Poolside bar

Reviews of Sarova Panafric Hotel

4 out of 5
Sarova Panafric Hotel
Junction of Kenyatta Ave and Valley Rd., Nairobi, Nairobi County

Reviews

8.4

Very good

Rating 10 - Excellent. 140 out of 365 reviews" "
Rating 8 - Good. 156 out of 365 reviews" "
Rating 6 - Okay. 46 out of 365 reviews" "
Rating 4 - Poor. 16 out of 365 reviews" "
Rating 2 - Terrible. 7 out of 365 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Maria, Lexington

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is very clean, modern, spacious rooms, and the gym is great as well. The staff is amazingly friendly, my flight was delayed multiple times but the hotel always responded and had someone waiting for me at the airport.
Stayed 4 nights in Feb 2024
Response from HM on 25 Feb 2024
Dear Maria,Jambo! Thank you for taking the time to review your stay with us.We are pleased to note that you enjoyed our refreshing African Hospitality.We look forward to welcoming you again.Kind Regards,Henry

10/10 Excellent

Aldo

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a good hotel in nairobi
Stayed 2 nights in Feb 2024
Response from HM on 7 Feb 2024
Dear Aldo,Thank you for taking the time to rate us,We look forward to welcoming you.Kind regards,Henry

6/10 Okay

Riad

Business traveller
Close to CBD
Stayed 4 nights in Dec 2023
Response from Lucy Njoki on 22 Jan 2024
Dear Riad,Thank you for choosing Sarova Panafric during your recent visit to Nairobi.We appreciate your rating an we look forward to welcoming you again in the near future.

10/10 Excellent

GIBSON

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff and tasty food Will definitely be coming back for more
Stayed 4 nights in Oct 2023
Response from Lucy Njoki on 20 Oct 2023
Dear Gibson,Thank you for your patronage of Sarova Panafric.We appreciated the time taken to share your feedback.It is a joy to note that the staff was excellent and food tasty. As we look forward to hosting you again, your endorsement is highly appreciated.

10/10 Excellent

Cherry, San Francisco

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was excellent and I love the French showers. I used the spa facilities and had a massage. Was relaxing after arriving from my flight.
Stayed 2 nights in Sep 2023
Response from Henry on 1 Oct 2023
Dear Cherry,Jambo! Thank you for taking the time to review your stay with us.We are glad that you enjoyed our Hotel facilities and the refreshing African Hospitality offered by team members.We look forward to welcoming you again.Kind regards,Henry Mwendwa.

10/10 Excellent

Jan

Stayed 1 night in Aug 2023
Response from HM on 14 Sept 2023
Dear Jan,Thank you for taking the time to rate your stay with us,We look forward to welcoming you again,Kind regards,HM Mwendwa

4/10 Poor

Nancy

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Lucy Njoki on 25 Aug 2023
Dear Nancy,Thank you for choosing Sarova Panafric Hotel as your hospitality partner during your recent visit to Nairobi.We appreciate the time taken to share your experience with us.We look forward to hosting you in the near future.

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Lucy Njoki on 18 Aug 2023
Dear Michael,Thank you for choosing Sarova Panafric as your preferred hospitality partner.We appreciate your rating and we look forward to welcoming you back.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hospitable staff and excellent food!!
Stayed 4 nights in Aug 2023
Response from Aloice Abidha on 10 Aug 2023
Dear Patricia,Thank you for sparing your time to give our hotel a positive five star ratings and for the review. We are glad to know that you found our food excellent and the staff very hospitable.We appreciate your feedback and look forward t o welcoming you back soon.Regards,Aloice Abidha

10/10 Excellent

Peter, Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great. The staff are fabulous. The food is great and the facilities are excellent The hotel is just a short Uber ride to anywhere
Stayed 3 nights in Jul 2023
Response from Henry on 24 Jul 2023
Dear Peter,Jambo! Thank you for taking the time to review your stay at Sarova Panafric Hotel.We take note that you enjoyed our Hotel food, facilities, and the Refreshing African Hospitality from our staff.We look forward to welcoming you.Kind regards,HM Mwendwa

10/10 Excellent

Manuel

Stayed 1 night in Jun 2023
Response from Henry on 24 Jul 2023
Dear Manuel,Jambo! Thanks for taking the time to review your stay.Look forward to welcoming you.Kind regards,HM Mwendwa

10/10 Excellent

Marc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredibly great hotel
This is a spectacular hotel. The staff are amazingly friendly and helpful. The breakfast was over the top great. The room and hotel has all the necessary modern amenities. And given that it’s off a busy room the rooms are sooo quiet.
Stayed 2 nights in Jun 2023
Response from HM on 19 Jun 2023
Dear Marc,Thank you for taking the time to give a review about your stay at Sarova Panafric Hotel.We are grateful you enjoyed our refreshing African Hospitality.We look forward to welcoming you again.Kind Regards,HM Mwendwa

8/10 Good

Adi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from HM on 30 May 2023
Dear Adi,Thanks for taking the time to rate us,We take note that you had a great stay with us.We look forward to welcoming us.Kind regards,HM Mwendwa

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay!
Service and food, especially breakfast were very good. Staff were very helpful and ,pleasant. Unfortunately we had no hot water in the sink or shower. Otherwise, a good stay
Stayed 2 nights in May 2023
Response from Lucy Njoki on 23 May 2023
Dear Guest,Thank you for your support and patronage of Sarova Panafric.We appreciate the time taken to share your feedback. We are pleased to note that the service, food and breakfast were great. It is also a joy to read that the staff went out of their way to make your stay memorable.We take note of your concern in regards to hot water in the sink and shower and would like to assure you that the same has been addressed.Once again thank you for staying with us and we look forward to hosting you in the near future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from HM Mwendwa on 18 May 2023
Good Afternoon,Thank you for taking the time to rate us, We take note that you had a great stay with us.Look forward to welcoming you again.

2/10 Terrible

Rose

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Lucy Njoki on 23 May 2023
Dear Guest,Thank you for the time taken to share your rating with us.We have taken note that we fell short of your expectations. We hope that you will give us an opportunity to host you again and to change your perception about Sarova Panafric.

10/10 Excellent

Tarquennis

Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately due to the rain, there were lots of mosquitoes in the dining area and bed rooms. I
Stayed 2 nights in Mar 2023
Response from Lucy Njoki on 4 Apr 2023
Dear Tarquennis,Thank you for taking your time to share your feedback with us.We have taken note of the issue of mosquitoes and would like to assure you that the necessary measures are being taken to address the same.We appreciate that you chose to stay with us and we look forward to welcoming you back.

10/10 Excellent

Jordan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel I've stayed in in Nairobi
Incredible staff - polite, helpful and courteous. Gym is great for a hotel gym - with sauna and steam room. Food is decent in the hotel - and breakfast has an extensive selection. Definitely best hotel I've stayed in in Nairobi - well worth it!
Stayed 4 nights in Mar 2023
Response from Lucy Njoki on 4 Apr 2023
Dear Jordan,Thank you for choosing Sarova Panafric as your hospitality partner during your recent visit to Nairobi.We are delighted to note that you had a wonderful experience with usAs we look forward to hosting you again, your endorsement and recommendation is highly appreciated.

10/10 Excellent

Margo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The newly renovated rooms are beautiful and the wifi is super fast. All of the staff, from the front desk to the bell and concierge staff are excellent. Downside: restaurant staffing seemed a bit chaotic at times, making ordering and receiving the meal slow, and refreshing cups of coffee.
Stayed 1 night in Feb 2023
Response from HM on 28 Feb 2023
Dear Margo,Greetings from Sarova Panafric,We take note that you enjoyed our refreshing Africa Hospitality. Your feedback is very important to us and assists in serving our guests better.We look forward to welcoming you again.Kind regards,HM Mwendwa

10/10 Excellent

Margo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wifi is super fast. The newly renovated rooms are beautiful. The staff is courteous and very helpful
Stayed 1 night in Feb 2023
Response from HM on 28 Feb 2023
Dear Margo,Thank you for your positive feedback. Kind regards,HM Mwendwa

10/10 Excellent

Peter, Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really helpful staff. Grace was really helpful in showing me an atm. No chance i could have found it and she was also very helpful in the shop
Stayed 3 nights in Feb 2023
Response from Henry on 14 Feb 2023
Dear Peter,good afternoon,Thanks for taking the time to give your feedback about your stay.we are Grateful to note our staff Grace's exceeded your expectation. We always look forward to offering our refreshing African Hospitality.we look forward to welcoming you again.kind regards,Henry Mwendwa

10/10 Excellent

steven

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sarova Panafric is a wonderful Hotel, with a wonderful Staff. Everything was perfect as it should be. I look forward to staying at the Panafric again, the next time I visit Nairobi
Stayed 2 nights in Jan 2023
Response from Lucy Njoki on 28 Jan 2023
Dear Steven,Thank you for taking the time to share your feedback with us.We are glad to note that you had a great experience with us. Indeed our staff are one of our greatest assets and we are delighted to note that they went out of their way to make your stay memorable.As we look forward to hosting you again, we appreciate your recommendation and endorsement.

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great Hotel!
Great hotel! Very friendly staff and catered to all our needs. Room was very clean and beds were super comfortable. The restaurant at the hotel had a lot of options and all were good. Breakfast buffet was one of the biggest we had with lots of great options. Great stay!
Stayed 1 night in Dec 2022
Response from Aloice Abidha on 5 Jan 2023
Dear Steven,Greetings from Sarova Panafric Hotel.Thank you for taking your time to review our hotel and for the great positive comments. We hope to be of service to you again in future as we strive to continue offering a refreshing African Hospitality to you and our guests.Regards,Aloice AbidhaHotel Assistant Manager

8/10 Good

Amanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything you could want (but food is expensive!)
Sarova Panafric was an absolutely beautiful place to stay for a workshop, and the location in town is unbeatable. While the hotel is super nice and you will not want for anything, you'll certainly pay for it. How many raviolis do you think you get for $23 on the room servive menu? The answer is 3! Yikes! Similar situation with simple chicken wings. Other than food prices and portion sizes though, I have no complaints and loved this hotel otherwise.
Stayed 8 nights in Oct 2022
Response from Sharon on 11 Dec 2022
Dear Amanda,Greetings from Sarova Panafric!Thank you for taking your time to give us your feedback on your stay with us. We highly appreciate.We have taken note of the positive feedback as well as the concern and shall address the same.Kind regards,Sharon Khivali - Hotel Assistant Manager.

10/10 Excellent

David, Fairland

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay. Good experience.
Stayed 5 nights in Nov 2022
Response from Lucy Njoki on 24 Nov 2022
Dear David,Thank you for your feedback.We are delighted to note that you had a great stay with us. We appreciate that you chose to stay with us and we look forward to hosting you again in the near future.

6/10 Okay

Rami

Business traveller
Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2022
Response from Lucy Njoki on 24 Nov 2022
Dear Rami,Thank you for taking your time to share your feedback with us.We look forward to hosting you in the not distant future.

10/10 Excellent

EDWARD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has been remodelled and the rooms looks fantastic witj modern ammenities.
Stayed 1 night in Nov 2022
Response from Lucy Njoki on 24 Nov 2022
Dear Edward,Thank you for your feedback.We are happy that you enjoyed our newly refurbished room. We appreciate your support and we look forward to welcoming you back.

10/10 Excellent

Anders

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and service minded staff
Stayed 2 nights in Sep 2022
Response from Lucy Njoki on 17 Oct 2022
Dear Anders,We appreciate the time taken to share your feedback.It is a joy to read that our associates went over and above to make your stay memorable.Thank you for choosing Sarova Panafric and we look forward to welcoming you back in the near future.

10/10 Excellent

Aldo

Stayed 4 nights in Sep 2022

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was only there for one night, before going on safari. Very nice room - big and comfortable. Would definitely recommend for a longer stay.
Stayed 1 night in Sep 2022
Response from Lucy Njoki on 17 Oct 2022
Dear Jean,Thank you for taking the time to share your experience with us.We are delighted to note that you enjoyed the room. As we look forward to hosting you again in the near future, your recommendation is highly appreciated.

8/10 Good

carl

Liked: Cleanliness, staff & service
Disliked: Room comfort
Everything was great except the air conditioning not functioning.Management tried to remedy but not successful .
Stayed 1 night in Aug 2022
Response from Lucy Njoki on 7 Sept 2022
Dear Carl,Thank you for sharing your experience with us. We appreciate the feedback and would like to assure that guest satisfaction is the top of our priority.We have taken note of your concern in regards to the air conditioner and would like to assure you that the same is being addressed.Thank you for staying with us and we look forward to welcoming you again.

4/10 Poor

David B.

Travelled with family
Disliked: Amenities, property conditions & facilities
We booked this property after staying at Sarova Whitesands in Mombasa, Kenya thinking the hotel would just as great, BOY were we wrong. Property is under construction which was not identified prior to booking on hotel website or Expedia until after reservation was made. My wife got sick the first night after eating at resturant onsight from a bad piece of fish getting sick at the dinner table not the greatest experience. Breakfast buffet food was never warm except cook to order eggs. Room doors had a four inch gap from the floor to bottom of door which allowed all hallway noise to be clearly heard throughout the night. We depart as soon as possible to another hotel. Hotel construction project was none stop to include at night and the weekend. Staff at front counter was hit and miss all depended on mood just to ask a question not complain was rudly greated. My wife is Kenyan and I am a white American male learn to treat everyone with the same respect.
Stayed 4 nights in Aug 2022
Response from Lucy Njoki on 17 Oct 2022
Dear David,Thank you for your support and patronage of Sarova Panafric.Your feedback is important to us and we have taken note of your concern in regards to the construction, the food, the noise and staff at the front desk. We truly regret this and would like to assure you that the necessary measures have been taken to address the same.Your input is important to us as we'll use this as a tool for improvement.We are glad that you chose to stay with us and we look forward to your next stay for us to have an opportunity to amend your perception of our hotel.

8/10 Good

Ida

Stayed 1 night in Jun 2022
Response from Lucy Njoki on 23 Jun 2022
Dear Ida, Thank you for taking the time to share your feedback with us. We are glad to note that you enjoyed your stay with us and we look forward to hosting you again in the not distant future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely worth the price!
Excellent stay--room was clean, comfortableand I will stay here agin!
Stayed 2 nights in Jun 2022
Response from Lucy Njoki on 10 Jun 2022
Dear Guest, Thank you for your feedback. It is gratifying to note that you had an excellent experience. Thank you for your recommendation and endorsement and we look forward to welcoming you again.

10/10 Excellent

Shabana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying here at Sarova Panafric. The hotel was beautiful and the staff were friendly and very helpful.
Stayed 9 nights in Apr 2022
Response from Lucy Njoki on 16 May 2022
Dear Shabana, Thank you for taking your time to share your experience with us. We are happy to read that you had a wonderful stay with us. We are also pleased to learn that the staff were not only friendly but also helpful. We look forward to hosting you again in the near future.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and very attentive customer service.
Stayed 2 nights in May 2022
Response from Lucy Njoki on 11 May 2022
Dear Michael, Thank you for taking your time to share your feedback with us. We are delighted to note that you enjoyed your stay and that the staff were attentive. We look forward to hosting you again in the near future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation
It was a good experience to stay in Nairobi.
Stayed 3 nights in May 2022
Response from Lucy Njoki on 11 May 2022
Dear Guest, Thank you for sharing your feedback with us. We are humbled by your kind words and we are glad that you had a good experience. We look forward to hosting you in the not distant future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Business Stay
Really nice hotel and very friendly staff and manager! Safe and comfortable and the convenient to the various parts of the city.
Stayed 3 nights in Mar 2022
Response from Lucy Njoki on 19 Apr 2022
Dear Guest, Thank you for your support and patronage of Sarova Panafric Hotel. We appreciate the time taken to share to share your feedback with us. We are delighted to read that the staff and manager made your stay memorable. It is also a joy to learn that the hotel is safe, comfortable and convenient. Once again thank you for choosing to stay with us and we look forward to hosting you again.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff couldn’t do enough to make our stay perfect. We have stayed here before, but it has even improved from before. Lovely room, super helpful staff. We really enjoyed our stay!
Stayed 2 nights in Jan 2022
Response from Lucy Njoki on 29 Jan 2022
Dear Anne, Thank you for taking your time to share with us your feedback. Indeed our staff is our pillar and we are delighted to learn that they made your stay memorable. We are humbled by your positive comments and we look forward to hosting you again.

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff -Irene, Monica and Felix are exceptional guest service representatives. When I inquired, they walked me to an ATM two blocks away So as I did not get lost. We arrange for my Covid test for international travel, and they are very pleasant and welcoming
Stayed 1 night in Jan 2022
Response from Lucy Njoki on 21 Jan 2022
Dear James, Thank you for taking the time to share your experience with us. We are delighted to learn that the staff were exceptional. We will share your commendation with Irene, Monica and Felix. We look forward to hosting you again in the near future.

8/10 Good

Stephen

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Lucy Njoki on 10 Dec 2021
Dear Stephen, Thank you for your support and patronage of Sarova Panafric. We appreciate the time taken to share your feedback. We are glad to learn that you enjoyed your stay with us. We look forward to hosting you again in the near future. Kind Regards, Lucy Njoki

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Very clean, good internet. A receptionist Mr. Benson was so helpful.
Stayed 2 nights in Nov 2021
Response from Sharon on 29 Nov 2021
Dear guest, Receive greetings from Sarova Panafric and our appreciation for making us your preferred hotel during your recent visit. We appreciate you for sparing your time to share your experience with us. We are delighted to note that our team lived up to our service promise, refreshing African hospitality, and ensured that you had memorable times whilst with us. We will certainly convey your notes of commendation to the mentioned team member whom you found outstanding. Once again thank you for the honor of allowing us to serve you and we look forward to hosting you again in the future. Kind regards, Sharon - Duty manager

10/10 Excellent

Rose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are all renovated and the ambience is amazing :)
Stayed 2 nights in Nov 2021
Response from Sharon on 21 Nov 2021
Dear Rose, Thank you for the review. We look forward to hosting you again! Kind regards, Sharon - Duty Manager

4/10 Poor

Boniface

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
On several instances my key did not work. Too noisy due to ongoing construction. Dust blowing while eating at the pool side restaurant due to construction. Rooms not sound proofed.
Stayed 4 nights in Sep 2021
Response from Sharon on 4 Oct 2021
Dear Mr. Ohonjo, Greetings from Sarova Panafric. It was indeed an honour to have hosted you and we deeply regret that we did not meet your expectations in some areas. Your feedback is highly valued and appreciated. We shall work on improving the mentioned areas. We look foward to hosting you back and to exceeding your expectation in your future stay. Kind regards, Sharon Khivali - Duty Manager

10/10 Excellent

Mac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Panafric is very serene and the entire staff friendly and professional! Maureen and Rachel at the reception made sure things went smoothly for me, Mary the restaurant host and Kennedy my waiter made sure my dining experience was also on point and David the housekeeper shared chocolates with me daily!
Stayed 4 nights in Sep 2021
Response from Sharon on 15 Sept 2021
Dear Mr. Maison, Thank you for the review and recognizing some of our associates. We value your feedback and business support. We look forward to hosting you back and to continually offer you our refreshing african hospitality. Kind regards, Sharon .K. - Duty Manager.

8/10 Good

Jose juan

Liked: Cleanliness, staff & service, property conditions & facilities
Considering that we are in time of covid 19 & the hotel is under repairs & extension the stay was nice bcoz the personel was very helpful.
Stayed 4 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Jun 2021
Response from Hotel Assistant Manager. on 1 Jul 2021
Dear Guest, Greetings from Sarova Panafric. Thank you for choosing Sarova Panafric as your Preferred Hotel while in Nairobi. We appreciate for the review and look forward to hosting you in the near future. Kind regards, Antony. Hotel Assistant Manager.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Property conditions & facilities
The renovation noise, the elevator didn’t work, the internet was terrible and there was no hot water. Simply put, they shouldn’t have sold the rooms in that condition!
Stayed 8 nights in Apr 2021
Response from LUke on 30 Apr 2021
Dear Sir/Madam Thank you for choosing to stay with us during your recent visit to Nairobi. We have received your constructive feedback. We sincerely apologize for not been able to meet your expectations while staying with us. We have taken measures to ensure that the highlighted issues have been addressed so that a repeat of the same does not reoccur again in the near future. We look forward to welcoming you back to Sarova Panafric in the near future. With Kind regards Luke Yanga Front Office Manager.

10/10 Excellent

JAMES

Stayed 1 night in Mar 2021
Response from Luke on 21 Apr 2021
Dear James, Greetings from Sarova Panafric Thank you for choosing to stay with us during your visit to Nairobi. We have received your feedback and we keep on doing our best to ensure that our guests get a refreshing African hospitality Looking forward to welcoming you back to our hotel in the near future With Kind regards Luke Yanga Front Office Manager

8/10 Good

James

Liked: Cleanliness, staff & service, amenities
Staff was great, property under construction, banging from 7a-5p, biggest issue is going outside of the property, Took a walk on the street less than a block from the hotel and was accosted by the police, they are targeting tourists, they stopped me demanded my passport, told them it was at the hotel less than 100 yards away, showed them a picture of it they wouldn’t except it so they were going to arrest me, ended up paying them $100 US they demand as insurance or I will be takien to jail. kind of unsettling with two guys with machine guns not to pay them, walk back to my hotel and no one seemed like this was out of the ordinary based on my story.
Stayed 2 nights in Jan 2021