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Reviews of Ryuguden

3.5 out of 5
Ryuguden
139 Motohakone, Hakone, Kanagawa-ken

Reviews

9.0

Wonderful

Rating 10 - Excellent. 134 out of 223 reviews" "
Rating 8 - Good. 61 out of 223 reviews" "
Rating 6 - Okay. 21 out of 223 reviews" "
Rating 4 - Poor. 5 out of 223 reviews" "
Rating 2 - Terrible. 2 out of 223 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Petru

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Laith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place, really good view of the Mount Fuji, the staff were exceptional and the food was great, I recommend to dine there, at least for dinner
Stayed 2 nights in Apr 2024

10/10 Excellent

Nurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Alan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is good. People very friendly.
Stayed 1 night in Jan 2024

10/10 Excellent

Stephen

Stayed 2 nights in Dec 2023

10/10 Excellent

Luis David

Stayed 1 night in Dec 2023

10/10 Excellent

Kelly

Stayed 2 nights in Oct 2023

10/10 Excellent

Li

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Good location for the sight view. Food is super good. Highly recommended.
Stayed 1 night in Aug 2023
Response from 龍宮殿　フロント on 5 Sept 2023
to customersThank you for staying at our Ryokan Ryuguden.I am very happy with the words of praise we received from our customers.It will be an encouragement to all the staff.Our staff will continue to work together, keeping the words of our customers in mind.We will do our best to provide better service.Thank you for your nice comment this time.

6/10 Okay

Sui Che

Travelled with family
Disliked: Cleanliness
Great location with lake views. We upgraded to a Japanese room with private onsen. Room was spacious (four of us). Facilities were also great but biggest let down was ventilation & mould on walls Not great for asthma sufferer. I raised this with the hotel who offered a small reduction on cost of upgrade but this doesn’t really compensate for the bad experience.. The hotel however said they would clean the mould properly next time.
Stayed 1 night in Jul 2023
Response from 龍宮殿　フロント on 5 Sept 2023
to customersThank you for staying at our inn, Ryuguden.We are happy to receive comments from our customers.We will also promptly review and address the issues you have pointed out.Thank you for taking time out of your busy schedule to leave us a comment.

6/10 Okay

Cynthia, SF

This booking was canceled with Expedia. We did not stay there.
Stayed 2 nights in May 2023

10/10 Excellent

Matthew

Stayed 2 nights in Apr 2023

10/10 Excellent

cher chiang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property made last min change for meals requirement’s. Really appreciate the good gesture
Stayed 1 night in Apr 2023

8/10 Good

leehong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

emily oi ming

Stayed 2 nights in Mar 2023

10/10 Excellent

Huan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a brief 2 night stay at Ryuguden. Given a message the day before, they provided us free shuttle bus rides to-and-from Odawara Station to the fairly remote spot it's located next to the lake. Once we arrived, we were warmly greeted by the reception and our receptionist at the time spoke good-enough English for us to check-in without problem. Then we were given the keys and shown to our room. The room itself is spacious, plenty of space to sleep, move around, and lounge all at once. Of course, the highlight is the view in front of the window, the view of the lake and Mt. Fuji. It's a great view. As for the (comfortable) futons, the staff laid them out during dinner and then put them away during breakfast. As for food, it's a chef's course for dinner. A manner of meats, vegetables, seafood, Schrodinger's tofu (the number of times a cube wasn't tofu...). It was delicious. For breakfast, a full spread. Also delicious. Each room gets assigned the same table in the dinner room for the length of their stay. And then the onsen. The indoor one in the annex building is serviceable. But the view from the indoor/outdoor one in the main building (provided free of charge to guests) is spectacular. There is no better way to relax then to soak and watch Mt. Fuji in the crisp outside air. We onsened twice a day. As for the location itself, many of Hakone's attractions are at most a 20-min walk. Very convenient. I recommend!

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
Hotel had the most beautiful scenic ground. Very well maintained. Beautiful outdoor onsen. Too bad on the days i was there it was cloudy so was not able to see Mt Fuji.
Stayed 1 night in Dec 2022
Response from 龍宮殿　フロント on 18 Dec 2022
to customersThank you for staying at our ryokan.The words of praise we received from our customers are encouraging.We will continue to work hard to provide better services, so if you have the opportunity, we would like you to visit us again.

8/10 Good

Beverly

Stayed 2 nights in Nov 2022
Response from 龍宮殿　フロント on 6 Dec 2022
お客さまへ当旅館にご宿泊して頂きましてありがとうございました。是非機会が有りましたら、当旅館にいらして下さい。スタッフ一同お待ちしております。

10/10 Excellent

Becky

Stayed 1 night in Oct 2022
Response from 龍宮殿　フロント on 6 Dec 2022
お客さまへ当旅館にお泊り頂きまして有難うございました。是非またのご利用お待ちしています。

10/10 Excellent

Alexander, Aiea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022
Response from 龍宮殿宿泊担当 on 18 Jun 2022
お客さまへ この度は当旅館にご宿泊頂きましてありがとうございました。 これからもより良いサービスを目指し、頑張っていきますので、どうぞよろしくお願い致します。

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous trip
We had such nice time staying at Ryuguden. Fabulous view of Mt. Fuji and Lake Ashi from the room and Rotenburo, special kaiseki dinner and breakfast. 👍 All the staff were attentive and friendly! We would definitely come back!
Stayed 1 night in Dec 2021
Response from 龍宮殿宿泊担当 on 8 Dec 2021
Thank you for your review of this inn. I am very pleased with the many compliments from our customers. Let's encourage the staff in the future. We look forward to seeing you again.

8/10 Good

Edwin

Liked: Cleanliness, staff & service, room comfort
Nice Hotel with Fuji-View
The Meals and service were excellent. You eat not in your room but in a restaurant. Tee you can prepare by yourself in the room. Nice view from the rooms! You see the lake with Mt. Fuji-San in the background. Rooms aren't the newest. The bath was not so pretty, but you don't need it because of the Onsen bath. There belongs an indoor Onsen to the Hotel. And beside with a short walk inside you can use the public Onsen free. There you have an inside and outside bath (Picture in the descriptions) Nearby you can start with the ships in two directions - to Moto-Hakone with the shrine and to the Hakone-Roapeway to see the Sulfur springs and eat the black eggs. To expensive or my opinion.
Stayed 1 night in Mar 2020
Response from Ryuguden on 30 Mar 2020
Dear Guest, Thank you for taking the time to share your feedback. It is feedback like this that we learn from and use to improve. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

4/10 Poor

Leong

Liked: Staff & service
Disliked: Room comfort
Food very bad
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Room was large and comfortable for 4
The room was large and comfortable for 4. I did feel the Ryuguden needed some upgrading. The entire hotel staff was courteous.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Very nice traditional experience
Stayed 1 night in Sep 2019

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed here for one night while we were visiting Hakone. I had picked it because of the ability to see Mt. Fuji out of the room window, unfortunately it was cloudy and rainy the whole weekend so that didn’t happen :,(. The staff was amazing - beyond helpful with everything. They really made us feel extremely pampered the whole time. However the hotel itself for the price could use some updating which is why I only gave it 4 stars overall. It was built in the 1990s and though it’s in perfect condition it’s definitely dated. The dinner and breakfast were also good (but there was no coffee!!!!).
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019

10/10 Excellent

PS

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful quaint place. Real Japanese traditional hotel.
Stayed 1 night in Apr 2019

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great relaxing stay away from the hustle of Tokyo
Onsen, kaiseki dinner, set breakfast were all amazing. super close to Lake Ashi and the Komagatake ropeway (gondola) so we were able to go to the top. Futon on the floor was a true taste of old Japan, but not for me.
Stayed 1 night in Mar 2019

10/10 Excellent

Hui Yi Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful ryokan experience
This is our first ryokan experience and we are truly impressed with the service and scenery as described. There are English and Chinese speaking staff hence non-Japanese will have no problem in communication. We were 10min late for the shuttle bus service from Odawara station but driver waited for us patiently and assisted with our luggages even. Delicious dinner and breakfast were served at the common dining area.
Stayed 1 night in Jan 2019

10/10 Excellent

Cori

Beautiful onsen with views of the lake and mt Fuji! Rooms are large and great way to experience Hakone! The service is amazing and they were even able to squeeze us in for massages last minute!! I would highly recommend this place
Stayed 1 night in Nov 2018

10/10 Excellent

James D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view, very peaceful place
Great view, would go again. Only negative is it’s not walking distance from town if that’s important to you.
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ask for the free shuttle schedule to the Hakone shrine area, and pay attention to the timetable. It is pretty difficult to find a taxi in the area.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great tradition ryokan with amazing view.
Great service. Breakfast and Dinner were fabulous. Staffs were very helpful and able to speak English. The view from the room was amazing. We can see Fuji mt and lake ashi from our room
Stayed 1 night in Oct 2018

8/10 Good

Charles

Lovely hotel. Beautiful, but difficult location.
Ryuguden is a lovely traditional ryokan (Japanese inn) with tatami-mat rooms, excellent set meals, a beautiful onsen (public bath fed from a local hot spring), and unbeatable views. The staff was very friendly and provided excellent English communication in person and over email prior to our stay. The view of Lake Ashi from our room was amazing and serene, although the day was cloudy so we didn't get to see Mt. Fuji. Dinner was excellent with course after course of traditional Japanese dishes (no western menu here, but that's how we wanted it). The open-air onsen was spectacular with gorgeous views of the lake. Sleeping on futons was uncomfortable, but that was the experience we signed up for. The bathrooms were fine, but felt outdated compared to the rest of the space. Regarding the location, travelers should be aware that this hotel is way off the beaten path. The Hakone region is known for its tourist loop and we hadn't realized that this hotel was not on the normal routes. Getting to the hotel from the loop requires a bus that stops running at 14:30. The hotel does offer a complimentary shuttle to/from the train station, but that's not helpful for visiting other Hakone tourist sites. Happily, we were up to the adventure and when we had missed the bus we found a local ferry service that brought us to within a 10-minute walk of the hotel. So if you want a secluded, beautiful location with few tourists, this is great, but just make sure to plan accordingly.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great
Better wifi would help. Kids loved it, specially the indoor playground
Stayed 1 night in Apr 2018

10/10 Excellent

Goh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ryokan, especially for foreign tourists
Ryoguden is a bit out of the way from the train station in Hakone Yumoto, but they have a shuttle bus that runs several times a day so transportation is not a problem. The public baths (onsen) are spacious, very clean and recently renovated. The staff is friendly and speaks English and the food is excellent. The hotel is next to Hakone-en, a fun amusement park with an aquarium, petting zoo, a cable car up to a high peak with excellent views of Mt. Fuji and several dining options. I really liked our room which was large, comfortable and had great views of the lake. Overall, I highly recommend Ryuguden (my family and I have lived in Tokyo for 10 years and have been to many properties in Hakone), although it is on the high end price wise I think the property, especially including half board, is a reasonable value.
Stayed 2 nights in Feb 2018

6/10 Okay

Xander, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ryuguden
The room was large, spacious, comfortable and very clean. It had an excellent view of the lake and mountains, as did the hotel in general. The food was good, although not great (for dinner we had prebooked a set menu, which left us no ability to choose options and we'd rather had our fill of cold fishy dishes by this stage in our trip). Breakfast was very good though. The onsen was also very pleasant. Our visit was let down by our arrival and the location of the hotel far away from other parts of Hakone- and the limited public transport to and from the hotel. The day before our arrival the hotel sent us a message about a shuttle service from Odawara station. We asked to reserve a place but received no reply. We messaged again on the train in the morning but still received no reply. When we arrived we called the hotel but by the time they explained where the bus was (confusingly the station has two exits and we were at the wrong side) we arrived at the right place only to see it leaving - a minute early, and despite being on the phone to the hotel explaining we were looking for it. There wasn't another shuttle for 2 hours, so we waited for a public bus, which then took a very circuitous route and got stuck in traffic. We eventually arrived nearly three hours later than planned. There isn't much of interest around the hotel and the public transport is slow and infrequent so it wasn't a good base to explore the area.
Stayed 1 night in Nov 2017

8/10 Good

Jin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful lake views from our hotel room and great traditional Japanese dinner and breakfast meals provided.
Stayed 1 night in Sep 2017

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view with traditional Japan room
This hotel was amazing. I loved the room and the view that came with it. I wasn't overly thrilled about the beds on the floor but that is because I am used to something else. It was still a unique experience that needed to be had. It was close enough to town and the shrine that we could walk. The dinner was really good as was the breakfast. The hotel was accommodating to adjust the food requirements to my pregnant wife by fully cooking or switching dishes that she could eat. It comes with a hefty price but for what you get it is well worth it.
Stayed 1 night in Jul 2017

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ryuguden
Great ambience, very relaxing. Excellent food and service.
Stayed 3 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort