The Hakuba Highland Hotel is fantastic!
The staff there were simply amazing and went out of our way to accomodate all our needs. This included shuttling up into and back from town to get some things, and when we checked out they managed all our affairs and dropped us at the bus stop.
The hotel itself features good sized rooms with everything you expect from a normal Japanese hotel.
The Onsen is amazing with views over the mountains.
The breakfast can be a little stange at first but there is enough variety of Japanese and Western foods to accomodate everyone.
We did not intend on frequeting the hotel for dinner but after going on the first night for convenience we returned every night. It is a buffet style setup and the variety and freshness of the food was fantastic. It was just 1500yen for effectively all you can eat and soft drinks were included. There was a wide variety of soups, sushi, sashimi, freshly made tempura, steak plates, salads and about a dozen more japanese and western dishes including pasta, pizza, chicken and fish dishes. Also they have a soft serve machine!
The also offer discount lift tickets, free shuttle to the slopes and discount ski hire.
I cannot say enough good things about the Hakuba Highland Hotel