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Reviews of The Royal Snail

4 out of 5
The Royal Snail
Avenue de la Plante 23, Namur

Reviews

8.8

Excellent

Rating 10 - Excellent. 182 out of 380 reviews" "
Rating 8 - Good. 147 out of 380 reviews" "
Rating 6 - Okay. 39 out of 380 reviews" "
Rating 4 - Poor. 9 out of 380 reviews" "
Rating 2 - Terrible. 3 out of 380 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Xavier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very nice boutique hotel in Namur (probably unique as far as I know). The restaurant is excellent. Only the breakfast could be improved. But overall, a really pleasant stay.
Stayed 1 night in Apr 2024

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

D

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very nice, rooms are large and nicely decorated. Amenities are lovely.

10/10 Excellent

Daniela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best!
Stayed 1 night in Mar 2023

10/10 Excellent

David

Stayed 3 nights in Mar 2023

10/10 Excellent

Nigel, London

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favourite hotels that I stay in
Stayed 1 night in Nov 2022

6/10 Okay

grant

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
general
we have stayed in this hotel many times in the past but sadly now needs a good clean and update. expensive breakfast
Stayed 1 night in Aug 2022
Response from The RSN on 29 Sept 2022
Dear guest, thank you for your review. The hotel is undergoing daily refurbishment. Breakfast is at the same price sinces years and years... Best regards.

10/10 Excellent

Nigel, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and helpful, super nice view, original rooms
Stayed 2 nights in Jul 2021

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aircon was noisy with no way to turn it off, otherwise very comfortable stay
Stayed 1 night in Jul 2021

8/10 Good

Katharina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location,friendly staff, ample breakfast
My husband and I stayed for 1 night in this hotel in May '21. The location of the hotel is excellent: close to the Citadel and the Meuse river. The hotel staff is multi-lingual, and very helpful. We opted for a standard room with a view of the pool at the back of the hotel, because it was bigger and probably quieter than the Deluxe rooms with views of the river at the streetside. Parking was free,on the street in front of the hotel. The room had a comfortable double bed,a desk with a minifridge enclosed,1 chair, a red alcove with a seat, a closet with a safe, a see-through shower and a sink with design amenities in the room, a separate toilet, and a small balcony. There was a flatscreen TV and free WIFI too. The room was soundproof, quiet and very clean. The dinner in the hotel was a bit of a disappointment: although the food was very tasty, portions were very small with few accompaniments and the wine was on the expensive side. Breakfast however was ample and very tasty. We could choose between a sweet or hearty breakfast or we could get a combination of the two (which we did). On top of that, we could opt for eggs any style, fruit and juice. As long as there are Covid-restrictions, breakfast is served on a tray in the room at an hour of your choosing. There isn't much space to eat it, though . One of us could sit on the chair at the desk, the other one had to sit on the bed. We had a very good stay here, and we will stay here again when we are in Namur.
The hotel façade
Room 406 seen from the door
Room 406
Room 406
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time we stayed and just really satisfied with staff room as well as easy parking.
Stayed 1 night in Aug 2020
Response from Julie on 12 Aug 2020
Dear, Thank you for choosing the Royal Snail again and for your nice feedback ! We'll be pleased to welcoming you next time :) Best Regards

8/10 Good

Henrique

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for an overnight stay
Nice stay, good hotel. Comfortable.
Stayed 4 nights in Jul 2020
Response from The RSN on 28 Jul 2020
Thank you

6/10 Okay

Dalila

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jul 2020
Response from Julie on 14 Jul 2020
Bonjour, Merci pour votre séjour au Royal Snail et pour votre note. N'hésitez pas à nous faire part de vos éventuelles remarques concernant votre séjour. Au plaisir de vous accueillir à nouveau prochainement

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020
Response from Front Desk on 29 Jan 2020
Merci et à bientôt

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An hotel where I felt at home. Welcoming staff always ready to help customers. The restaurant inside the hotel is great as well as breakfast. Would certainly go back.
Stayed 2 nights in Dec 2019
Response from Julie on 17 Dec 2019
Dear, Thank you very much for your stay at The Royal Snail Hotel and for your nice comments. We will be pleased to welcome you again soon ! Best Regards,

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Stayed 1 night in Oct 2019
Response from Julie on 14 Nov 2019
Madame, Monsieur, Merci pour votre séjour au Royal Snail et pour votre commentaire. Cordialement, Dear, Thank you for your stay at The Royal Snail and for your comment ! Best Regards,

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We'd hoped for a fairly luxurious stay, but had only warm water for the bath on arrival, and despite detailing the problem to the hotel staff little effort was made to rectify the problem, so we still had no hot water on our second and last night. The restaurant menu appeared to provide nothing for vegetarians so we ate elsewhere. The room was small, and most of the floor space was taken up by a table that ran the full width of the bed. Very disappointed.
Stayed 2 nights in Oct 2019
Response from Julie on 9 Oct 2019
Dear Mister Gordon, We thank you for your stay at The Royal Snail and for your comment. We are sorry you were disappointed. The team tried to help you at the best with this technical problem (beyond our control). In fact on the 2nd October, someone came in your room to check the hot water and we restarted the boiler as soon as you have notified the problem. Then the reception offered you the breakfasts (80€) for the inconvenients. Regarding the restaurant, it's always possible to find an alternative for vegetarians as soon as we know it. We are sorry you didn't like the room. Next time, don't hesitate to tell us, following availability we can change room for a bigger one. We hope to see you again soon in order to improve our services.

6/10 Okay

Verified traveller

Stayed 4 nights in Sep 2019
Response from Julie on 2 Oct 2019
Merci pour votre commentaire et séjour au Royal Snail. Au plaisir de vous accueillir à nouveau prochainement ! Thank you for your feedback and stay at The Royal Snail. We are looking forward to welcoming you soon again!

10/10 Excellent

Aisling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place a hidden gem.
Stayed 3 nights in Aug 2019
Response from Julie on 2 Oct 2019
Merci pour votre commentaire et séjour au Royal Snail. Au plaisir de vous accueillir à nouveau prochainement ! Thank you for your feedback and stay at The Royal Snail. We are looking forward to welcoming you soon again!

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Julie on 2 Oct 2019
Merci pour votre commentaire et séjour au Royal Snail. Au plaisir de vous accueillir à nouveau prochainement ! Thank you for your feedback and stay at The Royal Snail. We are looking forward to welcoming you soon again!

4/10 Poor

Jacob

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
I was very glad I hadn’t paid over £200 for the room plus £60 for breakfast as the hotel was dirty and in need of refurbishment. We stayed at a Holiday Inn on the trip which only cost £75 which included breakfast and was a far better hotel with friendly staff. It was also immaculate.
Stayed 1 night in Aug 2019
Response from Julie on 31 Oct 2019
Dear, We would like to thank you for your stay at The Royal Snail and we are sorry you were disappointed. We'll take care of your comments in order to improve our services. Best Regards

8/10 Good

GEORGIOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Julie on 30 Aug 2019
Dear, We thank you for your feedback and for your stay at The Royal Snail Hotel ! We are looking forward to welcoming you soon again.

8/10 Good

Megan

Stayed 2 nights in Jul 2019
Response from Julie on 15 Aug 2019
Dear, Thank you for staying with us and thank you for your comments. Best Regards

10/10 Excellent

Annika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
over-night stop-over with family
Fantastic little hotel! We had a small suite for four people but can imagine that the rooms are just as posh. Strange though that they charged for tea/coffee minibar-style when there was a cattle in the room. Great service and staff but a minus for not being able to fit hotel guests in for dinner in the hotel restaurant and options were few as hotel is located a fair bit outside Namur city centre. We were suggested to go to the bistro at the casino some 300m down the road which was ok, but not what we expected.
Stayed 1 night in Jun 2019
Response from Julie on 4 Jul 2019
Dear Annika, Thank you very much for staying with us and for your great comment. The drinks on the table (coffee and water) are free but the minibar is payable in supplement. We are sorry not being able to welcome you in our restaurant. Please note that this is always better to book a table in advance in order to avoid this problem. We are looking forward to welcoming you soon again.

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
There was a smell of toilets that was persistent in the lobby/reception area. I was thankful I hadn’t paid the rack rate for the room - it would have been daylight robbery. As it was I think there is not great value for money at this hotel.
Stayed 1 night in Mar 2019
Response from The RSN on 6 Mar 2019
Dear customer, thank you for your stay. We are sorry for the smell problem, it has been fixed since. Regarding the rates, we are under the usual rates in 4 stars. Cordially. The RSN

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Beautiful, fun & great staff - polite, cool and attentive. 10/10
Stayed 1 night in Feb 2019
Response from John on 13 Feb 2019
Thank you for your nice review Best regards

10/10 Excellent

Nigel, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My second visit and enjoyed my interesting room, the breakfasts, late night glass of Bordeaux at the bar, beautiful position close to river and general ambience of hotel.
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in a great town! Loved the pool and personnel -- thanks!
Stayed 3 nights in Jul 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not impressed!
Staff unhelpful, hotel dark & dingy, room needed a good clean. Noisy at night. Not suitable for families. Didn't seem like a 4 star hotel, more like a 2 star hotel. Air con leaked on floor, we complained, didn't get an apology or offer of any compensation. Basically had to stay away for a few hours for them to sort out. Very disappointed!
Stayed 4 nights in Sep 2018
Response from RSN on 20 Sept 2018
Dear, the anonymous nature of your opinion does not allow us to analyze the possible problem and verify the accuracy of your opinion. Best regards.

10/10 Excellent

Andrew

Good hotel with interesting and good rooms!
Really quite a chic hotel that we probably didn't make the most of. Room was large and comfortable. We were charged for putting a third bed in the room which wasn't made clear when we booked through Hotels.com even though we made it clear we were looking for a room for 3 people, two adults and one child. This should be looked at by the website and hotel. Namur is a nice small city, but probably not as picturesque as other Belgian towns. We didn't do breakfast so can't comment on the food. Good for a stop over.
Stayed 1 night in Aug 2018

10/10 Excellent

claire, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Quirky rooms very modern Staff incredibly helpful Interesting? That not only was the pool glass sided to the restaurant/bar . The shower is all glass to the bedroom.. maybe my Britishness shines through there 😂
Stayed 1 night in Aug 2018

6/10 Okay

Keith

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 4 nights in Aug 2018

10/10 Excellent

Aisling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Stay at Royal Snail
Friendly staff, clean and comfortable hotel with amenities. Really enjoyed our stay at this hotel.
Stayed 1 night in Aug 2018

8/10 Good

Martin, Sussex

Liked: Cleanliness, staff & service
Disliked: Room comfort
Music tour
Hotel is a nice boutique style with large rooms. It is right next to the river offering lovely views. The room is well equipped though a kettle would be useful if they want to cater for British travellers...there is no English Breakfast Tea available at the rather expensive but otherwise well stocked bar. The hotel is slightly out of town with a 15 to 20 minute walk to the bars and restaurants in the old part of town. On the downside, the swimming pool is only useful for standing in and is right next to the outside dining area...so children will get diners wet! The worst part, excentuated by the very hot weather we were experiencing was the defective aircon. Though reported, it wasn’t fixed and made for three very uncomfortable nights.
Stayed 3 nights in Jul 2018

10/10 Excellent

Nic, Swansea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel close to centre
Lovely hotel close to centre. Friendly staff and excellent service on arrival
Stayed 1 night in Jul 2018

10/10 Excellent

Roderick, Bordeaux

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to center
charming hotel fit for business or pleasure , depending on what you're in town for... will stay again when in Namur.
Stayed 1 night in Jun 2018

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff could not have been more helpful. They made an effort to provide us with a breakfast for the group of 7 ahead of time and extremely helpful and understanding when an ambulance was required
Stayed 3 nights in May 2018

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Service
Outstanding night and day staff. Wonderful welcome and beautiful hotel with some fun design.

10/10 Excellent

Rosaline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

8/10 Good

Frederic

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Design - high quality - staff not very welcoming
Beautiful hotel. Luxurious room that was in a perfect state. I would stay in this hotel, but I would avoid the upper floor (I had room 502), because I had the noise of the vans that are probably on the rooftop continuously. Staff was professional, but not very welcoming, rather cold, which I would not expect in hotel of this price range. Great restaurant of high level. It was a nice surprise to me (attention for business travelers... If you want to have a quick eat... not possible). Reception in the restaurant was also very cold and not very welcoming (14/12/17)
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A decent stay
We stopped over for just one night here on a trip through to Calais. It was very clean, very modern, all the amenities were great and we were very happy with the room. It is a little deceiving when you are sold on things like 200 channels, sauna, etc which then either don't work or you have to pay an extra fee for. For this reason, it is quite overpriced for what you actually get but we were only there as a stop over so it wasn't a huge issue for us. It is a short walk to a lot of restaurants and the local high street shops which was convenient as the restaurant in the hotel is quite pricey. Overall, a good stay for what we needed.
Stayed 1 night in Dec 2017

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a great hotel just outside the main city. We easily found parking in front of the hotel and the hotel itself is very nicely arranged and decorated. Our room was nice, but the bathtub was great. We had a view of the river from our bathtub.
Stayed 2 nights in Nov 2017

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fast moving snails!
Great breakfast, great staff. Parking was less than perfect, but there was construction. Overall it was great
Stayed 1 night in Nov 2017

10/10 Excellent

paul, Peterborough

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the castle
Nice, clean, and modern, the food was to expensive for us so we didn't try it, coffee 6 euro with a cake near...
Stayed 1 night in Aug 2017

10/10 Excellent

Mei-Chun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks so much. The RSN

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities, room comfort
Just ok
Small rooms painted black. The elevator doesn't stop at all the floors requiring you to carry your bags half a flight. 18 euro breakfast seemed expensive. Bathroom was clean and nice.

2/10 Terrible

Elie, US

Disliked: Staff & service, room comfort
Bad management, uncooperative and unresponsive
I was forced to cancel few days of my reservations under force majeure, and I was denied any refund, despite repetitive appeal to the hotel management.
Response from The RSN on 16 Jan 2017
You never stayed in our hotel. You have chosen a non-refundable and non-cancellable promotional rate.Your opinion is dishonest. Regards