjoy all the new perks we will have to offer.

6/10 Okay

Vickie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I do not like the idea that we have to pay for parking to park our car in your parking lot when we already paid to stay in your hotel
Stayed 1 night in Nov 2023
Response from Melvin Bass on 20 Nov 2023
Vickie, thank you for your feedback on the 15 a night parking fee. I understand that the dislike of the extra fee. With charging for parking this fee allows the property to have overnight security to enhance the guest experience and comfort of peace of mind.