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"Lovely hotel with excellent service. Front desk reception was warm and welcoming. The staff went out of the way to help us resolve some problems we had with car rental, as we spoke no Japanese. The hotel itself is centrally located near the train station and big shopping malls."

"The overall appearance of the hotel was very nice. The room was clean. The breakfast was very good, lots of options. Everyone was very nice, especially the lady at the counter who helped with information on sending our luggage forward to our next hotel. "

"From the moment we walked into the entrance of the Granvia Hotel in Okayama, the magic began. We were greeted with wide smiles and a “happy to see you!” vibe. The one downer was that the luggage we had sent to this hotel was only partially delivered. The wonderful young lady at the front desk (Sato, Sumire) was very sympathetic and went out of her way to help us find the missing luggage. She called “Sagawa” delivery service and informed them of their mistake. The lady from Sagawa told us that our bag was still in Osaka and that it would be delivered the next day. Fortunately, I had an “Apple Air Tag” in the bag and knew the bag was in their Okayama distribution center. Our missing luggage was delivered to our hotel room within a few hours. We will highly recommend this hotel (Grandvia Okayama) to all our friends and anyone who asks. Again, please send our personal thanks to Ms. Sato, Sumire for her help and kindness. Aloha and mahalo!"

"Breakfast was nice"