photo by

Get an overview of this hotelFamily-friendly hotel with 2 restaurants and full-service spa

Collecting Nectar Points

Popular property highlights

Free self parking
Free valet parking
Free WiFi
Outdoor pool
Smoke-free property

Location

This family-friendly Yuchi hotel is located on a lake, within a 10-minute walk of Mei He Garden and Shueishe Pier. Wen Wu Chao and Shueishe Visitors Center are also within 1 mile (2 km).

Hotel features

Along with 2 restaurants, this smoke-free hotel has a full-service spa and an outdoor pool. Free WiFi in public areas is provided, as well as free valet parking, a free area shuttle and a free manager's reception. Additionally, a fitness centre, a poolside bar and a coffee shop/café are on-site.

Room amenities

All 92 rooms boast spring water baths, and offer free WiFi and free minibar items. Complimentary high-speed (wired) Internet access and balconies or patios are standard, as are LCD TVs with satellite channels.

Languages Spoken

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, The Wen Wan Resort Sun Moon Lake features hot springs and an outdoor pool. Dining is available at one of the hotel's 2 restaurants, and guests can grab a coffee at the coffee shop/café. The property also has a nearby snack bar/deli. A poolside bar is on site where guests can unwind with a drink. A complimentary manager's reception is offered every day. Public areas are equipped with complimentary wired and wireless Internet access.

This luxury hotel also offers a kid's pool, a fitness centre and spa services. For a surcharge, a round-trip airport shuttle (available 24 hours) is offered to guests. On-site self parking and valet parking are complimentary.

The Wen Wan Resort Sun Moon Lake is a smoke-free property.

  • Express check-in 
  • Coffee/tea in common areas 
  • Lift 
  • Fitness facilities 
  • Children's club 
  • Full-service spa 
  • 24-hour front desk 
  • Poolside bar 
  • Spa treatment room(s) 
  • Porter 
  • Tours/ticket assistance 
  • Meeting rooms 2 
  • Built in 2010 
  • Coffee shop or café 
  • Free self parking 
  • Dry cleaning/laundry service 
  • Free WiFi 
  • Free valet parking 
  • Free wired Internet 
  • Outdoor pool 
  • Children's club (free) 
  • Smoke-free property 
  • Children's pool 
  • Safe-deposit box at front desk 
  • Free area shuttle 
  • Spa services on site 
  • Terrace 
  • Free reception 
  • Luggage storage 
  • Free RV, bus, truck parking 
  • ATM/banking 
  • Breakfast available (surcharge) 
  • Number of restaurants - 2 
  • Concierge services 
  • Gift shops or newsstand 
  • Conference centre 
  • Snack bar/deli 
  • Total number of rooms - 92 
  • Number of floors - 12 
  • Number of buildings/towers - 1 
  • Wedding services 
  • Airport transport (surcharge) 
  • Garden 
  • Free newspapers in lobby 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Children's pool  
  • Free Wi-Fi  
  • Children's club (free)  
  • Area shuttle (complimentary)  
  • Snack bar/deli  
  • Playground on site  
  • Refrigerator  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Languages Spoken

  • English
  • Chinese

Parking

Free self parking, Free valet parking, Free RV, bus, truck parking

Room Amenities

  • Premium TV channels 
  • Premium bedding 
  • Balcony or patio 
  • Air conditioning 
  • Free newspaper 
  • Refrigerator 
  • Coffee/tea maker 
  • Free bottled water 
  • Minibar (stocked, free items) 
  • Daily housekeeping 
  • Private bathroom 
  • Free toiletries 
  • Separate bathtub and shower 
  • Spring water bathtub 
  • Desk 
  • In-room safe 
  • Iron/ironing board (on request) 
  • Blackout drapes/curtains 
  • Satellite TV service 
  • Free WiFi 
  • Free wired Internet 
  • Room service (24 hours) 
  • LCD TV 
  • Free cribs/infant beds 
  • Rollaway/extra beds (surcharge) 

Where to Eat

A complimentary manager's reception is offered each day.

The Wen Wan Resort Sun Moon Lake has 2 restaurants on-site.

Late night fare is available from 24-hour room service.

Nearby Things to Do

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site 
  • Bicycle rentals nearby 
  • Hot springs on site 

Spa Services

MOON SPA has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, massages and facials. The spa is equipped with hot springs/mineral springs, a mud bath and a sauna. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

  • Couples treatment rooms 
  • Body wraps 
  • Body treatments 
  • Body scrubs 
  • Facial treatments 
  • Aromatherapy treatments 
  • Ayurvedic treatments 
  • Hot stone massage 
  • Mud bath in spa 
  • Deep tissue massage 
  • Sauna in spa 
  • Hot springs/mineral springs in spa 
  • Massages 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • Roll-in shower 
  • In-room accessibility 

Hotel Policies

Check-in

Check-in time starts at 3 PM

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance for details.

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for TWD 3850.0 per day.
  • Free cribs (infant beds)!

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
Parking height restrictions apply

Fees

The charges below are included in your overall room price:
  • Resort fee
The resort fee includes:
  • Pool access
  • Fitness centre access
  • Children's club/arcade access
  • Bicycle storage
  • Phone calls
  • In-room safe
  • In-room coffee
  • In-room bottled water
  • Concierge/Valet service
  • Self-parking
  • Valet parking
  • Parking
  • Housekeeping
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.
  • Fee for buffet breakfast: TWD825 for adults and TWD528 for children (approximately)
  • Airport shuttle fee: TWD5500 per person (one-way)
  • Rollaway bed fee: TWD3850.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Wen Wan Resort Sun Moon Lake
  • Wen Wan Resort
  • Wen Wan Sun Moon Lake
  • Wen Wan
  • The Wen Wan Resort Sun Moon Lake Taiwan/Nantou

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. A resort fee is included in the total price displayed. Up to 2 children aged 6 years old and younger stay for free when occupying the parent or guardian's room, using existing bedding.


Sorry, we seem to have had an issue loading our review content. Try again?

Top Positive Review

Top Positive Review

Top Critical Review