Ratings based on 2,749 Verified Reviews

4.3 out of 5
95% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Virginia

A Gem in the big crowd

Posted 11-Sep-2017
Pros: The cleanliness and friendly staff
Cons: it is already good - breakfast not included, it costs extra but good price by Japanese standards
Location: it is near the river walk with cruising up the river. Lots of shops, restaurants, train stations. Many tourist attractions and tours
We were not prepared for the lack of English in Namba, but the hotel staff always has someone who does speak. They are friendly, accommodating and helpful. There is a 7/11 with entrance from the lobby which is very convenient. With fridge in room, we bought snacks and items for next morning- wine and beer also available to relax after long days of walking in the crowded area. The rooms are totally nice, big for what I have heard about Japanese hotels, very clean with superb bathroom/shower. No electric conversion - same as U.S. except my laptop is three prong so I had to purchase a converter- $3. Lots of places to eat and drink in the same block as hotel. Although a huge crowd daily, no noise in the rooms. I totally recommend it. It is a walkable distance from where the airport left us, but we took a taxi at 650 yen.
Comment from Hotel Management
16-Sep-2017 by manager, Hotel Management
Dear Guest, Thank you for the wonderful review, and for taking the time to share it with other travelers! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Holiday Inn OSAKA NAMBA
5 out of 5
Recommended
for Everyone
by A verified traveller from Sydney, Australia

Posted 08-Sep-2017
Great location, central to everything you'd need. Room was large enough for 2 adults with 2 large suitcases. Had a comfortable stay, no complaints - although the window between the bedroom and bathroom is a quirky design feature; thankfully there's a roller blind. Tip for travellers with a car: the parking lot attached to the hotel itself closes between 2300hrs and 0700hrs, if you will need to access your car between those times I suggest parking at the street level parking lot directly opposite the hotel's parking lot entry; you can park there for a maximum ¥1,800/24hrs at my time of writing.
Comment from Hotel Management
16-Sep-2017 by manager, Hotel Management
Dear Guest, Thank you for the wonderful review, and for taking the time to share it with other travelers! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Holiday Inn OSAKA NAMBA
3 out of 5
Recommended
for Everyone
by A verified traveller from Australia

Great Area

Posted 02-Sep-2017
Pros: Hotel Staff very helpful
Cons: different type of pillows.
Location: If you want to party in Dotonbori area then this is the place to be. Lots of atmosphere .Hotel is close to train station to get to Osaka Castle.
Hotel is in the very lively Dotonbori area of Osaka right near the canal. Bars and plenty of eateries.Hotel facilties were good but no washing machine at hotel. Dinner at the hotel was excellent. Room was clean and good size for twin room.
Comment from Hotel Management
16-Sep-2017 by manager, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Holiday Inn OSAKA NAMBA
4 out of 5
Recommended
for Couples
by A verified traveller from SF

Very convenient to Namba Station and restaurants.

Posted 25-Aug-2017
The room is quite big to fit a family of 4. Although the building appears old, the room s clean and the bed is comfortable. Bathrooms is also clean. What i like on this hotel is its proximity to reataurants and Namba Station. It is so convenient.
Comment from Hotel Management
16-Sep-2017 by manager, Hotel Management
Thank you for choosing our hotel for your recent trip in Osaka. We appreciate your valued review and sincerely look forward to welcoming you back again. Holiday Inn OSAKA NAMBA
4 out of 5
Recommended
for Everyone
by A verified traveller from Toronto, ON

Nice hotel near tourist hotspot

Posted 23-Jul-2017
Pros: Convenient, comfortable, excellent staff
Cons: The bathtub can be upgraded to a shower tub like many other Holiday Inn Express properties.
Pretty good hotel close to the hottest tourist night markets with hundreds of restaurants and shops. Reachable through the Namba walk (underground shopping mall). The only downside is it is one street too close too the sleazy area.
Comment from Hotel Management
12-Aug-2017 by manager, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Holiday Inn OSAKA NAMBA
5 out of 5
Recommended
for Everyone
by A verified traveller

Very good

Posted 12-Jul-2017
Good location for eating n shoping. Near subway. Definitely will come back again.
Comment from Hotel Management
16-Jul-2017 by maneger, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Holiday Inn OSAKA NAMBA
3 out of 5
by A verified traveller from cal

Great location,2 block away to center mamba area

Posted 07-Jul-2017
Pros: Close to namba area.
Cons: Rooms are old ,needs to be replaced
Location: Shopping,shopping,shopping
Area very very crowded,noisy,very close to namba.... room was old , staff friendly.no real problems..
Comment from Hotel Management
08-Jul-2017 by Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Holiday Inn OSAKA NAMBA
4 out of 5
Recommended
for Everyone
by A verified traveller from C Wong

Hotel with good location.

Posted 08-Jun-2017
Our stay was good. Staffs are helpful and attentive. Room is clean and in good size that can lay suitcase. Shops and restaurant in proximity. Just that the mattress and pillow in room maybe a bit soft for some people.
Comment from Hotel Management
21-Jun-2017 by maneger, Hotel Management
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Holiday Inn OSAKA NAMBA
5 out of 5
by A verified traveller

Posted 28-May-2017 on Hotels
Location was great and the staff were very helpful and accommodating
Comment from Hotel Management
21-Jun-2017
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Holiday Inn OSAKA NAMBA
5 out of 5
Recommended
for Everyone
by A verified traveller from NZ

Hotel in lively Osaka

Posted 18-May-2017
Great location, right near Dotonbori,staff helpful, facilities good, bed was really comfortable. In a lively area so lots of people around at all hours but it felt safe and was pretty quiet a lot of noise was filtered by window.
Comment from Hotel Management
01-Jun-2017 by maneger, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Holiday Inn OSAKA NAMBA