Exterior detail
Check availability

Reviews of Shakespeare Hotel

3 out of 5
Shakespeare Hotel
3020-682 Hokujo, Hakuba, Nagano-ken

Reviews

8.2

Very good

Rating 10 - Excellent. 31 out of 76 reviews" "
Rating 8 - Good. 30 out of 76 reviews" "
Rating 6 - Okay. 8 out of 76 reviews" "
Rating 4 - Poor. 5 out of 76 reviews" "
Rating 2 - Terrible. 2 out of 76 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Stayed 5 nights in Feb 2024

8/10 Good

Wai Chong

Travelled with family
Liked: Cleanliness, staff & service, amenities
Near eating place and bus stops to ski resort
Stayed 3 nights in Dec 2023
Response from Olivia on 12 Feb 2024
Dear guests, Thank you very much for your positive feedback. It’s our honor to serve you. We wish you and your family the very best and hope to see you soon. Best regards, The staff of the Shakespeare Hotel

10/10 Excellent

Melanie

Stayed 2 nights in Feb 2023
Response from Olivia Someya on 4 Mar 2023
Dear Guests, Thank you very much for your precious feedback. We appreciate it. We wish you and your family the very best and we hope to see you soon!Best regards, Olivia Someya

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Olivia and her team were very warm, welcoming and helpful. Shakespeare Hotel is very charming, has everything you need and it is located conveniently close to Base Camp where you catch the shuttle to the mountains.
Stayed 4 nights in Feb 2023
Response from Olivia on 19 Feb 2023
Dear John, Thank you very much for your feedback. We appreciate it. We wish you the very best and hope to see you soon! Sincerely Olivia and the staff of Shakespeare Hotel

8/10 Good

Tod

Liked: Cleanliness, staff & service, property conditions & facilities
Well located in Echoland
I stayed for 3 days whilst my friends apartment had guests. The hotel staff were lovely, the room was small but clean and did what it needed. Location is very good. Would recommend.
Stayed 3 nights in Jan 2023
Response from Olivia on 6 Feb 2023
Dear guests, Thank you very much for your feedback. We appreciate it. We wish you the very best and hope to see you soon! Best regards, Olivia Someya

4/10 Poor

Maverickluigi

Stayed 3 nights in Feb 2022
Response from Olivia on 19 Feb 2022
Dear Guests, Thank you very much for your feedback and we will try out best to improve our service. Best regards, Olivia Someya

10/10 Excellent

Ji Ho

Stayed 2 nights in Feb 2022
Response from シェイクスピアホテル on 16 Feb 2022
Thanks for staying our hotel. We look forward to seeing you again! Shakespeare hotel

10/10 Excellent

Matheus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Olivia on 7 Nov 2021
Dear Matheus, Thank you very much for your feedback. We appreciate it. We are looking forward to seeing you again soon. Take good care Best regards, Olivia Someya

8/10 Good

JEREMY

Liked: Staff & service, room comfort
A good place for direct access to Hakuba
The Shakespeare is ideally situated for hitting the slopes and enjoying the local restaurants. Access to the buses at Hakuba base camp is a 1 minute walk across the street. There are a number of good restaurants nearby, but you should reserve early to get a seat. The Shakespeare can help, and they offer good recommendations on the area. We stayed in the annex building. The carpet in our room was stained and covered with a rug in one spot. There are a lot of early 20s tourists who come to party and hit the slopes, so I suspect the rooms get a lot of damage from this (drinking and snow gear). The beds were clean and comfortable and the heating was good. The included breakfast was good, it's provided by a couple who own a restaurant in the compound. They were really nice. They work pretty hard when there are a lot of guests eating, so it's best to come early or wait till the rush is over. The Shakespeare a good choice if you want easy access to Hakuba's main attractions.
Stayed 5 nights in Feb 2020
Response from Olivia on 19 Feb 2020
Dear Guests, We feel grateful to have such a precious opportunity to serve you at Hakuba. We wish you and your family the very best and we look forward to seeing you soon again. Best regards, Olivia Someya

8/10 Good

Hughes

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome location, situated very close to the Hakuba Base Camp stop and in the middle of most restaurants. Bed was slightly uncomfortable, I think mainly because the mattress hung over the bed frame... Didn't eat breakfast at the hotel, can't comment there. Staff was super friendly, super helpful. Rooms were clean and big enough. Enjoyed the stay and would return!
Stayed 4 nights in Jan 2020
Response from Olivia on 5 Feb 2020
Dear guests, We feel grateful to have such a precious opportunity to serve you. We wish you the very best and we look forward to seeing you soon. Best regards, Olivia Someya

10/10 Excellent

Trent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff, clean , helpful. Great location.
Stayed 5 nights in Jan 2020
Response from Olivia Someya on 2 Feb 2020
Dear Trent, We are honored to be given such a precious opportunity to serve you. We wish you the very best and we look forward to seeing you soon. Best regards, Olivia Someya

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shakespeare Hakuba
Great stay. The front desk had quick communication by email, spoke excellent English, and the shuttle service was excellent, even giving us a lift to the Onsen halfway through our stay. The location was as central as you can get in Echoland, right in the heart of the action and across the road from Hakuba Base Camp bus terminal. That being said, there is a bar out the front which was never an issue until Saturday night when there was a little bit of noise. The room was a decent size by Japanese standards, typical small basic bathroom but everything was clean. The bed was two singles or king singles pushed together, and we could feel the join in the middle. We had a mountain view room and the view to the mountains was beautiful. The building itself is very nice in an old English thatched roof style, and has food, massage and yoga facilities onsite, along with a well setup drying room. Side note about the area: Echoland has no ATM, the closest is in Happo about 15 minutes walk away. This is also where the closest slopes are, or short bus ride or taxi away. There are lots of places to eat but reservations are recommended.
Stayed 4 nights in Jan 2020
Response from Olivia on 28 Jan 2020
We feel grateful to have been given such a precious opportunity to serve you. We wish you and your family the very best and we look forward to seeing you soon! Best regards, Olivia Someya

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great location
Check in was easy, hotel is in a great location - close to lots of bars, restaurants and a central transport hub for the ski resorts!
Stayed 1 night in Dec 2019
Response from Olivia Someya on 5 Jan 2020
Dear guests, Thank you very much for staying at the Shakespeare Hotel. We appreciate it. We wish you the very best and we look forward to seeing you soon. Best regards, Olivia Someya

10/10 Excellent

Verified traveller

Stayed 5 nights in Dec 2019
Response from Olivia Someya on 2 Jan 2020
Dear Guests, Thank you very much for choosing to stay at the Shakespeare Hotel and we appreciate having such a precious opportunity to serve you and support your trip. We wish you and your family the very best and we are looking forward to seeing you soon. Best regards, The Shakespeare Hotel

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Well I owe the staff an apology. I left a not so great review because of the bed and pillows... The first night I did not sleep well because the mattress was way to hard for me. After I let the front desk know they told Olivia. She mostly manages the property. She went WAY above and beyond remedying the situation. She actually went and bought two pillows that were to the specifications I usually like AND she got a memory foam bed topper!!!!! Seriously amazing person and service. I feel like I’m a guest in her house. I also had a chance to explore the neighborhood and it has really great restaurants and stores close by. Another thing Olivia organized was a free car ride to a beautiful Onsen and pick up. I feel beyond pampered. At first the look of the hotel was a bit dated but the Aloha she gives and the homey atmosphere is really wonderful. I’m I’m lucky enough I will be back.
Stayed 1 night in Mar 2019
Response from Olivia on 17 Mar 2019
We feel grateful to be given this precious opportunity to serve you and we hope you have a great trip at Hakuba. Thank you very much.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2019

8/10 Good

Anthony

Liked: Cleanliness, staff & service
Stayed 8 nights in Feb 2019
Response from Olivia on 3 Mar 2019
We feel grateful to be given such a precious opportunity to serve you and we wish you and your family the very best. Take good care and see you soon. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2019

10/10 Excellent

Mr.West, Guam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close by everything, ( Bus stop, restaurant, shops and ski place )
Stayed 4 nights in Feb 2019
Response from Olivia on 27 Feb 2019
We feel grateful to have the precious opportunity to serve you and we wish you and your family the very best. Take good care and see you soon!

6/10 Okay

Verified traveller

Many restaurants nearby the hotel but all are full in at night, we have to book it 1 day in advance to have seat. The hotel has only 1 staff in the morning, no elevator, check out early in the morning, so i have to carry my luggage from the 3rd to the lobby by myself.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good hotel
The Shakespeare Hotel is a good hotel with friendly, very helpful staff and close to several restaurants, bars and cafès. It was probably a little over priced for the condition of the hotel (or was when I stayed there in the high season - February - everywhere was expensive). The rooms are basic but there were stains on the carpets and furniture. If you are just there to ski or be outside in beautiful Hakuba and won’t be spending much time in your room, it’s a good, reasonably priced hotel compared to other hotels. The location is pretty far from the ski field. It’s about a 15-20 minute walk or there are hourly shuttles from he “base camp” which is very close by. There are restaurants, bars and cafès in the area which is convenient.
Stayed 1 night in Feb 2019
Response from Olivia on 27 Feb 2019
We feel grateful to have the precious opportunity to serve you and we wish you and your family the very best. Take good care and see you soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great location for skiing and restaurants
There’s now central room with a fire place, just a huge yoga room??
Stayed 6 nights in Jan 2019
Response from Olivia on 27 Feb 2019
We feel grateful to have the precious opportunity to serve you and we wish you and your family the very best. Take good care and see you soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5star service at every point. Everything explaind and all of our requests were handled perfectly. Will go back. Highly recommend
Stayed 4 nights in Jan 2019
Response from Olivia on 28 Feb 2019
We feel grateful for being given such a precious opportunity to serve you and we wish you and your family the very best. Take good care and see you soon. Best regards, The staff of the Shakespeare Hotel

10/10 Excellent

Adam, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel, with very helpful staff, especially Olivia, Nikki and Drake. Well located within walking distance of everything in hakuba
Stayed 6 nights in Apr 2018

6/10 Okay

Dalts, Sydney

Disliked: Property conditions & facilities
Great location and has the potential to be a fantastic venue. The hotel needs a complete over haul. It has serious problems with plumbing and the smell in the entrance and throughout the hotel is awful and be a deterant for most people. A drop in bathroom although shower is a good one. Rooms not cleaned everyday and you need to submit ticket to have cleaned. Staff are friendly and helpful in the area and the logistics with skis and area etc.
Stayed 6 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, warm room, plenty hot water and good wifi. Beds a little small for 4 people.
Stayed 5 nights in Feb 2018

8/10 Good

Meredith, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skiing holiday
Several staff spoke excellent English, they had an Australian chef that did breakfast on week days, and a Japanese chef on weekends. If you wanted to hire gear we were picked up from the hotel to get fitted out. The rooms were a good size, and warm.
Stayed 7 nights in Jan 2018

4/10 Poor

Bettina , Australia

Liked: Cleanliness
Disliked: Room comfort
Too hot!
The room temperature was centrally controlled, so you could only have low, medium or high fan for heat. As such, the room was way too hot no matter what setting you put it on. The beds only had one doona cover and no sheets, so you were sweaty at night but couldn’t cover yourself with anything because the doona was so heavy. The windows didn’t shut properly and would always open by themselves. The shower temperature was awful, fine one minute and then scalding the next. Showering was a scary experience. The front foyer of the hotel smelt like sewage mixed with incense! I wouldn’t recommend this hotel unless you like being across the road from the pub!
Stayed 2 nights in Jan 2018

2/10 Terrible

Hana, Gold Coast, Australia

Disliked: Cleanliness, property conditions & facilities, room comfort
Short stay
We stayed here for 5 nights. I would only recommend this hotel for its location. Right on the Main Street in Echo Land, so close to restaurants and rentals. It was also right next to the bus shuttle. You only receive one key, which is attached to a huge key ring - not ideal when all you take boarding is your jacket which is filled with other essentials. You have to request for a room clean which is fine, except when you expect your dirty cups to be replaced and an actual clean to happen. If you need your boots, gloves etc to be dried, I suggest using your own room and not the “drying” room. Laundry facilities only consist of one washer and one dryer - so that’s playing on luck there. Breakfast is buffet style and was okay if you like your hot food cold. It was included so you either take it or leave it. I am sure there are other places in Echoland that can provide a better stay.
Stayed 5 nights in Jan 2018

8/10 Good

Jake, Los Angeles CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with friendly staff
I had a great experience at the Shakespeare hotel. The hotel is located about a mile from the Hakuba Happo One bus terminal and Happo One gondola, but you can walk it, take a shuttle, or request a lift from the hotel staff if they are free and up to it! Although I stayed at a busy time (NYE), the hotel staff was still making every effort to ensure I had a good stay. I wanted to specifically thank Jake for being so hospitable and helping us with our every request. He was a pleasure to see any time we went to the lobby. Jake
Stayed 2 nights in Dec 2017

10/10 Excellent

Matt, Victoria, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over and Beyond
We recently spent 4 days at Shakespeare on our honeymoon. My wife and I were overwhelmed by the effort made by Olivia and all her staff to make sure we had the best stay possible. Nothing was too much and the personalised service and advice was excellent. One day we will hopefully return to Japan, Hakuba, and will most definitely be residing here.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Super helpful staff, cute hotel, right next to bus stop which is very convenient if you have not car.

8/10 Good

Angira Chokshi

Liked: Cleanliness, staff & service, room comfort
Great location and outstanding service!
The service was outstanding. The front desk is english speaking which helped us a lot. They came and picked us up from the hakuba bus stop. It is also 10 - 15 min drive to the slopes which is very convenient. They were extremely helpful in booking a cab and giving us recommendations. The rooms were really clean - small but cozy and comfortable and the heating system was perfect. Even though the hotel doesn't have the best ambience it is located in echo land which has great bars and cafes where you can hang out after a day of skiing/snowboarding. Definitely worth staying here.

10/10 Excellent

Chi -Tang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Renovated (clean), Unique activity (yoga studio)
Renovated rooms, new yoga studio with great Yoga instructors... 5 diners in the hotel complex, an organic food shop and also a massage place. shuttle bus to ski resorts right in front of the hotel... I bet its hard to diffrentiate through rooms and service in Hakuba but location... and what's around your hotel matters... It's based in Echoland where all the bars are... so it had to the convinient access to the ski slopes, convinience of a large scale hotel (diners, massage, yoga studio) but also get a feel of the local streets.. perfect for first time Hakuba visitors.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fairly large room. Super friendly staff.
Fairly large room. Super friendly staff. Good for skiing even though we went in December and there wasnt much snow and some slopes were closed. Next to the hotel are all the restaurants. Shuttle busses bring you free of charge to all the slopes. The hotel has drying room and is walking distance to equipment leasing.

8/10 Good

Joseph, Hong Kong

Liked: Cleanliness, staff & service, room comfort
Good resort for Winter sport!
Good and quiet environment. A good choice even at Spring season.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed my stay - but I would have appreciated better heating. The heating was only switched on in the evening which meant the rooms took time to warm up. Thi made the nights warm when it is better for sleeping and the days chilly and not that pleasant. I am sorry to give this negative report for the stay because it is a charming hotel - but the owner should remember that sometimes guest will come from very hot countries and the temperature contrast in Hakuba will be extreme. Proper heating is appreciated.

6/10 Okay

Verified traveller

6/10 Okay

S

Travelled with family, Travelled with family and small children
Liked: Cleanliness
館内は落ち着いた雰囲気があり、とてもよかったです。 宿泊した日は、近くでイベントがありバイカー集団の方たちも宿泊していたせいでロビーや朝食時は、とてもうるさかったです。 ホテルは良かったです。
Stayed 1 night in Sep 2023
Response from Olivia on 21 Sept 2023
お客様､ご宿泊をしていただきどうも有難う御座います｡まだお会いできる日をお待ちしております｡シェイクスピアホテル

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money stay
Excellent breakfast
Stayed 1 night in May 2023
Response from Olivia on 7 May 2023
Dear guests, Thank you very much for your precious feedback. We appreciate it. We look forward to serving you soon. Best regards, Olivia

2/10 Terrible

Hirofumi

Disliked: Staff & service, property conditions & facilities, room comfort
ありえない
19時以降朝まで、ホテルの従業員が いなくなるとは有り得ない。 テレビのリモコンが壊れて操作できなかったが、 そんな事は全然、大丈夫な事。
Stayed 1 night in Jan 2023
Response from 染谷　オリビヤ on 23 Jan 2023
お客様、ご指摘いただいた事を真摯に受け止めて改善を努めてさせていただきます｡どうぞよろしくお願いいたします｡

10/10 Excellent

??

Liked: Staff & service, amenities, property conditions & facilities
食事付きプランだったがお店はホテル外のお店で雰囲気と料理どちらも良かった。
Stayed 1 night in Oct 2022
Response from Olivia Someya on 11 Oct 2022
お客様、ご予約していただいて心から感謝しております｡またお会いできるの日をお待ちしております｡シェイクスピアホテルスタッフ一同

8/10 Good

yusuke

Stayed 1 night in Aug 2022

10/10 Excellent

JUN

Travelled with family
Liked: Property conditions & facilities, room comfort
すごく親切。でも寒い。
フロントの方はすごく丁寧、親切です。 ただホテル自体が古いのか、証明が暗い。そして 暖房があまりきかない。この２点が残念でした。 それ以外は家族４人でゆっくりはできました。 ありがとうございました！
Stayed 2 nights in Mar 2022
Response from 染谷　オリビヤ on 22 Mar 2022
お客様、 ご宿泊をしていただいて心から感謝しております｡ ご指導を心に念じて改善をお勤めさせていただきます｡またお客様とお会いできるの日をお待ちしております｡ シェイクスピアホテルスタッフ一同

8/10 Good

IWATA

Stayed 1 night in Mar 2022
Response from 染谷　オリビヤ on 23 Mar 2022
お客様、 ご宿泊をしていただいて心から感謝しております｡ 改善を心に念じてさせていただきます｡またお会いにできるんの日をお待ちしております｡ シェイクスピアホテルスタッフ一同

8/10 Good

t

Liked: Cleanliness, staff & service, amenities
スタッフの方がとても親切でした。 トイレの便座が暖かければ一層良かったと思います。
Stayed 3 nights in Mar 2022
Response from Olivia Someya on 22 Mar 2022
お客様、 ご宿泊をしていただいて心から感謝しております｡ ご指導を心に念じで改善を務めさせていただきます｡またお会いできるの日をお待ちしております｡ シェイクスピアホテルスタッフ一同

10/10 Excellent

Nobuhiro

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
近くに飲食店もあり、ゲレンデも近かった。 応対も明るく、サービスも良かった。
Stayed 1 night in Mar 2022
Response from Olivia on 21 Mar 2022
お客様、 ご宿泊をいただいて心から感謝しております｡ また逢えるの日をお待ちしております｡ シェイクスピアホテルスタッフ一同

4/10 Poor

yumi

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
立地は申し分ないです。外食、テイクアウトなど沢山あります。部屋は清掃が不十分で前泊者の物やゴミが落ちていました。壁が薄く隣りの部屋がうるさいと眠れませんがフロントは19時までなので対応してもらえず我慢しました。客層はほぼ中東やアジア系の方がほとんどで日本人はあまり見かけませんでした。フロントもアジア系の外国の方です。 暖房があまり効かず寒かったです。
Stayed 4 nights in Dec 2021
Response from シェイクスピアホテル on 4 Jan 2022
yumi様 この度は当ホテルにご宿泊いただき誠にありがとうございました。また口コミのご投稿ありがとうございます。 行き届かぬ点があり、ご迷惑をおかけし大変申し訳ございませんでした。 今回ご指摘いただきました点を改善してよりよいサービスができるよう努めてまいります。 従業員一同、またのお越しをお待ちしております。 シェイクスピアホテル

10/10 Excellent

ERIKO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Olivia Someya on 4 Mar 2020
Dear guests, We feel grateful to have such a precious opportunity to serve you. We wish you and your family the very best and we look forward to seeing you again soon! Best regards, Olivia Someya

8/10 Good

NH

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
夜スタッフがチェックインする時いない。荷物など運んだりしてくれたらもっと良い
Stayed 3 nights in Feb 2020