Ratings based on 273 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveller

Price was good.

Posted 13-Mar-2016
Expedia stated that breakfast was included, but hotel did not have a breakfast area. They didn't even offer coupons or a discount at any near by restaurants. The room was never cleaned the entire week we were there even though they said someone would be in at least once.
Comment from Hotel Management
18-Mar-2016 by Gil, Hotel Management
While we are most pleased that you allowed us the opportunity to serve you as our guest we are, of course, most disappointed to read of your dissatisfaction with our housekeeping protocol. Our policy, and brand standard, is for weekly housekeeping, in keeping with our extended-stay business model. If, indeed, your room was not refreshed by our housekeepers over a 7-day period, we must accept responsibility for this oversight. That is not our policy, and we sincerely apologize. As to the Expedia website stating that we include breakfast parcel to our guest experience, we are deeply sorry that the web site states as such! We have, upon receiving notice of this error on the website, reached out to Expedia to correct this, as the Candlewood Suites brand standard does not include any food and beverage service, at all. There is no culinary facility on our properties with which to prepare meal service...all of our kitchens are parcel to, and the exclusive domain of our individual guestrooms. Thank you for bringing this to our attention, and we will again report to Expedia for correction.
4 out of 5
by A verified traveller

Nice hotel, in more industrial area.

Posted 07-Mar-2016
Nice hotel, in more industrial area. I got there after 11pm, a little strange checkin after hours but it works.. keys are in lockbox device
Comment from Hotel Management
08-Mar-2016 by Gil, Hotel Management
Thank you for posting your review for our readers; much appreciated! Yes! We certainly agree: "...nice hotel...", indeed. We do take great pride in the care of this hotel and our staff is key in maintaining the condition and cleanliness that was your experience, as well. Our location, too, is one of the most appreciated features according to our guests. In a quiet, very upscale business park, in close proximity to fine shopping, dining and entertainment. We are hopeful that you will again return when your travels have you back in this area. Thanks again!!
4 out of 5
by A verified traveller from arkansas

Quiet, out of the city

Posted 27-Feb-2016
I used to live in Nashville, so I'm familiar with the city. I stay at Candlewood when I visit friends & family. Pros: great price, pet friendly, rooms have full fridge and kitchenette, nice workout room, very friendly staff. Free wi-fi, fully stocked snack room and lender appliance library Cons: no pool, no free breakfast. A little out of the way if you're touring Nashville.
Comment from Hotel Management
29-Feb-2016 by Gil, Hotel Management
Great comments, and we appreciate you for taking the time to post them for our readers. We, along with most all of our guests, absolutely agree with your evaluation of "the Pros", and do have the good fortune of hearing such comments quite often: value staff friendliness, great kitchen appointments in all of the guestrooms, great Candlewood Cupboard, and more. As you surely know, the lack of a pool and free breakfast are, indeed, brand standards and with absolute certainty, directly influence the operational cost savings that, in turn, allow for the great value our guests enjoy. We trust you are in agreement, and will return again soon! Until such time, please accept our most sincere and best regards.
3 out of 5
by A verified traveller

Nice room

Posted 08-Feb-2016
The room itself was very nice. Person who checked me in was rude. Once I got to my room, 10 minutes later someone inserted their key and came into my room because the person at the front desk gave them the same room number!
Comment from Hotel Management
13-Feb-2016 by Gil, Hotel Management
Oh, my!! We are certainly sorry for that experience!! How dreadful! Let me, first and foremost, extend my most sincere and heartfelt apology for our "rude" front desk person on duty at the time of your arrival! This is a virtually unheard of comment. You may be sure that we take our reviews very seriously, and certainly so when it involves a member of our staff! This will be investigated, as we first and foremost, expect our guests to enjoy a polite, friendly staff experience. Thank you for sharing. We, too, of course, are most apologetic that your room was inadvertently entered by another, per your comments. Insofar as your room being mistaken for an empty guestroom by a staff person...well, let me just say that you may be sure that the surprise was as shocking to the new arrival as it was to you, and even more disturbing to our staff person! Nothing can be more embarrassing, I assure you! A tragic mistake, to be sure, and we are most apologetic that it happened to you. Please forgive us, and come back for another, better experience. and allow us to serve you as our guest once again.
4 out of 5
by A verified traveller

Clean, convenient, friendly staff.

Posted 07-Feb-2016
We have stayed here a few times. Nothing fancy, but always clean and well kept. Staff very friendly. Nice safe area and just a few minutes to downtown Nashville.
Comment from Hotel Management
10-Feb-2016 by Gil, Hotel Management
Thank you very much for the kind words! We do so appreciate our departing guests taking the time to share their thoughts regarding their stay with us and, of course, we could not be more pleased that your experience was just as we would hope for. "...clean, well kept, friendly staff, safe area close to downtown..." is,as far as we are concerned, exactly how we want travelers to feel when allowing us to serve them as our guests! Thank you so much and please do continue to stop in when your travels have you back this way!
5 out of 5
by David from Knoxville

Great weekend stay

Posted 03-Feb-2016 on Hotels
Stayed three nights. Safe area. Quiet with not a lot of traffic.
Comment from Hotel Management
09-Apr-2016 by Gil, Hotel Management
Thank you, sir, for your comments! And, that just about nails it!! We are most fortunate to enjoy such a great location...one that afford us the very attributes you note! We hear this quite a bit from our departing guests, and we never get tired of it! Thank you so, so much for allowing us to serve you as our guest, and please do return when your travels have you back in this area!
2 out of 5
by Hannah

This traveller left a rating score only Posted 29-Jan-2016 on Hotels
4 out of 5
by Michele

This traveller left a rating score only Posted 19-Jan-2016 on Hotels
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 06-Jan-2016 on Hotels
4 out of 5
by A verified traveller

Very good hotel and just 20 minute to downtown

Posted 04-Jan-2016
Pros: Environment, staffs and facilities
Cons: Just the mattresses needs to be changed as they are very soft and noisy
Location: Excellent and quite place
I stayed one night for new year celebration and I can say for sure everything was acceptable but the bed mattress which was soft and a little bit noisy.
Comment from Hotel Management
06-Jan-2016 by Gil, Hotel Management
Happy New Year, and thank you for allowing us to serve you as our guest during your celebration of the new year! We appreciate, too, your having taken the time to post your comments for our readers, as well as for our benefit! We are always striving to exceed our guests' expectations, and are most certainly pleased to read of your satisfaction with our staff, our property facilities and, of course, the location. We are most appreciative for the "heads up" as regards the "soft and bit noisy mattress" that was parcel to your experience. Fortunately, this is a most rarely received note, as most all of our beds are quite new; however, we will continue to closely monitor the condition of our beds during our daily housekeeping rounds and, most assuredly, will willingly replace as needed. Please do come back soon! It is our pleasure to serve you as our guest at any time your travels have you back in this direction!