Hotel closed - no information provided
Booked the hotel several weeks in advance but at arrival (after a 8hour drive) found the hotel closed. For the next 5 hours we tried to call the hotel (both mobile and fixed numbers) but no one bothered to pick up. Finally hotels.com booked us in to another hotel for an extra fee! Still to this day no one from the hotel has contacted us with an explanation or appology. Great way to run a hotel.