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Reviews of Hilton Nairobi

3.5 out of 5
Hilton Nairobi
Mama Ngina Street, Po Box 30624, Nairobi

Reviews

7.4

Good

Rating 10 - Excellent. 105 out of 411 reviews" "
Rating 8 - Good. 156 out of 411 reviews" "
Rating 6 - Okay. 85 out of 411 reviews" "
Rating 4 - Poor. 44 out of 411 reviews" "
Rating 2 - Terrible. 21 out of 411 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

6.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Although the property was due to close everyone was very professional and accommodating the entire time. Very Safe and conveniently located in the middle of cbd area of Nairobi.

8/10 Good

Arkisha

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness. Very nice and cozy!
Stayed 1 night in Oct 2022

4/10 Poor

YUANCHONG, NEWARK

Travelled with family
Disliked: Amenities, property conditions & facilities
I don't recommend this place.
Stayed 1 night in Jul 2022

10/10 Excellent

Oluwatoyin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service! They have such a lovely staff.
Stayed 1 night in Dec 2021
Response from Hilton Nairobi on 7 Jan 2022
Dear Oluwatoyin, We appreciate your feedback. Kind Regards, Hilton Nairobi

4/10 Poor

Muhammed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is ideal, but the hotel is really old. Requires substantial renovations.
Stayed 1 night in Nov 2021
Response from Hilton Nairobi on 2 Dec 2021
Dear Muhammed, We appreciate your feedback. Kind Regards, Hilton Nairobi

8/10 Good

Aicha

Stayed 6 nights in Oct 2021

8/10 Good

philip john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good location it was not that far from Airport it was downtown where located near the store .I like the location,
Stayed 5 nights in Sep 2021
Response from Hilton Nairobi on 4 Oct 2021
Dear Philip, On behalf of our entire Hilton Nairobi team, I would like to take this opportunity to thank you for choosing to stay with us. It was truly a pleasure to serve you .We value your feedback, and look forward to welcoming you back to the Hilton Nairobi. With Kind regards, Hilton Nairobi

8/10 Good

VINCENT

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FSL market expansion in kenya
The trip was good, held a conference in the hotel, its was very adequate and well supported by Hellen and team
Stayed 5 nights in Sep 2021
Response from Hilton Nairobi on 4 Oct 2021
Dear Vincent, On behalf of our entire Hilton Nairobi team, I would like to take this opportunity to thank you for choosing to stay with us. It was truly a pleasure to serve you .We value your feedback, and look forward to welcoming you back to the Hilton Nairobi. With Kind regards, Hilton Nairobi

8/10 Good

Kay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
That stay was wonderful. However our stay at Sawan hotel in Bungoma was never paid for by you & I paid you for it. I had to send them $260 today for a stay I paid you for. Kay Zimmerman
Stayed 1 night in Sep 2021
Response from Hilton Nairobi on 17 Sept 2021
Thank you for your email and happy to hear that your stay was wonderful. Please note in regards to your stay at Sawan hotel, we as Hilton do not have relations with them and thus we did not have any form of payment held on their behalf for your stay there. Meanwhile, we look forward to making future bookings for you.

10/10 Excellent

Summer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe, Clean, Spacious Rooms, Helpful Staff
Very safe. Central location downtown. I enjoyed staying here. Clean. Helpful and friendly staff. Spacious rooms. Great service.
Stayed 1 night in Jun 2021
Response from Hilton Nairobi on 17 Aug 2021
On behalf of our entire Hilton Nairobi team, I would like to take this opportunity to thank you for choosing to stay with us. It was truly a pleasure to serve you . We value your feedback, and look forward to welcoming you back to the Hilton Nairobi. With Kind regards, Hilton Nairobi

8/10 Good

Angeline

Stayed 2 nights in Aug 2021

10/10 Excellent

Sapna J

Stayed 1 night in Jun 2021
Response from Hilton Nairobi on 6 Jul 2021
Dear Sapna, On behalf of our entire Hilton Nairobi team, I would like to take this opportunity to thank you for choosing to stay with us. It was truly a pleasure to serve you . We value your feedback, and look forward to welcoming you back to the Hilton Nairobi. With Kind regards Hilton Nairobi

8/10 Good

Hassan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020

10/10 Excellent

JAG, Marangu, Tanzania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, excellent security, very COVID-19 compliant, eager to serve friendly staff following the shutdowns due to the CORONA-19.
Stayed 3 nights in Nov 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good for business&location but former glory
Short and intense business trip. Positive: Very kind and positive employees, central location in Nairobi. The hotel is a run down former glory.
Stayed 2 nights in Nov 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
The location is excellent, right in the city centre, the pool was very good as it was heated, But the hotel is old and a bit worn really, needs to be revamped. Prices quite high for food and drink.....but the Jockey Club has a good deal for 5 beers for 1500 KES
Stayed 2 nights in Mar 2020
Response from SM on 10 Mar 2020
Dear Guest, On behalf of our entire Hilton Nairobi team, I would like to take this opportunity to thank you for choosing to stay with us. It is truly a pleasure to serve you. We have noted your feedback. With kind regards, Stella Marete - Front Office Manager

10/10 Excellent

Calleb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service in every aspect
Stayed 1 night in Mar 2020
Response from SM on 10 Mar 2020
Dear Guest, On behalf of our entire Hilton Nairobi team, I would like to take this opportunity to thank you for choosing to stay with us. It is truly a pleasure to serve you. Thank you for your feedback. With kind regards, Stella Marete - Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hilton Nairobi setting was appropriate for my business trip being at the heart of CBD. The room was comfortable. Very helpful staff In general. Great help. Transport back to JKA airport was the only hiccup, not straightforward but that is arranged separately.
Stayed 13 nights in Jan 2020
Response from SM on 24 Feb 2020
Dear Guest, On behalf of our entire Hilton Nairobi team, I would like to take this opportunity to thank you for choosing to stay with us. It is truly a pleasure to serve you. Thank you for your feedback. With kind regards, Stella Marete - Front Office Manager

10/10 Excellent

Lucy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not too happy customer
Everything was super excellent apart from when making reservation I was advised checking time to be 10.01am, we arrived at 11:30am and was told check in time was 2pm, so we had to wait. Secondly I reserved two rooms next to each other but when we got there our rooms were on different floors
Stayed 1 night in Feb 2020
Response from SM on 21 Feb 2020
Dear Guest, On behalf of our entire Hilton Nairobi team, I would like to take this opportunity to thank you for choosing to stay with us. It is truly a pleasure to serve you. I have noted noted your feedback with regards to check in time and the room selection and this shall be reviewed internally for correction. Thank you for your feedback. With kind regards, Stella Marete - Front Office Manager

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Its in good location. Security good. Food is good. But didnt provide tooth past and brush.
Stayed 2 nights in Feb 2020
Response from SM on 19 Feb 2020
Dear Guest, On behalf of our entire Hilton Nairobi team, I would like to take this opportunity to thank you for choosing to stay with us. It is truly a pleasure to serve you. I have noted noted your feedback with regards to lack of provision of toothbrush and toothpaste and this will be reviewed internally for correction. Thank you for your feedback. With kind regards, Stella Marete - Front Office Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is dated and is due an upgrade in the rooms
Stayed 2 nights in Feb 2020
Response from SM on 6 Feb 2020
Dear Guest, On behalf of our entire Hilton Nairobi team, I would like to take this opportunity to thank you for choosing to stay with us. It is truly a pleasure to serve you. I have noted noted your feedback with regards to the condition of the hotel. This has been taken into consideration by the management. Thank you for your feedback. With kind regards, Stella Marete - Front Office Manager

8/10 Good

Andy, Bournemouth UK

Business traveller
Liked: Cleanliness, staff & service, amenities
The Hilton is well placed in town and has all the facilities that you would expect. Staff are good and there is a good atmosphere. I am a regular visitor to the Hilton and my only complaint is the limited restaurant/food options and the price. a two course lunch for two people consisting of soup followed by chicken with mash and vegetables came in at close to $85.00 USD before service charge. Half of that price would have been expensive. The food was fine, but not at that price.
Stayed 6 nights in Jan 2020
Response from SM on 29 Jan 2020
Dear Guest, On behalf of our entire Hilton Nairobi team, I would like to take this opportunity to thank you for choosing to stay with us. It is truly a pleasure to serve you. I look forward to welcoming you back again in the near future. With kind regards, Stella Marete - Front Office Manager

10/10 Excellent

Rhonda, Dunedin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating staff. We felt very safe and well taken care of here.
Stayed 7 nights in Jan 2020
Response from SM on 29 Jan 2020
Dear Guest, On behalf of our entire Hilton Nairobi team, I would like to take this opportunity to thank you for choosing to stay with us. It is truly a pleasure to serve you. I look forward to welcoming you back again in the near future. With kind regards, Stella Marete - Front Office Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 8 nights in Dec 2019
Response from SM on 16 Jan 2020
Dear Guest, On behalf of our entire Hilton Nairobi team, I would like to take this opportunity to thank you for choosing to stay with us. It is truly a pleasure to serve you. I look forward to welcoming you back again in the near future. With kind regards, Stella Marete - Front Office Manager

4/10 Poor

Jeremy

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Nairobi Hilton, a false advertised money racket
We had paid extra to have 2 queen beds, but were told at check in that it wasn’t even an option to have 2 queen beds. They brought in a roll away cot, but gave no discount because our room was prepaid. They also added a charge for shuttle to the airport, and charged us extra for WiFi even when we’re Hilton honors members. The ‘continental’ breakfast was offered to us at an additional $19.00 per person per day, which we declined.
Stayed 3 nights in Jan 2020
Response from SM on 16 Jan 2020
Dear Guest, On behalf of our entire Hilton Nairobi team, I would like to take this opportunity to thank you for choosing to stay with us. I am sad to hear that your check in experience was not pleasant. Your feedback has been noted and a review of the same has been discussed with management to avoid any repeat of the same in future. With kind regards, Stella Marete - Front Office Manager

8/10 Good

Enas, Khartoum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and staff are so nice and kind I enjoyed the stay
Stayed 2 nights in Dec 2019
Response from SM on 7 Jan 2020
Dear Guest, On behalf of our entire Hilton Nairobi team, I would like to take this opportunity to thank you for choosing to stay with us. It is truly a pleasure to serve you. Thank you for your feedback. I look forward to welcoming you back again in the near future. With kind regards, Stella Marete - Front Office Manager

10/10 Excellent

Jabez, Seattle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff. They were very helpful and supportive in my unique condition with my family. They were super friendly and always available when needed.
Stayed 3 nights in Nov 2019
Response from SM on 6 Dec 2019
Dear Guest, On behalf of our entire Hilton Nairobi team, I would like to take this opportunity to thank you for choosing to stay with us. It is truly a pleasure to serve you. Thank you for your feedback regarding our hospitable staff. I look forward to welcoming you back again in the near future. With kind regards, Stella Marete - Front Office Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Nov 2019
Response from SM on 6 Dec 2019
Dear Guest, On behalf of our entire Hilton Nairobi team, I would like to take this opportunity to thank you for choosing to stay with us. It is truly a pleasure to serve you. Thank you for your feedback. I look forward to welcoming you back again in the near future. With kind regards, Stella Marete - Front Office Manager

2/10 Terrible

Clay

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Outdated and overly expensive
Booked based on the reputation of the Hilton name and Central location, but immediately regretted it. The room was small, outdated and had a moldy small inside as well as in the hallway. The hotel has serious deferred maintenance and updating needs. The shower flow was strong, but the toilet took 2-3 flushes every time. The restaurant and cafe were extremely overpriced.
Stayed 2 nights in Nov 2019
Response from SM on 20 Nov 2019
Dear Guest, On behalf of our entire Hilton Nairobi team, I would like to take this opportunity to thank you for choosing to stay with us. It is truly a pleasure to serve you. I have noted noted your feedback with regards to the food pricing and the condition of your room. This has been taken into consideration by the management. Thank you for your feedback. With kind regards, Stella Marete - Front Office Manager

4/10 Poor

GEORGE

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Appalling
The place is so outdated and in a very bad condition. its has lost its glory. the same carpets that were there 10yrs ago are still there. the rooms are appalling. instead of changing the toilets they repaint the covers etc. hope it is renovated soon before it looses all its customers.
Stayed 1 night in Oct 2019
Response from SM on 5 Nov 2019
Dear Guest, On behalf of our entire Hilton Nairobi team, I would like to take this opportunity to thank you for choosing to stay with us.Thank you for your feedback. I have noted your feedback with regards to the condition of the hotel. With kind regards, Stella Marete - Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from SM on 16 Oct 2019
Dear Guest, On behalf of our entire Hilton Nairobi team, I would like to take this opportunity to thank you for choosing to stay with us. It is truly a pleasure to serve you. I look forward to welcoming you back again in the near future. With kind regards, Stella Marete - Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from SM on 9 Oct 2019
Dear Guest, On behalf of our entire Hilton Nairobi team, I would like to take this opportunity to thank you for choosing to stay with us. It is truly a pleasure to serve you. Thank you for your feedback. I look forward to welcoming you back again in the near future. With kind regards, Stella Marete - Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019
Response from SM on 3 Oct 2019
Dear Guest, On behalf of our entire Hilton Nairobi team, I would like to take this opportunity to thank you for choosing to stay with us. It is truly a pleasure to serve you. Thank you for your feedback. I look forward to welcoming you back again in the near future. With kind regards, Stella Marete - Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a nice place to stay very clean ,room good sizes and his staff is very friendly and helpful the pool and the weight room was great
Stayed 3 nights in Sep 2019
Response from SM on 3 Oct 2019
Dear Guest, On behalf of our entire Hilton Nairobi team, I would like to take this opportunity to thank you for choosing to stay with us. It is truly a pleasure to serve you. I have noted your positive comments with regards to your recent stay. Thank you for your feedback. I look forward to welcoming you back again in the near future. With kind regards, Stella Marete - Front Office Manager

6/10 Okay

Ryan

Business traveller
Stayed 1 night in Sep 2019
Response from SM on 24 Sept 2019
Dear Guest, On behalf of our entire Hilton Nairobi team, I would like to take this opportunity to thank you for choosing to stay with us. It is truly a pleasure to serve you. I look forward to welcoming you back again in the near future. With kind regards, Stella Marete - Front Office Manager

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
The rooms were large and reasonably priced without breakfast, but the cost of food in restaurants was extortionate. We invited a friend over for some food one evening, but ended up going elsewhere as a sandwich was priced at 20 dollars. Taking dinner would have cost approx 50 dollars each. This hotel does not offer good value for money and I would look elsewhere next time,
Stayed 3 nights in Sep 2019
Response from SM on 24 Sept 2019
Dear Guest, On behalf of our entire Hilton Nairobi team, I would like to take this opportunity to thank you for choosing to stay with us. It is truly a pleasure to serve you. I have noted your positive comments with regards to your recent stay with us. I have also noted your feedback with regards to the food pricing and this has been taken into consideration by the management. Thank you for your feedback. I look forward to welcoming you back again in the near future. With kind regards, Stella Marete - Front Office Manager

8/10 Good

Lyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from SM on 24 Sept 2019
Dear Guest, On behalf of our entire Hilton Nairobi team, I would like to take this opportunity to thank you for choosing to stay with us. It is truly a pleasure to serve you. I look forward to welcoming you back again in the near future. With kind regards, Stella Marete - Front Office Manager

2/10 Terrible

Mohamed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton Nairobi- Not the best experience
Booked two rooms on the discounted rate at Nairobi Hilton. During first stay had to upgrade to check in early however on return trip back to Nairobi there was no need. Given probably the worst room in the hotel. No aircon, only one light, fridge broken, one bin, stale smell! Hotel tried to fix air con and eventually offered alternative room but due to inconvenience involved did not take it and put up with the poor facilities. In defence of Hilton they did waive the room service bill without any prompts. However reason for the negative feedback is that a hotel of the stature of Hilton should ensure rooms are checked to ensure they are fit for purpose and all guests are afforded clean and functional rooms regardless of what rate has been paid. Very poor representation of the Hilton brand. I hope they undertake a major refurbishment of an iconic but very aging hotel. Staff must be commended for trying their best.
Stayed 1 night in Sep 2019
Response from SM on 24 Sept 2019
Dear Guest, On behalf of our entire Hilton Nairobi team, I would like to take this opportunity to thank you for choosing to stay with us. It is truly a pleasure to serve you. I have noted your positive comments with regards to your recent stay with us. I have also noted your feedback with regards to your room and this has been taken into consideration by the management. Thank you for your feedback. I look forward to welcoming you back again in the near future. With kind regards, Stella Marete - Front Office Manager

4/10 Poor

Mohamed

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hilton Nairobi
Very tired looking hotel. Paid for upgrade to check in early. This gave breakfast and access to executive lounge also. Area very busy with no go areas identified by staff. Generally hotel needs a major upgrade ( opened in 1969! and seems nothing added since then !) . Iconic building hence why i wanted to stay at the hotel. 2nd stay on Sept a lot worse !
Stayed 1 night in Sep 2019
Response from SM on 24 Sept 2019
Dear Guest, On behalf of our entire Hilton Nairobi team, I would like to take this opportunity to thank you for choosing to stay with us. It is truly a pleasure to serve you. I have noted your positive comments with regards to your recent stay with us. I have also noted your feedback with regards to the state of the hotel and this has been taken into consideration by the management. Thank you for your feedback. I look forward to welcoming you back again in the near future. With kind regards, Stella Marete - Front Office Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my third time staying at this hotel. I like the staff, they are well coming and good customer service. One concern was they charge my room with a wrong bill from the restaurant, but waived immediately when I told them it was not my mine. Overall excellent.
Stayed 12 nights in Aug 2019
Response from SM on 11 Sept 2019
Dear Guest, On behalf of our entire Hilton Nairobi team, I would like to take this opportunity to thank you for choosing to stay with us. It is truly a pleasure to serve you. I have noted your positive comments with regards to our staff. Thank you for your feedback. I look forward to welcoming you back again in the near future. With kind regards, Stella Marete - Front Office Manager

10/10 Excellent

Verified traveller

Liked: Staff & service
Stayed 1 night in Aug 2019
Response from SM on 22 Aug 2019
Dear Guest, On behalf of our entire Hilton Nairobi team, I would like to take this opportunity to thank you for choosing to stay with us. It is truly a pleasure to serve you. I look forward to welcoming you back again in the near future. With kind regards, Stella Marete - Front Office Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from SM on 15 Aug 2019
Dear Guest, On behalf of our entire Hilton Nairobi team, I would like to take this opportunity to thank you for choosing to stay with us. It is truly a pleasure to serve you. I look forward to welcoming you back again in the near future. With kind regards, Stella Marete - Front Office Manager

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Facility towels and bath mats needs replacement and updated linens etc
Stayed 1 night in Aug 2019
Response from SM on 15 Aug 2019
Dear Guest, On behalf of our entire Hilton Nairobi team, I would like to take this opportunity to thank you for choosing to stay with us. It is truly a pleasure to serve you. I have noted your comments with regards to our bath mats / linen and the same shall be communicated to our housekeeping team for corrective action. I look forward to welcoming you back again in the near future. With kind regards, Stella Marete - Front Office Manager

8/10 Good

Sudha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok. I would rate it 3 stars Not enough plugs for technology. Wifi connection was good.
Stayed 1 night in Jul 2019
Response from SM on 7 Aug 2019
Dear Guest, On behalf of our entire Hilton Nairobi team, I would like to take this opportunity to thank you for choosing to stay with us. It is truly a pleasure to serve you. I look forward to welcoming you back again in the near future. With kind regards, Stella Marete - Front Office Manager

10/10 Excellent

Tracey, Nairobi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, and is a historic icon in Nairobi. I also love the pub and the live music on Fridays!
Stayed 1 night in Jul 2019
Response from SM on 9 Jul 2019
Dear Guest, On behalf of our entire Hilton Nairobi team, I would like to take this opportunity to thank you for choosing to stay with us. It is truly a pleasure to serve you. I am very happy to note that you enjoyed your recent stay with us and you appreciated our Jockey Pub and the live band entertainment provided on Fridays. We look forward to welcome you back again in the near future. With kind regards, Stella Marete - Front Office Manager

2/10 Terrible

Disappointed, South Africa

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very disappointing, not of Hilton Standards, run down, poor condition yet still expensive both the room and the restaurants. A disappointment to the Hilton name.
Stayed 3 nights in Jun 2019
Response from SM on 20 Jun 2019
Dear Guest, On behalf of our entire Hilton Nairobi team, I would like to take this opportunity to thank you for choosing to stay with us. It is truly a pleasure to serve you. I have noted your feedback with regards to the hotel being old and expensive. Your feedback is well received and I do assure you that the team takes every measure to ensure guest comfort and value for money while at the hotel. We do hope you will give us another chance to offer you the Hilton hospitality and we look forward to welcome you back again in the near future. With kind regards, Stella Marete - Front Office Manager

6/10 Okay

HOUZEFA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from SM on 7 Jun 2019
Dear Guest, On behalf of our entire Hilton Nairobi team, I would like to take this opportunity to thank you for choosing to stay with us. It is truly a pleasure to serve you. I am very happy to note that you enjoyed your recent stay with us. We look forward to welcome you back again in the near future. With kind regards, Stella Marete - Front Office Manager

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019
Response from SM on 7 Jun 2019
Dear Guest, On behalf of our entire Hilton Nairobi team, I would like to take this opportunity to thank you for choosing to stay with us. It is truly a pleasure to serve you. I am very happy to note that you enjoyed your recent stay with us. We look forward to welcome you back again in the near future. With kind regards, Stella Marete - Front Office Manager

6/10 Okay

WALTER

Disliked: Cleanliness
I would stay there only when I can't avoid.
Stayed 1 night in May 2019
Response from SM on 10 May 2019
Dear Guest, On behalf of our entire Hilton Nairobi team, I would like to take this opportunity to thank you for choosing to stay with us. It is truly a pleasure to serve you. I am happy to note that you enjoyed your recent stay with us. We look forward to welcome you back again in the near future. With kind regards, Stella Marete - Front Office Manager

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food at the restaurant is extraordinarily expensive compared to the type of food you're getting. They need to lower the price a bit.
Stayed 1 night in Apr 2019
Response from SM on 2 May 2019
Dear Guest, Thank you for taking a moment to share your experience about your stay with us at Hilton Nairobi. We are truly happy to read that you were satisfied with your overall experience. In reference to the price of food items, your feedback has been taken into consideration and we thank you for bringing this to our attention. We truly appreciate your feedback and look forward to welcoming you back to the Hilton Nairobi for many more times. With kind regards, Stella Marete - Front Office Manager