Dear Michael,Thank you for such a positive review.We are delighted to hear that you appreciated our free parking and the charm of our château. It's great to know that you found our bar prices reasonable and enjoyed the proximity to the Citadel and the cable cars to downtown Namur.We look forward to welcoming you back for another enjoyable stay. Kind regards,Cédric VANDERVAEREN, Manager

Cher Andrew,Merci pour ce retour très positif.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié votre expérience au restaurant.Au plaisir de vous revoir très prochainement,Cédric VANDERVAEREN, Directeur

Dear Mary,Thank you for this positive review.We are delighted to hear that you enjoyed the unique Chateau experience and our excellent French cuisine. Our menu is indeed limited but changes regularly to ensure variety and freshness. It's great to know that you appreciated the presence of our hotelier trainees, as we take pride in providing them with real-life experience in the hospitality industry.We apologize if you found the menu options limited during your stay. Our team works hard to provide a diverse and delicious selection of dishes, and we appreciate your understanding that our trainees are still learning and improving their skills. We hope that this did not detract from your overall experience and that you will consider staying with us again in the future.We look forward to welcoming you again. Best regards,

Dear Dave,Thank you for such a positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be a pleasure to welcome you back in the future. Kind regards,Cédric VANDERVAEREN, Manager

Dear Lesley,Thanks for this great rating!We are delighted you had a great stay.We look forward to welcoming you again. Best regards,Cédric VANDERVAEREN, Manager

Dear Guest,Thank you for your review of your recent stay.We are pleased to know that you enjoyed your time with us and appreciated our deco style. We do try to keep our prices competitive and apologize that we did not meet your satisfaction in this regard. Please rest assured that your concern has been duly noted.We look forward to seeing you again in the future.Best regards,Cédric VANDERVAEREN, Manager

Dear Alicia,Thank you for such a positive review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.It is nice to know that you were pleased with our decor, as it was our goal to create a comfortable atmosphere in which our guests feel welcomed and at home.We hope that you will visit us again in the future. Kind regards,Cédric VANDERVAEREN, Manager

Dear Rea,Thank you for such a positive review.We appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We are happy that you found our location ideal for your needs.We look forward to welcoming you again soon.Best wishes,Cédric VANDERVAEREN, Manager

Dear Rea, Thank you for posting this kind review about your recent visit. We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward. It would be a pleasure to welcome you again. Best regards, Cédric VANDERVAEREN, Manager

Dear Catherine, Thank you for this positive rating. We're happy to hear we hit the mark for you. Thank you again. We look forward to welcoming you again. Best regards, Cédric VANDERVAEREN, Manager

Dear Jeremy, We acknowledge with thanks your high rating about your recent stay. We are happy we were able to cater to all your needs. Thank you again. We hope to welcome you back for a return visit, Best regards, Cédric VANDERVAEREN, Manager

Dear Steve, Thank you for such a positive review. We are pleased that you appreciated the high standards which we strive to uphold. It would be a pleasure to welcome you back in the future. Kind regards, Cédric VANDERVAEREN, Manager

Dear Gerard, Thank you for such a positive review. We are delighted you enjoyed the view! It would be a pleasure to welcome you back in the future. Kind regards, Cédric VANDERVAEREN, Manager

Dear Jane, Thank you for your review. We are pleased we were able to deliver a memorable dining experience. However, we regret that our team members did not provide the standard of service expected of us. As we are a training school we will certainly be addressing your feedback with them; it is very important to help us highlight areas for improvement. We hope that you will stay with us again in the future. Best wishes, Cédric VANDERVAEREN, Manager

Dear Thomas, Thank you for such a positive review. Our team sincerely appreciates your kind words, the acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly improve our performance. It would be a pleasure to welcome you back in the future. Kind regards, Cédric VANDERVAEREN, Manager

Dear Janel, Thank you for such a positive review. We are very pleased you enjoyed your stay at our chateau. We look forward to welcoming you back on a future occasion. Best wishes, Cédric VANDERVAEREN, Manager

お客様、 この度は当ホテルにご滞在いただきありがとうございます。 アメニティに関してご意見ありがとうございます。ご滞在いただいた際にはアメニティをご利用いただけなかったようでご迷惑おかけしました。 シャンプーですが、シャワールームにLUXブランドのシャンプーとシャワーソープをご用意しております。他にも、ネスプレッソのコーヒーマシンなど様々なアメニティがございますので、見つけられない場合はスタッフまでお気軽にお声がけください。 またのお越しをお待ちしております。 Cédric VANDERVAEREN, Manager

Dear Stuart, Thank you for your review. We are delighted to know that you had a very enjoyable stay and were so comfortable in your room. Thank you for mentioning that you had such a wonderful dining experience, our team works so hard to make sure that things are perfect for our guests and we are pleased that we surpassed your expectations in this regard. We are always truly grateful for feedback as this helps us to continuously improve our guests' experience and have taken good note of your comments for future changes. We hope that we may have the pleasure of welcoming you again. Kindest regards, Cédric VANDERVAEREN, Manager

Dear Rafal, Thanks for sharing your feedback. We are delighted to know that you enjoyed your stay and fell under the spell of our chateau's unique style. We work hard to ensure that every guest has the best experience possible, and your positive feedback inspires us to continue with our efforts. We would love to welcome you back. Best regards, Cédric VANDERVAEREN, Manager

Dear Guest, Thank you for taking the time to send us this review. We are sorry we didn't hit the mark for you and regret any inconvenience caused. Thank you for allowing us the opportunity to rectify the issue with your reservation Regrettably, it is not possible for us to offer room service on Christmas Day as we serve a special 6-course menu. We do however, recommend our guests book a table at the restaurant, a reminder of this is on each booking confirmation. We are sorry that your dining experience wasn't to your satisfaction, rest assured, we have noted your comments. We hope to welcome you back for an improved stay. Best wishes for the coming year, Cédric VANDERVAEREN, Manager

Dear Guest, Thank you for taking the time to share your valuable review. We are proud of the high level of personal service we offer so it's really rewarding to receive your positive feedback about our team members. It is rewarding for us to know that you had a wonderful dining experience. We are sorry for any inconvenience caused due to room lighting. Our team is always on hand to help with any issues you may have, so please don't hesitate to let us know so we can take appropriate action. We hope to welcome you back. Best wishes, Cédric VANDERVAEREN, Manager

Dear Peter, Thank you for taking time to comment on your recent stay. We are sorry that your recent stay at our hotel didn't meet all your expectations and regret any issues with your room and facilities; we ask that you inform us of any concerns immediately so we make take the appropriate actions. Your comfort is our priority and we are always eager to assist. We have taken good note of all of your comments and handed them to the concerned departments for review. All of the team hope that we may have the pleasure of welcoming you back in the future. My very best wishes, Cédric VANDERVAEREN, Manager

Dear Guest, Thank you for your kind review. We are flattered to read that you had such a lovely stay with us. We would be grateful to know how we could make your next stay with us an excellent experience for you. We look forward to welcome you again. Kind regards, Cédric VANDERVAEREN, Manager

Dear David, Thank you very much for sharing your personal opinion with us. It allows us to improve our service and at the same time help improve our future guests' experience with us. We are glad that you enjoyed your stay and found your room to your satisfaction. However, we would like to apologize that you found our services to be below the standards expected of us. Please rest assured that your comments in regards to pricing have been taken into account. We believe that we provide the best experience for all our guests at the most competitive rate possible, but certainly, welcome any suggestions to improve. We look forward to counting you among our guests again. Best Regards. Cédric VANDERVAEREN, Manager

Dear guest, Thank you for taking the time to share your valuable review. We gratefully received your description of your stay at Château de Namur. We are delighted to read that you enjoyed our establishment. We have thoroughly noted your comments and passed them to the concerned department. We do hope that you enjoyed your time with us and look forward to counting you among our guests once again. All the best, Cédric VANDERVAEREN, Manager

Dear Guest, Thank you for the time you took to post your review concerning your recent stay. It's great to hear that you found our hotel and location suitable. It’s very rewarding to know that your room was ideal for your needs. Nevertheless, We have taken note of your comments regarding the bar service and have passed them on to our team. Your comments and suggestions are important to us as they identify areas where we can improve. We are pleased to hear that, overall, your stay with us was pleasant. We hope to see you again in the future. Kind regards, Cédric VANDERVAEREN, Manager

Dear Neil, Thank you for taking the time to share your valuable review. We are glad that you had a pleasant stay with us. However, we wish it was completely satisfying. Regarding the toiletries and soap, indeed, we have replaced the individual items with dispensers. Our distributors give you eco-labelled products of the famous LUX brand. These products are both good for your skin and good for the environment. We are also labelled Green Key for all our efforts in favour of sustainable development; nevertheless, we have taken note of your comments in this regard. It’s great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet. Our dedicated team always aim to deliver the best experience possible to all our guests and you will always find them ready to assist at any time. Regarding our location, for our guests who do not have a car, we recommend taking a taxi into town just five minutes away. We hope to welcome you back. Best wishes, Cédric VANDERVAEREN, General Manager

Dear Guest, Thank you for taking the time to review your recent experience in our hotel. We are glad that you had a pleasant stay and enjoyed our privileged situation with breathtaking views of the confluence of the Meuse and the Sambre riveres. I would like to apologise for the fact you were unable to use the bar during your stay. We do occasionally reserve it for private functions and try to ensure any other guests are informed of this when booking. I can only express our regret that this seems to have been overlooked in your case and apologise once again for any inconvenience. Despite this, I hope we may have the pleasure of welcoming you back in the future. Best regards, Cédric VANDERVAEREN, Manager

Dear Arsenal, Thank you for taking the time to share your valuable review. We are glad that you had a pleasant stay with us and that the room met your expectations. We are so lucky to have such a strategic position that brings transport options to our guests and must-see attractions closer. Thank you for appreciating our bathroom facility. Regarding breakfast, we assure you that we do offer a wide choice of products. Different varieties of bread and pastries at Isigny butter, squeezed oranges juice, meats, cheese, smoked salmon, fresh fruits, organic jams from "La Botte étoilée", yoghurt, cereals, DELAHAUT coffee (from Namur), Harney & Sons tea, Chocolate paste. The scrambled eggs, omelettes and fried eggs are prepared in the restaurant. We hope to welcome you back. Best wishes, Cédric VANDERVAEREN, General Manager

Dear Guest, Thank you very much for sharing your experience with us. We are happy to hear you had such a pleasant stay and you enjoyed the beautiful views and setting of the hotel. We are delighted that you enjoyed your dining experience and thank you for your kind words towards our team members. Your positive feedback will inspire our team members and students to continue working hard and uphold our high standards. We look forward to welcoming you back. Best Wishes, Cédric VANDERVAEREN, General Manager

Dear Guest, Thank you for taking the time to share your valuable review. We are glad to know your stay with us was an excellent experience. We are very grateful that you appreciated the modern elegance of our rooms. We have taken note of your remark concerning the breakfast hours and will take it into consideration, although we are thrilled to hear that you enjoyed our wide variety of offerings. It is always a pleasure to hear that we were able to provide you with a satisfactory experience. We hope to welcome you back again in the future. Best wishes, Cédric VANDERVAEREN, General Manager

Dear Guest, Thank you for taking the time to share your valuable review. We are glad that you had a pleasant stay with us. However, we wish it was completely satisfying. Thank you for appreciating our team. Our dedicated team always aim to deliver the best experience possible to all our guests and you will always find them ready to assist at any time. Regarding the lighting and the shower, we have taken note of your remark. Regarding the bath towels, we wish you had informed us during the stay. We hope that the rest of the facilities were to your satisfaction. We hope to welcome you back. Best wishes, Cédric VANDERVAEREN, General Manager

Dear Guest, Thank you very much for your high rating of our hotel. We are so glad you found our hotel a good place to stay and that you enjoyed our location and breakfast quality. We look forward to welcome you again. Kind regards, Cédric VANDERVAEREN, General Manager

Dear Guest, Thank you for posting this comment about your visit. We are happy that you appreciated our student members efforts. It would be a pleasure to welcome you back in the future. Kind regards, Cédric VANDERVAEREN, General Manager

Dear Guest, Thank you for taking the time to share your opinion with us. It is very rewarding to know that you were satisfied with our hotel. We are happy you enjoyed the beautiful view. We look forward to welcoming you back in the future. Kind regards,

Dear guest, Thanks for this high rating. We are delighted you had an excellent experience at our hotel. We look forward to welcoming you again. Best regards,

Dear guest, Thanks for this high rating. We are delighted you had an excellent experience at our hotel. We look forward to welcoming you again. Best regards,

Dear Guest, Thanks very much for your feedback. We are glad that you enjoyed your stay and found your room to your satisfaction. However, we would like to apologize that you found our services to be below the standards expected of us. Please rest assured that your comments have been passed on, and we appreciate your feedback as it is essential in educating our team members about good and bad service. We hope you give us another chance to make it up to you. Best regards, Cédric VANDERVAEREN, General Manager

Dear Robert, Thanks for giving us a perfect rating. We are happy we were able to cater to all your needs. We look forward to welcoming you again. Best regards,

Dear Manfred, Thank you for this positive rating. We are glad we were able to meet all your requirements We look forward to welcoming you again. Best regards,

Dear Andrew, Thank you so much for your glowing review. Our hotel aims to provide a truly unique experience, and we are delighted that we were able to exceed your expectations. It is rewarding to know that you were pleased with your accommodations as well as our lovely setting with breathtaking views. Thank you for mentioning our high quality buffet breakfast, which certainly has enough choice to fill you up! We hope that you will visit us again in the future. Kind regards, Cédric VANDERVAEREN, General Manager

Dear Nils, Thank you for such positive review and the high rating. It's great to know that you had a pleasant experience in the historic building of Citadel of Namur. Your message of satisfaction encourages us to continue to uphold the high standards expected of us by our guests. As you mention, we are situated high above the city of Namur and surrounded by beautiful gardens and historical sites. We do our best to ensure the comfort and satisfaction of our guests. We have taken note of your comments regarding your experience at the restaurant. We apologize for the waiting time. We provide refined cooking, prepared with delicacy and fineness. We have also passed your comment to the relevant department. We agree that there is always room for improvement. Once again, thank you for your feedback. We look forward to welcoming you again. Best wishes, Cédric VANDERVAEREN, General Manager

Dear Michael, Thank you for your valuable review. Firstly, it is always a pleasure to welcome our returning guests. However, we are sorry that we failed to meet your expectations this time and regret that you had not made us aware of your issues during your stay. We have passed your comments to the relevant department to bring the necessary improvements. We also would like to assure you that our service standards have not changed. Your comfort is always our priority. We hope to welcome you again. Best wishes,