Ratings based on 2,335 verified reviews

3.9 out of 5
71% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia-verified reviews
1 out of 5
by a verified traveller from Seattle

Posted 13 Nov 2019
Poor restaurant choices. Nothing around there, although shuttle bus was nice, it was quite a drive to town. Rooms are gross. They are in desperate need of updating: torn carpets, mold in bathroom, etc.
3 out of 5
by a verified traveller

This traveller left a rating score only Posted 11 Nov 2019
5 out of 5
by a verified traveller from Gold Coast, Australia

Posted 8 Nov 2019
Hotel is only 15 mins away from Narita airport. The free shuttle bus service makes it so easy to travel with a big suitcase
3 out of 5
by a verified traveller

This traveller left a rating score only Posted 7 Nov 2019
3 out of 5
by a verified traveller

This traveller left a rating score only Posted 7 Nov 2019
2 out of 5
by a verified traveller from Seattle

Posted 5 Nov 2019
Old dirty. Great staff but they charge extra to use spa. In the middle of nowhere. If you want to save money take hotel shuttle to airport or elsewhere to eat.
4 out of 5
by a verified traveller

Posted 4 Nov 2019
Close to the airport. Free shuttle service to the airport ,shopping mall nearby and JR station.
3 out of 5
by a verified traveller

Posted 3 Nov 2019
Price is reasonable for what services and amenities we receive. The property needs some refurbishment. When we enetered the hotel room, we could smell the musty scent. a smell of something old and havent been aired.
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 1 Nov 2019
4 out of 5
by a verified traveller

Posted 30 Oct 2019
We like the onsen in this hotel, the onle hotel in this area with a natural onsen. Its clean and well maintained.