Full breakfast for a fee

Reviews of The Meritage Resort and Spa

4 out of 5
The Meritage Resort and Spa
875 Bordeaux Way, Napa, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 481 out of 1003 reviews" "
Rating 8 - Good. 239 out of 1003 reviews" "
Rating 6 - Okay. 130 out of 1003 reviews" "
Rating 4 - Poor. 79 out of 1003 reviews" "
Rating 2 - Terrible. 74 out of 1003 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Anne

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property - looks nice on the website however - massive amounts of construction are currently going on - they had people working as new guests were checking in - smells of paint - it reeked. The woman checking us in then went through all the amenities to which all but 1 (the pool across the street at the other resort) were closed. The halls were dirty - there were massive events going on and the place was very loud and the hotel staff seemed very overwhelmed. Had I known the amenities had not been available - I would have never stayed here.
Stayed 2 nights in Mar 2024
Response from WAEL GHARIB on 27 Mar 2024
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We hope you will give us another chance in the future. We hope you give us another chance soon so we can share an even more positive experience.

10/10 Excellent

Kimberly, Bartlett

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property
Stayed 4 nights in Feb 2024
Response from WAEL GHARIB on 1 Mar 2024
Thank you for choosing to stay at The Meritage! We are happy to know that you enjoyed your stay and look forward to your return.

4/10 Poor

Aylet

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I specifically booked here based on a friends recommendation with high hopes of being able to stay on site with friends and truly enjoy the amenities. Unfortunately, that was not the case. 1. There was no indication when booking that the bowling alley was closed. We found out when we asked and the response was to come back in April. 2. The pool was closed. It was said the pool would be done January however, it doesn’t appear it was and we were told we could use the pool across the street. While I appreciate the offer, it’s uncomfortable to walk across the way in a bathing suit. 3. Our mattress had the spring coming through about 2 inches by our feet. Super unsafe. I was unable to speak to a manager as I was in a hurry to get back to my kids but this was not the experience I expected from The Meritage.
Stayed 1 night in Feb 2024
Response from Amy on 27 Feb 2024
Dear Aylet,Thank you for taking the time to share your review, and I'm genuinely sorry for the issues you encountered during your stay, particularly the unexpected closures and the issue with your mattress.Your feedback is invaluable, and we're actively working to address these concerns promptly. We understand the importance of a seamless and enjoyable stay, and your insights help us improve.I would love the opportunity to discuss your experience further and personally ensure that we make amends. Please feel free to reach out to our Guest Relations team, so we can address your concerns and make your next visit with us truly memorable.Thank you for your understanding, and we hope to welcome you back for a much-improved stay.

6/10 Okay

alexandra

Liked: Cleanliness
Disliked: Staff & service
Rude staff
Stayed 4 nights in Feb 2024
Response from Amy on 21 Feb 2024
Dear Alexandra,Thank you for sharing your feedback. I am truly sorry to hear that your interaction with our staff was not positive, and I want to ensure that we have shared this feedback with our management team. We are constantly striving to provide the absolute best service possible, and there is no excuse for rude behavior by our team. Please know that your feedback is extremely valuable to us, and we are taking corrective action to ensure a positive guest experience for all.

10/10 Excellent

Xochitl

Liked: Cleanliness, staff & service, property conditions & facilities
Bar and restaurant amazing
Stayed 2 nights in Feb 2024
Response from Amy on 14 Feb 2024
It was our pleasure to host your stay!

8/10 Good

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities
late check in, 4:25pm
Stayed 2 nights in Feb 2024
Response from WAEL GHARIB on 1 Mar 2024
Thank you for choosing to stay at The Meritage! We are happy to know that you enjoyed your stay and look forward to your return.

8/10 Good

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice property . There was a welcoming touch of champagne when we arrived which was a nice gesture . There was a mix up upon checking out and the manager was very friendly and took care of the issue . I appreciated him taking the time to come address the issue.
Stayed 1 night in Feb 2024
Response from WAEL GHARIB on 1 Mar 2024
Thank you for choosing to stay at The Meritage! We are happy to know that you enjoyed your stay and look forward to your return.

8/10 Good

Leena

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Have stayed at Meritage when it has just opened. Since then lot has changed and property has aged which shows. And too much commercialism with exorbitant charges for everything. Not worth the cost
Stayed 1 night in Dec 2023
Response from Amy on 14 Feb 2024
Dear Leena,Thank you so much for your feedback, and I am so sorry to hear that your stay was not 100% up to your expectations. We are in the process of completing a full renovation of all of our guestrooms at The Meritage, and we do hope you may consider joining us again to experience the new Meritage. Warm regards,AmyManager, The Meritage Resort and Spa

2/10 Terrible

Kimberly

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I was told the construction wouldn't interfere with my stay and it totally did. Also my cousins room had ants, mold ripped rug and curtains
Stayed 4 nights in Jan 2024
Response from Amy, Manager on 30 Jan 2024
Dear Kimberly,Thank you for taking the time to provide feedback on your recent stay, and I am so sorry that your experience fell short.I am working with our management across departments to ensure that we properly communicate details regarding the full room renovation that we are completing this month.We are looking specifically into the issues in your cousin's room to ensure that these are prevented in the future.Your feedback is invaluable, and we hope that you may give us the opportunity to make amends for these issues by visiting us in the future, when the renovation is complete.

8/10 Good

Ardey, Fremont

Liked: Property conditions & facilities
Disliked: Staff & service
The property is in a very good condition and very clean. Comfortable beds. The only downside was, we ordered for a sandwich at 1am but was never delivered, keep showing on our phone that it will be delivered in different time slots.. end up never delivered at all.
Stayed 2 nights in Jan 2024
Response from Amy on 21 Feb 2024
Dear Ardey,I am delighted to hear that you enjoyed The Meritage during your stay, however I do want to apologize for the mis-up with your room service order. Our in-room dining management is looking into this issue so that we may ensure that it does not happen again.

10/10 Excellent

Brandon

Stayed 4 nights in Nov 2023
Response from Wael Gharib on 9 Jan 2024
We're thrilled to hear you had a great stay and thank you for giving us the highest rating possible. We will be looking forward to your next visit to Napa, so that we may host you once again.

8/10 Good

Manvir

Stayed 1 night in Jan 2024
Response from WAEL GHARIB on 1 Mar 2024
Thank you for choosing to stay at The Meritage! We are happy to know that you enjoyed your stay and look forward to your return.

6/10 Okay

Stephanie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The place is beautiful with several fun activities unfortunately the service was not as great. I got an email that listed amenities I had preordered so it would be there upon my arrival in my room like wine tasting flights and a fruit basket but none of that was there when we arrived. We waited over an hour for it to finally be delivered to our room (after a couple of calls) I suspect this place is understaffed and undertrained due to high turnover. I appreciated the service at the spa, that was really good. Overall I want to return to the spa but won’t be expecting much from the amenities.
Stayed 2 nights in Dec 2023
Response from Wael Gharib on 7 Jan 2024
Thank you for taking the time to share your experience on your recent stay with us. We typically deliver a great experience across the board for our guests and we sincerely apologize that this was not the case during your visit. We'll use the feedback you've provided to review and improve our service moving forward. We hope to have the opportunity to host you again on your next visit to Napa as we promise to exceed your expectations.

4/10 Poor

Holly

Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Wael Gharib on 7 Jan 2024
Thank you for taking the time to share your experience on your recent stay with us. We typically deliver a great experience across the board for our guests and we sincerely apologize that this was not the case during your visit. We'll use the feedback you've provided to review and improve our service moving forward. We hope to have the opportunity to host you again on your next visit to Napa as we promise to exceed your expectations.

6/10 Okay

Fatima

Stayed 2 nights in Dec 2023
Response from Wael Gharib on 17 Jan 2024
We're sorry to hear that we did not exceed your expectations and thank you for your feedback. We'll continue to work hard to deliver a better experience for our guests and hope that we may have another opportunity to host you in the future.

8/10 Good

Cheryl, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Wael Gharib on 7 Jan 2024
We thank you for rating us 4 out of 5 stars based on your recent visit with us. We hope to host you once again on your next visit to Napa and will earn 5 out of 5 stars on that stay.

10/10 Excellent

Ravneet

Travelled with family and small children
Stayed 1 night in Dec 2023
Response from Wael Gharib on 7 Jan 2024
Thank you for choosing to stay at The Meritage Resort and Spa and for taking the time to share a review of your recent experience. We're delighted that you enjoyed your stay. We truly appreciate the excellent rating you have given us, along with your affirming comments. It was a pleasure to have you as a guest at The Meritage Resort and we hope to welcome you back soon.

10/10 Excellent

Utkarsh

Stayed 2 nights in Dec 2023
Response from Wael Gharib on 7 Jan 2024
Thank you for choosing to stay at The Meritage Resort and Spa and for taking the time to share a review of your recent experience. We're delighted that you enjoyed your stay. We truly appreciate the excellent rating you have given us, along with your affirming comments. It was a pleasure to have you as a guest at The Meritage Resort and we hope to welcome you back soon.

10/10 Excellent

Venkat

Travelled with family
Liked: Amenities
Response from WAEL GHARIB on 1 Mar 2024
Thank you for choosing to stay at The Meritage! We are happy to know that you enjoyed your stay and look forward to your return.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Wael Gharib on 7 Jan 2024
Thank you for choosing to stay at The Meritage Resort and Spa and for taking the time to share a review of your recent experience. We're delighted that you enjoyed your stay. We truly appreciate the excellent rating you have given us, along with your affirming comments. It was a pleasure to have you as a guest at The Meritage Resort and we hope to welcome you back soon.

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a family stay
One night stay for company Xmas party. The grounds are nice, plenty to do for family.
Stayed 1 night in Dec 2023
Response from Wael Gharib on 7 Jan 2024
Thank you for choosing to stay at The Meritage Resort and Spa and for taking the time to share a review of your recent experience. We're delighted that you enjoyed your stay. We truly appreciate the excellent rating you have given us, along with your affirming comments. It was a pleasure to have you as a guest at The Meritage Resort and we hope to welcome you back soon.

10/10 Excellent

Vilma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying in this property but will definitely not be the last. We had so much fun. Love the Christmas spirit and most of all the ice skating ring. Love it
Stayed 1 night in Dec 2023
Response from Wael Gharib on 7 Jan 2024
Thank you for choosing to stay at The Meritage Resort and Spa and for taking the time to share a review of your recent experience. We're delighted that you enjoyed your stay. We truly appreciate the excellent rating you have given us, along with your affirming comments. It was a pleasure to have you as a guest at The Meritage Resort and we hope to welcome you back soon.

10/10 Excellent

Elsa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Wael Gharib on 7 Jan 2024
Thank you for choosing to stay at The Meritage Resort and Spa and for taking the time to share a review of your recent experience. We're delighted that you enjoyed your stay. We truly appreciate the excellent rating you have given us, along with your affirming comments. It was a pleasure to have you as a guest at The Meritage Resort and we hope to welcome you back soon.

6/10 Okay

Linda

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Meah
It was nice though the staff were very uninformed about their jobs. Hot tub was cold, the pool was warm.
Stayed 1 night in Dec 2023
Response from Wael Gharib on 7 Jan 2024
Thank you for taking the time to share your experience on your recent stay with us. We typically deliver a great experience across the board for our guests and we sincerely apologize that this was not the case during your visit. We'll use the feedback you've provided to review and improve our service moving forward. We hope to have the opportunity to host you again on your next visit to Napa as we promise to exceed your expectations.

2/10 Terrible

Savannah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Wael Gharib on 7 Jan 2024
Thank you for taking the time to share your experience on your recent stay with us. We typically deliver a great experience across the board for our guests and we sincerely apologize that this was not the case during your visit. We'll use the feedback you've provided to review and improve our service moving forward. We hope to have the opportunity to host you again on your next visit to Napa as we promise to exceed your expectations.

4/10 Poor

Elena

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Jackie was not hospital nor welcoming. Maria and Kyli were very friendly and accommodating. If it weren’t for them, the reservation would’ve been cancelled.
Stayed 1 night in Dec 2023
Response from Wael Gharib on 7 Jan 2024
Thank you for taking the time to share your experience on your recent stay with us. We typically deliver a great experience across the board for our guests and we sincerely apologize that this was not the case during your visit. We'll use the feedback you've provided to review and improve our service moving forward. We hope to have the opportunity to host you again on your next visit to Napa as we promise to exceed your expectations.

10/10 Excellent

Raj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Wael Gharib on 7 Jan 2024
Thank you for choosing to stay at The Meritage Resort and Spa and for taking the time to share a review of your recent experience. We're delighted that you enjoyed your stay. We truly appreciate the excellent rating you have given us, along with your affirming comments. It was a pleasure to have you as a guest at The Meritage Resort and we hope to welcome you back soon.

2/10 Terrible

Monica

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would give negative stars if possible. We requested early check in several weeks before arriving and were told it was not an issue and there would be no additional charge. When we tried to check in at 1pm we were told it would be a $80 fee to check in before 4pm. We called and requested a crib 3 hours before arriving, we were told a crib would be on hold for us upon check in. It took them until 10pm with my husband going to the lobby (which is across the street at the grand reserve because the Meritage is under construction and no one tells you that before booking so you have to walk across the street to get any type of service) multiple times before they finally brought something- except what they brought is not a safe sleep space. They brought a pack and play with an insert mat that was too small and a queen size sheet that we were instructed to fold as a crib sheet replacement. I am not putting my infant at risk of SIDs or suffocation!! I sent my husband to Walmart 10 minutes away to buy a travel crib. In the morning there was a small railed crib in the hallway outside of our door with a dirty stained mattress- ew, no thanks! The hallways were littered with garbage and room service left overs for days and the pungent smell of marijuana smoke. I booked and prepaid months prior on hotels.com. After checking out the hotel has charged my credit card a total of $1150. When I call the hotel they hang up. Beware & stay away!!
Stayed 3 nights in Nov 2023
Response from Wael Gharib on 7 Jan 2024
Thank you for taking the time to share your experience on your recent stay with us. We typically deliver a great experience across the board for our guests and we sincerely apologize that this was not the case during your visit. We'll use the feedback you've provided to review and improve our service moving forward. We hope to have the opportunity to host you again on your next visit to Napa as we promise to exceed your expectations.

8/10 Good

Zahalwa, tijuana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for family trip.
Stayed 3 nights in Nov 2023
Response from Wael Gharib on 29 Nov 2023
We thank you for rating us 4 out of 5 stars based on your recent visit with us. We hope to host you once again on your next visit to Napa and will earn 5 out of 5 stars on that stay.

8/10 Good

juan, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good buy for the money. The check in was slow but they made it better with a glass of sparkling wine. The dining was not good. It is the first time I send a plate back. Their onion sup was tasteless.
Stayed 2 nights in Nov 2023
Response from Wael Gharib on 30 Nov 2023
We thank you for going out of your way to post this review and for rating us 4 out of 5 stars. Please accept our sincere apologies for the delays and for some areas closing during our remodel. We greatly appreciate the kind words and we’ll be working hard to earn 5 out of 5 stars from you on your next stay with us.

6/10 Okay

Danielle, Marina del Rey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The registration was 8mposs8ble to find after dark
Stayed 1 night in Nov 2023
Response from Wael Gharib on 7 Jan 2024
Thank you for taking the time to share your experience on your recent stay with us. We typically deliver a great experience across the board for our guests and we sincerely apologize that this was not the case during your visit. We'll use the feedback you've provided to review and improve our service moving forward. We hope to have the opportunity to host you again on your next visit to Napa as we promise to exceed your expectations.

10/10 Excellent

Sharon

Stayed 4 nights in Nov 2023
Response from Wael Gharib on 7 Jan 2024
Thank you for choosing to stay at The Meritage Resort and Spa and for taking the time to share a review of your recent experience. We're delighted that you enjoyed your stay. We truly appreciate the excellent rating you have given us, along with your affirming comments. It was a pleasure to have you as a guest at The Meritage Resort and we hope to welcome you back soon.

8/10 Good

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Temporary check-in location and some missing amenities during renovations is a bummer but other than that the property is great.
Stayed 1 night in Nov 2023
Response from Wael Gharib on 29 Nov 2023
We thank you for going out of your way to post this review and for rating us 4 out of 5 stars. Please accept our sincere apologies for the delays and for some areas closing during our remodel. We greatly appreciate the kind words and we’ll be working hard to earn 5 out of 5 stars from you on your next stay with us.

2/10 Terrible

Breena

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were severely let down. Check in was a nightmare, we waited in a 45 minute line outside in the cold to be told our room that was booked a month and a half in advance and verbally confirmed via phone call was not available. Offered a downgrade for the same price before being offered a second room to accommodate two beds. Hotel took no accountability and blamed Expedia for having inaccurate information regarding available rooms due to renovations. Our room was never cleaned and there’s an ant problem in the bathrooms. Customer service was awful. Over priced and totally disappointing.
Stayed 2 nights in Nov 2023
Response from Wael Gharib on 7 Jan 2024
Thank you for taking the time to share your experience on your recent stay with us. We typically deliver a great experience across the board for our guests and we sincerely apologize that this was not the case during your visit. We'll use the feedback you've provided to review and improve our service moving forward. We hope to have the opportunity to host you again on your next visit to Napa as we promise to exceed your expectations.

8/10 Good

Maria Eliza

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No water in the fridge that they said were complimentary when we checked in but love the wine bottle. In room dining had a $5 service per item. A bit too much for ordering in. Ice rink was nice to have within the hotel premises.
Stayed 1 night in Nov 2023
Response from Wael Gharib on 30 Nov 2023
We thank you for rating us 4 out of 5 stars based on your recent visit with us. We hope to host you once again on your next visit to Napa and will earn 5 out of 5 stars on that stay.

10/10 Excellent

Amy

Stayed 2 nights in Nov 2023
Response from Wael Gharib on 7 Jan 2024
Thank you for choosing to stay at The Meritage Resort and Spa and for taking the time to share a review of your recent experience. We're delighted that you enjoyed your stay. We truly appreciate the excellent rating you have given us, along with your affirming comments. It was a pleasure to have you as a guest at The Meritage Resort and we hope to welcome you back soon.

10/10 Excellent

Guilherme

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Nov 2023
Response from Wael Gharib on 29 Nov 2023
We're thrilled to hear you had a great stay and thank you for giving us the highest rating possible. We will be looking forward to your next visit to Napa, so that we may host you once again.

6/10 Okay

ZHIQING, Sunnyvale

Travelled with family
Disliked: Staff & service
I spent almost 1 hour to check in because the front desk staff didn't find my reservation. The manager come to help then arrange me a kingsize room. I booked the room with 2 queen beds. So we have to move out and come to the lobby again. Another manager give us a queen beds room in another building is more higher level without more charge But needs to pay higher resort fee. We spent 2 hours to moving our more suitcase and two dogs twice. It's So bad experience especially on Thanksgiving Day. But we love dinner in the valley Bristo, It's amazing.
Stayed 1 night in Nov 2023
Response from Wael Gharib on 7 Jan 2024
Thank you for taking the time to share your experience on your recent stay with us. We typically deliver a great experience across the board for our guests and we sincerely apologize that this was not the case during your visit. We'll use the feedback you've provided to review and improve our service moving forward. We hope to have the opportunity to host you again on your next visit to Napa as we promise to exceed your expectations.

4/10 Poor

Lynn

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Don’t like to give a business a negative review but this hotel is on par with an old, cheap motel. First, the room was extremely noisy. It was right next to the back employee entrance so it was really loud from the door slamming, starting at 6:00 AM. There was also cigarette smoke coming in from the outside throughout the day where people stand and smoke. Second, the bathroom was old and dingy. The toilet didn’t flush well, the toilet paper holder had fallen off and someone did a poor job of reattaching it to the wall, the vent was loud and clanky, and the shower had weak water pressure. Third, the staff member at the front desk, both at check in and check out, was dismissive and stand-offish. Not a big deal but when you pay this much to stay at a “resort,” it gives a vibe that they’re stuck up. Third, there’s very limited car charging options. The person at the front desk told me if the chargers up front are full, there’s a Chevron nearby. I figured at some point during my stay, I’d be able to charge here so I wasn’t concerned. But for the entire time every time I checked, EVs were parked there not plugged in. The hotel can’t control when people are rude but they don’t even have a sign up. The morning I checked out, I asked the valet staff and they told me there are more chargers in the back. Would have been nice to know sooner, except it didn’t matter because the availabile one was broken. There are so many other hotels around you can choose from.
Stayed 1 night in Nov 2023
Response from Wael Gharib on 7 Jan 2024
Thank you for taking the time to share your experience on your recent stay with us. We typically deliver a great experience across the board for our guests and we sincerely apologize that this was not the case during your visit. We'll use the feedback you've provided to review and improve our service moving forward. We hope to have the opportunity to host you again on your next visit to Napa as we promise to exceed your expectations.

10/10 Excellent

Yuta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Wael Gharib on 29 Nov 2023
We're thrilled to hear you had a great stay and thank you for giving us the highest rating possible. We will be looking forward to your next visit to Napa, so that we may host you once again.

8/10 Good

Akinee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Wael Gharib on 15 Nov 2023
We thank you for rating us 8 out of 10 stars based on your recent visit with us. We hope to host you once again on your next visit to Napa and will earn 10 out of10 stars on that stay.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it all
Stayed 2 nights in Nov 2023
Response from Wael Gharib on 15 Nov 2023
We were honored to receive such an outstanding review based on your recent stay with us at the The Meritage Resort and Spa. We will continue to deliver memorable experiences for our guests and we hope that includes you again in the near future.

6/10 Okay

Ross

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property seems to cater to large groups and events. Staff was basically invisible. In my three night stay i never saw anyone at the conceirge desk.
Stayed 3 nights in Nov 2023
Response from Wael Gharib on 7 Nov 2023
We're sorry to hear that we did not exceed your expectations and thank you for your feedback. We'll continue to work hard to deliver a better experience for our guests and hope that we may have another opportunity to host you in the future.

10/10 Excellent

Awndrea

Stayed 1 night in Nov 2023
Response from Wael Gharib on 29 Nov 2023
We're thrilled to hear you had a great stay and thank you for giving us the highest rating possible. We will be looking forward to your next visit to Napa, so that we may host you once again.

8/10 Good

Belinda

Stayed 1 night in Oct 2023
Response from Wael Gharib on 2 Nov 2023
Thank you for the great review of our Resort. We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Shanteia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will stay here every single time! Perfect!
Stayed 3 nights in Oct 2023
Response from Wael Gharib on 2 Nov 2023
Wow, we love to read feedback like this as your experience is what we work hard to deliver for our guests each day. Thank you for the kind words and we look forward to your next visit to the Grand Reserve at the Meritage Resort & Spa.

6/10 Okay

Stephanie

Disliked: Property conditions & facilities
No hot water, outdated and unclean room. Would not stay here again.
Stayed 1 night in Oct 2023
Response from Wael Gharib on 2 Nov 2023
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. On behalf of the entire staff, we apologize that it was not a positive visit.

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great relaxing hotel
Great experience. Fantastic on-site wine tasting and amenities. Friendly staff and comfortable accomodations.
Stayed 1 night in Oct 2023
Response from Wael Gharib on 2 Nov 2023
Wow, we love to read feedback like this as your experience is what we work hard to deliver for our guests each day. Thank you for the kind words and we look forward to your next visit to the Grand Reserve at the Meritage Resort & Spa.

10/10 Excellent

DUNNEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Wael Gharib on 24 Oct 2023
We're thrilled to hear you had a great stay and thank you for giving us the highest rating possible. We will be looking forward to your next visit to Napa, so that we may host you once again.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Wael Gharib on 24 Oct 2023
It is very rewarding to receive such a highly rated review from you based on your recent stay. Thank you from the entire staff! Please come back and see us very soon.