Hot springs

Reviews of Hakuba Highland Hotel

3 out of 5
Hakuba Highland Hotel
21582 Hokujo Hakuba Kitaazumi-gun, Hakuba, Nagano-ken

Reviews

8.8

Excellent

Rating 10 - Excellent. 59 out of 116 reviews" "
Rating 8 - Good. 44 out of 116 reviews" "
Rating 6 - Okay. 8 out of 116 reviews" "
Rating 4 - Poor. 3 out of 116 reviews" "
Rating 2 - Terrible. 2 out of 116 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

6/10 Okay

Ashley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a dated hotel, a bit further away from the main town and other areas of interest, which can be good to escape some of the chaos. The staff are very friendly and the common areas/amenities are wonderful, as well as having a shuttle to Hakuba 47 stop at the hotel. If you are looking for more nightlife, stay closer to Echoland. But if you want to relax and stay in the hotel, this is a great spot for a night or two.
Stayed 1 night in Jan 2024

6/10 Okay

Kay

Liked: Staff & service
Great views but missing something...
The Hakuba with its free breakfast and onsen appealed to us, but it’s a little too far out of the action. Although they offer a shuttle bus into areas that’s not at all times, and taxis in Japan are expensive. The variety at breakfast wasn’t really to our liking, but did the job before skiing. The views are amazing and it would be great if there was a little bar/cafe that you could get Hot/cold drinks in the day/evening...but all there is is the shop which sells souvenirs and some cans of beer and bottle of sake. The use of the private onsen has to be paid for but it is lovely, we used it twice. The rooms were only cleaned once every two days, but to compensate we were given some vouchers for the shop...to get a souvenir and can of Ashai.
Stayed 4 nights in Feb 2020

10/10 Excellent

Banthoengsuk

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Brilliant service and an outstanding onsen with incredible views!! The hotel buffet dinner was also great, Japanese food only, so a good local experience. All in all the hotel is more local than touristy. It is slightly out of the way (from the main ski resort area hubs), however, the shuttle services are good. It kind of added to the local feel of it not being at the resorts. Great for families too.
Stayed 5 nights in Jan 2020

10/10 Excellent

Joey

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019

8/10 Good

Yi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Staff is great and helpful. Room super clean and Onsen is great.
Stayed 5 nights in Dec 2019

8/10 Good

Mei yee

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Rishu, Hong Kong

Travelled with family
Liked: Staff & service, amenities
The hotel situated near The Alpes area where you can access to many local attractions, such as Kurobe Dam and Hokujo. Self driving is needed to access this hotel. Onsen is newly renovated and spacious. Mountain view from the Onsen is excellent. We got a mountain view room and the view was great. Breakfast was excellent. Room is a bit old and smaller than a lot of similar graded Onsen Hotel.
Stayed 2 nights in Sep 2019

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice resort.
Amazing!!!
Stayed 7 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome view and onsans. Away from the crowds, but close enough to access everything easily
Stayed 4 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2018

8/10 Good

Kingers, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff always had a smile on their faces. Food was great also.
Stayed 5 nights in Dec 2018

8/10 Good

Nada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Very good value for money. It's an older hotel but well maintained and also the staff was super friendly and helpful. The onsen was amazing! And really great dinners with Japanese food for cheap. Just the location was a bit remote and unless you have a car you're dependant on the shuttle service which is reliable but not that frequent.
Stayed 5 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

ChengPeng

Liked: Cleanliness, staff & service, property conditions & facilities
Worth a visit
Love the onsen. Great location and meals provided was classy and had a fantastic view of the mountains and township. It rest at a slope. Pick up provided from the hotel from the JR station. The origami table was a good break and tested the handiwork. Fresh apples sold at the counter..delicious!
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Kinman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Absolutely 5 stars hotel with hostel price
Stayed 1 night in Jun 2018

8/10 Good

Chi Wing

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Alan, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value all rounder
Great stay. Staff very helpful. Slightly out of town, but rewarded by great views back towards Hakuba (including from outdoor onsen), and regular shuttle buses to all resorts. Excellent value buffet breakfast. Is an older property but means toons are a Good size room.

10/10 Excellent

Alan, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good all rounder
Great stay. Staff very helpful. Slightly out of town, but rewarded by great views back towards Hakuba (including from outdoor onsen), and regular shuttle buses to all resorts. Excellent value buffet breakfast. Is an older property but means toons are a Good size room.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a beautiful stay. I felt pampered in everyday. The hotel buffet is very good and allows you to try many different types of japanese foods. Must Try!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good. Hotel easy to find and many restaurants around

8/10 Good

Bjorn, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above its pay grade
Solid hotel. A little faded and dated, but clean and well run. Close enough to walk to the train station and some businesses, but definitely not in tourist ground zero. Limited schedule busses will get you to the slopes and the breakfast was great. I'd stay there again and wouldn recommend.

10/10 Excellent

Patrick, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic, simply brilliant
The Hakuba Highland Hotel is fantastic! The staff there were simply amazing and went out of our way to accomodate all our needs. This included shuttling up into and back from town to get some things, and when we checked out they managed all our affairs and dropped us at the bus stop. The hotel itself features good sized rooms with everything you expect from a normal Japanese hotel. The Onsen is amazing with views over the mountains. The breakfast can be a little stange at first but there is enough variety of Japanese and Western foods to accomodate everyone. We did not intend on frequeting the hotel for dinner but after going on the first night for convenience we returned every night. It is a buffet style setup and the variety and freshness of the food was fantastic. It was just 1500yen for effectively all you can eat and soft drinks were included. There was a wide variety of soups, sushi, sashimi, freshly made tempura, steak plates, salads and about a dozen more japanese and western dishes including pasta, pizza, chicken and fish dishes. Also they have a soft serve machine! The also offer discount lift tickets, free shuttle to the slopes and discount ski hire. I cannot say enough good things about the Hakuba Highland Hotel

8/10 Good

LOK SUN, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in the Highland Area
Great hotel to stay before travelling uphill to the Japanese Alps. The hotel staff are both friendly, helpful and polite. Good room service is also promptly provided upon request.

8/10 Good

LOK SUN, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in the Highland Area
Friendly and helpful reception staff with comfortable rooms and beddings. Only a short trip from the JR rail station by taxi.

8/10 Good

LOK SUN, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel to be stayed again and again
Great Hotel surrounded by picture like snowy mountains and lovely trees. The hotel staff is extremely helpful and speaks good English in additional to native Japanese. Buffet breakfast is good as well.

8/10 Good

jen, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Hakuba
If you can't get right at the slopes this is second best. A short free shuttle to the gondola. Wonderful staff and service. Beautiful views. Had a wonderful stay.

8/10 Good

Jerrica, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location. Love the onsen.
We stayed for 4 nights and took the hotel's complimentary shuttle to the ski slopes. The staff were fantastic and so was the onsen. The outdoor onsen's view was breathtaking and they provided great quality toiletries in the onsen. The room was small but comfortable. I slept really well although we wished we have double beds instead of single beds. The bathroom was tiny but with such a fantastic onsen downstairs, I hardly ever used the bathroom. The hotel provides breakfast and dinner for a fee and it was great value. Large variety of Japanese foods in the buffet and they change the items everyday so you're not eating the same things every day. I wish there was more English labels on the foods though. The hotel is not walking distance (not in the snow anyway) to any restaurants so it was handy to have the restaurant in the hotel. And of course, the views were breathtaking. :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Amazing Customer Service and Friendly Staff
The Staff were outstanding. They did everything they could to help us and the language barrier was not a problem. The rooms very tidy and the view amazing. Would definitely stay here again. Well done to all staff.

8/10 Good

Will, Alberta, Canada

Liked: Staff & service, property conditions & facilities
Great views and a great price
I enjoyed my stay and have no complaints. The room and onsen had amazing views. The staff were friendly and helpful. The breakfast was Japanese style which was delicious. There was also fruit and yogurt. There is a shuttle bus that takes you too and from the ski hill or transit station. Not many foreigners but I did meet a few and skied with them the next day. I will be back to this one.

10/10 Excellent

よしあき

Liked: Cleanliness, staff & service, property conditions & facilities
最高でした 特に食事とお風呂が最高です
Stayed 1 night in Feb 2024

6/10 Okay

onozato

Stayed 1 night in Jul 2023

10/10 Excellent

masaru

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

4/10 Poor

Yoshiyuki

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

yoich

Travelled with family
Liked: Staff & service
Stayed 1 night in Mar 2020

10/10 Excellent

toshiko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
ボロくて高い
とにかくボロい。その割に宿代は高額で2度と泊まらない。
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, good onsen and breakfast. Will come again next year.
Stayed 4 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
お風呂からの景色最高!
掃除が部屋全体にしていなかったような。 お風呂からの景色は最高〜あいにく天候が悪かったので山々ははっきり見えませんでしたが天気が良ければ星も綺麗に見えることでしょう。 こちらはお勧めです。
Stayed 1 night in Sep 2019

8/10 Good

MINORU

Disliked: Cleanliness
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
露天風呂が綺麗で良かったです。景色も綺麗でした。食事も良かったです。
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
満足出来ました
客室は多少古くて、ベッドは小さい。 山側の部屋からの景色は全くダメ。 周りには何もありません。 宿泊客専用の露天風呂は最高! 食事は品数もあり満足出来ました。 全体的には満足してます。
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2回目の利用でした。スタッフさんの白馬が好きという気持ちが伝わってきたり、アットホームな所が好きです。ご飯は兎に角美味しい!バイキング、食べ過ぎ注意です(笑)
Stayed 2 nights in Aug 2019

10/10 Excellent

INTEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
夏休み
温泉が良い。料理が美味しい。
Stayed 1 night in Aug 2019