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Reviews of Kanbayashi Hotel Senjukaku

3 out of 5
Kanbayashi Hotel Senjukaku
1410 Hirao, Shimotakai-gun, Yamanouchi, Nagano

Reviews

9.8

Exceptional

Rating 10 - Excellent. 84 out of 103 reviews" "
Rating 8 - Good. 19 out of 103 reviews" "
Rating 6 - Okay. 0 out of 103 reviews" "
Rating 4 - Poor. 0 out of 103 reviews" "
Rating 2 - Terrible. 0 out of 103 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kenzo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and accommodating to English speaking travelers. The private onsen was great too.
Stayed 1 night in Apr 2024

10/10 Excellent

Shlomi Shlomo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you very much for the hospitality. Everything was very nice. If I have to rank from 1 - 10; I would give almost in every parameter 10 Food, will give 9 Still a very high ranking, so would be more then happy to come back. Shopping of souvenirs, a bit limited, but it is o.k Thank you again for the excellent hospitality.
Stayed 1 night in Mar 2024

8/10 Good

Verity

Liked: Cleanliness, staff & service, property conditions & facilities
Having the ability to hire crampons and walking sticks was very useful for walking to the snow monkeys
Stayed 2 nights in Mar 2024

10/10 Excellent

Tousif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place and staff ! Highly recommend this place.
Stayed 1 night in Feb 2024

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing ryokan next to the monkey park. Loved the Japanese room, the lobby and the onsen, esp the outdoor onsen.
Stayed 1 night in Jan 2024

10/10 Excellent

Matthew Tam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Nhi

Stayed 2 nights in Jan 2024

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proximity to the Snow Monkey park was great. I didn’t like that they did not inquire about sizes needed for yukayas as other ryokans had done. Japanese cuisine was very nice.
Stayed 2 nights in Dec 2023

10/10 Excellent

Marco

Stayed 1 night in Nov 2023

10/10 Excellent

Sifan

Stayed 2 nights in Nov 2023

10/10 Excellent

ALICE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Good location to monkey park, excellent services, friendly staff, great meals (dinner and Japanese breakfast) and hotel room
Stayed 2 nights in Nov 2023

8/10 Good

Natalia, London

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel close to the Snow Monkey Park. Outdoor and indoor ryokan and a mix of Japanese and traditional rooms. Staff speak reasonable English and are friendly and helpful. Downsides: rooms are very hot in the winter due to central heating. The hotel feels a bit dated and could you a refresh in some places.
Stayed 2 nights in Nov 2023

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay and would highly recommend if you are looking for an immersive and authentic experience in Japan with close access to the Snow Monkey Park. The staff are incredibly friendly and hospitable. There is a vendor who brings in fresh fruit. Definitely purchase the high grade grapes as they are huge and very sweet and delicious. The private onsens were amazing. The hotel thought of all the details to make the experience a memorable one!
Stayed 2 nights in Oct 2023

10/10 Excellent

Rasesh

Travelled with partner
Liked: Amenities
Great location and amazing staff. Don’t miss the private onset experience.
Stayed 1 night in Aug 2023
Response from Kanbayashi Hotel Senjukaku on 15 Oct 2023
Thank you for your appreciation and stay,Please visit again.

10/10 Excellent

Jonathan L

Stayed 2 nights in Jul 2023

10/10 Excellent

Simone

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property and facilities are beautiful, the staff were so friendly and helpful, and the food was delicious. We had a wonderful experience, thank you so much!
Stayed 1 night in Jun 2023

10/10 Excellent

Martin

Stayed 1 night in Jun 2023
Response from Senjukaku on 28 Jun 2023
Thank you for your message.We are very happy.Please come again.Thank you.

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love love LOVED our stay. I have been telling everyone about. The service was wonderful. The staff were amazing. Of all the accommodation we stayed in during our trip, this place had the most authentic and special vibe to it. From greeting us at arrival, to the moment of check out, I was impressed with every aspect of the stay: the traditional room, the beautiful garden and waterfall, the onsens, the meals and especially, the lovely service. Do yourself a favour, and stay here.
Stayed 1 night in May 2023
Response from Senjukaku on 28 Jun 2023
Thank you for your message.We are very happy.Please come again.Thank you.

10/10 Excellent

Stella

Travelled with group
Liked: Staff & service, property conditions & facilities
Fantastic food, excellent service
Stayed 1 night in May 2023
Response from Senjukaku on 28 Jun 2023
Thank you for your message.We are very happy.Please come again.Thank you.

10/10 Excellent

Jungyup

Stayed 1 night in May 2023
Response from Senjukaku on 28 Jun 2023
Thank you for your message.We are very happy.Please come again.Thank you.

10/10 Excellent

Tonianne

Stayed 1 night in May 2023
Response from Senjukaku on 28 Jun 2023
Thank you for your message.We are very happy.Please come again.Thank you.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
- Very close to snow monkey park - Spacious and clean rooms - Great authentic breakfast - Convenient shuttle service to train station
Stayed 1 night in Mar 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Good size room in older property. Very clean and excellent service. Great amenities.
Stayed 1 night in Mar 2023

10/10 Excellent

Mark

Stayed 2 nights in Dec 2022

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fabulous. We had a great time the hotel staff and the management was very helpful. We would definitely go back again.
Stayed 1 night in Jan 2022

10/10 Excellent

Kirill

Stayed 2 nights in Jan 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Taja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay, and wish we had spent more nights there. Very peaceful and relaxing. Food was excellent. We enjoyed their multi-course dinner and traditional Japanese breakfast. Staff was very friendly and helpful. Walking distance to Jigokudani Yaen Kōen/Snow Monkey Park.
Stayed 1 night in Nov 2019

10/10 Excellent

MASAHIRO

Stayed 1 night in Oct 2021
Response from 上林ホテル仙壽閣 on 13 Oct 2021
この度は当館をご利用いただきありがとうございます。高評価を頂きまして誠にありがとうございます。今後も皆様に喜んで頂けるサービスを目指して従業員一同精進して参ります。またのご来館をお待ち申し上げております。

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1泊朝食付きの予約だったが、宿泊数日前に夕食についての確認等の連絡があり、ホスピタリティの高さを感じた。 滞在中も快適に過ごせた。
Stayed 1 night in Jul 2021

8/10 Good

Sayaka

Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
全てにおいて完璧でした。スタッフの皆様は品格があり、とても気持ちよくおもてなししてくださいました。どうもありがとうございました。
Stayed 1 night in Feb 2021
Response from 上林ホテル仙壽閣 on 28 Mar 2021
大変ありがたいご意見ご感想、まことに恐れ入ります。 職員皆に伝えます。

10/10 Excellent

Dirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021

10/10 Excellent

Mika

Stayed 1 night in Jan 2021

10/10 Excellent

Mika

Stayed 3 nights in Dec 2020

10/10 Excellent

Mayara, Okinawa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First impressions are typically lasting ones. My first impression was awesome! They called us in advance to confirm our stay and the time of our arrival and to let us know that there are not many restaurants (at least not for dinner) nearby. We arrived late for check in but the staff were quick to kindly meet us out front before we even had the car doors open. From the moment we stepped foot into the hotel it was obvious there was a lot of time and effort into making our stay enjoyable. There is a view from virtually every window in the hotel. Waterfalls, tree’s, ponds with coy fish, etc... The rooms are spacious, comfortable, and packed with all the necessary amenities. The private onsen was beautiful only to realize we hadn’t even seen the best part, we sat in the hot indoor onsen oblivious to the outdoor one. And the best part, tattoos are allowed! On the public onsen and pool, but for ¥1.500 we choose to use the private onsen. Once we made our way to the outdoor onsen we were nice and cozy and able to enjoy the view of the trees and the snow in privacy. Slept like a rock and woke up to an amazing breakfast with a wide variety of homemade and local goodness. Once dressed and ready for the day it was a 20 minute walk to see the monkeys and the hotel provided a discount to the park. Couldn’t have asked for a better stay. Awesome hotel, I hope I get the opportunity to stay again. 10/10.
Stayed 1 night in Dec 2020

10/10 Excellent

Tra My

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No better place to stay
We couldn't have asked for a better stay! The location of the hotel is walking distance to the snow monkey park and the staff couldn't be more helpful. We really enjoyed the facilities, the included meals and the private onsen. Would full heartedly recommend and stay here again.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property near Snow Monkey park
Stayed for one night to visit the Snow Monkeys and Obuse. Every area is meticulously maintained with exceptional attention to detail. The private onsen was beautiful and being able to be outdoors with snow on the ground was a special experience. Breakfast was served with great courtesy and brief introductions to the items served which enhanced the experience. The lounge, with self service coffee and tea station, as well as the selection of books and western classical music CDs was like a throw back to a more elegant and relaxed era.
Stayed 1 night in Feb 2020

8/10 Good

ANNE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally very good
We were disappointed to be told if we did not have the special Asian dinner there was no other choice??? All other restaurants in the area were closed on Monday. day. When we booked we declined the expensive meal for something simpler. We were also told we needed t let the hotel know 3 days in advance?? But had no choice on arrival. Disappointing
Stayed 2 nights in Feb 2020

8/10 Good

M

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Property was in very good shape and the hotel staff was very kind and helpful. Most do not speak English so there can be some language issues but that is to be expected. Other than eating at the hotel which was good but expensive there is not a great deal of choices to eat in the immediate area so that into account. If you want to see the monkeys this is the place to stay for sure . But be warned you will need good walking boots because the path can be icy. I saw people walking with sneakers and in my view they were an accidents waiting to happen.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend when going to snow monkey park
Overall excellent stay with great service. The tea & coffee room is much appreciated. Location being nearest hotel to the snow monkey park is also a big plus.
Stayed 2 nights in Dec 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Snow Monkey Paradise!
We had a brilliant 24 hours at this hotel. We could have stayed a week! Attentive staff, train pick up, meals included and great access to the Snow Monkeys. Hotel room was spectacular with a great snowy valley view. Terrific swimming pool and Onsen. Japanese food - superb! Could not fault this place!
Stayed 1 night in Dec 2019

8/10 Good

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good but food disappointing
Great location and overall good but we found the food a bit disappointing. One of the main reasons for choosing this hotel was for the restaurant reviews and we didn’t find the quality of food or service as good as other places where we’d stayed during our trip. We felt rushed - one dinner we had four courses at the same time. There was no bar in the hotel. We wanted a beer early evening and were told we had to buy it from the vending machine..... He Onsen was nice but we had to pay extra for the private Onsen which again in other places it was by reservation but no extra charge. Good size bedroom. Swimming pool was a bonus. Dated but great water temperature.
Stayed 2 nights in Dec 2019

8/10 Good

LS, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proximity to the snow monkey park is the main attraction to this hotel.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good location for the snow monkeys
Great location for visiting snow monkeys. Very traditional hotel. Great Japanese experience and lovely private onsen.
Stayed 1 night in Dec 2019

10/10 Excellent

Kool

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located very close to the starting point of the walking path to the Snow Monkey Park which was convenient to us. Food and service were excellent. Room was big and we had a good view from the balcony. Bathroom needed an update but they had everything we needed.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good food and services
Good services and clean. Their food is delicious and the service team is helpful and nice. It is also good to have a morning walk in the mountain with fresh air.
Stayed 1 night in Oct 2019