Exterior

Reviews of Windsor Golf Hotel & Country Club

4 out of 5
Windsor Golf Hotel & Country Club
Kigwa Road, Ridgeways off kiambu Road, Nairobi

Reviews

8.6

Excellent

Rating 10 - Excellent. 33 out of 76 reviews" "
Rating 8 - Good. 29 out of 76 reviews" "
Rating 6 - Okay. 11 out of 76 reviews" "
Rating 4 - Poor. 3 out of 76 reviews" "
Rating 2 - Terrible. 0 out of 76 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

MICHAEL

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Need updated rooms
Stayed 3 nights in Feb 2024
Response from Anne on 5 Mar 2024
Dear Michael,We appreciate your feedback regarding the room and we apologize for any inconvenience caused by its current state. Rest assured, we take all guest feedback seriously and strive to constantly improve our accommodations. We are currently in the process of updating our rooms to enhance the comfort and satisfaction of our guests. Your input helps us prioritize areas for improvement, and we hope to have the opportunity to welcome you back to experience our upgraded accommodations in the near future. Thank you for choosing us for your stay.

10/10 Excellent

Andualem

Stayed 4 nights in Nov 2023

8/10 Good

Frank

Stayed 7 nights in Nov 2023
Response from Anne on 16 Nov 2023
Dear Frank,Thank you so much for taking the time to share your feedback and for choosing to stay with us. We're delighted to hear that you had an overall positive experience during your time at our hotel. Your rating of 8 out of 10 is greatly appreciated. We look forward to the opportunity to welcome you back in the future and provide an even more memorable experience.

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Anne on 20 Sept 2023
Dear Scott,We greatly appreciate the time you've taken to rate us with a perfect 10 out of 10. Your feedback is important to us, and we eagerly anticipate the opportunity to welcome you back in the future.

10/10 Excellent

Rahel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property felt like a colonial area resort full of mahogany, high ceiling etc, right out of Agatha Christie's murder mystery book. It is a different experience all together almost like time travel. Service is great and people are nice.
Stayed 3 nights in Sep 2023
Response from Anne on 11 Sept 2023
Dear Rahel,We sincerely appreciate your thoughtful review, and it brings us great joy to learn that your experience at our property stood out, thanks to its colonial-era charm and lofty ceilings. We're truly delighted to hear about your positive encounter with our service team, and we're pleased that you found them to be both welcoming and attentive. Should you have the chance to visit us again, we're confident that your future stays will be equally unforgettable. Your kind words are a testament to our commitment to providing exceptional hospitality, and we look forward to welcoming you back with open arms. Thank you for your valuable feedback!

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all it was aesthetically beautiful! I loved the largess of it, the cleanliness, and the staff were so attentive. I have only one suggestion? Please update the weight lifting equipment area. The pool was absolutely perfect in every way! I took a golf lesson as well and David was a superb teacher!
Stayed 3 nights in Aug 2023
Response from Anne on 11 Sept 2023
We are delighted to hear that you had such a positive experience during your visit! It's wonderful to know that you found the facility aesthetically pleasing, clean, and that the staff were attentive to your needs. Your feedback about the weight lifting equipment area is valuable, and I'm sure the management will appreciate your suggestion for improvement.It's great to hear that the pool exceeded your expectations and that you had a fantastic golf lesson with David. Thank you for sharing your feedback, and I hope you have many more enjoyable visits in the future!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Anne on 11 Sept 2023
Dear Kenneth,We want to express our gratitude for your thoughtful review. Your rating means a lot to us, and we eagerly anticipate the opportunity to welcome you back in the future.

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The setting -- the golf course and the expansive forested walking areas -- is gorgeous. The hotel's staff were so supportive and friendly, and the food options were excellent. The beautiful old colonial era architecture of the hotel gives it a unique feel. Nothing else quite like it in Nairobi!
Stayed 2 nights in Jul 2023
Response from Anne on 31 Jul 2023
Dear Kenneth,Thank you for dedicating your valuable time to review our establishment. your feedback regarding the hotel's ambiance, staff, and culinary choices is genuinely appreciated. We eagerly anticipate the pleasure of welcoming you back again in the near future.

10/10 Excellent

Amanda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quit, serene, Colonial style building with world class hospitality.
Stayed 4 nights in Jul 2023
Response from Anne on 31 Jul 2023
Dear Amanda,We are delighted that you found our establishment to be clean, tranquil, and exuding a serene colonial charm. Our commitment to delivering world-class hospitality is at the core of our service, and brings great joy that you recognized and appreciate it. Thank you for your kind words, and we look forward to the opportunity of hosting you again soon,

10/10 Excellent

Larissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getting out
Gorgeous Hotel, calm relaxing atmosphere, amazing sceneries of the golf field, beautiful classy design, beautiful library/ oak rooms, great 5 km walk in the forest.
Stayed 1 night in Feb 2023
Response from Anne on 22 Mar 2023
Dear Ms. Larissa,Thank you for taking time to review and rate your experience at the Windsor. We are glad to read that you enjoyed the sceneries, design and enjoyed the 5 km walk in the forest. Its our pleasure to have hosted you and we look forward to welcoming you again.

6/10 Okay

Evan

Stayed 3 nights in Dec 2022

4/10 Poor

Alisha

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Avoid! This hotel is falling apart from the severe lack of maintenance. It seems as though the owners are only interested in extracting profits and have neglected this grand hotel to ruins. Half of the lights in our room didn’t work. The light outside our room didn’t work so it was hard to see in the dark when going in and out. The kettle was broken. The TV plug was broken in half, exposing electrical wiring and it was dangerous to use so we didn’t. We reported this to reception on arrival but they just shrugged the shoulders and said ‘we know about this’. The bathroom door didn’t close. The water tank to the toilet took 5 minutes to refill so you have to remember not to use it immediately after another person. The mattress was very uncomfortable. It’s an open spring mattress with no padding on the top. You can feel the springs when laying in bed. The single glazing windows kept the weather out but not the noise. We heard children shouting from the pool most days. There is no air conditioning so be mindful when booking this in the summer, oh wait it’s Kenya so it’s always summer! Despite the list of restaurants and bars listed, therewere only two menus being used between all of them. They often ran out of things. One day they had none of the desserts on the menu. The service provided by the staff was wonderful but it does not make up for everything else. It’s difficult to understand how this hotel was allowed to be rated 5 star.

10/10 Excellent

sonja

Stayed 2 nights in Feb 2022
Response from Anne on 8 Mar 2022
Dear Sonja, It was a pleasure hosting you at the Windsor. We are glad that you enjoyed your stay with us. We look forward to hosting you again.

8/10 Good

John Erik

Travelled with family
Liked: Cleanliness
Great place for a break, but with some minuses.
Very classy colonial style resort. A testemony of former glory, the hotel is Nice but a bit worn down. Very Nice for a gettaway, but not workable for business with wifi only working in lobby. Extremely uncomfortably hard madrasses. If you want air condition there is none. Very nice staff. Open and beautiful nature. A beauty near Nairobi.
Stayed 3 nights in Dec 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
This hotel has seen better days
Needs some renovation work
Stayed 4 nights in Nov 2019

6/10 Okay

mourad

Business traveller
Disliked: Property conditions & facilities, room comfort
Old and neglected
In desperate need of renovation.
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

A D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A restful stay, to reinvigorate
We stayed here pre safari then decided to return after our safari. It suited us very well. It is in a quiet affluent suburb, away from the hustle and bustle of the city and nightlife. Beautiful grounds, nice golf course (I don’t play, but the course is beautifully tended), delicious meals ( B&B but had dinner in restaurant). The hotel maintains a traditional, characterful feel to it, which was part of the charm.
View from the breakfast terrace
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Thank you for an excellent stay. Friendly people, from the airport shuttle driver Moses, Sam at Check in, Fiona at reception and Concierge, nothing was too much trouble. Warm welcomes all round. Windsor have held on to their old traditional charm which was lovely. It has soul, warmth and history and that’s why I loved it.
Stayed 2 nights in Sep 2019

8/10 Good

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Couple's night
We had a great time at the Windsor Golf Hotel & Country club.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serenity, it was very quiet. I needed a very quiet place to relax for the weekend
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
It’s was nice but Need more TV channels and air-conditioning
Stayed 1 night in May 2019

8/10 Good

lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful home from home excellent staff here
Stayed 4 nights in Feb 2019

4/10 Poor

Monica, NSW, Australia

Liked: Cleanliness
Windsor was quite disappointing. The place is still quite lovely but standards have dropped significantly. The service was slow, food was so so but quite pricey. I had a terrible night with possible food poisoning on our second night there.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Windsor is an amazing hotel and golf resort. Spent ten days total and feel confident in giving it five stars as a great place to stay when visiting Nairobi.
Stayed 7 nights in Jan 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The services offered were extremely amazing. Good staff as well as excellent customer service.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Clear, nice place, good for rest with a nice park inside the hotel
Stayed 3 nights in Dec 2018

10/10 Excellent

Cosmin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Amazing beautiful quiet tranquil
Stayed 4 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

4/10 Poor

Ian, East Afrca

Liked: Cleanliness, room comfort
Disliked: Staff & service
The service was non existent. It is run like a golf club, not a hotel
Stayed 2 nights in Sep 2018

10/10 Excellent

Rajesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Beautifu Clean
Beautiful
Stayed 3 nights in Sep 2018

6/10 Okay

Anthony

Liked: Room comfort
Disliked: Cleanliness
Huge potential but short of the mark
Positives first. Location: hard to beat if you want peaceful tranquility, fantastic. Staff: very friendly and for the most very helpful. Breakfast: excellent. Golf course layout: first class. OK, for the rest. Room cleanliness 2 stars. Windows haven't been cleaned for probably 5 years. Room lighting: poor. No kettle. Restaurants: average at best. No cheese available for 3 days in one of the 2 restaurants meaning half the things on the menu not available. One day I can understand, but not 3. I offered to go to the supermarket the next day and buy them some cheese. Because of it's location, travelling out for dinner as an alternative was difficult. Wifi: average at best. Golf course greens; very ordinary condition boarding on not worth playing.
Stayed 5 nights in Sep 2018

6/10 Okay

babaseyi

Liked: Staff & service
Disliked: Cleanliness, room comfort
Great location fantastic views. The hotel needs to be remodeled and modernized. It was freezing in Nairobi and there was no means to regulate the temperature in the rooms.
Stayed 1 night in Jul 2018

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over Delivered!
Loved my stay at Windsor. The staff were very warm and welcoming. After an early check in, I enjoyed a round of golf on the well kept golf course. On return, they surprised me with a room upgrade to one of their excellent studio rooms. The hotel is very family friendly. I plan to go back for a family vacation stay in the near future. Very quiet, expansive space and beautifully manicured. On checkout, the general manager Mr. Vijay Krishnan and front office manager Jedediah Waikiki came to bid me farewell adding a very personalized touch to my stay. I will definitely be back, this time with my whole family.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, but staff quite low. Dinner took more than 1 hour despite beign almost alone.
Stayed 1 night in Mar 2018

8/10 Good

Emeka, Lagos

Liked: Cleanliness, staff & service
Disliked: Room comfort
Lovely hotel aesthetics
Services could be improved for 21st century guest comfort: - no tea / coffee maker in room so if you need to have a coffee at 3am, you need to call the butler, - no iron / ironing table. Irons are rationed over many rooms so you wind up either wearing crumpled clothes or engaging hotel laundry to straighten a shirt. - creaky bedposts and wooden floor boards.
Stayed 5 nights in Dec 2017

6/10 Okay

Jinit

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Quite good , Removes need updates
Stayed 3 nights in Dec 2017

8/10 Good

William

Liked: Cleanliness, property conditions & facilities, room comfort
Windsor stay
Beautiful location, nice breakfast, dated rooms, nice workout/pool facilities, slow internet, fair customer service
Stayed 1 night in Nov 2017

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jim , Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful old hotel on a really nice golf course.
I stayed for a layover weekend in Nairobi, and wanted to be able to craft a rest and recuperative stay. Was exactly what I needed. Really good course, nice facilities, restaurants, etc.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
A very outdated hotel with a great golf course.
The effort to make the hotel look like a period piece have resulted in the rooms being antiquated and very sub-standard for the high price. The staff is excellent.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel but bathroom needs renovation
nice hotel, thuogh bathroom could do with renovation.

8/10 Good

Frederik, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Country Club style
Windsor Golf has a charming olde worlde colonial feel to it. The grounds are magnificent and sitting on the outskirts of Nairobi, traffic permitting, it is easily accessible. The two-bedroom cottages are spacious and very comfortable. Positioned on the edge of the golf course, they provide a very relaxing atmosphere.

8/10 Good

Yoshimitu

Liked: Staff & service, room comfort

6/10 Okay

Duane

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
A 4 or 5 star hotel must have air conditioning, there is only a fan and no elevator, greatly needs updating The grounds are very nice

8/10 Good

David

Liked: Cleanliness, room comfort

6/10 Okay

Peter, Singapore

Trying to be upscale...
OK. Environment was very pretty and nice. Room can be better lit. Water was YELLOW!