Double Room | Premium bedding, desk, blackout curtains, soundproofing
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Reviews of Hotel New Sayonara

3 out of 5
Hotel New Sayonara
Piazza Garibaldi 60, Naples, NA

Reviews

7.6

Good

Rating 10 - Excellent. 55 out of 252 reviews" "
Rating 8 - Good. 119 out of 252 reviews" "
Rating 6 - Okay. 44 out of 252 reviews" "
Rating 4 - Poor. 26 out of 252 reviews" "
Rating 2 - Terrible. 8 out of 252 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient place to stay in Naples
Very close to Naples train station. Convenient for day trips. The staff was super nice. The actual room was very clean. It was a little loud outside the room, but we knew it would be as it was located near the train station. I would stay again if I needed a place to stay in Naples.
Stayed 2 nights in Jan 2024
Response from PATTY on 10 Jan 2024
Thank you so much for taking the time to leave us feedback. I hope to be able to welcome you as soon as possible!

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the train station.
Stayed 1 night in Dec 2023
Response from Michele on 7 Jan 2024
Thank you

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible.
You get what you pay for. This place is in a very disgusting part of town. Literal trash & urine all over the streets - stay away from here if you’re a couple looking for a romantic vibe. Onto the room itself: The room was tiny. Had to squeeze by the bed every time we walked in. (Photo attached). The HORRIBLE WiFi not even usable!!!’ Couldn’t even check my email or FB on Christmas. VERY noisy, very thin walls. You will hear everything. Awful. There was a horrible smell in our room & bathroom the entire time. We noticed the entire hotel smelled like this as we walked through each day. We had to keep the windows open in the room to keep the smell out. In December this meant it was very cold in the room. The shower head was half broken. Can’t point it on your body. It made showering extremely difficult. The shower clogged each time it was used. The breakfast offering was pathetic and lazy. On the day of our checkout, they closed it 30 minutes early. Not much for food in the area either. The staff was lazy and unhelpful when asked questions. Worst of all, the morning after we checked in after a very long 8 hours commute, we wanted to sleep. The maid came and woke us up not once, but THREE times. After she was told the first time we don’t want service. This ruined the entire first day of our trip due to how exhausted we were after being repeatedly woken up. Not acceptable. My advice, don’t stay here.
Stayed 5 nights in Dec 2023
Response from Patty on 10 Jan 2024
Thank you so much for taking the time to leave us feedback.I am very sorry that your stay was not as you expected, but each of your negative comments is a reason for growth for us.As for the shower, if you would have told us at reception we would have tried to solve the problem.Regarding what happened with our housekeeper, thanks for the feedback, we will make sure it never happens again with anyone.As for breakfast, I'm sorry to hear that it wasn't to your liking, the buffet is closed every day after the established time.Breakfast is served as in the photos

8/10 Good

Gautam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really nice. Room was quiet. Lots of eating options close by. I didn't have the breakfast but it looked good. The area near by has a lot of restaurants. This hotel was about a 2 minute walk from Napoli Centrale so very convenient for taking the train.
Stayed 1 night in Dec 2023
Response from Michele on 4 Jan 2024
Dear guest, thank you for spending your kind words.

8/10 Good

Sophia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Kind staff very helpful. But little door in the bathroom like stagnant water. I recommend this hotel.
Stayed 2 nights in Nov 2023
Response from Michele on 7 Jan 2024
Thank you

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Michele on 2 Nov 2023
thank you

8/10 Good

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, easy to get around the city by metro which is across the street as well as bus/ train station. Outside can seem a little sketchy but we felt very safe in the area. Hotel staff was super helpful and friendly. I would stay here again.
Stayed 3 nights in Sep 2023
Response from Michele on 13 Oct 2023
Thank you very much, it is always a pleasure to host people like you.

10/10 Excellent

Si

Stayed 1 night in Sep 2023
Response from Michele on 3 Oct 2023
Grazie mille.

8/10 Good

Bernard

Business traveller
Liked: Cleanliness, staff & service
Great staff. Room was clean but needs a touch up.
Stayed 2 nights in Sep 2023
Response from Michele on 16 Sept 2023
Dear guest, thank you for your review!

8/10 Good

Samta

Travelled with family
Liked: Staff & service, amenities
Staff was very responsive to each and every communication and request made. Basic needs were met in a clean environment but the surroundings of the property could be cleaner
Stayed 2 nights in Sep 2023
Response from Michele on 7 Sept 2023
Thank you so much and always a pleasure to host people like you.

10/10 Excellent

Adam

Travelled with family and small children
Liked: Cleanliness, staff & service
Wonderful manager and very convenient location.
Stayed 2 nights in Aug 2023
Response from Michele on 23 Aug 2023
A thousand thanks

8/10 Good

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is conveniently located across from the train station. Breakfast is good and coffee is great. The area may seem sketchy, but you can’t blame the hotel for the surroundings. The city needs to move on the undesireables.
Stayed 3 nights in Jul 2023
Response from Michele on 10 Jul 2023
Thank you so much it's always a pleasure to host people like you.!

8/10 Good

Tara, Goodyear

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing front desk staff.. Clean and comfortable rooms. Bathrooms could use a little updating, but spacious and clean. The area is very busy.
Stayed 1 night in Jul 2023
Response from Michele on 6 Jul 2023
Thank you so much it's always a pleasure to host people like you.!

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Hotel Sayonara were helpful. They didn't have our rooms the first night so stayed together in one room with the family we were with which was fine. Our room was beautiful and had a wonderful view of the piazza with a balcony. The breakfast was typical for Italy as were the bathrooms. I would recommend this hotel to friends for it's charm.
Stayed 3 nights in May 2023
Response from Michele on 8 Jun 2023
Thank you so much, and always a pleasure to host people like you.!

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too short of a stay
We stayed here just one night. We arrived with bicycles on the last train of the night and we’re taking an early morning ferry out. The owner met us for check-in and was very friendly and helpful. Helped to lock the bikes up and packed a breakfast bag for each of us. Would definitely stay here again.
Stayed 2 nights in May 2023
Response from Michele on 8 Jun 2023
Thank you so much, and always a pleasure to host people like you.!

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service
Staff were friendly n welcoming. Very limited hot water none both mornings.
Stayed 2 nights in May 2023
Response from Michele on 27 May 2023
Thank you so much, it was a real pleasure to host you.!

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, and great hospitality. Great proximity to Central Station.Thank you!
Stayed 4 nights in May 2023

8/10 Good

Ramachandran

Stayed 1 night in May 2023
Response from Michele on 17 May 2023
Grazie mille.!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

8/10 Good

Michael, MIAMI

Liked: Cleanliness, staff & service
Decent place conveniently located near the train station. Within walking distance of some sites.
Stayed 3 nights in Feb 2023
Response from Michele on 13 Apr 2023
Thank you so much it was a real pleasure to host you

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2022

8/10 Good

Maria Ines

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The wifi did not reach the room, only in reception. They gave us a room that had the name of another hotel ... confusing when asking for breakfast at the nearby café.
Stayed 2 nights in Sep 2021

8/10 Good

Martin, Ireland

Liked: Cleanliness, staff & service
Hotel is good location from the train station Reception went smoothly pleasant area enjoyed lovely meal in area Every thing on step Would recommend
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff members were very nice and accommodating. The front desk girl even offered to walk up to my room with me. I declined and that was a bad idea. The hotel is very confusing. It shares the same building with another hotel and with apartment buildings so it did get hard walking to my room. The hotel is located right beside the Naples train station. It is very convenient. My room was very clean and it has a great view of the city. The breakfast did not have anything to eat though.
Stayed 1 night in Jan 2020
Response from STAFF on 23 Jan 2020
Thank you for staying with us. Your feedback is very much appreciated. We are glad to hear your stay was mostly positive. Yes, we do share the building with other hotels, that is why we prefer walking the guests upstairs so that they know the way and do not get confused. About the breakfast, we are more focused on a local type of breakfast, but we assure we are working on pleasing a more international clientele too. If you come back to Naples one day, we hope to meet again and meet if not exceed your expectations. Best regards.

8/10 Good

shannon, California

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very close to the main Napoli train station, but its in a very scary looking neighborhood. I stayed here with a family of 4. We were really shocked when we arrived to the neighborhood. The rooms were large with a double bed and 2 twin beds and a large clean bathroom. Looked like newly renovated and remodeled. It was OK for 2 nights. Staff were really nice. Mattress wasnt very comfortable but sheets were clean. Breakfast was mainly Italian pastries, yogurt, cereals and Cappuccino was served.
Stayed 2 nights in Jan 2020
Response from STAFF on 9 Jan 2020
Thank you for your review, we are very glad you were maily happy with your stay. We will try to improve the things you found faults in, and hopefully we will see each other again! Best regards.

8/10 Good

Dongshan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from STAFF on 9 Jan 2020
Thank you for choosing to stay with us! We are very glad you were happy with your stay. Hopefully we will see each other again. Best regards.

8/10 Good

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Nice friendly staff and helpful too. The area around the hotel felt a little sketchy but it was actually fine. Train station and metro line nearby.
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a bit hard to find due to construction at at the front door, Which isn’t their fault. The staff was very friendly and helpful. The rooms were clean and the bed was soft. It did have a pay elevator which was different in all our stays. .20 per use. Not. Big deal just different. The free breakfast was good.
Stayed 1 night in Nov 2019

4/10 Poor

Jennifer

Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Very noisy. You can hear all the noise outside your room.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice, it looked run down from outside but the rooms were all newly refurbished and clean. The staff were friendly and listened to our needs. The area felt dangerous, especially in the evening. But even during the day, just down the road at the station we saw riot police and army ready for something to happen.
Stayed 1 night in Oct 2019

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant surprise
When we pulled up to the hotel we were a little worried the area looked a little scary ! How ever when we got into our hotel it was a pleasant surprise ! The room was beautiful and recently remodeled ! The girl at the front desk was super nice and very helpful she went above and beyond 😊 and the entrances to the hotel were very secure . We only stayed one night and chose this hotel because it is very close to the airport , super clean and served its purpose. There are also some get restaurants and shopping across the street .
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Standard hotel for this area of Naples. Staff were very helpful. Breakfast very basic.
Stayed 1 night in Sep 2019

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, quaint with modern touches! Love it!!
Only two days in and loving it. Dominic and James are fantastic, so hospitable, really helpful and have welcomed us beautifully. The hotel is quiet, peaceful and often we have been the only people in the pool. Still 27-31degrees. Great breakfast, snacks and my wife loves the coffee. The rooms are spacious, with views of the pool, the Bay of Naples with the spectacular Mt Vesuvius as the back drop. Vico Equense is so easy to travel to from Naples. Campania Express Train. Station is just 6mins away. Quaint, meets modern. Loving it all so far!! Defo come back.
Stayed 1 night in Sep 2019

10/10 Excellent

Pinak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Joann

Liked: Cleanliness, staff & service, room comfort
Very central with helpful staff. Room was clean and tidy. Ideal for overnight stay.
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The staff was pretty friendly but couldn’t always be found or on their cell phone. The elevator is a joke you have to have a token to go down. The door to get into the hotel is like a doggy door for people. Worst of all they shut the hot water off at night knowing we had to leave at five. The WiFi is pathetic. We forget something and tried to go back up and the guy working had evidently gone back to sleep as he didn’t answer the buzzer or the phone. Oh and yes you have to be buzzed in for the doggie door
Stayed 3 nights in Jun 2019
Response from Staff of Hotel New Sayonara on 29 Jun 2019
Hello, we're sorry our staff wasn't always available for you. That is indeed our mistake and we take responsibility for that. However for the water, this is a very old building, so it can happen sometimes that the heating system stops, we don't shut it ourselves. If you informed us we would've restarted it. As for the elevator and the main door, we're sorry it was unconvenient for you, but it's not ours and it's not something that it's up to us to change. The building is not only old but actually a historical landmark. We appreciate your full feedback though and we will do everything to ensure that our staff is available 24/7 and that our WiFi reaches all rooms. Best regards.

8/10 Good

Josianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good location
Location very close to central train station. Room was clean. Staff was very friendly. Wifi was very good.
Stayed 4 nights in Jun 2019

8/10 Good

Eveline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast was not so good and very narrow corridors.
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Stayed 3 nights in Nov 2018

8/10 Good

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Very friendly staff, happy to help. Nice breakfast, with as much coffee as you wish. If only the location was better - not a very good neighborhood. But - on the edge of the historico part of Napoli, and right across from the central RR station. Expect some trouble with the elevator, it is kind of old, and has a weird kind of doors.
Stayed 4 nights in Nov 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2018

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice people, very clean, not a great neighborhood
The hotel was very clean. The people were extremely nice. I loved the people working there. The shower was exceptionally small. To the point that I couldn't move without bumping the valve and nearly burned myself. I can't say enough good about the people though.
Stayed 2 nights in Oct 2018

8/10 Good

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spotless , nice personnel
Hotel appeared new, close to train station which is great. If I were staying a few nights, I would probably choose another spot only due to nighttime population. Hotel was extremely clean, desk personnel very nice; breakfast was ok, pretty typical small euro hotel
Stayed 1 night in Oct 2018

10/10 Excellent

George

Liked: Cleanliness, property conditions & facilities, room comfort
Great location and friendly receptionist. Easy to acces train station . 30 seconds by walking
Stayed 1 night in Oct 2018

2/10 Terrible

Kirk, Canada

Disliked: Property conditions & facilities
This hotel is very scary. Not a stand a lone hotel. It seems to be part of an apartment building. Arrived at 8pm a night. Our driver told us this is a very dangerous part of town and to not go out after we checked in. The ladies were terrified. We called an car service and another hotel to get us out of there right away. Beware!!!
Stayed 1 night in Oct 2018

6/10 Okay

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rooms, shame about the street
Hotel staff very helpful and reception is staffed 24/7. The location is ideal for exploring Naples and surrounding area. Breakfast rather poor; not enough food or variety. No tea coffee facility in hotel apart from at breakfast. Bar is advertised but the hotel does not have a bar. Naples: Local street area dirty, littered and scary. Initially hard to find hotel front door through the market traders. Once inside hotel the rooms are clean and functional with balcony views over central station square; a building site. Central station is on the doorstep so it’s very easy to explore further afield; Pompeii, Herculaneum, Vesuvius.
Stayed 7 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
€19 taxi from airport. 3rd floor. Accept v late checkins
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything I needed and expected. Staff very helpful.
Stayed 1 night in Aug 2018