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Reviews of Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort

4 out of 5
Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort
1453-2 Kanbara, Agatuma-gun, Tsumagoi, Gunma-ken

Reviews

8.0

Very good

Rating 10 - Excellent. 137 out of 430 reviews" "
Rating 8 - Good. 193 out of 430 reviews" "
Rating 6 - Okay. 72 out of 430 reviews" "
Rating 4 - Poor. 19 out of 430 reviews" "
Rating 2 - Terrible. 9 out of 430 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Yukika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Sayuri

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable price Enjoyed hotspring, Sauna, Kids room, and swimming pool with my 2 year old kid. Room is very big and comfotable. C/in took about 30mins, recommend arrive at the property before 3PM or after 4PM.

8/10 Good

CHI HO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is in the mountain area. It took about 20-30 min driving on mountain roads to get there. The resort is big and has everything you need. I got a family room and it was huge! The room has a big bathtub and living room area. There is also a small kitchen sink and countertop which is convenient. There is a hot spring which is free to all guests. The water park for kids has a fee but I think that’s acceptable. Overall I’m satisfied with this resort and would recommend it to families with small children. The only downside is that it’s an older property so the furnitures look old (but they are clean). The lighting of the room is also quiet dim. The staff are friendly and helpful. I asked for extra pillows at midnight (the ones in the room were too soft) and they delivered them to us without problem.
Stayed 3 nights in Aug 2023

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

6/10 Okay

Saradhi

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Aug 2019

4/10 Poor

Soloveva

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

華斌

GWの軽井沢
家族で温水プールを楽しめました。水着用脱水機はお風呂場に設置していただければもっと利便性の向上につながると思います。
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Old and shabby room
The hotel is ok. But the condition of our room (two bedroom) was awful. The furniture is old and broken, the walls are shabby. The swimming pool is not free even for hotel guests! We had to pay for visiting it.
Stayed 1 night in Feb 2019

4/10 Poor

Shea

Disliked: Staff & service, property conditions & facilities, room comfort
Poor Service & Small Rooms
1. The hotel staff was unfriendly during check in. Clearly impatient about using English. Unwilling to respond about our request about a room near the escalator and about its restaurants types. 2. The staff provided us with incorrect printed information about its facilities opening times. We planned to use its chargeable indoor swimming pool on the morning of the checkout day. (printed information says open at 09:00-21:30). The pool is actually closed on all mornings during the winter 3. The originally booking room type has a living area. Our room didn't. RM536, likely is the smallest room in the hotel (according to floor plan) In total we spend ¥174000 for 3 nights. In exchange of disappointment and infuriation
Stayed 3 nights in Dec 2018

8/10 Good

dutchie

Liked: Cleanliness, staff & service, amenities
The staff do a great job to make your stay a good , torn,worn, severely stained. Don't know what the issue was with the heat. Not too warm. The room we had was a large room. Also was showing signs of age and or neglect. The room was very cold at night, but a portable heater was dropped off to our room, to sort of remedy the problem. Wifi signal was very poor. The food at the buffet was really nice and again the staff do a great job. The staff at this facility in my opinion is what keeps this establishment going. As for the building maintenance and upkeep. They better pick that up a bit. If not, the minor repairs will become huge problems and for the larger problems I saw, they better get fixed immediately. Or you'll might as well get ready to close it down. I don't like having to say things like this, but if an establishment like this, doesn't show care towards it's facility, then what's the point of even being open in the first place.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
満足です
露天風呂が気持ち良かったです。夕食朝食ともに美味しく満足です。
Stayed 1 night in Sep 2018

10/10 Excellent

Saumil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful weekend getaway
Beautiful rooms, very clean and nice. Perfect to get away for a weekend. Nothing to do in the area, but its perfect for relaxation

6/10 Okay

Khandelwal

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
It is great, very nice, huge room and friendly staff. A great price this season. I got upgrade to a better view room. The Osen is excellent and quiet. I will recommend this hotel if you drive.

10/10 Excellent

Anabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly good hotel
It was a perfect stay in this hotel. We will surely come back in our next trip.

8/10 Good

Adrian

Liked: Cleanliness, property conditions & facilities, room comfort
Would recommended to friends, just the location is a little bit far.

10/10 Excellent

Will, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for a short stay
Had a great view of Mt Asama from our window on the 6th floor. Not all rooms will have this view. Not much to do in the area but a perfect place to stay one night while passing through.

6/10 Okay

Francis, Hong Kong

Liked: Cleanliness, staff & service, room comfort
Nice hotel close to the Mountain with Snows.
Too far away from the Train Station and not many choices of the food in the hotel. Shuttle schedule is not frequent and convenient. Hot Spring is nice.

8/10 Good

GLENN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and quiet place
Scenery was great but it was a little remoted

8/10 Good

HON KIT

Liked: Cleanliness, staff & service, room comfort
Half an hr uphill drive from city centre/outlet, price is good

10/10 Excellent

ロバート, japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the mountains. Great view
Friendly multi-language staff. nice hotel with great food. A little remote but nice and quiet. Nice clean rooms with comfortable beds. Pool and onsen were wonderful.

8/10 Good

Wai Kit Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hot spring

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Need to have a car but surroundings is nice
Check in was fast. They did not request any passport copies and credit cards info. They just threw us the key and told us where the room was and of course we had to bring everything into the room ourselves. I was unlucky to have a very rude staff checking in for me. Not only did she show very nasty facial expressions, whatever questions we asked her, she ignored and gave us an expression that we were very troublesome. Room was surprisingly big with a good view. There's a convenient shop in the lobby and there's very nice onsen provided to hotel guests. Besides breakfast, we did not try the food in the hotel but breakfast was very Japanese style. It's ok for us but maybe not enough choices for some guests. The first night we were given a haunted room and very bad things happened and we did not sleep so we requested a change of room for our second night and it was ok. Staff were very lack of knowledge. They could now answer our questions regarding some spots that we wanted to visit and we had to search online ourselves and when we asked them to help us with our rental car's Japanese GPS settings, they could not set the GPS themselves. Besides the impoliteness from the staff, the hotel was ok to stay. Just do not expect good service.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

YIU LAM, HONG KONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Karuizawa Hotel
Really enjoy the Hot Spring.

10/10 Excellent

young , NJ, princeton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive service sprit of all staffs
It was 25 km distance from karuizawa station, Not easy to access by public transportation but hotel provide shuttle service. The staff's are very kindness and polite to their guest, traditional japan food were very impressive, reasonable price with good quality.

8/10 Good

George Cheung, Hong Kon

Liked: Cleanliness, property conditions & facilities, room comfort
Great Room
Room size is big and the setting is comfortable.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long weekend in Karuizawa
3 days 2 nights Nice onsen, wide rooms, affordable.

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Beautiful location, massive rooms.
It was a lot quieter and more beautiful than I expected. Rooms are very spacious and views are amazing. A little far from any train station. Perfect if you are driving. Service 5☆, amenities 5☆. The onsen hot spring is a must!!!

10/10 Excellent

GG, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious hotel
the hotel is very comfortable and spacious. the onsen and pool are a great addition.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Nice scenery. Friendly staff.
Overall a good stay except too far fr train station. Shuttle last ride 4:40om back to hotel bit too early. Not much can do at night then.

4/10 Poor

Amelia

Liked: Cleanliness
No free wifi
Sad to find no free WiFi at lobby. Room is quite small but toilet is reasonable big enough. TV is at the side of the bed ~ uncomfortable viewing. No much happening shopping places around the hotel but JR station is very near.

10/10 Excellent

MASAKI

Travelled with family and small children
Liked: Cleanliness, staff & service
大浴場がたまたま工事中で利用できなかった。その情報が分かりにくかったので残念。
Stayed 1 night in Feb 2024

10/10 Excellent

ゆきひろ

Stayed 1 night in Jan 2024
Response from ホテル軽井沢1130 on 6 Mar 2024
この度はご宿泊いただきましてありがとうございます。高評価を頂きまして非常にうれしく思います。　これからもこの評価をいただけるようスタッフ一同、取り組んでまいります。　またのお越しをお待ちいたしております。

6/10 Okay

WENQUAN

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from ホテル軽井沢1130 on 6 Mar 2024
この度はご宿泊いただきましてありがとうございます。またのご来館を心よりお待ちいたしております。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
ホテルの展望台からの眺めは最高でした
せっかくこのホテルに泊まる方は、 明るいうちに、展望台から山の景色を見て下さい。眺めは最高でした。 大浴場のお風呂の温度がぬるく感じました。 夕食、朝食ともにとてもおいしくいただきましたが、会場のダンロという場所は、ちょっと寒かったです。つい食べ過ぎてしまいます。 冬でもプールが利用できるからでしょうか、 お子様連れの多いファミリーホテルの印象です。もう少し前は大人の利用者が多かったと思いますが、それでも楽しい時間を過ごすことが出来ました。
Stayed 1 night in Jan 2024

8/10 Good

ケイスケ

Stayed 1 night in Dec 2023

2/10 Terrible

Kuffel

Stayed 1 night in Dec 2023

10/10 Excellent

トモヤ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
大浴場の露天風呂の温度が低いのがちょっと残念でした。他は大満足です。
Stayed 1 night in Jan 2024

10/10 Excellent

ちはる

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
夏に何度も利用していますが、冬は初めて。 近くのファミリースキー場を見つけて1130の宿泊を決めました！
Stayed 2 nights in Dec 2023

8/10 Good

アヤモ

Liked: Cleanliness
Stayed 2 nights in Dec 2023

10/10 Excellent

SHENG-CHIEH

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

TAKESHI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

takeshi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
施設はきれいで、フロントの方も案内もわかりやすかったです。 食事もおいしく、楽しい時間を過ごすことができました。
Stayed 1 night in Dec 2023

10/10 Excellent

Daisuke

Liked: Cleanliness, staff & service, property conditions & facilities
Response from ホテル軽井沢1130 on 2 Mar 2024
この度はご宿泊頂き誠にありがとうございます。またのご利用を心よりお待ちいたしております。

6/10 Okay

tomomi

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

tomomi

Disliked: Staff & service, property conditions & facilities
レストランが2か所有り、ツアーの方々が多く、10人での利用でしたが、食事の予定時間になっても席に空きがなかなかできませんでした。 レストランの変更をして下さいましたが、食事の利用時間が遅くなりラストオーダーすれすれになりました。 対応には感謝ですが、個人枠をもう少し増やして欲しいと思いました。
Stayed 1 night in Nov 2023