Indoor wedding

Reviews of Mercure Namur Hotel

4.5 out of 5
Mercure Namur Hotel
1, Avenue Baron de Moreau, Namur

Reviews

9.2

Wonderful

Rating 10 - Excellent. 76 out of 107 reviews" "
Rating 8 - Good. 20 out of 107 reviews" "
Rating 6 - Okay. 6 out of 107 reviews" "
Rating 4 - Poor. 2 out of 107 reviews" "
Rating 2 - Terrible. 3 out of 107 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable
Convenient and comfortable. However, since I previously extended my reservation for another 2 nights in the same room, staff checked me out and then checked me in for new reservation at 6:30 am. This resulted in my television being turned on … and it woke me up at 6:30 am. Staff didn’t seem very apologetic about doing this. I would expect them to know that TVs get turned on when they check in guests. I wasn’t amused by this error since I wasn’t able to get back to sleep. Handing me a free drink card was insulting.
Stayed 2 nights in Jan 2024

8/10 Good

charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Kirill

Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property, new/renovated facility
Stayed 3 nights in Oct 2023

10/10 Excellent

Gabi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Balcony room was nice-great view of the river
Stayed 1 night in Aug 2023

10/10 Excellent

Emil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay at Mercure
What an amazing experience we had at Mercure Namur! Thanks to Vanessa at reception our stay kicked off with a big smile on our faces. She kindly took care of every request we made and was able to provide us with an upgrade based on our Gold membership. She also helped us with parking advice and information. What can I say she was a total angel! The hotel is very modern and I like the style. Everything is spotless clean. Minibar was free which was a nice touch. Hotel is located by the river and close to the Citadelle. You can hike up to the Castle and I fully recommend stopping by Le Panorama restaurant (it has the most amazing views and good prices).
Stayed 1 night in Aug 2023

10/10 Excellent

Rupa, Kirkland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a beautiful room with a terrace. Lovely views of the river and town.
Stayed 1 night in Aug 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Arie

Stayed 1 night in Aug 2023

10/10 Excellent

Canyon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stopped for the F1 in Spa. Staff were mint! Were more than happy to call a taxi for us in the mornings as we couldn't communicate with the firm's. Nice area, facilities were mint. Very small gym. Dumbbells only go up to 14kg but there's a duel cable machine. Top notch.
Stayed 4 nights in Jul 2023
Response from Colin from reception on 13 Aug 2023
Dear Canyon,We're glad to hear that you had a great experience during your stay with us! It's wonderful to know that our staff provided excellent service and helped you with your transportation needs. We appreciate your feedback on the facilities, and we take note of your comments about the gym equipment. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future. If you have any more comments or suggestions, please don't hesitate to let us know.

10/10 Excellent

Philip

Stayed 2 nights in Jul 2023

8/10 Good

Pierre

Stayed 4 nights in Jul 2023

8/10 Good

Merv

The area where was my room has a racked roof above half of the room which was not nice
Stayed 4 nights in Jul 2023
Response from Colin from reception on 13 Aug 2023
Dear Merv,Thank you for sharing your feedback. We apologize for any inconvenience you experienced with the design of the room. We appreciate your input and will take your comments into consideration as we continue to strive for improvements. If you decide to stay with us again in the future, please let us know your preferences, and we will do our best to provide you with a more comfortable and enjoyable stay. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a better experience.

8/10 Good

Hana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Short Stay
Great short, friendly staff and very helpful. Very good selection of breakfast. Would recommend,
Stayed 2 nights in Jul 2023
Response from Colin from reception on 13 Aug 2023
Dear Derek,Thank you for your positive feedback. We're delighted to hear that you had a great stay with us and that you enjoyed our friendly and helpful staff, as well as the delicious breakfast selection. Your recommendation means a lot to us, and we look forward to welcoming you back in the future. If you have any further needs or would like to experience our hospitality again, please don't hesitate to reach out.

2/10 Terrible

Julie

Travelled with group
Disliked: Cleanliness, staff & service
Very unwelcoming and rude staff. No service whatsoever. Never would go back
Stayed 1 night in Jun 2023
Response from Colin from reception on 5 Jul 2023
We apologize for the unpleasant experience you had with our staff. We take your feedback seriously, as providing excellent customer service is important to us. We would like to understand more about the specific issues you encountered so that we can address them appropriately. If you could provide more details or contact our management directly, we would appreciate the opportunity to investigate and improve our services. We regret that we did not meet your expectations on this occasion, and we hope you will give us another chance in the future to provide you with a more positive experience.Kind regards,

10/10 Excellent

DAVID SEAN

Stayed 2 nights in Jun 2023

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a fabulous hotel, spotlessly clean, very well equipped, well located with good views of the river and the citadel. The staff are all friendly and helpful. The restaurant is something else again. Amazing food!
Stayed 3 nights in May 2023
Response from Colin from reception on 5 Jul 2023
Thank you for your wonderful feedback! We are delighted to hear that you had a fabulous experience at our hotel. It's great to know that you found our hotel to be spotlessly clean, well equipped, and in a convenient location with beautiful views. We take pride in providing a friendly and helpful staff, and we're glad to hear that they made a positive impression on you. Moreover, we're thrilled that you enjoyed the dining experience at our restaurant and found the food to be amazing. Your kind words are truly appreciated. We look forward to welcoming you back for another memorable stay in the future!

10/10 Excellent

Elena

Stayed 4 nights in Mar 2023

10/10 Excellent

Sébastien, Wasmuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un cadre verdoyant et un hôtel soigné
Stayed 1 night in Mar 2024

10/10 Excellent

Jolien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wir wurden sehr herzlich empfangen. Das Hotel ist modern und meiner Meinung nach auch in einer guten Lage. Die Betten waren für uns sehr bequem. Das Frühstücksbuffet war ausreichend, allerdings fehlte etwas frisches Gemüse wie Tomaten, Gurken o.ä. Es gab nur eingelegte Grillpaprika, dafür war aber ausreichend Obst vorhanden. Die zweite Nacht war sehr ungemütlich. Wir hatten unser Zimmer zur Zitadella in der ersten Etage, dort parken Abends/Nachts viele, die vermutlich ins Casino gehen. Aufheulende Motoren gehörten auch dazu. In dieser Nacht ist alle paar Minuten die Alarmanlage eines Autos los gegangen, schien niemanden gestört zu haben. Die Rezeption wird das mit Sicherheit mitbekommen haben. Dies hätte ich gerne am Ende erwähnt, aber als wir ausgecheckt haben wurden wir nicht gefragt, ob wir zufrieden waren oder ähnliches. Mehr als "Goodbye" war nicht vorhanden, das war sehr schade! Für einen kurzen Städtetrip kann ich das Hotel aber empfehlen - mit Ohrstöpseln :). Zum Spa-Bereich: Er hat eine Sauna, ein Dampfbad und ein eher kleinen Whirlpool 2 Korksessel. Tatsächlich überschau, aber für uns ausreichend- Wenn man Wert auf ausreichend Wellness legt, ist es vielleicht nicht ganz das Richtige.
Stayed 2 nights in Dec 2023

4/10 Poor

Mostafa

Disliked: Cleanliness, staff & service
La chambre n'était pas propre du tout On a même trouvé une anthrène des tapis. La boîte de mouchoir était presque vide. Le rouleau de papier toilette était déjà utilisée (1/4 restant).
Stayed 1 night in Dec 2023

10/10 Excellent

Nicolas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toujours très bien
Stayed 1 night in Dec 2023

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Xxx

8/10 Good

mortaza

Liked: Cleanliness, amenities
Alles war perfekte
Stayed 2 nights in Nov 2023

10/10 Excellent

Dejan

Liked: Cleanliness, property conditions & facilities
Parkplatz recht voll
Stayed 1 night in Nov 2023

10/10 Excellent

Edmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles Top!
Stayed 2 nights in Nov 2023

10/10 Excellent

Dejan

Stayed 1 night in Nov 2023

10/10 Excellent

Jean Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Nicolas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

jeanpol

Stayed 2 nights in Nov 2023

10/10 Excellent

Ulla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Yann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Nicolas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Grégory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
au top, on y retournera. Personnel accueillant et professionnel. demi pension extra prévoir le parking à côté de l'hotel et du casino sinon difficile de se parker.
Stayed 1 night in Sep 2023

10/10 Excellent

Stéphanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel très bien situé, personnel sympathique. Chambre parfaite et literie confortable. Le restaurant est très joli et les plats sont délicieux. La vue sur la Meuse est superbe. Seul hic : bouteille d’eau en verre à disposition dans le mini bar mais pas de décapsuleur…
Stayed 1 night in Sep 2023

10/10 Excellent

Kittin

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Algemeen heel goede 4 Sterre hotel, goed gelegen. Ideaal voor mensen die graag naar casino gaan. Zeer goede ontbijt. Alles is goed behalve dat ze soms weinig personeel aan de balie is om de klanten te ontvangen. Soms moet je heel lang wachten.
Stayed 2 nights in Sep 2023

8/10 Good

Christelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location is very super good. It has either a view to the river or to the citadel. Parking possibilities nearby.
Stayed 2 nights in Sep 2023

8/10 Good

Frank

Liked: Cleanliness, property conditions & facilities, room comfort
Kan anbefales
Flot udsigt til floden, tæt på byen
Stayed 2 nights in Sep 2023

8/10 Good

Frede

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Anne og Ib

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfekt
Alt var perfekt. Maden vidunderlig og service uovertruffet.
Stayed 1 night in Sep 2023

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Sep 2023

10/10 Excellent

Eric

Stayed 1 night in Aug 2023

10/10 Excellent

andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Struttura, che si affaccia sul fiume Mosa, a due passi dal centro di Namur. Possibilità di parcheggiare gratuitamente in strada durante le ore serali in stretta prossimità e con disco orario durante il giorno. Camera favolosa e spaziosa dotata di ogni confort. Una nota di merito al ragazzo della reception che ci ha accolto al nostro arrivo estremamente gentile e attento a risolvere un piccolo disguido creatosi in fase di prenotazione. Consigliatissimo!
Stayed 1 night in Aug 2023