Lobby

Reviews of Hotel Indigo Nashville - The Countrypolitan, an IHG Hotel

3.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 634 out of 1003 reviews" "
Rating 8 - Good. 248 out of 1003 reviews" "
Rating 6 - Okay. 70 out of 1003 reviews" "
Rating 4 - Poor. 29 out of 1003 reviews" "
Rating 2 - Terrible. 22 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 1 night in Mar 2024
Response from Kristen on 2 Apr 2024
Hi Jason,Thank you for the 5-stars and for choosing The Countrypolitan for your lodging needs. We are so thrilled you enjoyed staying with us. We can't wait for your next trip to Nashville!

10/10 Excellent

Randall

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 6 nights in Mar 2024
Response from Kristen on 26 Mar 2024
Thank you, Randall, for your review about The Countrypolitan. We appreciate you choosing us for your lodging needs. We can't wait until your next visit!

10/10 Excellent

Janielle, Plantation

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and amazing staff
Stayed 5 nights in Dec 2023
Response from Kristen on 21 Mar 2024
Thank you Janielle for choosing The Countrypolitan for your lodging needs. Thank you for the shout out about our amazing staff. So glad you had a 5-star experience. We can't wait until your next visit!

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location!
Stayed 1 night in Mar 2024
Response from Kristen on 21 Mar 2024
Thank you, Amy, for choosing The Countrypolitan for your lodging needs. We appreciate your loyalty and can't wait until your next visit.

6/10 Okay

Lindsey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kristen on 19 Mar 2024
Hi Lindsey! Thank you for your review. If there is anything we can do to help make your experience better, please let us know. Thank you for choosing The Countrypolitan for your lodging needs.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the live music
Stayed 1 night in Mar 2024
Response from Kristen on 14 Mar 2024
Thank you, Robin, for taking the time to let us know about your recent stay at The Countrypolitan. We are so glad you were able to enjoy the live music. We appreciate you choosing The Countrypolitan and can't wait for your next visit.

8/10 Good

Nancy

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Kristen on 4 Mar 2024
Thank you Nancy for taking the time to send us a review. We appreciate you choosing The Countrypolitan and can't wait until your next visit.

10/10 Excellent

Leanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed close proximity to state capitol
Stayed 1 night in Feb 2024
Response from Kristen on 29 Feb 2024
Thank you, Leanne, for taking the time to send us your review and we appreciate you choosing The Countrypolitan for your lodging needs. We are so happy you had a positive experience and can't wait to see you again!

10/10 Excellent

CARLOS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and beautiful venue! Thanks, cg
Stayed 1 night in Feb 2024
Response from Kristen on 21 Feb 2024
Thank you, Carlos, for the awesome review about our staff & venue. We were happy to provide 5-star service and we can't wait until your next visit!

10/10 Excellent

Dan

Travelled with family, Business traveller
Liked: Amenities
Great
Stayed 2 nights in Feb 2024
Response from Kristen on 21 Feb 2024
Thank you, Dan, for choosing The Countrypolitan for your lodging needs. We can't wait to see you again soon!

10/10 Excellent

Misty

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place!!!! Staff are friendly and helpful! Food is amazing!
Stayed 2 nights in Feb 2024
Response from Kristen on 21 Feb 2024
Thank you, Misty, for the 5-star review about our friendly staff, amazing food and for choosing The Countrypolitan for your lodging needs. We can't wait to have you back soon!

10/10 Excellent

Raz, Sherman oaks

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Feb 2024
Response from Kristen on 13 Feb 2024
We appreciate you Raz for choosing The Countrypolitan for your lodging needs. We are happy you had an excellent experience, and we can't wait for your next visit.

8/10 Good

Kailyn

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the valet staff.
Stayed 4 nights in Feb 2024
Response from Kristen on 13 Feb 2024
Thank you, Kailyn, for taking the time to send us your feedback about your recent stay with us. We are happy to hear our valet staff provided quality service during your stay. We appreciate you choosing The Countrypolitan and can not wait to see you again!

10/10 Excellent

Ben

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous lobby with a live music bar.
Stayed 3 nights in Jan 2024
Response from Kristen on 8 Feb 2024
Thank you, Ben, for the awesome shout out about our lobby and live music. We are so happy you got to experience it and can't wait to see you again at The Countrypolitan!

8/10 Good

Karen

Stayed 2 nights in Jan 2024
Response from Kristen on 23 Jan 2024
Thank you Karen for taking the time to give us a review. We can't wait to have you back at The Countrypolitan!

10/10 Excellent

Brison

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Kristen on 23 Jan 2024
Thanks Brison for taking the time to give us a review. We can't wait to see you back at The Countrypolitan!

8/10 Good

William

Stayed 1 night in Jan 2024
Response from Kristen on 17 Jan 2024
Thank you William for taking the time to let us know about your recent stay with us. We can't wait to have you back at The Countrypolitan!

10/10 Excellent

Rhiannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Was for one night new years Eve. Great price location and staff. Was pleasantly surprised.
Stayed 1 night in Dec 2023
Response from Kristen on 17 Jan 2024
Thank you Rhiannon for choosing The Countrypolitan for your lodging needs on New Years Eve. We are so happy we exceeded your expectations and can't wait to have you back!

10/10 Excellent

Russell

Travelled with family
Fantastic stay. Highly recommend.
Stayed 2 nights in Jan 2024
Response from Kristen on 17 Jan 2024
Thank you so much for the awesome review Russell! We are so happy you had a fantastic stay and can't wait to see you again at The Countrypolitan!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Kristen on 17 Jan 2024
Hi Matthew! Thank you for the awesome review. We can't wait to have you back at The Countrypolitan!

4/10 Poor

William

Liked: Staff & service
Disliked: Property conditions & facilities
Beds are awful
Stayed 2 nights in Dec 2023
Response from Kristen on 4 Jan 2024
Hi William! We want to apologize if there was any inconvenience with your room during your stay with us. We want all of our guests to have a positive memorable experience. You will be happy to know that we are in the process of a room renovation, which will upgrade the guests experience. We hope to see you back at The Countrypolitan after the room renovation is complete.

8/10 Good

Dennis

Stayed 4 nights in Dec 2023
Response from Kristen on 8 Feb 2024
Thank you Dennis for taking the time to give us a review. We can't wait to see you again at The Countrypolitan!

6/10 Okay

Verified traveller

Travelled with family
3 night family trip
Good location- about 2 blocks from Broadway & corner of Printers Alley. Printers Alley seemed a little sketchy. Good water pressure in shower, sink drained VERY slowly, mattress was hard. Room fit the bill for a quick 3 night stay… parking fees stink, but that’s in all downtown hotels in larger cities.
Stayed 3 nights in Dec 2023
Response from Kristen on 4 Jan 2024
Thank you for providing feedback about your recent stay with us. We appreciate you choosing The Countrypolitan for your lodging needs. We want all of our guests to have a memorable experience and it seems there were a few things in your room that need to be addressed. Our maintenance team is checking on the sink drainage mentioned. Also, you will be happy to know that we are in the process of having a room remodel for all of our rooms. It will increase the overall guest experience and we cannot wait for everyone to see the newly updated rooms. We hope to see you back again after the remodeling is complete.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kristen on 2 Jan 2024
Thank you Dawn for the review! We can't wait to have you back at The Countrypolitan!

8/10 Good

Sal

Travelled with family
Liked: Staff & service, room comfort
Overall good
Service was great! They allowed us to check in early without an extra fee. Management was very accommodating and friendly. Brittney at the restaurant was our server several days, she was phenomenal! There was however a weird smell in the elevators and 14th floor that never went away.
Stayed 3 nights in Dec 2023
Response from Kristen on 2 Jan 2024
Hi Sal! Thank you for the awesome feedback about your recent stay with us. We are so glad to hear that you got to experience our top notch service from our staff, especially our server Brittani. We can't wait to see you back soon at The Countrypolitan!

10/10 Excellent

Maurice

Stayed 2 nights in Dec 2023
Response from Kristen on 27 Dec 2023
Thank you Maurice for the awesome review. We appreciate you choosing The Countrypolitan for your lodging needs. Until next time. Cheers!

10/10 Excellent

Dawn

Stayed 1 night in Dec 2023
Response from Kristen on 27 Dec 2023
Thank you Dawn for the awesome review. We appreciate you choosing The Countrypolitan for your lodging needs and can't wait to have you back.

10/10 Excellent

Stacey

Stayed 1 night in Nov 2023
Response from Kristen on 27 Dec 2023
Hi Stacey! Thank you so much for your 5 star review. We are happy you had an awesome experience and can't wait to have you back at The Countrypolitan!

10/10 Excellent

William

Stayed 1 night in Nov 2023
Response from Kristen on 27 Dec 2023
Thank you William for the 5 star review! We can't wait to have you back at The Countrypolitan!

10/10 Excellent

Kyle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds, super clean, great location to restaurants and bars.
Stayed 3 nights in Nov 2023
Response from Kristen on 28 Nov 2023
Hi Kyle! Thank you for the 5 star review. We are so happy to hear you had a great experience. From the comfy beds, cleanliness, and our great location, those are just some of the reasons why our guests keep coming back. We can't wait to have you back at The Countrypolitan!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Kristen on 13 Nov 2023
Hi Anonymous! Thank you for taking the time to give us a review about your recent stay with us. We can't wait to have you back at The Countrypolitan!

6/10 Okay

Tracy

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Kristen on 13 Nov 2023
Hi Tracy! We appreciate your time sending us your feedback about your recent stay with us. We would love to learn more about your stay and see if there is anything we can do to keep you a loyal customer. You can contact the hotel and ask to speak with the Operations Manager. He would love the opportunity to speak with you. We hope to hear from you soon!

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean & quiet & super comfy beds. Very helpful woman at the check in. Right next to Printers Alley which had great music!
Stayed 4 nights in Oct 2023
Response from Kristen on 7 Nov 2023
Hi Darlene! Thank you for taking the time to send us your feedback about your most recent stay with us. We are happy to hear you had a great overall experience, from your room, our top-notch staff, location and our live music. We can't wait to have you back for your next stay at The Countrypolitan!

10/10 Excellent

Terrance

Stayed 3 nights in Oct 2023
Response from Kristen on 28 Nov 2023
Hi Terrance! Thank you for taking the time to give us a 5star review. We can't wait to have you back at The Countrypolitan!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Staff was great. Loved the live music.
Stayed 3 nights in Oct 2023
Response from Kristen on 7 Nov 2023
Hi Rebecca! Thank you for your feedback about your recent stay with us. The location and top-notch staff, along with the live music, are just few of the things that make this property awesome! We are happy to hear you feel the same. We look forward to having you back at The Countrypolitan!

8/10 Good

Crystal

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is a little outdated, the rooms can definitely use some upgrading ! The staff was pretty nice , located by a lot of restaurants and bars!
Stayed 1 night in Oct 2023
Response from Kristen on 20 Oct 2023
Hi Crystal! We appreciate your feedback about your recent stay with us. You will be happy to hear that we will be starting room renovations soon to upgrade and add value to our room experience for our guests. We hope to see you back after the renovations.

10/10 Excellent

William

Business traveller
Liked: Amenities
What I expected was definitely I was blown away by everything by this place
Stayed 1 night in Oct 2023
Response from Kristen on 15 Oct 2023
Hi William! Thank you for your positive feedback. We are so happy we were able to exceed your expectations during your stay. We can't wait to have you back at The Countrypolitan!

10/10 Excellent

Lisa

Stayed 2 nights in Oct 2023
Response from Kristen on 7 Nov 2023
Hi Lisa! Thank you for rating us 5 stars! We are so happy you had a great experience and can't wait to have you back at The Countrypolitan!

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Kristen on 2 Oct 2023
Hi Ann! Thank you for taking the time to let us know about your recent stay with us. We can't wait to have you back!

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Kristen on 22 Sept 2023
Hi Jim! Thank you for taking the time to send us a positive review. We are so happy to hear you had a great time at The Countrypolitan! We can't wait to have you back.

8/10 Good

Denise

Stayed 1 night in Sep 2023
Response from Kristen on 2 Oct 2023
Hi Denise! Thank you for taking the time to let us know about your recent stay with us. We are happy to hear you had a positive experience. We can't wait to have you back at The Countrypolitan!

8/10 Good

michal

Stayed 2 nights in Sep 2023
Response from Kristen on 13 Sept 2023
Hi Michal! Thank you for letting us know about your recent experience at The Countrypolitan. We are happy you had a great time and cannot wait to have you back.

2/10 Terrible

Henry

Stayed 1 night in Sep 2023
Response from Kristen on 28 Sept 2023
Hi Henry! Thank you for taking the time to let us know how your recent stay was with us. I'm so sorry to see that your experience did not meet your expectations. We would love the opportunity to speak with you about your experience and see if there is a way we can keep you as a loyal guest here at The Countrypolitan. Please reach out to the hotel and we look forward to speaking with you!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great and relaxing
Stayed 1 night in Aug 2023
Response from Kristen on 5 Sept 2023
Hi Jason! Thank you for taking the time to send us your feedback about your recent stay with us. We are so happy to hear you had a great & relaxing stay. We can't wait to have you back at The Countrypolitan!

10/10 Excellent

Alison

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Kristen on 30 Aug 2023
Hi Alison! Thank you for taking the time to give us a review. We are so glad you had a positive experience at The Countrypolitan! Look forward to having you back for your next visit to Nashville.

2/10 Terrible

Tracee

Stayed 1 night in Aug 2023

6/10 Okay

Anne, Henderson

Liked: Staff & service, amenities
The property has gone down a bit. The phone didn’t work, nor did the in-room tablet. As a result, my breakfast order didn’t reach the kitchen and I couldn’t call the front desk. I finally used my cell and the staff was great about making things right so I appreciated their effort. They only have so much control over those things. I’m sure they’ll get things straightened out…at least I hope so since I stay there routinely.
Stayed 1 night in Aug 2023

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Late at night, there were many staff members all sitting around on their phones and when I approached the desk, they continued to talk with each other, instead of acknowledging us.
Stayed 1 night in Aug 2023
Response from Kristen on 24 Aug 2023
Hi Amanda! Thank you for taking the time to send us your feedback on your recent stay with us. Customer service is our number one priority for our guest experience. We apologize that your experience did not match that. We will be sure to let management know so they can relay the message back to our team. We appreciate you staying at The Countrypolitan and hope to have you back soon!

10/10 Excellent

Davis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Kristen King on 11 Aug 2023
Hi Davis! Thank you so much for giving us a positive review. We look forward to having you back at The Countrypolitan!

8/10 Good

Ramzi

Liked: Cleanliness, amenities, property conditions & facilities
Good location and friendly staff!
Stayed 3 nights in Aug 2023
Response from Kristen King on 10 Aug 2023
Hi Ramzi! Thank you so much for your time to send us your feedback about your recent stay with us. We are so happy you had a great stay and got to experience our top-notch friendly staff. We look forward to having you back at The Countrypolitan!