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Reviews of Shangri-La Nanjing

5 out of 5
Shangri-La Nanjing
329 Zhongyang Road, Nanjing, Jiangsu

Reviews

9.0

Wonderful

Rating 10 - Excellent. 88 out of 143 reviews" "
Rating 8 - Good. 35 out of 143 reviews" "
Rating 6 - Okay. 14 out of 143 reviews" "
Rating 4 - Poor. 3 out of 143 reviews" "
Rating 2 - Terrible. 3 out of 143 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Wan Qing, vancouver

Stayed 1 night in Aug 2023

8/10 Good

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Moden and comfortable
Very conveniant for Nanjing railway station, 1 stop. Clean modern hotel comfortable spacious rooms, fod to cater to all tastes, Little nightlife close by so very quiet.
Stayed 1 night in Aug 2020
Response from James on 13 Aug 2020
Dear guest, thank you so much for sharing with us your recent stay at Shangri-La Hotel, Nanjing. We are very happy to hear that you are satisfied with location, facilities and food. We will certainly share your kind words with the broader team. I look forward to welcoming you back very soon for another delightful stay.

2/10 Terrible

Verified traveller

Stayed 2 nights in Mar 2020

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from James on 16 Dec 2019
Dear guest, thank you very much for choosing Shangri-La Hotel, Nanjing to stay. Glad to known that you have a enjoyable time in hotel. We look forward to welcoming you back very soon for another delightful stay!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
poor………………………………………………………………………………………………………………………trouble
Stayed 1 night in Nov 2019
Response from James on 7 Nov 2019
Dear guest, thank you for staying at Shangri-La Hotel, Nanjing and for sharing your experience with us. We are so sorry that you are not satisfied with our hotel. At the same time, we also hope you can leave us some specific suggestions, please be assured that we sincerely listen to your comments for improvement. We are looking forward to welcoming you back soon.

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Large room with a great view. Quality bed sheets and linen. The large bathroom is pampering
Stayed 3 nights in Oct 2019
Response from James on 14 Oct 2019
Dear guest, thank you very much for staying with us at Shangri-La Hotel, Nanjing and for sharing your experience. It is great to hear that you enjoyed your stay at the hotel. We will certainly share your kind words with the team. We very much look forward to the pleasure of welcoming you back in the near future!

10/10 Excellent

PCK, Hong Kong, China

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to metro station Great staff with excellent hospitality All facilities in the hotel in good working order Cleanliness is first class Food served in their restaurants are delicious
Stayed 3 nights in Sep 2019
Response from James on 26 Sept 2019
Dear guest, thank you so much for sharing with us your recent stay at Shangri-La Hotel, Nanjing. We are very happy to hear that you are satisfied with our hotel, we will certainly share your kind words with the broader team. I look forward to welcoming you back very soon for another delightful stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and good service. Breakfast needs an improvement.
Stayed 2 nights in Aug 2019
Response from James on 16 Aug 2019
Dear guest, thank you for coming to Shangri-La Hotel, Nanjing and for sharing your experience with us. We are so sorry to hear that you are not satisfied with breakfast. Be assured that your comments have received our highest attention. In fact, the Guest satisfaction is our highest mission and we are looking forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from James on 19 Jun 2019
Thank you so much for sharing with us your recent stay at Shangri-La Hotel, Nanjing. I look forward to welcoming you back very soon for another delightful stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent comfort
Friendly staff, excellent comfort and service.
Stayed 2 nights in May 2019
Response from molly zhu on 15 May 2019
Dear guest, thank you so much for choosing our Shangri-La Hotel, Nanjing. We are very happy to know that you really enjoy your stay at our hotel. I look forward to welcoming you back very soon for another delightful stay.

6/10 Okay

Verified traveller

Stayed 3 nights in May 2019
Response from molly zhu on 15 May 2019
Dear guest, we thank you very much for staying with us at Shangri-La Hotel, Nanjing. It is great to hear that you enjoyed your stay at the hotel. We very much look forward to the pleasure of welcoming you back in the near future!

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from molly zhu on 9 Apr 2019
Dear guest, we thank you very much for staying with us at Shangri-La Hotel, Nanjing and for sharing your experience. It is great to hear that you enjoyed your stay at the hotel. We very much look forward to the pleasure of welcoming you back in the near future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from molly zhu on 1 Apr 2019
Dear Guest, Thank you so much for sharing with us about your recent stay at Shangri-La Hotel, Nanjing. We are very happy to know that you are satisfied with your stay. We look forward to welcoming you back very soon for another delightful stay.

10/10 Excellent

hjk

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like convenient location, good service, cleanness. hot pot was very good. much appreciated if more choices of menues in the restaurants.
Stayed 2 nights in Feb 2019
Response from Molly Zhu on 13 Feb 2019
Dear guest, we are very happy to hear that you like our JIN Hot Pot. We will certainly share your kind words and your suggestion with our kitchen and service colleagues. I look forward to welcoming you back very soon for another delightful meal or stay.

8/10 Good

Wing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Molly Zhu on 21 Jan 2019
We thank you very much for staying with us at Shangri-La Hotel, Nanjing and for sharing your experience with us. It is great to know that you enjoyed your stay at the hotel. We very much look forward to the pleasure of welcoming you back in the near future!

10/10 Excellent

Shahar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top level hotel
Top level hotel. Very nice room and bed. Nice gym. Reception staff speaks decent English. Has restaurant and bar on premise. Free WiFi, though suffers from the typical China internet filtering. Offers a very nice breakfast where you may also enjoy a western menu. Located about 45 minutes by car from NKG airport and walking distance from a metro station.
Stayed 2 nights in Nov 2018
Response from Molly Zhu on 19 Nov 2018
Dear guest, It was such a great pleasure to welcome you to Shangri-La Hotel, Nanjing, and thank you so much for writing a kind review to share your experience. We truly look forward to the pleasure of welcoming you back again.

10/10 Excellent

Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Molly Zhu on 19 Nov 2018
Dear guest, It was such a great pleasure to welcome you to Shangri-La Hotel, Nanjing, and thank you so much for writing a kind review to share your experience. We truly look forward to the pleasure of welcoming you back again.

10/10 Excellent

Wiz, Tewksbury, MASSACHUSETTS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This may be the nicest hotel I've ever stayed in. An absolutely beautiful facility.
Stayed 2 nights in Nov 2018
Response from Molly Zhu on 13 Nov 2018
Dear Guest, Thank you so much for sharing with us your recent stay at Shangri-La Hotel, Nanjing. We look forward to welcoming you back very soon for another delightful stay.

10/10 Excellent

Jia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Shangri-La experience at Nanjing
One of the best five star hotels I have ever stayed. The staff at Shangri-La at Nanjing are courteous, warm and well trained. Those at the Concierge department are particularly helpful in helping purchase train tickets and other business arrangements. We will stay again.
Stayed 4 nights in Nov 2018
Response from Molly Zhu on 13 Nov 2018
Dear Guest, Thank you so much for sharing with us your recent stay at Shangri-La Hotel, Nanjing. We look forward to welcoming you back very soon for another delightful stay.

10/10 Excellent

Sung Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Molly Zhu on 13 Nov 2018
Dear Guest, Thank you so much for sharing with us your recent stay at Shangri-La Hotel, Nanjing. We look forward to welcoming you back very soon for another delightful stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2018
Response from Molly Zhu on 29 Oct 2018
We thank you very much for staying with us at Shangri-la Hotel, Nanjing. It is great to hear that you enjoyed your stay at the hotel.We very much look forward to the pleasure of welcoming you back in the near future!

10/10 Excellent

Naim, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a comfortable room and service was very good.
Stayed 1 night in Sep 2018
Response from Molly Zhu on 8 Oct 2018
It was such a great pleasure to welcome you to Shangri-la Hotel, Nanjing, and thank you so much for writing a great review to share your experience. I am very happy to hear that you enjoyed your stay at our hotel. We truly look forward to the pleasure of welcoming you back again.

10/10 Excellent

Jin Ngee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shangri-La expectations met, I felt younger
Amazing stay. Excellent service. Quick check in. Great views from my room. Restful bed. Huge bathroom.
Stayed 3 nights in Aug 2018
Response from Molly Zhu on 3 Sept 2018
We thank you very much for choosing Shangri-La Hotel, Nanjing to stay and for sharing your experience with us. We are very delighted to hear that you enjoyed your time in our hotel. Rest assured that your generous words of praise will be certainly shared with our colleagues. We look forward to welcoming you back very soon.

10/10 Excellent

Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Molly Zhu on 4 Aug 2018
尊敬的客人，感谢您选择南京香格里拉大酒店。很高兴得知您满意本次入住，这是给我们服务工作的鼓励和褒奖。真诚的期待您再次入住！

4/10 Poor

David, United States

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Unprofessional front desk staff
My room was booked with 2 breakfasts (room with two double beds) included, however, when I invited some for a breakfast meeting the morning I was supposed to check out, I was advised that my room has only one free breakfast since I was the only one checked-in to the hotel, unless I take my guest for a registration at the front desk. I was happy to do that but when I went down to the front desk, the staff told me that he was unable to registers my guest since it was my check out date. Later, he wanted me to sign the bill at breakfast first, which goes to my room charge, and he was confident that the bill can be taken care of at check out. After breakfast when I was checking out, another staff helped me and refused to waive the bill even after speaking with the staff that told me to sign the bill. I was very confused by the situation, and with a flight to catch, I did not choose to argue further. I just could not understand why would a hotel makes the breakfast situation so complicated when a room already comes with two breakfasts, as well as the lack of commutation between staff and lack of willingness to solve problem for guest.
Stayed 2 nights in Jun 2018
Response from Molly zhu on 5 Aug 2018
Dear guest, thank you so much for sharing with us your recent stay. We are sorry for the inconvenience that you encountered and the staff service and communication did not meet your expectations. Be assured that your comments have received our highest attention. In fact, the guest satisfaction is our mission and we are looking forward to welcoming you back soon.

6/10 Okay

Verified traveller

Disliked: Staff & service
Service is subpar
Staff service was not up to other Shangri-las standard. Waited in line for nesrly 15 mins for check in, while waiting for the staff trying to fix their VAT invoice printer. Offers no apologies and frankly the staff couldn't care less about how I was unhappy about the situation.
Response from Molly Zhu on 16 Aug 2018
Dear guest, thank you for choosing our Shangri-La Hotel, Nanjing and sharing your stay with us. We are very sorry about the service at the reception that did not meet your expectations. We will make efforts to train our staff and keep pursuing the quality and warm service. In fact, the guest satisfaction is our mission and we are looking forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Next To Metro and Meet Shangrila Standards
Superb facilities and service thats a notch above the already excellent hotel service in China. Breakfast was fabulolous. 50 m from Subway.
Stayed 1 night in Apr 2018

6/10 Okay

Verified traveller

Disliked: Staff & service
Response from Molly Zhu on 16 Aug 2018
Dear Guest Thank you for choosing Shangri-La hotel, Nanjing. It's great to hear you stay here very happy. Hope see you again.

6/10 Okay

Peter

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel but staff need better training.
Hotel itself is very nice. Good: Spacious room, very clean and in good shape. Room service good and fairly fast. Medium: Surrounding area is not very attractive, although close to the lake it takes quite a while to actually find an entrance to it. Some of the staff gave me a rather unwelcoming feeling when speaking to them. Not all but some of them. Not good: I understand people sneeze. That's nature. People who hold their hand up while sneezing are even considered well behaved. So I'm standing in front of the cold cuts, which the lady behind the counter was just refilling, and she then sneezes into her hand. I then stare at her, wondering if she's going to change her plastic gloves but she seems very unimpressed and just picks up a handful of salmon and plonks it on the counter for people to take. She does that with the same hand she just sneezed all her germs into. That's something, that at least I find unacceptable. So all in all a nice hotel, as one would expect from a brand name like that, but the breakfast incident put me off so I'm going to avoid this hotel branch in future.
Stayed 2 nights in Mar 2018
Response from Molly Zhu on 16 Aug 2018
Dear guest, thank you so much for sharing with us your recent stay. We are sorry for the inconvenience that you encountered and the staff service did not meet your expectations. Be assured that your comments have received our highest attention. In fact, the guest satisfaction is our mission and we are looking forward to welcoming you back soon.

10/10 Excellent

FAH SIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
Response from Sophie on 15 Jan 2018
感谢您选择南京香格里拉大酒店！期待再次为您服务！

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with the hotel
Great hotel. Very helpful staff for booking train tickets, taxis, or translation. Great room. The area itself is a little "out of the action" but next to the metro, which is easy for foreigners to use.
Stayed 3 nights in Oct 2017

10/10 Excellent

Alex, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room and facilities such as fitness center are excellent and exceed my expectations. The breakfast is great as well except the coffee needs some improvements.
Stayed 1 night in Jul 2017
Response from Molly Zhu on 16 Aug 2018
Dear Guest Thank you for choosing Shangri-La hotel, Nanjing. It's great to hear you stay here very happy. Hope see you again.

10/10 Excellent

jane , HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lake view
Wonderful experience with great services provided, and extremely gorgeous view in the hotel
Stayed 2 nights in Jul 2017

6/10 Okay

Hans Joachim

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Manoj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Hotel was great only problem was late night no coffee shop or bar could serve drinks or food so had to order room service from limited all night menu. My room was all good but my friends room had a cleanliness issue which they sorted later. All in all a luxurious comfortable stay barring a few small hiccups

6/10 Okay

Manoj

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel good, convenient clean and comfortable -
The room whilst old fashioned (Shangrila usually is quite sedate and predictable decor - not a bad thing) was comfortable, clean, neat very spacious. Huge room, huge bathroom and everything was great. The only negative I can think of was there is no late night bar serving drinks. At check (I checked in at 1030pm) was told lobby bar is open till 12;30 am so I went down for a drink and a bite to eat at 11:20 to see them packing away - all closed (an hour early) then was directed to anothre bar on th e5th floor - that bar ONLY served beer ( no food no wine) so eventually had to go back and order room service from a VERY limited menu (just 8-10 dishes) and they gave me a complimentary glass of wine BUT the wine was corked and off and tasted awful (appreciate their gesture but not serve a stale wine that has probably been opened for a long time thats why give it for free?)

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean good value close to Metro line 4 Pudong Ave
Standard was much closer to Sofitel than Novotel. Room was really clean and had nice views of the smog. Breakfast was excellent.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Piggy

Liked: Cleanliness, property conditions & facilities, room comfort
A bad apple ruins all
The hotel is not located in city center, but it's facing the famous lake, good view from hotel room. Subway station is within 5 mins walk and a shopping center with 10 mins. The room was comfy and clean. But wifi was horrible. Besides whatsapp and baidu, you were disconnected with entire world. (I end up used my portable wifi, which I could access to google) Most of the staff were very helpful. But I had one disappointing experience. I wanted to send a post card out of China. The bell boy told me it's RMB5, and he did not have any stamp with him. He said I just gave him the card and he would mail it for me. Knowing that sending a post card to the place I live was RMB 1.50, I refused so. A dishonest guy ruins reputation of a hotel. Do you trust such a guy to carry your baggage to your room?

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in Nanjing
Stayed two nights for family trip. Love it. Service is excellent and friendly. Swimming pool is stunning nice. Will stay there next time.

10/10 Excellent

Paul D., US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel that is really clean.
Loved it. Great breakfast, too! The beds were really comfortable and the bathroom was extremely clean!

10/10 Excellent

Edward, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast and buffer lunch
Had a comfortable stay and service was great.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegant hotel, recommend for stay
Hotel is very nice, room very comfortable,service is very good.You can order food 24 hours.highly recommend

10/10 Excellent

ka kui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous view & fabulous room. Unforgettable stay!

8/10 Good

Travel, Wrexham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Hotel
Great for Business stay

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good breakfast buffet.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Beautiful room, very friendly staff, convenient location. The hotel room had great large bathroom and comfy bed. The breakfast was pretty good as well.

8/10 Good

bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restaurant staff need hygiene retraining
Check in was smooth. Staff cordial. Room was up to the usual Shangri-la standard. Ate at Cafe Xuan. Food was good. Used the powder room the same time as one of their staff and was stunned that she did not wash her hands after coming out of the W.C.!!

6/10 Okay

KARL S, New York NY

Liked: Cleanliness, room comfort
Disliked: Staff & service
Reconsider this Shangri-La
I was disappointed with my stay at Shangri-La. I stayed at the hotel when i first opened in Nanjing last year and the service was much better. No signature fresh fruit in the rooms and the staff was not as attentive as when it first opened. Disappointing.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel in Nanjing
Being an independent highrise not attached to any shopping complex, it is only one stop from the Nanjing railway station, so great choice for lazy business travelers who take train to Nanjing and want to avoid local traffic. The subway station, however, does not have an underground path connecting directly to the hotel, so you need to climb up the subway and take a 5 minutes walk along the pedestrian walkway on the main street to get to the main hotel entrance, which is slightly inconvenient considering so many scooter motorcycles in China dash on pedestrian walkway.I stayed at a lake view room , which is very spacious, and offers spectacular mountain and lake view. Window is well cleaned. Very fortunately, weather was good so I saw both thrilling sunrise and full moonlight that day, which is considered a luxury now due to the lingering smog problem China is facing.Hotel offered me complimentary 4pm checkout, nice, and also offered me free access to the lounge, which unfortunately doesnt offer 360 view; if you want to see the view on the other sides, you will need to dine in the restaurant next to it. Amenity in the room is that famous L'o brand, nice. Bed is big and comfortable. Breakfast is good too.some furniture in the room has sharp edges, and the interior decor seems a bit old fashioned. The overall service professionalism is not as top-class as InterCon in Nanjing.In conclusion, a very nice hotel, and I will definitely recommend to other people.