The hotel staff were very kind and helpful; however the hotel itself was not quite what we were hoping for. The location is great: right next to the Nagano train station but the cleanliness and maintenance of the building was not kept up. In our rooms, the floors were not vacuumed, the sheets and walls had stains on them, and the shower was not properly cleaned before we came in. The laundry facilities were not functioning either when we arrived (there were only two machines for the whole building and one was always out of service, with the second one being out for two days). We did not try the food because we were not impressed with the rest of the hotel. The lobby was not clean, mud and dirt consistently on the floor the three nights we were there, and the elevators were genuinely not cleaned-it looked like they had not clean them in a long time. Overall, we survived and the staff were extremely nice and accommodating, but it was not a great introduction to Nagano.